Fraud. If I could give 0 stars I would. I did actually receive a test set which I used and sent back but I never received any results and they don´t reply to emails. Use another company for your DNA... See more
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See what reviewers are saying
At best a scam, at worst a data farm. Received results very late after multiple requests by email and on the phone, on a simple one pager and send via email, unencrypted, unprotected !!! After I compl... See more
My DNA sample was delivered almost two months ago. I was told the analysis would take 2–3 days. I received no results, no real explanation, only endless automated copy-paste replies. They fir... See more
They are a confirmed FRAUD. I ordered a paternity test (order #QDPT4903WP), and they completely failed to deliver the services they advertise. The return envelope that was supposed to be... See more
Company details
Contact info
74 E Glenwood Ave #334, 19977, Smyrna, United States
- contact@quickdna.com
- quickdna.com
1.2
Bad
684 reviews
Replied to 45% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have recently just placed an order…
I have recently just placed an order for a dna test, to be told it has been dispatched and shipped out due to arrive by 6pm today (UK time) I have then come across this website and found all these negative reviews, making me think I have been scammed. Out of interest has anyone managed to get a refund?
June 4, 2024
Unprompted review
Reply from Quick DNA
Good morning,
We understand your worry and we assure you that our service is honest and reliable. To enable us to check, can you email us the details of your order? We will look into your situation carefully. Please be aware that we do issue refunds, but this depends on the situation in accordance with our refund policy.
Thank you for your patience and understanding.
Best regards,
The Quick DNA team
They are Thieves
They are Thieves I sent samples , they lost them
And they are asking me to pay again
April 29, 2024
Unprompted review
Reply from Quick DNA
Good afternoon,
Thank you for contacting us regarding your complaint about the loss of the samples you sent us.
We would like to reaffirm our commitment to integrity and honesty in all our business dealings. Customer satisfaction is very important to us. In such cases, we were in no way involved in this incident.
We remain available for any further clarification or to provide any information necessary to resolve this situation.
Thank you for your understanding and cooperation in this matter.
Best regards,
The Quick DNA team
I think they are a fake company
I ordered a quickDNA test despite some bad comments i'd seen.
The results were very surprising, nothing that we had expected given what we knew. I decided to try 23andMe which is well established company also providing DNA tests. The results of 23andMe were very much in line with that i'd expected. So either QuickDNA made a mistake or they are crooks. I would tend to go for the 2nd option because it's impossible to get it this wrong. There was not even 1% of the results in common with 23andMe. I wrote to them to ask for a refund and ask for explanations but they did not care.
Avoid this company at all costs
April 2, 2024
Unprompted review
Reply from Quick DNA
Good morning,
Thank you for taking the time to contact us. Our company is committed to providing high quality service to our customers.
We are sorry to hear that you have encountered a problem with your order and that the result did not meet your expectations. We take customer feedback very seriously and would like to resolve this issue to your satisfaction.
In order to better understand the situation, can you please email us the details of your order?
Once we have this information, we will be able to examine your order in more detail and provide you with an explanation of the result you obtained.
We are committed to resolving this issue transparently and providing you with the answers you deserve as a customer. Your satisfaction is our top priority.
Thank you for your cooperation and understanding.
Best regards,
The Quick DNA team
SCAMMED OUT OF £324!!!
Spent £324 on a prenatal paternity test 24 hour shipped. It’s been over a week and still hasn’t been shipped. I went to message them and the website has literally disappeared. I’ve been scammed out of over £300 and am a young mum left with no money now. DO NOT USE THIS SITE!
February 16, 2024
Unprompted review
Reply from Quick DNA
Good morning,
Thank you for taking the time to contact us and let us know about your experience. We apologise for any inconvenience this has caused you.
We are currently investigating the reasons for the delay and will contact you as soon as we have an update regarding the shipment of your order.
We would like to reassure you that customer satisfaction is very important to us and we are ready to take action to rectify this situation.
Should you require any further assistance, please do not hesitate to contact us directly by email at contact@quickdna.com
Regards,
The QuickDNA team
SCAM DON’T BUY
As stated with many other of the reviews this is a scam.
They lied to me and stated they Recieved my samples, I waited months for results and then got an email from my postal service stating they still had the samples and couldn’t get hold of the company. The samples have since been sent back to me and state QD did not accept the parcel. I asked QD to check the parcel multiple times and they ignored me or lied and said they had.
I ordered in Nov 2023, still on Feb 2024 no results and no follow ups even though I asked them for help over 10 times.
