Just when I think QQ has it's act together, they surprise me with less than stellar service! Once again, the young man who guided me into the wash was just too darn lazy to pre-spray my entire front w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I typically really like Quick Quack and I have a membership. I use several locations. Today in Yucca Valley, CA. Everything seemed OK, carwash was fine. The towels to dry off the cars used to be dry b... See more
Company replied
I just discovered on my credit card bill that I was being charged double cost on my Quick Quack bill since June. In June I went to Quick Quack for a ONE TIME car wash on a car that I usually don't dr... See more
Company replied
I got the most expensive cleaning. My tires were not clean and a piece of dirt was in my door. So I had to wipe my car clean and clean my tires and rims. Have been there several times. Next time will... See more
Company replied
2.2
Poor
99 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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Why pay for a membership
Why pay for a membership, have a lane for club members, but yet you pull in behind someone getting signed up and having a great conversation. What is the cashier lane for. This type of rude bull, service makes me sick. Not to even acknowledge me. DEFINITELY will be ending this crap. And dang, can you fix all the freaking pot holes. Good riddance!!
July 29, 2026
Unprompted review
Reply from Quickquack
Hello BUDlyfe "Ga Boi" Phillips - We apologize for any delay in service you experienced during your recent visit to our location. Our team always works diligently to assist every customer as quickly as possible while still providing excellent customer service. Our store leader would love an opportunity to reach out directly for more information - please send your phone number and license plate to socialmedia@dontdrivedirty.com
Terrible
I wanted to call the car wash that I took my suv there and had some issues so I looked up the number and it was an 800 number so when I called that number to ask for the number of that car wash they said they did not have a number to the place never again and please do not go to quick quack they are horrible.
July 23, 2026
Unprompted review
Reply from Quickquack
Hello Ricardo - We apologize that you had an unsatisfactory experience at one of our locations. Unfortunately our locations do not have landlines and our onsite team focuses on the safety of the wash and our customers. Our store leader would love an opportunity to reach out directly for more information and to address any questions or concerns. Please send which location you visited, your phone number and license plate to socialmedia@dontdrivedirty.com
My rear windshield wiper was broken…
My rear windshield wiper was broken during a wash at the Farmington, Utah quick quack the end of May. After 5 attempts to turn in and collect on a claim with no results, I feel it important to share this experience with others.
May 27, 2026
Unprompted review
Reply from Quickquack
Hello Louise - We’re sorry for the frustration and inconvenience you experienced while waiting for your claim to be resolved. We understand how disappointing it is to have to follow up multiple times, especially after your claim had already gone through the normal process.
We did experience an issue with the original payment being delivered. Once we became aware that the payment had not arrived, we had it reissued and it should now have been received. We sincerely apologize for the delay and the additional effort it took on your part to get this resolved.
We appreciate your patience and the opportunity to make this right.
I got the most expensive cleaning
I got the most expensive cleaning. My tires were not clean and a piece of dirt was in my door. So I had to wipe my car clean and clean my tires and rims. Have been there several times. Next time will find elsewhere. The two employees watched me while I was cleaning off my car.
July 16, 2026
Unprompted review
Reply from Quickquack
Hello Moe - We’re sorry to hear about your experience. At Quick Quack, we always aim to get it right the first time. While our technology and equipment are designed to deliver a great wash, no system is perfect, and there may be times when something gets missed. That’s why we stand behind our Clean Car Guarantee—if you’re ever not completely satisfied, simply pull around and let us know so we can address it right away. We’ll always do everything we can to make it right and ensure you don’t drive dirty. Our store leader would be happy to reach out directly to address any questions or concerns about your visit. Please send your phone number and license plate to socialmedia@dontdrivedirty.com
They blame the customer for their damage
Had damage done to our vehicle on June 2, 2026. Their equipment tore off our OEM deployable running board. Was told by their customer service that someone would contact us within 3 days. Only after I opened a BBB complaint a month later did quick quack finally respond by denying any responsibility and blaming us for their equipment damaging our vehicle. The manager of the location, Jordan, called and gave lame excuses for the delay in communication and reason for the damage after "investigating" the video footage. He said maybe the vehicle wheel wasn't centered in the track and that caused the equipment to hit the running board causing the damage. But now QQ is saying it's because the boards were deployed after entering the tunnel (which is how it's always been done due to car having to be in neutral and out of gear to deploy). Grasping at straws and moving the goal posts. Classy.
QQ replied below with a cookie cutter response. Thanks guys! Tell me how my running board just comes off if it weren't for your equipment tearing it off? My truck is structurally sound and street-legal. Under the doctrine of res ipsa loquitur, a factory-secured running board does not tear off a vehicle unless the car wash equipment was improperly calibrated, poorly maintained, or experiencing a mechanical failure.
