Quickcrop Reviews 4,579

TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

Say "Orders shipped to the UK from their Irish facility do not incur import tax for the customer, as they have a UK-based entity" So tell me why did I get messages off DPD Ireland telling me I had... See more

Rated 5 out of 5 stars

This company has consistently provided useful clearly expressed information to help me with gardening decisions.There veg beds are exactly as described and 100% fit for purpose.The blog is timely and... See more

Rated 5 out of 5 stars

Very Informative. I will print off these recommendations as more concise and informative than most of my gardening books Thinking of starting my onion sets in damp egg trays with small amount of com... See more

Rated 4 out of 5 stars

A little slow to deliver, but an excellent product at a good price - I couldn't source the parts cheaper. I'm sure people who said they struggled to put up the raised beds or weren't sent screws must... See more

Company replied

Company details

  1. Garden Center
  2. Garden
  3. Garden Furniture Shop
  4. Gardener
  5. Land Allotment
  6. Seed Supplier

Written by the company

Quickcrop is all about making vegetable growing easy and accessible whether you live in the countryside or the city, whether you want to grow a pot of salad leaves or want to feed your whole family. Have a look at the video opposite to see our garden and learn a little more about our business. We can show you how to grow the most delicious food with the minimum of effort and enjoy all the great benefits your own fresh food brings.


Contact info

3.4

Average

TrustScore 3.5 out of 5

5K reviews

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Replied to 50% of negative reviews

Typically replies within 1 month

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Rated 4 out of 5 stars

Not what I expected…

After research this appeared to be the best wormerie. However the worms can get out and after a few days I had many dead worms. the wormery is in the garage and the worms were unable to survive on the concrete floor. Customer service-not that helpful. Reasons given for worms escaping were too wet or too much food causing gasses. The mixture was as stated in the instructions and there was about 2 cms of food. Having given up on the whole sorry project I decided to call it a day and just use as a compost bin (expensive compost bin). I piled florist waste and greengrocers waste as well as kitchen waste- not see any worms in days. I have had a bit of a poke around and the worms are there so I assume they are doing their stuff. Time will tell.

April 24, 2022
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Reply from Quickcrop

Hi Linda,

Thank you for your review.

My colleague Niall had sent you a detailed email with 4 fixes with regards to the issue - please let us know if you didn't receive this so that we can resend it to you! Please do keep us updated with how you get on as we provide great customer after care!

Thank you!

Richard
Quickcrop

Rated 4 out of 5 stars

Great quality product - needs help to assemble

This is a review for the raised bed kits.

Great quality product, all the delivery stuff worked well and I'm happy with it. The only reason for 4 stars is that it is NOT a kit that you just "fix" together with the provided screws.

The website makes it sound like an Ikea product that, with a bit of wrestling and shuffling, you assemble with a screwdriver. This just isn't possible.

You need to acquire a drill, and someone to tell you how to use it, and (critically) a powered screwdriver. Once you have these things, it fits together nicely and the finished product is lovely.

I think all this needs is a bit of adjustment to the website content to make this clear.

Incidentally, I messaged via the website twice to ask my damfool questions, and got a call back within minutes and the guy at the other end with the nice Irish accent was super-helpful. This is really a 4.5 rather than a 4. Just need to be a little clearer about what's needed at the customer end.

April 24, 2022
Unprompted review
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Reply from Quickcrop

The Irish accent is certainly a nice one to hear when you're a customer. Céad míle fáilte (a hundred thousand welcomes) as they say!

Our products and materials are chosen with accessability and ease of assembly in mind (as well for their cost effectiveness and durability) so I'm sorry that you had some trouble putting this together. We're glad to hear the finished product is excellent though!

Richard
Quickcrop

Rated 5 out of 5 stars

Would recommend to all my friends

Ordering was easy and delivery was very quick. They followed my request on where to leave items. And the products are as disproved well packaged . No issues at all great company to order from.

April 24, 2022
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Reply from Quickcrop

Wowoweewah! That's a super duper review which ticks everything we aspire towards, so I'm absolutely delighted to hear this - thank you so, so much Margaret! 🎆🏅🍾

Richard
Quickcrop

Rated 3 out of 5 stars

Lovely raised bed but watch out, it's not a kit. Just wood.

Lovely raised bed, timber nice quality although one piece arrived with a nasty split. Have not complained as I could fix it on a position where it dudnt show or matter. The reason for only 3 stars was that this was not, as I expected, a flat pack kit to build. It was actually just wood. Cut to size, but with no screws or pre drilled holes. Also no picture, no diagram, no instructions. On checking the website again I didn't find any wording that would have alerted me to this, ie it was JUST timber. However I did find an option to purchase 400 screws. I was not equipped with a drill or the skills to guess how this needed to go together, but thankfully found a neighbour who could build it for me. I am pleased with the overall finished product, it seemed expensive for just the wood. I believed I was paying for the fact that someone had turned this wood into a kit that I would be able to assemble.

April 24, 2022
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Reply from Quickcrop

Hi Sue,

We're sorry to hear about the issues surrounding your order.

We would much rather have heard from you at support@quickcrop.com if it means a better review. Please do get in touch so that we can provide you with all the materials that are a part of your kit, such as screws and instructions (which we can also provide digitally and therefore instantaneously!), and so that we can offer you a replacement board for the one that is cracked.

I hope to hear from you soon! 😊

Richard
Quickcrop

Rated 5 out of 5 stars

Always good quality and quick delivery…

Always good quality and quick delivery from QuickCrop. Have bought raised beds, accessories and compost bin previously - all good. Reasonable single delivery price is also a sensible policy.

April 24, 2022
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Reply from Quickcrop

Hello Steve,

We like to define ourselves as purveyors of high quality products and produce, but we're still thrilled every time we hear that we've supported another customer with their gardening needs! Thank you for sharing your great experience!

