Quick Move Now Reviews 135

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

When speaking to someone initially, I fully understood that any offer would be below Market Value. I was advised that this would be 15%. I was reluctant to go through this process as any valuation giv... See more

Company replied

Rated 5 out of 5 stars

From the first conversation, they were professional, guided us through the process and the whole sale was hassle free. Importantly, for us, after they'd made a formal offer everything took eight day... See more

Rated 5 out of 5 stars

I have never used a house purchase company before and had heard all the horror stories. However, I was so right in choosing Quick Move Now. Everything they said they would do, they did and very qui... See more

Rated 5 out of 5 stars

Dealt with Rhys Luke, thoroughly recommend anyone who does not wish to get caught up in the hassle of selling property in the UK nanny socialist state to contact these guys. They make everything so e... See more

Company details

  1. Property Investment

Written by the company

Quick Move Now offers a faster, simpler alternative to selling on the open market. As the UK’s original and largest cash home buyer, we use our own funds to purchase properties in any condition across England and Wales. Since 1998, we have helped over 6,500 homeowners secure a certain sale without the stress of chains or estate agent delays. Get a free, no-obligation cash offer for your property today! You are in control of the completion date. We can buy in as little as 7 days if needed. Call us today on 0800 068 33665.


Contact info

4.1

Great

TrustScore 4 out of 5

135 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ideal

Excellent experience.
Was being messed about by potential buyers so decided to give these guys a try.
Was contacted immediately and the process was explained in detail making sure that I understood the implications of going with them. Main one is that you are dealing with a company that needs to make a profit so you will be offered below the market value but don't forget what you think the market value is and what you get may be two different things.
Overall the process was seamless. The surveyor, solicitor etc they used were professional and efficient.
Everyone I had contact with was pleasant and supportive. If I had questions they were answered promptly and in a manner that I could understand.
Once the price was agreed they were very patient and supportive with the delay caused by my partner's sale with back up calls to make sure I was ok.
This way of selling a property may not be for everyone but for me it was ideal. The trade off between a slightly lower price and certainty, less stress was well worth it.
I would have no hesitation at recommending this company to anyone who asks about them in the future.

April 22, 2021
Unprompted review
Quick Move Now logo

Reply from Quick Move Now

Thank you for your review. I am so pleased you found the process of selling your house with Quick Move Now to be seamless and supportive. We wish you all the best for the future.

Rated 5 out of 5 stars

Not pushy but quite supportive

Not pushy but quite supportive. Simple, fast and straightforward process. Explained the process thoroughly answering questions at the start and throughout. Lots of communication and always available at the end of the phone. Would highly recommend them.

April 7, 2021
Quick Move Now logo

Reply from Quick Move Now

Thank you for your review. We are pleased you found our process to be straightforward. We like to do everything we can to make the process as simple as possible but should questions arise we are always available to answer them. We wish you all the best for the future.

Rated 1 out of 5 stars

Way less that 85% of value offered

Way less that 85% of value offered. Had 2 valuations done which both came back at £170k-180k so received an initial offer of £145k. Then quick move had their valuation done and suddenly reduced the offer to £125k while refusing to let me see the valuation report.
Went with a different house buying company and completed at £142k so I'm inclined to believe these guys are scamming people.

February 27, 2021
Unprompted review
Quick Move Now logo

Reply from Quick Move Now

Hi Lewis,
Sorry we couldn’t assist on this occasion, and we wish you the best of luck with your sale.

To clarify our discount was 81% of the assessed market value based on local estate agents opinions, comparable evidence and the outlook for your local market. I understand you obtained a higher valuation from an online estate agent however we did not find evidence to support that valuation. There was no cost or obligation in obtaining our offer, so you are obviously free to test the market yourself to obtain the best value possible.

We provide our clients with quick and certain timescales, which they won't find when selling on the open market. As one of only a handful of genuine property buying companies in the UK, we advise you do your due diligence if another company has made you a higher offer and not to sign a contract.

Rated 4 out of 5 stars

Relieved to have a resolution

Update:

To be fair to Quick Move Now, they called me the very next day after leaving this review. They were keen to explain their side of the situation. You have to have respect for a company who do seem to genuinely care if a customer is unhappy and follow it up. The situation had evolved to the point I had had an engineer out who had discovered the boiler was unsafe and he wasn’t able to switch it back on because of this. I informed Quick Move Now of this fact and as it was news to them, they needed some time to consider this matter. In the mean time, I received my quote from the engineer and sent it to Quick Move Now. They have offered to pay half the price for the new boiler which I have accepted. Having a new boiler has delayed me moving in and is an inconvenience, but I do feel that Quick Move Now have listened and given an appropriate solution. They did seem to genuinely want a fair resolution and I feel I have one. I feel much calmer and happier now about my moving experience. I just want to add that I have received the money the same day they offered it so it’s not like they agreed and then I had to ask for weeks; they really have honoured the agreement without hassle. So thank you for that Quick Move Now.