I asked them for a refund and they are acting dumb and stating they cannot give me one. I have reported them for fraud. DON’T BUY FROM THEM YOU WILL LOOSE MONEY AND WASTE TIME.
and I have noticed they reply to all reviews that call them a scam and had similar experiences (66% of the reviews) that they are not a scam - to that I pre-emotively reply - your arguing with 66% of your customers. You’ve lied about results, not given results and lied throughout the entire process. You refuse to give any refunds for your poor service and not supplying a product. It is a crime in the UK (and most other country’s if not all of them) to allow someone to pay for a product that you have no intention of suppling to them. Take your defence somewhere else.
February 16, 2024
Unprompted review
Reply from Quick DNA
Good morning,
Thank you for taking the time to let us know about your order. We apologise for any inconvenience this may have caused.
First and foremost, we would like to emphasise that honesty and integrity are paramount in all our dealings with our customers.
To help us better understand your situation, can you please provide us with the details of your order by emailing them to contact@quickdna.com?
We are here to support you every step of the way and thank you for your cooperation.
Best regards,
The QuickDNA team
Without sending a sample you still get…
Without sending a sample you still get the result. This is one of the worst scam company on planet earth. Fake as hell. The worst part is that they use your credit card details for other purchases. Thieves
January 8, 2024
Unprompted review
Reply from Quick DNA
Good morning,
Please allow us to clarify a crucial point: our company does not operate in the way described in your comment. We do not provide DNA results without receiving samples from our customers. Any allegation to the contrary is completely unfounded.
Furthermore, we would like to assure you that the security and confidentiality of our customers' information is of the utmost importance to us. We have implemented robust security measures to protect our customers' data, including credit card details.
We strongly encourage you to provide us with additional information or details about the circumstances surrounding your experience so that we may further investigate your situation.
Best regards,
The QuickDNA Team
Quick DNA stole 300€ from me!!!
Quick DNA stole 300€ from me!!!
The DNA tests never arrived! I've spent more than a month trying to get a refund.
So here is my advice to you: Save yourself the headache and explore other, more reputable options.
Quick DNA it's a scam.
Oh and by the way remboursement are not possible and you have to contact the carrier if you have an issue.
This is the worst customer service eveeeeeer
January 23, 2024
Unprompted review
Reply from Quick DNA
Good morning,
Thank you for taking the time to inform us about your experience, and we sincerely apologize for the difficulties you have encountered.
In order to thoroughly understand the issues you faced with your order, we intend to conduct a comprehensive investigation. For this, we would need some information regarding your order. Kindly provide us with the details by sending them via email to contact@quickdna.com
Please be assured that customer satisfaction is our top priority.
We apologize for any inconvenience this may have caused and appreciate your cooperation.
Best regards,
The QuickDNA Team
QuickDNA is oplichting / scam
QuickDNA is pure oplichting. Trap er, zoals wijzelf, niet in. Tot aan het insturen van de DNA samples gaat het goed, echter daarna begint de oplichting.
Na enkele dagen krijg je bericht terug met een zogenaamd test resultaat. Dit resultaat bestaat uit een lege .pdf van 1KB klein. Wanneer hierover contact gezocht wordt, komt er een verontwaardigd antwoord terug met opmerking als "we kunnen bevestigen dat alles goed gegaan is" of "Het lab heeft alles correct uitgevoerd en bevestigd dat de resultaten verstuurd zijn". Allemaal onzin.
De rode vlaggen hadden moeten zijn dat er in verschillende talen geantwoord wordt, dat de testbuisjes opgestuurd moeten worden naar een achterbuurt in een Tsjechische stad en hoe er gereageerd wordt op mail. In ons enthousiasme over de voorouders van onze kat, zijn we er toch ingetrapt.
Ik hoop dat we met deze review kunnen voorkomen dat er meer mensen intrappen, al is het maar 1 persoon. Mocht jij die persoon zijn, mooi zo en goed dat je het bedrijf hebt nagetrokken.
________________________________________________
QuickDNA is a complete scam. Like us, don't fall for it. Everything goes well up until the DNA samples are submitted, but after that the scams start.
After a few days you will receive a message with a so-called test result. This result consists of an empty .pdf of 1KB in size. When contacted about this, an indignant response comes back with comments such as "we can confirm that everything went well" or "The lab has done everything correctly and confirmed that the results have been sent". All nonsense.