June 2, 2026
Unprompted review
Reply from Quickquack
Hello Eric - We understand your frustration regarding both the outcome of the claim and the time it took to receive a final determination. While we acknowledge that our communication did not occur within the timeframe originally anticipated, we have shared that feedback internally as we continually work to improve our claims process.
After reviewing the incident footage, we confirmed that there was no malfunction during your wash to cause or contribute to this incident. The footage shows that the driver's side running board was not deployed during the loading process when our team was qualifying your vehicle to safely enter the wash. The vehicle had already been fully loaded into the wash and had traveled nearly completely through the loading arch before the running board was extended. At that point, our loader had already turned their attention to loading the next vehicle. As a result, the running board came into contact with the tire shine equipment, causing the damage. Had the running boards remained retracted throughout the wash process, this contact would not have occurred.
For that reason, this incident does not qualify for coverage under our damage policy as the damage was not caused by the wash, and we must respectfully deny the claim.
We appreciate the opportunity to review your concerns and understand that you are disappointed with our decision. We apologize for any frustration this situation caused.
Paid for wheel and tire shine
Paid for wheel and tire shine. This service was not performed and was not able to get refunded or charged for a lesser car wash. Go somewhere else where you get the services you pay for
June 26, 2026
Unprompted review
Reply from Quickquack
We’re sorry to hear about your experience. At Quick Quack, we always aim to get it right the first time. While our technology and equipment are designed to deliver a great wash, no system is perfect, and there may be times when something gets missed. That’s why we stand behind our Clean Car Guarantee—if you’re ever not completely satisfied, simply pull around and let us know so we can address it right away. We’ll always do everything we can to make it right and ensure you don’t drive dirty. Our store leader would be happy to reach out directly to address any questions or concerns about your visit. Please send your phone number, license plate, and which location you visited to socialmedia@dontdrivedirty.com
Scratches on your car from the brushes
The wash was fine. But the brushes scrached my paint. So I will not be coming back.
July 1, 2026
Unprompted review
Reply from Quickquack
Hello Larry - We apologize that you had this experience. We are committed to always doing everything possible to ensure the safety of every vehicle that travels through our wash. Quick Quack Car Wash’s systems are “brushless” and utilize a combination of soft-cloth and neoprene foam (scuba suit material) in order to be safer on your car’s finish. We wash hundreds of vehicles each day without incident, but in the rare case of damage, we always thoroughly investigate each claim and work with our customer for a resolution. Did you speak with a store leader and file a claim? Please send your phone number and license plate to socialmedia@dontdrivedirty.com and we will have our store leader reach out ASAP to assist you.
I lost my ring at the Stanford Ranch…
I lost my ring at the Stanford Ranch Quick Quack in Rocklin. Went in to talk to the staff and they took my info and gave me a time frame of when the washers, dryers and vacuum catch would be checked. Sure enough 3 hours later I get a call from Richard saying they found the ring! Thank you Stanford Ranch crew for doing a thorough search and making this customer super happy!
June 8, 2026
Unprompted review
Reply from Quickquack
Thanks Jo!! We appreciate the review and we are so glad to hear that Richard was able to find your ring and return it to you!! We look forward to serving you again soon.
Car is clean and vacuums works great
Car is clean and vacuums works great. Staff is very helpful. I like the ceramic coat
June 6, 2026
Unprompted review
Reply from Quickquack
Thanks JVH - We are glad to hear you had a great experience at our location. Thanks for taking the time to share!
Still waiting for a call
So if you look at my last review they say someone will call me . Third time and NO ONE wants to speak to a customer. They will respond to please send us an emai at socialmediadontdrivedirty.com and then they don't respond to your email you send them. This business needs to learn to deal with customers who are NOT happy!
April 26, 2026
Unprompted review
Reply from Quickquack
Hello David -
We understand your frustration and apologize that your experience has left you feeling unheard.
After you emailed us on June 4, our social media team responded the same day within approximately two hours to confirm that your concerns had been reviewed and escalated to both the location leadership team and regional leadership for follow-up. In that email, we also asked that you let us know if you had not heard from someone by the end of the following business day so we could continue escalating the matter. We have not had a follow-up email from you.
Since then, we have confirmed that the location leadership team has made multiple attempts to contact you by phone but has been unsuccessful and has also sent a follow-up email regarding your concerns today at 1pm. Because your review indicates that you may not be receiving these communications, we kindly ask that you check your spam or junk folders for emails from dontdrivedirty.com, as we have confirmed that our responses were sent to the email address provided.
