The information was very clear as to what I was covered for. Options were easy to change any details if required. Only issue was the increase in premium. However, when comparing this insurance with ot... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to get basic information and any adjustments show on the price. Difficult to wade through all the documentation to get to the details. Section on Contents/ valuable item/ away from home was diff... See more
Company replied
The site is easy to navigate. There are so many options available. For example, you can change the voluntary excess amounts, and switch it back if it's too expensive. You can change the possessions va... See more
Company replied
Absolutely delighted with my first year. I love how you earn rewards points that can be redeemed on gift cards. Monitoring is mostly accurate. Renewal price was great for someone who was a “Green” dri... See more
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4.1
Great
52K reviews
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User-friendly service.
User-friendly service.
The price increase (since last year) is disappointing, although the policy was the cheapest.
April 24, 2026
The premium has only increased by £3 pm…
The premium has only increased by £3 pm (although that is 10%)
It was easy to do on line.
April 24, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Renewing my policy…
Renewing was so easy for an oldie like me who struggles on a lot of sites
April 24, 2026
Reply from Quotemehappy.com
We really appreciate you taking the time to leave a 5‑star review! ⭐😄 Thanks for choosing us and supporting our business 🙏
Customer Service 👉 help.quotemehappy.com/contact-form
Claims support 👉 quotemehappy.com/claim-support
FAQs 👉 help.quotemehappy.com/
Quotemehappy Social Team
DO NOT GO NEAR THEM!
DO NOT GO NEAR THEM!! They may be a cheap option but cheap service is what you get. And if you cancel they charge you an insane amount of money. Their CS is an absolute joke, I was chatting to a “supervisor” but I’m sure it was a bot. Would have never signed up if I knew this, such a hassle.
April 24, 2026
Unprompted review
Reply from Quotemehappy.com
Thank you for taking the time to leave your feedback. We’re sorry to hear about your experience, as this isn’t the standard we aim to provide. We’d appreciate the opportunity to look into this further, please contact us using the details below 🤝
Customer Service 👉 help.quotemehappy.com/contact-form
Claims support 👉 quotemehappy.com/claim-support
FAQs 👉 help.quotemehappy.com/
Quotemehappy Social Team
Been with quote me happy insurance for…
Been with quote me happy insurance for the past 2 years using the black box insurance had no problem over the last 2 years apart from device battery dying resulting in me having to change the battery, the device has recently stopped recording trips when going out and as I have just renewed my insurance I informed them of the device being inoperable before the policy ended and they told me to just turn on the Bluetooth. Found it very rude the way they came across explaining to me how it works as if I have not being using it for 2 years they insisted the device could not be replaced and I will be monitored closely for the next 7 days to see improvement, despite having gold driver rating. Their system has various flaws as I don’t drive my car every day or sometimes not for a few week I would receive threatening emails that my insurance would be cancelled!!
April 23, 2026
Unprompted review
Reply from Quotemehappy.com
Hi Lewis, thanks for taking the time to feed this back to us, it's certainly not the experience we want for our customers.
We appreciate the importance of our app working as intended, and showing your scores correctly.
So we can ensure this is logged and investigated by the team, please get in touch using the link below 🤝
Customer Service 👉 help.quotemehappy.com/contact-form
Claims support 👉 quotemehappy.com/claim-support
FAQs 👉 help.quotemehappy.com/
Quotemehappy Social Team
Reply from Quotemehappy.com
We’re really glad you had a positive experience! ⭐😊 Thanks for sharing your feedback, it helps us keep doing what we do best 🙌
Customer Service 👉 help.quotemehappy.com/contact-form
Claims support 👉 quotemehappy.com/claim-support
FAQs 👉 help.quotemehappy.com/
Quotemehappy Social Team
The only company that lowers a d…
The only company that lowers a d rewards the customer, policy's give me exactly what I need easy and straightforward to deal with.
April 23, 2026
Reply from Quotemehappy.com
Thank you for the great review! ⭐ We’re happy to hear you enjoyed the experience and hope to work with you again soon 😊
Customer Service 👉 help.quotemehappy.com/contact-form
Claims support 👉 quotemehappy.com/claim-support
FAQs 👉 help.quotemehappy.com/
Quotemehappy Social Team
Where’s my money?
Renewed my home insurance policy in March as was provided with a monthly figure to be paid over 12 months as had done the previous year. On the renewal date they took the whole years payment in one go.(leaving me overdrawn) Had to talk to a bot for ages who could not understand my problem and later in the day I managed to have an online chat with a human who kept on telling me over and again that there was basically nothing they could do as there system would not allow them to change me back to monthly payments!!!My persistence paid off though once I made a formal complaint as all of a sudden they could move me back onto monthly payments however they decided to keep my payment that isnt due until Feb 2027!!!
When I queried this they said that my monthly payments were only over 11months so I was paying double in the first month. Despite me forwarding their original email which clearly stated that my payment would be over 12 months, over a month later I still have not had my Feb 27 payment refunded. And have had to make a 3rd complaint. They’re obviously trying to hang onto my money for as long as possible.- it’s not acceptable and I am not happy. Give me my money back please QMH.
April 19, 2026
Unprompted review
Reply from Quotemehappy.com
Hi Louise,
Thank you for sharing this detailed feedback ☺️
We recognise how distressing this must have been, particularly having the full annual premium taken in one payment when you were expecting monthly instalments, and the impact that had on your bank account.
We can also understand your frustration with the difficulty in getting this corrected, the conflicting information around 11 versus 12 monthly payments, and the ongoing delay in receiving the February 2027 payment back despite providing the original renewal email.