Initial review:
This is from the point of view of having bought a house from Quick Move Now. The positive is that the company set a deadline and wanted it all done as quickly as I did, which put pressure on the solicitors and this deadline was met.

The negative which has completely ruined the whole experience; when I viewed the house, the utilities were connected. Now, having completed, they are not only disconnected but decommissioned. I completed 9 days ago and still have no gas/heating/running water. I am having to fork out for a CORGI registered engineer to get it all going again. The house was sold “as seen,” and I was assured there would be no disruption to services. Wrong. Now my house is getting damper and more mouldy by the day because it took until Friday for my key card to come for the electric meter, which the engineer needs on to be able to sort the boiler. So not sold as seen because it wasn’t damp and mouldy when I bought it. I also put £49.00 on the gas card and £27.00 of that has been instantly wiped due to the debt that was on there. Quick Move Now said I misinterpreted what they meant about there being no disruption to services, and what they actually meant was “there would be no disruption once it was all going again.” Well duh.

February 7, 2021
Unprompted review
Rated 5 out of 5 stars

My experience with this company was…

My experience with this company was outstanding. Excellent simple process easy to understand

February 24, 2020
Unprompted review
Quick Move Now logo

Reply from Quick Move Now

Thank you for your review. Glad to hear you found our home buying service was a simple process. We pride ourselves on providing the best customer service we can.

Rated 5 out of 5 stars

Great service and swift resolution

Great service and swift resolution. Brilliant experience

February 18, 2020
Unprompted review
Quick Move Now logo

Reply from Quick Move Now

Thank you for your review! Happy to hear you found our direct house buying service a good experience. We wish you all the best!

Rated 4 out of 5 stars

Good conversation

After some initial disappointment, I spoke with John (sales director) who was very helpful and explained the company's position very well. I think, I can trust this company. I may or may not proceed but the conversation was a positive one.

February 11, 2020
Unprompted review
Quick Move Now logo

Reply from Quick Move Now

Thank you for your additional feedback. We're here to help if you require any further information about our home buying service.

Sorry to hear you’ve had a bad experience. Customer Service is of the upmost importance to us. Would you be happy for our Sales Director to contact you for more information?

Rated 5 out of 5 stars

Plain sailing.

All very easy. Staff helpful and reassuring. Estate Agent valuation arranged within days and price offered. Survey within a week and price confirmed.

No changes, no let-downs.

January 28, 2020
Unprompted review
Quick Move Now logo

Reply from Quick Move Now

Thank you for your review. As the original and largest home buyer in the UK, we can complete on a house sale in as little 7 days if required! We wish you all the best.

Rated 5 out of 5 stars

Contacted Quick Move Now because I…

Contacted Quick Move Now because I needed to relocate quickly for personal family reasons. Rhys explained the process throughly from start to finished and their website also was very informative. A local estate agent valued my property and Rhys sent me a written offer subject to survey and contract. (I was realistic and my expectation was that the offer would not be as much as the valuation, nevertheless it was a fair offer). After the survey, Rhys confirmed that the price would stand subject to contract. Before I signed the contract I was reassured that the written offer would be honoured and was able to buy a property in my preferred location within a short time. This company was honourable from my first contact through to completion. Who can say fairer than that? Thank you very much Quick Move Now.

January 18, 2020
Unprompted review
Quick Move Now logo

Reply from Quick Move Now

Thank you for your review of Quick Move Now. Unlike most other house buying companies, we have the funds available to buy properties directly - that’s why Quick Move Now are able to offer quick and guaranteed house sales. Glad we were able to assist you. We wish you all the best!

Rated 1 out of 5 stars

was looking at options for my house sale.

contacted these guys as I was looking options for my house sale, id found another property and wanted to see if I could move quickly to secure it, especially as I have just renovated my entire house and have clearly added some value. the call agent was abrupt, and from the off seemed to put a negative spin on things. I knew I would be selling cheap through these guys but in stead of explaining clearly what the process would be the "agent" (I use the term loosely) was rude and unapologetic about the delay in contacting me. interestingly, these guys have no interest in a properties value and base the value purely on the last sale value rather than it current value and or condition. Rude aggressive staff who actually argued with me despite saying "I don't want to argue"

lastly, I appreciate they don't need to have good customer service due tot the nature of their business. but wow didn't expect such a negative, aggressive and rude approach.

December 23, 2019
Unprompted review
Quick Move Now logo

Reply from Quick Move Now

Apologies for the delayed response to your review.
We are very sorry you had a bad experience when talking with one of our agents. We pride ourselves on our customer service, so this kind of feedback is not what we expect to hear. Your comments have been passed to the Sales Director who will ensure that the agent in question is provided with additional training. If you would like to speak to a Director or explore our home buying service again, please let me know.

Rated 5 out of 5 stars

From start to finish they were helpful…

From start to finish they were helpful and obliging. Made the whole experience of selling a home very easy. Would highly recommend. Thank you

December 6, 2019
Unprompted review
Quick Move Now logo

Reply from Quick Move Now

Thank you for your review and recommendation. We wish you all the best.