The red flags should have been that answers are given in different languages, that the test tubes have to be sent to a slum in a Czech city and how they respond to emails. In our enthusiasm about our cat's ancestors, we fell for it.
I hope that with this review we can prevent more people from falling for it, even if it is only 1 person. If that person is you, good for you and great that you checked out the company.
January 17, 2024
Reply from Quick DNA
Goedemorgen,
We begrijpen uw bezorgdheid en willen u verzekeren dat QuickDNA een legitieme en betrouwbare dienst is. We zijn ons ervan bewust dat er beschuldigingen zijn geuit die de integriteit van ons laboratorium in twijfel trekken, maar we willen benadrukken dat we vastbesloten zijn om nauwkeurige en kwalitatieve resultaten aan onze klanten te leveren.
De beschuldigingen tegen ons zijn niet representatief voor onze werkwijze. De resultaten die we verstrekken zijn gebaseerd op strenge protocollen en hoge kwaliteitsnormen. We betreuren elk misverstand of ontevredenheid die u mogelijk heeft ondervonden in het proces.
We moedigen iedereen met zorgen aan om rechtstreeks contact met ons op te nemen via e-mail op contact@quickdna.com om hun specifieke zorgen te bespreken.
Dank u voor de tijd die u hebt genomen om uw zorgen met ons te delen.
Met vriendelijke groet,
Het QuickDNA-team
The ease of use of the DNA test kit was…
The ease of use of the DNA test kit was remarkable. The instructions were simple to follow, and the overall process was hassle-free. A convenient way to access valuable information about my origins.
December 27, 2023
Unprompted review
Reply from Quick DNA
Good morning,
Thank you for taking the time to provide feedback on your experience with our service. We appreciate your valuable input and we are pleased to hear that you found the process easy.
Ensuring the accuracy and reliability of our results is of utmost importance to us, and we are delighted that our efforts in simplifying the instructions and overall user experience have met your expectations. Your satisfaction reaffirms our commitment to delivering a convenient and accessible means of obtaining valuable information about of the origins.
Should you have any further questions or require additional assistance, please do not hesitate to reach out to our customer support team. We value your trust in our services and look forward to serving you in the future.
Thank you once again for choosing QuickDNA!
Best regards,
QuickDNA Team
QuickDNA exceeded my expectations
QuickDNA exceeded my expectations. The results of my DNA test were not only swift but also remarkably detailed. This greatly contributed to enhancing my understanding of my genetic background. A big thank you to the entire team! Have a good day.
December 26, 2023
Unprompted review
Reply from Quick DNA
Good morning,
Thank you for taking the time to share your feedback with us regarding your experience with QuickDNA. We are thrilled to learn that our services exceeded your expectations.
At QuickDNA, our commitment is to provide accurate and insightful genetic information to enhance our customers' understanding of their genetic background. Your positive feedback is truly rewarding and serves as motivation for our entire team to continue delivering high-quality services.
We appreciate your trust in QuickDNA and we are delighted that we could contribute to your genetic exploration. If you have any further questions or require additional assistance, please don't hesitate to reach out. We value your satisfaction and are here to support you.
Wishing you a wonderful day ahead!
Best regards,
QuickDNA Team
QUICKDNA Fasle advertising
I recently wrote a review about QUICKDNA. Their reply by email was totally pointless. I don't know how to reply on this platform to other people who had the same experience as me.
I would like to make an official complaint as it is a total scam.
M.B
October 25, 2023
Unprompted review
Reply from Quick DNA
Good morning,
We have received your recent review regarding your experience with our DNA testing service.
We are sorry to hear that you are not satisfied with your experience. However, we want to emphasize that our laboratory is committed to providing accurate and reliable results to our customers. If you have specific concerns about your DNA result or need additional information, we encourage you to contact us directly at the email address contact@quickdna.com.
We take all complaints seriously and are ready to address any concerns you might have. Therefore, we invite you to provide additional details about your experience so that we can investigate further.
Please be aware that disclosing confidential information or engaging in activities aimed at discrediting our laboratory can lead to legal consequences. We are willing to cooperate to resolve your concerns. However, any attempt to spread false information will have serious legal implications.
We urge you to reconsider your approach and reach out to us directly to resolve this issue appropriately and responsibly. Our team is available to address all your questions and concerns.
Best regards,
QuickDNA Team
Complete scam!
Complete scam! I ordered a paternity test and after finally receiving the results it was for an etnicity test which was also completely innacurate as it has been tested before with a reputable company and the results were completely different. The results they are sending out are completely fake! I wish I would have read reviews here before falling into this trap.
