Quiksilver Reviews 56

I would not recommend. I ordered £99 worth of clothing. I returned all clothing. I was refunded £99 for the clothing but an additional charge of £80.05 was taken on the same day. No one is replying to me regarding this payment so I am having to go through my bank. Poor customer service.

Poor durability and disappointing customer service
I purchased a pair of Quiksilver sandals in November 2024. After very limited use, the sole started separating and seams came loose. This is not what I would expect from a brand like Quiksilver.
My warranty claim was reviewed multiple times and ultimately rejected as “normal wear and tear,” without any meaningful technical explanation or alternative solution (repair, replacement, or goodwill).
The product quality was disappointing, but the handling of the complaint was even more so. Based on this experience, I would think twice before buying again.

Do not buy online from this merchant.

Their customer service is non-existent and despite 3 attempts to contact them regarding an issue with my order (ordered 6 items and only 2 ended up being in stock and they still tried to charge me full shipping and duty charges), I never heard back and had to dispute the charge with my credit card company. Only then, did this terrible Company respond trying to keep the charge intact. DO NOT BUY FROM THEM ONLINE.

Terrible customer service. An incorrect tracking and packaging code was sent, half of the order was never delivered, and there is no way to get in contact with them. I lost my money because I’m unable to return anything.

This customer experience has been awful! Other than an incompetent generic automated response I’ve had no specific help with my problem. I’ve had no one from the ‘team’ contacting me after I requested further help. Once Quiksilver have your money they’re obviously happy to ignore you and kick back. Time to up your game Quiksilver because there are businesses out there doing it better than you and you can be rest assured that I won’t be shopping with you again!

Worst company ever to do business with. Customer service may as will be AI because they are no help at all. Their discount codes that were received in an email, did not even work the same or following day. Their excuse is terrible except they can do nothing. Buy from Amazon or other companies that actually care about their customers. Do not Waste Your Time!

My zipper of my snow pants broke i opend a ticket, where I gave photos and every details and the contacted me said the need the photos eventhought I gave them the photos in the ticket. I gave them the Photos again and without any sollution they closed the Ticket and now I stand here with a 500$ Highline Pro 3L GORE-TEX witch is broken and I can't use anymore absolut scam

I never received the item I bought. I sent them many emails and they never replied. I got scammed by quiksilver.

ABSOLUTE TRASH!!!

Quicksilver fell off. CHEAP LOW QUALITY WETSUITS FROM THAILAND

Zippers aren’t water proof and unlikely to last a season.

Quicksilver fell off. Absolute Trash – Don’t Waste Your Money.

Bought what looked like a decent wetsuit — turns out it’s just another cheap import from Thailand slapped with a big-name logo. The zipper seized up after barely any use, and worse — it’s not even waterproof. What kind of wetsuit can’t handle water?

To top it off, the Quiksilver label literally fell off. You’d get more durability from a garbage bag and duct tape. Don’t expect this thing to last a season, let alone hold up in real surf conditions.

Avoid at all costs — these are cut-rate wetsuits pretending to be premium. You’re paying for branding and getting junk that belongs in the bargain bin.

Buyer Beware! (Stay away, far away)
I ordered the Surfsilk Hawaii Fade 20" Boardshorts size 32 from Quicksilver. They were so large that I measured the waist and it's over 33 inches. The string tie does nothing to reduce the size of the waist. I can exchange the shorts for $7.50. When you consider these shorts were made in China for pennies, their return policy is terrible. Calling customer service they said that they would 'refund' the restocking fee; but, I don't trust this company. Are all 'surf' companies this deceptive?

I am so excited to see Quicksilver’s brand disappear. Bought a pair of men’s flip flops navy color - absolutely garbage quality. YOU GUYS STAINED MY FRICKEN BATHTUB + HOUSE FLOOR THANKS TO YOUR HORRIBLE QUALITY. All the color of the flip flop transfers to my feet and that goes to anything else my feet touch when I’m not using these flip flops. I’M NEVER BUYING ANYTHING FROM YOU GUYS AGAIN. FIRST & LAST PURCHASE. Thanks for not having the integrity to actually sell quality products. Thanks for being so short-sighted to see that reducing the quality of your products means you’ll make money in the short term, but lose longterm customers + contribute to the waste of the planet. Forget about your brand. I’ll be throwing these out.

