Quotelifecover Reviews 76

TrustScore 1 out of 5

1.2

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Rated 1 out of 5 stars

Claimed to work for Direct Line, then Quoteline Direct, then Life Quote Direct. Calling about a life insurance policy they claim I have with Direct Line. This guy Daniel Williams (with an Indian... See more

Rated 2 out of 5 stars

After entering all the details requested noting fixed terms critical illness cover I was astonished to be called by a lady asking what type of life cover I wanted! Needless to say I won't be taking an... See more

Rated 1 out of 5 stars

Filled out the details which took a while then pressed for a instant quote to be e mailed shortly afterwards to say ring an adviser to get a quote False marketing saying instant quote which it isn'... See more

Rated 1 out of 5 stars

I received an e-mail from your company asking me to phone a number to receive a quote for life assurance. I spoke to someone who seemed to be writing my details on the back of an envelope. I pres... See more

1.2

Bad

TrustScore 1 out of 5

76 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Very clear and helpful advice

I would certainly recommend 'quote life' as they recommended a particular cover suited to my situation, very helpful, informative and will find cover to suit your circumstances. Clear concise and very friendly.

November 26, 2013
Unprompted review
Rated 1 out of 5 stars

Pushy

Your employee phoned me in the middle of the day at work. I told him that i was in an open plan office and couldn't talk. He kept me talking for around 8 minutes with me telling him that i was at work and couldn't talk. He was asking my and my partners salary to which I said, i would rather not say to which he said, give me the first two numbers to which i said i would rather not say. It has put me off working with your company. He called again on the Saturday but i didn't pick up. I will be working with someone else now.

November 18, 2013
Unprompted review
Rated 1 out of 5 stars

Not impressed

I am thinking of saving for any unforeseen circumstances rather than ts taking a policy that would be almost impossible to claim off

November 16, 2013
Unprompted review
Rated 5 out of 5 stars

Very good professional service

I was impressed by the quality of service by the advisor who dealt with my request. He has carefully listened to my requirements, asked a few relevant questions and has provided me with the option which suited my needs in the best possible way. I have really admired his flexible approach and fantastic customer skills.

October 25, 2013
Unprompted review
Rated 3 out of 5 stars

No response to my on line enquiry !!!!!

I made my enquiry on line. This was acknowledged with an email response which also advised me that I would contacted by telephone by a qualified person to discuss my requirements !!!! Still waiting so just switched on my iPad to search for other providers!! So very sorry but I am unable to give you positive feedback!!! Your star rating requests a response - giving you 3 to get out of this page but really I can't judge as just an email response gives me nothing to rate you on.

October 22, 2013
Unprompted review
Rated 1 out of 5 stars

Very poor service and poor manners

Had initial phone call to discuss what I wanted the broker said he was going to phone back later that day with quotes. I never received a phone call not even to say he couldn't Beaty current deal. Poor service and poor manners.

October 10, 2013
Unprompted review
Rated 1 out of 5 stars

Pestering me with phone calls

It was unclear that they wouldn't provide an online quote and they have been pestering me with calls for the last 2 days while I'm at work. Not happy with them at all.

September 11, 2013
Unprompted review
Rated 5 out of 5 stars

excellent service

I would certainly recommend this service. Matt was the person who helped us over the phone and he was brilliant, we felt confident in the information he gave us, he made sure we understood all the products and assisted us to make the correct choices. This was all done in a comfortable and friendly manner which we very much appreciated. We would certainly use this service in the future.

September 5, 2013
Unprompted review
Rated 5 out of 5 stars

Outstanding service and knowledgeable customer service rep

I received a call as promised in my email. Marie Bedding was very knowledgeable in her subject matter, she took some basic details and was very polite and courteous in her manner. Marie was very sensitive when discussing personal circumstances and listened carefully and showed compassion to my details.
Marie then said 'leave it with me and ill get back to you', within 20 minutes Marie was back on the phone with the quotes as promised and gave me a selection of options to chose from.
Marie did not pressure me with the 'Hard Sell', I needed time to discuss the options with my partner, Marie kindly emailed me all the details and left it in my hands to contact her once I had made a decision and if I would like to go ahead with the policy.

I cannot fault this service and the professionalism I received.

August 27, 2013
Unprompted review

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