October 31, 2023
Unprompted review
Reply from Quick DNA
Good afternoon,
We have received your recent correspondence regarding your experience with our DNA Testing Service, and we completely understand your concern regarding the results you received.
First and foremost, we want to assure you that we are a professional and respected establishment in our field. Customer satisfaction is our utmost priority, and we deeply regret that you were dissatisfied with our services.
We understand that the issue of paternity is highly delicate and emotional, and we empathize with the concerns it can raise. Ensuring the accuracy and integrity of our tests is paramount to us. We would like to clarify certain points to reassure you about the quality of our service:
1. Rigorous Testing Methods: All our tests are conducted using advanced scientific methods and strict protocols to minimize any possibility of error.
2. Quality Control: We have stringent quality control procedures in place to monitor every step of the process, from sample collection to result analysis.
3. Customer Support: We are here to help you understand the results you received. Please feel free to contact us anytime to discuss your concerns and obtain further clarification.
We encourage you to provide more information about your case so that we can investigate further and provide you with accurate explanations.
We appreciate your understanding and cooperation. We are at your disposal for any additional questions you may have.
Best regards,
QuickDNA Team
Énorme arnaque ! (avis rédigé en anglais)
This is a huge SCAM !
Other than giving you the percentage of your origins, they promise features like finding relatives you share DNA with, detection of genetic diseases, analysis of your pharmacological compatibility, analysis of how your genes interact with nutrition and exercise, and so on…
But all I received was a .pdf file with only 2 pages in it, the first one depicting a map with coloured countries and a percentage, and the 2nd page is totally blank with a stamp of approval.
There is absolutely NO scientific DATA whatsoever, zero analysis, and nothing that is promised. For all I know, this colourfull map could have been totally randomly generated since there is no evidence to back it up.
I contacted the customer service and asked them several times if there was something wrong, because I didn't get the data ; they replied each time with an evasive manœuvre : something must have gone wrong in the transfer, because they do see multiple pages (how many, they NEVER answered)… Yes, I use Acrobat. What could be the problem with THE original reader for .pdf files, hum ? So I asked them to resend the file ; they did and it is exactly the same.
So to me, the map is a scam of randomly coloured countries that cost you 99,90€ !
I think we should gather and start a group action in justice against this corporation.
Plus, they promise a 72hours reply, but after getting the notification of my postal service that my parcel had been delivered, it took 9 days and a reclamation (and a search from their side…) to get the so called "results" (which are probably fake).
September 27, 2023
Unprompted review
Reply from Quick DNA
Good morning,
We wanted to inform you that the results of your DNA test have been successfully processed in our laboratory.
We understand the significance of these results for you.
Our company is distinguished by its integrity and commitment to our customers. We want to assure you that we do not engage in any form of scam. We are a specialized DNA testing company, and we are committed to providing reliable and transparent services to our clients. Your trust is our priority, and we work tirelessly to earn your satisfaction.
To better understand your situation, could you please provide more details about the issue you encountered with the PDF file you received? Any additional information you could share would be valuable in helping us understand what happened.
Please contact us via email at the following address: contact@quickdna.com for any inquiries or to share any information you deem relevant.
Best regards,
QuickDNA Team
SCAM
CONCLUSION: SCAM
For months now I have been emailing asking for resuts or refund to no avail. They don't reply.
Don't waste your MONEY/TIME/ENERGY!!!!!!!!!!
quick dnd more like don't wast you money/time/energy DNA.
October 17, 2023
Unprompted review
Reply from Quick DNA
Good morning,
Thank you for reaching out to us. We sincerely apologize for learning about your situation.
Kindly provide us with your information via our email address: contact@quickdna.com.
Warm regards,
QuickDNA Team
Very disappointed by this service
Very disappointed by this service. I sent a sample in beginning of September 2023 and no news from them at all. A month later, yes I waited patiently, I sent them an email asking about my DNA sample. They didn't even know if they had it or no. After a few days with no answer I pinged them again and I received an email with a pdf a week later. Supposedly the results. I opened the pdf and it didn't contain anything except two lines. I had to send an email back and say you sent the wrong pdf. At that stage I blamed myself for doing this experiment with them at the first place. How could I trust people with my DNA who aren't even able to send a pdf!
October 9, 2023
Unprompted review
Reply from Quick DNA
Good morning,
We sincerely apologize for the inconvenience you experienced with our service.