The Worst!!! I hardly ever leave bad reviews because if I have a bad experience, I usually just refuse to patronize said establishment again. BUT, I have to post this... I purchased several items (over $300) from the Quicksilver store that is located inside of the Blue Mall in Punta Cana, Dominican Republic, in early May, one of those items was a pair of slides. After only 2 weeks, the slides blew apart while I was walking on the beach one day. I went back to the store in the mall to exchange for a new pair. The lady in the store called her manager to get the okay to make the exchange since I did not have my "paper"receipt; I did however have electronic proof from my credit card transaction history. They said that this was not good enough and wouldn't exchange the damaged slides for a new pair! I reached out to their customer support department hoping to get this rectified and here was their response: "Quiksliver Customer Support
Tue, May 27, 10:12 AM (20 hours ago)
to me

Hello Barry,

Thank you for contacting Quiksilver Customer Service!

I'm truly sorry to hear about the issue with your sandals.

Unfortunately, as the customer service team for our online store, we have limited access to transactions made through physical stores or third-party retailers, and we are unable to access their information.

Due to this, all returns and exchanges must be initiated through the original point of sale, as their policies differ from ours, and unfortunately our system does not allow us to process or override claims for purchases made outside our official website.

I completely understand this is frustrating, especially given the circumstances, and I sincerely apologize for the inconvenience.

We truly appreciate your understanding. If there's anything else we can assist you with, feel free to reach out."

First of all, who hangs onto a receipt for clothing items once you've tried them on and felt no reason to return or exchange any of the items? This isn't an appliance or electronic device! Secondly, this is not a case of a simple, I don’t like this product or this item doesn’t fit, it’s about a defective product that bears your name! As a business owner in the vacation rental space, I will make it a priority to notify not just my clients but also the clients of my business partners, to never support the Quicksilver brand again.

Terrible customer service. Sent the wrong item and don't have the ability to send the right one. DO NOT ORDER FROM QUICKSILVER DIRECT

After 4 weeks I still have not received my order and do not believe the package will ever be delivered.... Multiple attempts to reach customer service, both by email and phone, have resulted in nothing. It is impossible to get in touch with a live person.

Bought a new sweatshirt at store in Hawaii. Wore it twice and noticed fabric was nearly worn through. Contacted Quiksilver customer service and they refused to do anything about it saying I had to got through the store. Horrible quality and customer service. Won’t buy anything else from them.

Searching for T shirts for my OH I Googled both Billabong and Quicksilver. I ordered 4…2 from Billabong and 2 from Quicksilver….little did I know they were sourced from the same company. To date I have only received one although informed all had been shipped. I was advised to ask all my neighbours and also search my garden for the missing parcel! I had to set up an account to establish where the orders were only to discover they had been returned to sender with no explanation. Now chasing refund. I’d avoid ordering anything from this outfit!

Ordered a present and received confirmation. However the parcel was never sent. Unable to reach anybody from customer services. Have tried to work through the bot but get nothing useful. No way to discuss a refund.

If I could give this place a 0 I would! I purchased a snowsuit for my grandson on November 29th. I never received an email confirmation that I purchased it. I have yet to receive it and can not track it. The post office said it was a very strange scan and to get back to the seller. Finally after several days of trying to get ahold of someone they answered the phone. I was told they would look into it and call me back. They didn’t and the weekend came and of course no one is there! I have to wait until 12:00 my time to try again today! I have left several emails but no response! In the meantime it has snowed and we have had to purchase another snowsuit!

I wish I had checked the reviews before purchasing.
No contact from the company at all regarding late deliveries/if at all the purchases have actually been sent, still awaiting confirmation via DPD from a order on 30/09/24 (it is now 14/10/24)
Don't be fooled by the previous reputation of the brand like I was.
Poor Poor Poor

No refund a month after returns! Had to return 2 pairs of shorts which fit nothing like they should have! Returned them a month ago and sent several emails chasing it up, but no replies!

Avoid this once fantastic brand like the plague!