quintoandar.com.br Reviews 22

I am a property owner and I am facing a serious issue with QuintoAndar.

The company refuses to update the condominium fee charged to the tenant, claiming that “the amount stated in the contract prevails”, even after I provided official statements and invoices from the condominium administrator, clearly showing that condominium fees are variable, subject to regular increases, and not defined by the property owner.

Although the lease agreement explicitly states that condominium expenses are the tenant’s responsibility, in accordance with Brazilian tenancy law (Law No. 8,245/91), QuintoAndar informed me that any difference may be deducted from my rental payout, improperly shifting a tenant’s legal obligation onto the property owner.

This case is already under dispute on Reclame Aqui, with full documentation submitted, yet QuintoAndar has failed to provide any clear legal justification for this practice.

Very disappointing experience as a property owner. I strongly recommend caution to anyone considering renting out a property through this platform.

I rented a property that was in very poor condition. There were many issues, mainly electrical and plumbing, as well as problems with the flooring. Many things posed a risk of causing injury.

I made several improvements to the property, including painting, installing window screens, and putting in vinyl flooring. Now, upon terminating the lease, they want to charge me for these improvements, including the window screens, and are claiming that the floor is dirty, even though I hired a cleaner to clean it after I moved out. When I rented it, it was absurdly dirty, much worse than when I left, and the walls were filthy, but I painted them, and they look brand new.

It's already absurd, but I could have easily removed the improvements I made to the property. I didn’t remove them when I left so that the property would be in better condition than when I received it. In the rental contract, clause 18 states that upon returning the property, in case of termination with the property in a different condition than at the beginning of the contract, the tenant has 7 days to make repairs; otherwise, the management company can handle them. But I was only given the second option, as they want to charge for the improvements while keeping them. The company acted in bad faith by wanting to keep the improvements and charge a penalty for them, meaning they didn’t give me the option to remove the improvements.

I addressed all the issues noted in the inspection (meaning I undid the improvements) within the 7-day period. However, they are still charging for repairs that have already been made, which makes no sense since the repairs have already been completed.

The clause regarding returning the property is clear:

Property Return: The Tenant must notify the Management Company in advance to conduct an exit inspection to confirm the property’s vacancy and return in the same condition it was received. If the Tenant does not return the property in the same condition, excepting natural wear and agreed-upon improvements/repairs between the parties, they will have an additional 7 days from receiving notification to make all necessary adjustments. If the Tenant fails to complete all necessary repairs within this period, the Management Company may perform the repairs/replacement of items as described in regras-locacao-431564#devolucao.
However, you seem to be ignoring this clause, as I was never given the option to address the issues myself, which I should have been able to do within 7 days. Even after I resolved all the issues identified in the inspection on time, you continue to charge me for repairs that have already been done.

Finally, you’re charging me for these repairs through email, phone, and every possible way. Moreover, somehow, you managed to obtain my father's cell number (which has a different area code) and are charging him as well, using his phone number.

You need to cancel this illegal charge for the rental repairs, as I have taken care of them myself, not you. And you cannot charge my father through his phone number, and I don’t know how you obtained it.

Completely disorganized. They make payments to wrong accounts (accounts not in the owner's name), accept proposals without the owner's authorization, and communication is practically impossible. You can only talk to them through the app; emails don't work, and the staff lacks the training to handle or solve any problems. Multiple 90-minute chat sessions only result in protocols that lead to no effective solutions. Terrible. Better to opt for a traditional real estate agency.

The automation system is not up to par, their phone number doesn’t work in the USA, the customer service chat hangs up on you for no particular reason. However they always charge their fee no matter what. Small Town They have no consideration for customer service, never respond to any attempts to communicate with them. Good luck if you have time to deal with them.

zero stars! they are very incompetent to manage the rentals. no services. you can't solve problems with a human being.....

For 18 months this company has deducted the non-resident tax from my rental income. BUT they have not paid it to the IR.This is after they insisted on deducting it(before I paid it directly myself).They have promised me for many months to look into this but nothing. Even one of their employees said they would not trust them with their money.They even refuse to talk to my accountant who is also a professor of law. This has been so shocking and so stressful . Be warned!!

DONT USE IF YOU'RE A FOREIGNER! MY CONTRACT WAS NOT APPROVED. NO REPLY OR EXPLANATION WHY. ITS A SCAM.