Had to change the date and time of my train tickets and Chris from customer service was extremely prompt and helpful. Excelent customer service. Well done!
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See what reviewers are saying
A great experience. We had a little bit of trouble eith two bookings. One was the wrong date and Chris fixed that issue with a refund and another booking was made . Unfortunately our circumstances ch... See more
I mistakenly purchased a train ticket for the following week. Having noticed almost immediately I booked another train same time, same price but for the 11th of May. I contacted Quno who have alrea... See more
This is 100% scam and fraud website, I booked my ticket for 20th October 2024, when I made the payment, the ticket was issued on 25th October 2024. There is no option on the site to amend the he date.... See more
Fantastic customer service - shout out to Chris
Chris in Customer Service was absolutely amazing. He helped me with my query so quickly and efficiently and was so kind and courteous. Actually my first time using Quno and very impressed thanks to him. Thank you Chris!
July 1, 2024
Unprompted review
They do right by their customers
They do right by their customers. Great company.
June 8, 2024
Unprompted review
Booked an incorrect ticket and customer…
Booked an incorrect ticket and customer service helped me very easily.
June 7, 2024
Unprompted review
Visiting UK from Aust
A great experience. We had a little bit of trouble eith two bookings. One was the wrong date and Chris fixed that issue with a refund and another booking was made . Unfortunately our circumstances changed and again Chris came to our rescue and has given us a refund. Easy to deal with within excellent outcome. Thank you
June 6, 2024
Unprompted review
Provided with an immediate solution
Immediately responded to my issue with a quick and efficient message and provided me with a solution I was very glad with. Otherwise, I would have had a bad week. Chris was my hero of the day.
June 5, 2024
Unprompted review
Superb outstanding customer service!
Superb outstanding customer service!
Chris, on the support desk, was quick, efficient and easy to communicate with. He assisted us on two occasions. Exceptionally courteous and accommodating. Definitely will recommend Quno just because of Chris.
May 31, 2024
Unprompted review
I mistakenly purchased a train ticket…
I mistakenly purchased a train ticket for the following week. Having noticed almost immediately I booked another train same time, same price but for the 11th of May. I contacted Quno who have already contacted me regarding the transaction and are making a full refund in the next few days.
Thanks for being so understanding and helpful.
Rob
Infrequent traveller
May 11, 2024
Unprompted review
Great customer service
The customer service person, Chris, was incredibly understanding with a last-minute change to my family's itinerary. He was also extremely responsive and courteous despite it being 10pm on a Friday evening. I'm very grateful and will be sure to use this service again.
May 10, 2024
Unprompted review
Great site
Great site. Found my tickets quickly and got them straight away. No booking fee either - bonus!
April 9, 2024
Unprompted review
Great and helpful customer service
I had a really great recent experience booking a train from Edinburgh to London. Super fast and helpful customer service via email. I highly recommend
March 30, 2024
Unprompted review
AVOID AT ALL COSTS
Awful company. I got one digit wrong on my train booking email (.con instead of .com) and when I phoned them up they were unable to change it, then referred me to their online refund form, which only has fixed options for change of travel, medical emergency or disruption, and requires an e ticket number (which I can’t get as the ticket wasn’t sent to me) so I have been unable to claim a refund. It also states it takes 28 days! I phoned up on 3 subsequent occasions, and on two they were unable to ‘access the system’ and on the third after asking for escalation they were unable to find my booking. So I paid for a ticket I didn’t get, can’t use and can’t claim back for, and have received zero assistance. A company that clearly has no operational capability or customer service. Avoid at all costs.
February 27, 2024
Unprompted review
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