Please rest assured that we handled your DNA sample with the utmost care, adhering to the strictest standards of safety and confidentiality.
We appreciate your understanding.
If you have any further questions or requests, please feel free to contact us via email at contact@quickdna.com.
Best regards,
QuickDNA Team
Shame on these scammers!
Zero star if they would let me! It really is a scam but I only just read the Trust Pilot reviews on this company after purchasing!
It’s been 10 days since I sent the kit back (using UPS next day delivery that cost me 50€), multiple emails sent, and NOTHING!!!!
SHAME ON YOU SCAMMERS!
DO NOT BUY!
EDIT:
7/9/2023
They just emailed me the “results”. It’s a blank page pdf. I can’t help but laugh now LOL what a joke! SCAMMERS!
EDIT 2:
26/10/2023
I already had days of email exchanges with your company and all your AI-generated automated replies. Your “accurate” results was a blank page of PDF document. At least make some crap up, try a little harder?! A BLANK PAGE! I last emailed back on September 7th but I had heard nothing back since. Order number was QD2702ZW. If you have more garbage to say, more empty results to send, you can contact me directly.
August 22, 2023
Unprompted review
Reply from Quick DNA
Good morning,
We appreciate you taking the time to express your concerns about the results you received from our laboratory. We fully understand the importance of this information, and we are sorry to hear that you found the results unclear.
Please rest assured that our company is committed to ensuring the accuracy and transparency of all our genetic tests. We take every concern raised by our customers very seriously, and we would like to assist you in understanding the results you obtained.
To better comprehend your situation and resolve this issue, could you please provide us with some additional details about the test you conducted?
We are taking all necessary steps to ensure the quality of our services and the satisfaction of our customers.
Kindly contact us directly via email at contact@quickdna.com to discuss your situation in more detail. We are here to help and answer any questions you may have.
We appreciate your understanding. We are dedicated to providing you with clear and precise answers as soon as possible.
Best regards,
QuickDNA Team
Still No results after 2 weeks
Still No results after 2 weeks
QD2427ZW
August 13, 2023
Unprompted review
Reply from Quick DNA
Good morning,
We appreciate your feedback regarding your order.
We want to inform you that we have received your request and the results have been generated and sent to the email address associated with your order. If you have not yet received the results in your inbox, please check your spam folder.
If you still cannot find the results, feel free to contact us directly at contact@quickdna.com
Best regards,
QuickDNA Team
Don't waste your money
Don't waste your money, this is a scam. I have sent my swabs over a month ago and I am still waiting for my results and they don't answer mails. AVOID!
August 10, 2023
Reply from Quick DNA
Good afternoon,
Thank you for bringing your concerns.
We sincerely apologize for the delay in processing your test results and any inconvenience this may have caused.
We want to assure you that our laboratory places great importance on the quality of our services.
We take your feedback seriously and want to assure you that we are actively investigating the status of your sample. Our team has confirmed that your samples were indeed received and processed.
If you have any further concerns or questions, please do not hesitate to contact our customer support team directly at contact@quickdna.com
We are committed to resolving this matter to your satisfaction.
Thank you for your understanding and cooperation.
Sincerely,
QuickDNA Team
Swabs have been sent back and…
Swabs have been sent back and are stuck in customs. Czech post office have advised they have reached out to the company with no response.
I have emailed them 6 times with no response.
Order number QDUK1020ZW - would be nice to have some communication as it is a lot of money to spend!
I will now be raising for a refund and a chargeback with my bank - they keep trying to remove my review however I have sent proof to trust pilot!
August 3, 2023
Unprompted review
Reply from Quick DNA
Good morning,
We want to express our gratitude for taking the time to voice your concern.
We have thoroughly reviewed your file and are aware of the situation at hand. We have already contacted our carrier, FedEx, to investigate the customs hold.
We are pleased to inform you that your order has been successfully delivered. To track the status of your delivery, please click on the following link: FedEx Delivery Status.
Thank you for your understanding!
Best regards,
QuickDNA Team
Not trustable
Avoid them! I did a test with them, the result of which was that I am the father. Families have been ruined, and later it turned out during a test by an another company that I am not the father. They caused a lot of suffering to 3 families with this fake service. If i could write an opinion without censorship, it would be much stronger.
They say, the test is exact, but we made another test with another company, include the 3 people together, and the result different than quickdna got.
February 6, 2023
Reply from Quick DNA
Hello, we understand your frustration following results that were not those expected, but our laboratory carried out a double check. The test is accurate.
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