We appreciate your feedback and remain committed to resolving your concerns. We hope to connect with you soon.
Ripon Ca
Ripon Ca
I love this car wash. It’s convenient for me very nice people.
I shout out
To Hugo
Thank you !!
May 24, 2026
Unprompted review
Reply from Quickquack
Thanks Noe - thank you for posting your positive review. At Quick Quack we value your time and always strive to provide fast and efficient service. We are so pleased to hear you had a great experience. We look forward to welcoming you back soon.
Samantha was really nice and caring she…
Samantha was really nice and caring she had helped ton of people including me and my family
Thank you Samantha
May 22, 2026
Unprompted review
Reply from Quickquack
Thank you Meah B! We appreciate the review! We are proud to provide a convenient, clean wash while providing excellent customer service. We appreciate your business and remember, Don't Drive Dirty!
The car wash is satisfactory
The car wash is satisfactory: Be careful when entering at the entry gate: Make sure you are centered in the driveway: For if your vehicle is too far to the right, you will hit the concrete posts and do extensive damage to mirrors, doors and paint.
May 19, 2026
Unprompted review
Reply from Quickquack
Hello Gary - we're sorry to hear you have had this experience. Safety is extremely important to us, and each location is designed with clear signage, directional markers, and barriers to help guide vehicles safely through the site.
The car wash was just bought by a quick…
The car wash was just bought by a quick quack. It was previously take five just before closing, which was not disclosed to me. I was up sold a full service car wash package where they vacuumed my windows, etc. I go the next week to get a car wash they are closed for three months. Send me to another one and not one of the locations they have or our opening has full service yet they are still charging me for it. I reached out to take five who then pond me off on quick quack, who has no one that you can even call as a customer service hence why they have a 2.1 review. Great job guys.
May 1, 2026
Unprompted review
Reply from Quickquack
Hello Jeff - we apologize that you had an unsatisfactory experience and for any miscommunication that occurred during your visit. Our customer care did review your account and refunded the charge from 5/7. We hope we'll have an opportunity to better serve you in the future.
Ripoff
I’ve been to WW White location several times and each time I go I have to purchase a membership again because they can’t find my membership or says I only purchased a single wash. This carwash is a ripoff.
May 11, 2026
Unprompted review
Reply from Quickquack
Hello Ashley - we're sorry to hear you have had an issue with your account. We'd be happy to look into this and address any questions or concerns. Please send your phone number, license plate, and the last 4 of the card being charged to socialmedia@dontdrivedirty.com and we will have a customer care agent reach out directly to assist you.
Review 2
Review 2: Local Car Wash Service
Overall Rating: 3.5/5 Stars
Many customers search for affordable car wash services that balance speed, convenience, and cleaning quality. Recently, users of Quick Shine Car Wash received a standard full-service wash package that included exterior washing, tire cleaning, interior vacuuming, and dashboard wiping. Overall, the experience met expectations, although there were both strengths and weaknesses worth mentioning.
First Impression
The business appeared organized and busy upon arrival. Employees greeted customers quickly, and the line moved faster than expected. Buyers often appreciate businesses that respect their time, and the service team demonstrated efficiency from the beginning.
Features
The car wash package included several helpful features:
* Exterior wash with wax coating
* Tire shine treatment
* Interior vacuum service
* Window cleaning
* Dashboard wipe-down
Customers may also purchase upgraded detailing packages for deeper cleaning services. The waiting area included vending machines, chairs, and free Wi-Fi, which added convenience for visitors.
Price and Value
The standard package cost around $25, which placed it in the middle price range compared to similar services in the area. For most users, the service offered reasonable value because the car looked noticeably cleaner afterward. However, some buyers may expect more detailed interior cleaning at this price point.
Benefits
One major benefit was the speed of the service. The full process took less than 30 minutes. Another advantage was the friendliness of the staff. Employees answered questions politely and handled vehicles carefully.
Pros and Cons
Pros
* Fast service
* Friendly staff
* Convenient location
* Comfortable waiting area
* Noticeably cleaner exterior
Cons
* Interior cleaning lacked detail
* Some water spots remained on windows
* Prices for add-ons were expensive
Expectations
The service met expectations overall. Users looking for a quick and basic cleaning experience will likely leave satisfied. However, customers expecting professional-level detailing may need to purchase premium packages instead.
Repurchase Decision
Many customers would likely return for routine maintenance washes because of the convenience and speed. This service is designed best for busy drivers who want a reasonably priced cleaning option without spending several hours at a detailing shop.
May 7, 2026
Unprompted review
Reply from Quickquack
Thank you Emanda - we appreciate your detailed review and feedback. We hope to serve you again soon.
