Quince & Cook Reviews 

549
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

A little gem of a store! I found this place online & ordered some Christmas gifts & was absolutely delighted. Everything came beautifully packaged & scrolling through the website, I could have order... See more

Rated 5 out of 5 stars

Its been a while since i've had a trully delightful in person shopping experience and Q&C delivered!! I love love this shop, the ambience, the selection of goods, the friendly staff - it was just the... See more

Rated 5 out of 5 stars

I love the beautifully curated selection of items here! It is a go to shop for gifting something special, which is exactly why I made my recent purchases. I highly recommend Quince and cook to anyone... See more

Rated 5 out of 5 stars

This wonderful shop was a great discovery. I was in search for a particular planter which was sold out from my usual online retailer. A quick Google search later I found my item. Delivery was prompt.... See more

Company details

  1. Home Goods Store

Written by the company

Quince & Cook was born of our two passions; Interiors and cooking. We have combined Quince Living, our home wares store with our Range Cooker Showroom to create a bricks and mortar store in Perth dedicated to premium cooking and unique interiors. At Q&C you will find range cookers from Aga, Bertazzoni, Esse, Everhot, Lacanche and Rayburn as well as handpicked interiors from UK Craft, Scandinavian design and Independent Makers. Each item is lovingly handpicked for our store with fresh new designs each season that you can find in store and online. Quince & Cook is also home to Wash House Store, Perth's first zero waste refill store dedicated to natural, vegan, plastic free cleaning materials plus body, skin and hair care. Shop small and help us support independent makers and creators across the world.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

549 reviews

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Replied to 66% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(549)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Gorgeous products and fantastic shopping experience

Gorgeous products, and fantastic online purchasing experience, with lovely options for gift wrapping orders and sending directly to gift recipients. I needed to ask a question about my order and the customer service given couldn’t have been more friendly, helpful and professional. Altogether a fantastic shopping experience. I wouldn’t hesitate to shop at Quince and Cook again.

July 12, 2025
Rated 5 out of 5 stars

birthday gift for a dear…

Bought a birthday gift for a dear friend. The choices at Q&Q are brilliant, a little different and a lot of fun to pick. It has been sent directly to her so it has been gift wrapped - she’s not opened it yet but has received it, the gift wrapped has been reported back as perfect, beautiful- thank you :)

May 9, 2025
Rated 5 out of 5 stars

Great customer service

Customer service have been greati in sorting out a slight issue I had and were quick to reply
Product was packaged lovely and with a personal message, which makes online shopping feel more special, personalised and a major tick for me!
Thank you for sorting this for me, very much appreciated the time and effort

May 8, 2025
Unprompted review
Rated 2 out of 5 stars

Not responding to emails about missing part for range cooker

Ordered a Bertazzoni range cooker from this company who were helpful prior to arrival. On going to install we found it's missing a part and contacted customer services for support. Two weeks and two emails later they haven't responded. A shame as they gave a good first impression, but now there is a problem we're being ignored.

March 24, 2025
Unprompted review
Quince & Cook logo

Reply from Quince & Cook

Hi David,

I'm so sorry. As far as I can see we haven't received any correspondence from you, have you tried to call us? I can't see your order number linked to this review so I'll send a request through Trustpilot and we can hopefully get to the bottom of it and have the issue sorted for you.

The very last thing we want as a small family business, is an unhappy customer.

Sophie

Rated 5 out of 5 stars

First time buyer

Purchased cute wooden bag clips and pastel silicone milk bottle tops, which arrived within 3 working days. Everything is of great quality and came in plastic-free packaging, which is great.

March 1, 2025
Rated 1 out of 5 stars

No delivery

Unfortunately, I still haven't received my order after several weeks! I emailed Quince & Cook over a week ago but have had no reply so far. It's a real shame because I love their products and have ordered from them before.

February 25, 2025
Quince & Cook logo

Reply from Quince & Cook

Oh no! I don't know what's happened here. We haven't received any emails from you.

From looking at your order tracking (that you will have received on dispatch). I can see that the order was picked up by you from your local Royal Mail depot today?

Can you please double check this for us. As far as we can see you have your order and it was sent promptly, it has just been waiting at your depot for a few days, ready to be picked up. 1 star reviews can have a huge impact on small business, and it stings even more when we haven't done anything wrong 😭

We have just sent you an email too.

Sophie

Rated 5 out of 5 stars

Job well done.

Job well done.
I had left it very late to get a friend a birthday gift token. In spite of this, Quince and Cook delivered the card on time. The birthday girl loved Quince and Cook and will have pleasure finding something for her new kitchen. Well done

February 25, 2025

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