Rated 4 out of 5 stars

Reliable Company

Open and honest in their appraisal.
From the start of the process kept informed of the activities with regular updates.
All concerns dealt with professionally and quickly.
Recommended to all who want a fair and quick sale.

November 21, 2019
Unprompted review
Quick Move Now logo

Reply from Quick Move Now

Thank you for your feedback. As the original and largest home buying company we pride ourselves on delivering what we promise. We wish you all the best!

Rated 5 out of 5 stars

From my first phone call to date of…

From my first phone call to date of completion was 5 weeks, and I was kept informed throughout. I knew when I phoned that I would get less, which I expected, but it was a lot less hassle and stressful than going through an estate agent.

November 14, 2019
Unprompted review
Rated 5 out of 5 stars

Very professional and efficient throughout.

Once a deal agreed, purchase dealt with very efficiently and professionally, keeping to the timetable agreed from the start, in a very pleasant and helpful manner.

November 8, 2019
Unprompted review
Quick Move Now logo

Reply from Quick Move Now

Thank you for your feedback, it's great to hear that you were happy with the service. We wish you all the best.

Rated 5 out of 5 stars

Get over the offer price and they provide a great service

At the start the price we were quoted was lowered which was a bit of a kick in the teeth but compared to others in the market they were still the better. The process once the ball was rolling was awesome and they were nothing but accommodating. If your circumstances require the use of a quick sell company I have no reason but to recommend Quick Move Now.

October 1, 2019
Unprompted review
Quick Move Now logo

Reply from Quick Move Now

Thank you for your feedback. Our house buying service is unmatched and offers a great alternative to the traditional open market if you're looking for a quick, guaranteed sale. We wish you all the best.

Rated 5 out of 5 stars

We can't thank Quick Move Now enough. Very Professional and Friendly

We can't thank Quick Move Now enough for making the selling of our old property a stress free experience. All members of staff who we spoke with were very professional and made the selling process so easy. They explained the whole process up front prior to an estate coming to value our old property and were patient while we waited for our new purchase to complete. If your needing to move quickly to secure your dream home we would highly recommend. Thank you Quick Move Now.

September 3, 2019
Unprompted review
Quick Move Now logo

Reply from Quick Move Now

Thank you for your feedback. Great to hear you found our house buying service stress-free and professional. We wish you all the best.

Rated 4 out of 5 stars

Selling Your Property

If you need to sell your property quickly and without too much uncertainty, then Quick Move Now can be a good move.

July 31, 2019
Unprompted review
Quick Move Now logo

Reply from Quick Move Now

Thank you for your feedback. We can buy property in as little as 7 days if required.

Rated 5 out of 5 stars

They live up to their name.

I give Quick Move Now 5 stars not on the basis of what they offer for your property but because they can complete quickly leaving you free either to complete your purchase or to get on with life for whatever reason you may have to move in a speedy manner. They keep in contact, supply you with a solicitor who is easy to deal with who left me little to do except sign papers when asked. They completed on the date I requested and made the whole process simple. If I was basing the score on price received then only 4 stars but they do need to make a profit. If necessary I would not hesitate to use them again.

July 30, 2019
Unprompted review
Quick Move Now logo

Reply from Quick Move Now

Thank you for your feedback. As a genuine home buying company, we purchase at a discount in exchange for a guaranteed, quick house sale. So glad to hear you found our home buying service hassle free. We wish you all the best.

Rated 5 out of 5 stars

Perfect

Perfect from start to finish and aftercare.I cannot praise Quick move now enough. Their staff are wonderful. Nothing is ever too much trouble. The staff are always kind and caring, professional and courteous. They treat you like you are their only client.
Everything is arranged around your needs even the final day handing over the key. I would recommend Quick Move Now to anyone who wants to sell their house. Okay you don’t get the full market value but you have no hassle either - all the solicitor fees are paid by them and arranged they come to your house for signing and a local estate agent checks your property and sends the report to Quick move now. The money offered is the full amount you receive. I was more than happy how it all worked out. I cannot thank them enough - something that could have been so difficult and stressful was made so easy, it couldn’t have been simpler - Thank You.

July 25, 2019
Unprompted review
Quick Move Now logo

Reply from Quick Move Now

Thank you for your feedback. We pride ourselves on being transparent from start. Happy to hear you would recommend our home buying service. We wish you all the best.

Rated 5 out of 5 stars

Using Quick Move Now made selling my…house a doddle

Using Quick Move Now made selling my house very easy and stress free. There is no need for viewings, therefore no need to keep tidy and spotless and then waiting for people to turn up. All the paperwork is done quickly and mainly online. An agent comes to your home with contracts to sign and to collect the keys on moving day are so it couldn't be easier. I would definitely recommend this company

July 24, 2019
Unprompted review
Quick Move Now logo

Reply from Quick Move Now

Thank you for your feedback. We aim to make our house buying service as hassle free for the seller as possible! Glad to hear you had a good, swift experience! We wish you all the best!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look