Damaged vehicle
Folsom Ca
4/27/26, 5PM, my car was bumped from behind while going through the car wash causing damage to my 2020 Tesla Model Y. This is not the 1st time one of my cars has been bumped from behind in the wash. This time it caused a dent in my rear trunk door. An incident report was submitted...now what?
Why is it so necessary to usher the cars through at only about 2 inches apart from each other?...give them a little space.
April 27, 2026
Unprompted review
Reply from Quickquack
Hello Kenneth - We’re sorry to hear about your experience and understand how frustrating this situation must be. This incident was thoroughly investigated, and the footage confirmed that there was no malfunction of the wash or conveyor system that caused or contributed to the collision. In this case, the vehicle behind yours failed to follow the required safety instructions by not placing the vehicle in neutral, which resulted in the rear-end contact. Our wash procedures are designed with safety first while still providing a fast, clean, and efficient experience. Vehicles are separated by multiple conveyor rollers throughout the tunnel to maintain safe spacing and controlled movement. While the distance between vehicles can sometimes appear smaller from inside the car, the spacing is intentionally designed to reduce momentum and minimize the severity of incidents should a driver fail to follow instructions. In fact, greater spacing in a situation like this could have resulted in more significant damage. Upon entering the wash, every customer is instructed to place the vehicle in neutral, remove their hands from the wheel, and keep their foot off the brake until directed to exit the tunnel. When those instructions are followed, vehicles move safely through the wash without issue. We wash hundreds of vehicles daily across our locations, and incidents like this are very rare. As with a typical traffic accident, responsibility for damages rests with the driver whose actions caused the collision. We will continue cooperating with insurance carriers and provide any necessary information or footage to help ensure the appropriate party is held responsible. While we understand your frustration, we are unable to accept responsibility for damage that was not caused by the wash equipment or operation itself.
Employee BRANDON ceres, ca
Car was very clean, good customer service, BRANDON was very helpful at ceres, ca location
April 28, 2026
Unprompted review
Reply from Quickquack
Thanks Nick! We appreciate the review and the shout out for Brandon at our Ceres, CA location! We look forward to serving you again soon!
Maryville Washington site
Maryville Washington site, most of the time vacuums don't work! or not at all! going on for 2 years! Don't go there!
April 25, 2026
Unprompted review
Reply from Quickquack
Hello customer - Thank you for taking the time to share your feedback. We're sorry to hear about your experience and truly appreciate you bringing it to our attention.
Our team works diligently to keep the free vacuums well-maintained and in good working order for our customers. Due to high usage, they can occasionally become clogged—especially when items not intended for vacuuming are accidentally picked up. When that happens, we do our best to resolve the issue promptly.
If you ever run into a problem while using our vacuums, please don’t hesitate to notify a team member. It’s possible the issue is recent and hasn’t yet been reported, and we’re always happy to assist.
We’ll be sure to share your feedback with our team so we can continue to pursue the best possible performance. If you’d like to discuss your concerns further, our store leader would be glad to connect with you directly. Feel free to email your name, phone number, and license plate to socialmedia@dontdrivedirty.com.
Screwed my refund!!!
When we received the October 2025 Ceramic coating for the month it was 18.99 and then 29.99 mthly. I was charged 39.99. Call and they stated they would refund me my last month April since I will no longer be around a QQ for the summer. Never received the credit and when I called they said that was incorrect and still charged me for April. Will encourage my family & friends to NOT use this company. Others around to pick from.
April 13, 2026
Unprompted review
Reply from Quickquack
Hello Denise - Thank you for your feedback. We understand how billing concerns can be frustrating and appreciate the opportunity to clarify.
Our records show that your membership renewed on March 29 at the advertised rate of $39.99 for the Ceramic Duck Membership. On March 30, you contacted our Customer Care team to cancel and were offered a one-month retention credit, which you accepted. As outlined during that call and confirmed in writing the same day, the credit applied to your April billing cycle, with normal billing set to resume afterward.
On April 13, you contacted us again requesting a refund. At that time, our team reviewed the account and explained that the charge was valid, as the membership had already renewed and the wash was used during that billing period on 4/2 and 4/13. Per the agreed terms and conditions, and because services were utilized, the charge is not eligible for a refund. During that same interaction, you requested cancellation and were advised that doing so would forfeit the retention credit. You confirmed cancellation, and your membership has since been cancelled, with access remaining through the end of the paid billing cycle through April 29th. A confirmation of this was sent to you as well.
We strive to be transparent with our membership terms, including billing timelines and cancellation requirements, which are provided at signup and in follow-up communications.
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