Questmoor Pharmacy Reviews 

473
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 216 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the ease of ordering, prompt dispatch, and efficient communication throughout the process. Many reviewers were particularly impressed with the fast and often free delivery, noting that items arrived quickly and were well-packaged. The pricing is frequently mentioned as a significant positive, with many finding products at much cheaper rates compared to other retailers, even for hard-to-find items. However, some customers also noted issues with delivery, including items not arriving or being damaged during transit, and a few reviewers questioned the authenticity of products or experienced damaged packaging. Additionally, one reviewer mentioned not receiving a response to an email regarding a return.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Price

Reviewers consistently express satisfaction with the pricing, often describing it as excellent, unbeatable,... See more

Product

Reviewers highlight positive aspects of product, often praising the excellent quality, good prices, and wide... See more

Order

Customers had positive experiences with order, frequently highlighting the quick receipt of their items and... See more

Service

People report positive experiences with service, often highlighting its excellence, speed, and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent fast service. I keep getting told (e.g. by Boots) that Cacharel pour l'homme has been discontinued, but there are numerous sites selling it online, often at inflated prices (as much as doubl... See more

Rated 5 out of 5 stars

One happy customer. This scent was the Best price for this ysl brand perfume that my mother in law asked for as her gift for Christmas. Unbeknown to me or her the brand has stopped manufacturing this... See more

Rated 5 out of 5 stars

Excellent service received my order very quickly, no postage charge which is great with the perfume already being a great value for money doubly pleased with Questmoor Pharmacy. Will definitely purcha... See more

Rated 5 out of 5 stars

Brilliant experience! Bought for Christmas present for my adult daughter. Ordering was easy and postage was very fast. Price was by far so much cheaper than any other company. I would certainly rec... See more


Company details

  1. Cosmetics and Perfumes Supplier
  2. Flavours, Fragrances and Aroma Supplier

Written by the company

Based In United Kingdom, explore QuestMoor Pharmacy's Wide Selection of Genuine Fragrances, Skin Care, Cosmetics, Vitamins, and Supplements. Discover Top Brands at the Best Prices with Free Delivery & 30 Days Returns.


Contact info

4.9

Excellent

TrustScore 5 out of 5

473 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(473)

203 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Perfume was a really good price, easy to order & really quick delivery. I was well impressed with the service

December 2, 2025
Unprompted review
Rated 5 out of 5 stars

Sorry but my 1 star was not labled at you but the royal mail delivery service

The item has still not arrived ,I've had 3 attempts at a delivery but the royal mal have said they could not deliver ,even though its in my local delivery office ,they've said they will attempt to deliver tomorrow. I hold my breath.

December 8, 2025
Unprompted review
Questmoor Pharmacy logo

Reply from Questmoor Pharmacy

Hi Douglas,

Thank you for your review. We completely understand how frustrating delivery delays are, however we would like to clarify that your order was dispatched promptly and has been with your local Royal Mail delivery office since 2nd December.

Royal Mail’s own tracking confirms multiple attempted deliveries, all of which were marked by them as “Unable to attempt delivery”. Unfortunately, once a parcel is in the courier’s network, the delivery process is entirely outside of our control.

We genuinely regret the inconvenience caused by Royal Mail, but we do feel a 1-star review for our pharmacy is unfair given the above.

If delivery is unsuccessful following their next attempt, we will of course assist further in line with Royal Mail’s claim process.

Kind regards,
Questmoor Pharmacy

Rated 5 out of 5 stars

Good price & fast delivery

Have found a product I regularly buy has disappeared from many pharmacies so I googled the product and found Questmoor as a stockist. The price was reasonable and qualified for a new customer discount. I bought 4 packs to qualify for free delivery.
The delivery was very fast.
Good price and fast delivery, what’s not to like?

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Kouros 100ml

Kouros 100ml. Great price, delivered very quickly. I know it's old school, but still a great smell.

November 27, 2025
Unprompted review
Rated 2 out of 5 stars

Genuine or not.?

Not sure if this was genuine,box had labels covering up info.regarding it was refillable etc.wouldnt buy from them again.

November 29, 2025
Unprompted review
Questmoor Pharmacy logo

Reply from Questmoor Pharmacy

Hi Jack,

Thanks for leaving a review. I’m sorry you didn’t reach out to us directly, as we could have clarified this straight away.

All our products are 100% genuine and purchased from authorised UK distributors. For some of the larger bottle sizes (including the Acqua Di Gio 200ml EDP), the manufacturer applies outer regulatory labels at source — these do not indicate anything unusual or non-authentic.

If you’d like reassurance, I’m happy to share a redacted supplier invoice confirming authenticity. Please feel free to contact us at support@questmoorpharmacy.co.uk and we’ll be glad to help.

We’ve been a family-run pharmacy for over 45 years, and transparency with our customers is important to us. I hope we can resolve this for you.

Questmoor Pharmacy

Rated 5 out of 5 stars

Ralph Lauren perfume at a great price

I had tried to find 100ml Ralph Lauren perfume but it was not available in shops. Found it through Questmoor. I was worried as not heard or used Questmoor and surprised they had this perfume which was at a much better price. Thankfully a great service 👌

November 6, 2025
Unprompted review

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