Richard
Quickcrop

Rated 5 out of 5 stars
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Reply from Quickcrop

Thank you for saying so, Helen!

We believe that you can have high quality products at an affordable price without charging the earth for a quick delivery coupled with great customer service. It just makes it a more attractive and accessible experience for everyone. 😀

Richard
Quickcrop

Rated 5 out of 5 stars

Good quick response.

My purchase arrive very quickly and was just what I had ordered.

April 23, 2022
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Reply from Quickcrop

Thank you for saying so, Pat! We're delighted to have been able to offer you a speedy, quality service. 📦⚡🤩

Richard

Quickcrop

Rated 5 out of 5 stars

Very efficient service

Very efficient service. Our order arrived promptly and well wrapped.

April 23, 2022
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Reply from Quickcrop

Well that's fabulous to hear, Margaret! We pride ourselves on quick service and high quality products, so thanks for sharing! 😻

Richard
Quickcrop

Rated 1 out of 5 stars

Ordered a hotbin a month ago not yet delivered

Ordered a hotbin a month ago, wrong product delivered 9 days later. Emailed customer service and they have been trying to sort it out for the past few weeks, which they don’t seem to be able to do for whatever reason. they have said they have scheduled a pickup of the wrong product and the correct hotbin was supposed to be delivered this week. it hasn’t arrived, they can’t provide tracking details and no one at quick crop knows what’s happens to it. Has the hotbin I ordered really been sent at all?Most couriers now provide some sort of tracking. Customer service do respond to emails but their delivery service just dosent seem to work at all and no one knows what’s going on. I have now requested a refund which hopefully will be in my account by Monday so I can purchase the product from someone else. I’ve wasted a lot of time emailing quickcrop and waiting in for deliveries. I would not recommend them as a supplier of hot bins and I hope I get my refund asap. Very disappointed and frustrating.

April 22, 2022
Unprompted review
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Reply from Quickcrop

Hi CC,

We requested more information from you last week so that we can better support you and process your refund, so please kindly get in touch with us at support@quickcrop.com so that we can turn this experience around for you.

Thank you very much,

Richard
Quickcrop

Rated 5 out of 5 stars

All great

All great, communication, delivery, product. Thanks.

April 22, 2022
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Reply from Quickcrop

Wowoweewah! That's a super duper review which ticks everything we aspire towards, so we're absolutely delighted to hear this - thank you so, so much Esther! 🎆🏅🍾

Richard
Quickcrop

Rated 5 out of 5 stars

Happy with the flower beds we purchased - thanks.

Easy to assemble flower beds.

April 22, 2022
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Reply from Quickcrop

Hello Katie,

We like to define ourselves as purveyors of high quality products and produce, but we're still thrilled every time we hear that we've supported another customer with their gardening needs! Thank you for sharing your great experience!

Richard
Quickcrop

Rated 5 out of 5 stars

Very happy with the cover

Very happy with the cover looks good quality

April 21, 2022
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Reply from Quickcrop

Hello Elaine,

We like to define ourselves as purveyors of high quality products and produce, but we're still thrilled every time we hear that we've supported another customer with their gardening needs! Thank you for sharing your great experience!

Richard
Quickcrop

Rated 5 out of 5 stars

Very good

Very good, sorted my weeds quickly

April 19, 2022
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Reply from Quickcrop

That all sounds like great stuff, Judith! Thank you for the fab review and we wish you a bountiful harvest! 🌱

Richard
Quickcrop

Rated 5 out of 5 stars

Very good quality, service and delivery

Very happy with my raised bed. Good quality wood, arrived well within the stated time, no problems! Can't wait to plant it up!

April 18, 2022
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Reply from Quickcrop

Thank you for saying so, Rosemarie!

We believe that you can have high quality products at an affordable price without charging the earth for a quick delivery coupled with great customer service. It just makes it a more attractive and accessible experience for everyone. 😀

Richard
Quickcrop

Rated 5 out of 5 stars

Excellent service and got what I…

Excellent service and got what I wanted. Couldn’t find it elsewhere.

April 18, 2022
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Reply from Quickcrop

Thank you for saying so, Alison!

We believe that you can have high quality products at an affordable price without charging the earth for a quick delivery coupled with great customer service. It just makes it a more attractive and accessible experience for everyone. 😀

Richard
Quickcrop

Rated 5 out of 5 stars

I have bought raised beds a number of…

I have bought raised beds a number of times from quick crop. Delivery is good and customer service is good when I’ve had occasion to email.
I was very impressed with their customer services., no delay in reply and problem sorted easily. The quality of the raised bed is also good

April 18, 2022
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Reply from Quickcrop

That's wonderful to hear, Susan!

There's much more to the customer experience than just a transaction, which is why we think of our customers as our garden pals who we love to support with any potential issues encountered and to share our 12 years of knowledge and experience, with yourselves keeping us going in turn! 🤗

We greatly appreciate the fabulous review - thank you!

Richard
Quickcrop

Rated 5 out of 5 stars

Delivered much more quickly than…

Delivered much more quickly than expected. All packed securely and easy and quick to put together. Being used as a tortoise run so needed to be sturdy and is. Very pleased.

April 18, 2022
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Reply from Quickcrop

That all sounds like great stuff,Nancy! Thank you for the fab review and we hope to see your tortoise in the next Olympics! 🐢⚡

Richard
Quickcrop

Rated 5 out of 5 stars

Prompt delivery and good quality…

Prompt delivery and good quality products.

April 17, 2022
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Reply from Quickcrop

Well that's fabulous to hear, Jane! We pride ourselves on quick service and high quality products, so thanks for sharing! 😻

Richard
Quickcrop

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