This is not the experience we would want for any of our customers, and we’d like the opportunity to have this looked into properly and followed up with the right team.
Please contact us privately via the Aviva Facebook page, including your full details and policy number, and quote the reference #155448. We can then review what’s happened, check the payment and complaint history, and ensure this is passed on to the appropriate team to investigate further.
Customer Service 👉 help.quotemehappy.com/contact-form Claims support 👉 quotemehappy.com/claim-support FAQs 👉 help.quotemehappy.com/ Quotemehappy Social Team
No phone line so everything has to be…
No phone line so everything has to be done over email. Very long and confusing
April 22, 2026
Reply from Quotemehappy.com
Hi Corey,
Thank you for your feedback. We understand that not having a phone line can be frustrating. Our service operates as an online-only policy, which allows us to manage enquiries efficiently and keep costs low for our customers.
In addition to email support, we also offer a live chat service where you can speak directly with one of our live chat agents in real time. If you need to speak to one of our agents, please click the Contact Us link and choose the live chat option.
We appreciate your comments and will use them to continue improving our service ☺️
Customer Service 👉 help.quotemehappy.com/contact-form Claims support 👉 quotemehappy.com/claim-support FAQs 👉 help.quotemehappy.com/ Quotemehappy Social Team
Very competitive car insurance renewal…
Very competitive car insurance renewal and just a few minutes to complete online.
April 20, 2026
Reply from Quotemehappy.com
Hi Anthony,
Thanks so much for this lovely review ☺️
Really pleased to hear your renewal was very competitive and only took a few minutes to complete online — quick and simple just how it should be ☺️
Customer Service 👉 help.quotemehappy.com/contact-form Claims support 👉 quotemehappy.com/claim-support FAQs 👉 help.quotemehappy.com/ Quotemehappy Social Team
It is one of the worst insurance…
It is one of the worst insurance company since last 38 years I am insuring my car. It gave me very hard time along with a lot of financial lost. So please avoid it.
April 3, 2026
Unprompted review
Reply from Quotemehappy.com
Hi Abdul, thanks for taking the time to feed this back to us. We're disappointed to hear about your experience, but we'd absolutely love to help where we can 🤝
So we can investigate this further, please get in touch directly, using the link below 🙂
Customer Service 👉 help.quotemehappy.com/contact-form
Claims support 👉 quotemehappy.com/claim-support
FAQs 👉 help.quotemehappy.com/
Quotemehappy Social Team
Black box is awful
Black box is awful, keep getting lower scores when the GPS drifts on almost every trip saying I've gone places I just haven't. Had to contact so many times for this issue. I'm also not the only person that drives my car and I have been sent multiple threatening emails saying my policy would be cancelled even though I have spoken to the company and they've said it's completely acceptable! It makes me not want to drive my car 0/10 company, 0/10 customer service. Also can't drive for more than an hour....if your stuck in traffic, good luck!
April 22, 2026
Unprompted review
Reply from Quotemehappy.com
Hi Maddison, thanks for reaching out and letting us know about this. We can see this has been far from easy for you.
So we can ensure this is investigated properly, please get in touch with our team via - https://help.quotemehappy.com/contact-form
We'll do all we can to help 🤝
Quotemehappy Social Team
The poorest / worst service i have ever…
The poorest / worst service i have ever EVER received , customer service workers are not bothered and end the call on you, wait times are beyond a joke and the app doesn’t even work and then you get penalised for not logging in, if i could give 0 i would
April 22, 2026
Unprompted review
Reply from Quotemehappy.com
Hi Pablo,
Thank you for sharing your experience. We’re really sorry to hear how disappointing this has been for you.
What you’ve described isn’t the experience we stand for. Reliable access, respectful conversations, and clear support all matter to us, and it’s not reassuring to hear that this hasn’t been how things felt for you. We know how frustrating it is when systems don’t work as they should and when it feels hard to get the help you need.
Your feedback has been taken seriously. We’re continually working to improve call handling, reduce waiting times, and make our app more reliable, and comments like yours help us focus where it matters most.
We’re sorry this has left you feeling let down, and we appreciate you taking the time to be open about it. If you would be happy too, please reach out via the below links to tell us more. We'd like to fully investigate the details here.
Customer Service 👉 help.quotemehappy.com/contact-form Claims support 👉 quotemehappy.com/claim-support FAQs 👉 help.quotemehappy.com/ ~ QuoteMeHappy Social Team
Home and contents insurance
Easy to use website and find best deal for what I required
April 20, 2026
The site is easy to navigate
The site is easy to navigate. There are so many options available. For example, you can change the voluntary excess amounts, and switch it back if it's too expensive. You can change the possessions value, and see the new cost immediately. Very impressed with the flexibility. Also impressed with the quoted price.
April 19, 2026
Unprompted review
Reply from Quotemehappy.com
Hi Martyn,
Thanks so much for the fantastic review. 🙌
We’re really pleased to hear you found our home insurance website easy to navigate and liked the flexibility to adjust things like voluntary excess and possessions cover and see the price update instantly. That level of control is exactly what we aim to offer.
It’s also great to hear the quote came in lower than your renewal elsewhere. Thanks again for taking the time to share your experience – we’re glad you’re so pleased with the policy. 💚
Customer Service 👉 help.quotemehappy.com/contact-form Claims support 👉 quotemehappy.com/claim-support FAQs 👉 help.quotemehappy.com/ ~ QuoteMeHappy Social Team
Good service.
April 21, 2026
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