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Rated 1 out of 5 stars

Terrible experience I received a transfer of 69€ and it has been processing for 4 days, not credited nor rejected and sent back to the sender, just ghosting, I have contacted the support via email a... See more

Rated 1 out of 5 stars

I made a bank transfer rfom UK to Quppy. My mistake - I sent $, but they accept only € I'm trying to know anything about how to return money back, but support answer 1 time in 2 days. Only by email... See more

Rated 5 out of 5 stars

The app works fine for managing my assets. Linking a card for crypto purchases is a nice touch, but it doesn’t always work on the first try. The app does what it needs to do, though there are occasion... See more

Rated 5 out of 5 stars

The Quppy platform allows me to manage both my crypto and fiat funds in one place, and that’s a big plus. Virtual IBAN works well for euro transfers, and the process is fast. However, the debit card l... See more

Company details

  1. Cryptocurrency Service

Written by the company

Quppy is a licensed payment solution within one App for managing your crypto and fiat assets.


Contact info

You should know

3.0

Average

TrustScore 3 out of 5

265 reviews

5-star
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1-star

Replied to 76% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

Untrustworthy

I transferred about 19.15 BCH from Quppy to my Kraken wallet but never received it. It’s been a week, and there are only automatic replies to emails and no customer service at all.

Update:
I have sent the email you suggested. In fact, except for the Transactio ID, other information has already been submitted through your customer support system.
I cannot query the Transaction ID from Quppy because clicking on the BCH transaction record will report an error.
Hope the issue will be resolved soon, thank you for your reply.

Update:
It has been more than a month since the problem occurred and there is still no progress in the investigation.

January 15, 2024
Unprompted review
Quppy logo

Reply from Quppy

Dear Wei Di,

Thank you for reaching out to us regarding your transfer issue. We understand how concerning it can be to experience delays in transactions, especially when it involves a significant amount like 19.15 BCH. We apologize for any inconvenience this has caused and for the frustration brought about by our automated email responses.

Your situation certainly warrants immediate attention. To expedite the process and ensure that your case is handled with the highest priority, we kindly request that you send a detailed email to info@quppy.com. Please include the transaction ID, the date and time of the transfer, and any other relevant details. This information will enable our dedicated support team to thoroughly investigate the matter and provide you with a specific update as soon as possible.

We are committed to resolving your issue promptly and efficiently. Our team is focused on ensuring that your transfer to your Kraken wallet is completed successfully, and we will do everything in our power to facilitate this.

Thank you for your patience and understanding. We are dedicated to rectifying this situation to your satisfaction.

Sincerely yours,
Quppy Team

Rated 1 out of 5 stars

I receive money today

I receive money today, when i try to use my account i read about a restriction, the support not answer. The support tell on the quppy page is avalaible 24 hours, since now i not receive any reply. I want close my account and i want my money
Very bad wallet

January 4, 2024
Unprompted review
Quppy logo

Reply from Quppy

Dear Paolo Mancini,

Thank you for reaching out to us. We're sorry to hear that you're experiencing difficulties with your account and that our support response has not been as prompt as expected. We understand how important it is to have timely access to your funds and to receive quick assistance when needed.

Please be assured that we are committed to resolving your concerns. For us to assist you more effectively and understand the specifics of your issue, we kindly ask you to contact our support team directly at info@quppy.com. They are available 24/7 and are equipped to handle account-specific queries, including restrictions and requests for account closure.

When contacting support, please provide any relevant details regarding your account and the issues you are facing. This information will enable our team to thoroughly review your case and offer a swift and appropriate resolution.

We apologize for any inconvenience this may have caused and appreciate your understanding and cooperation in this matter.

Rated 5 out of 5 stars

Quppy is awesome for crypto beginners

Quppy is awesome for crypto beginners. I suggest my friends to use it if they want to try crypto, but are not usrer where to start. Unlike most other crypto apps, quppy doesn’t try to overwhelm you with features and novelty. So it works wonderfully for newbies..

September 30, 2023
Unprompted review
Rated 5 out of 5 stars

I don’t like to switch between multiple…

I don’t like to switch between multiple apps - if I can do all I need in one app, I always prefer this option. So quppy is great for me. And I can’t think of any specialized app that will actually outperform quppy in its “specialty”

November 17, 2023
Unprompted review
Rated 5 out of 5 stars

Quppy gave me a very easy way to…

Quppy gave me a very easy way to exchange fiat for crypto and back without bothering with exchanges, trading anbd so on. Convenience, reliability and ease of use are advantages that are really hard to beat in the crypto world.

October 21, 2023
Unprompted review
Rated 5 out of 5 stars

For me easy access to fiat features…

For me easy access to fiat features like SEPA transfers and IBAN accounts is the most unique and best aspect of Quppy. Basically, thanks to Quppy I have almost a full-fledged bank right in my favourite crypto app.

October 13, 2023
Unprompted review
Rated 1 out of 5 stars

Stay away from Quppy

My friend sends 211 GBP to me about 1 week ago.
Money arrived to my account but it locked since 1 week by quppy.
when I ask why is it lock, they say under additional verifaction this transfer. And don't give any information to me.
No longer, I despaired from my money. Therefore stay away from Quppy.

UPDATE: I shared this my experience here and they released my money a fews hours later. I think still that not safe an app.

November 28, 2023
Unprompted review
Quppy logo

Reply from Quppy

Dear Ömer Duman,
We are sorry to hear about the inconvenience you have experienced with your using our platform.
We are constantly working to improve the platform and the speed of processing applications. We hope that after solving your case you will change your mind.
Sincerely yours,
Quppy Team

Rated 5 out of 5 stars

Quppy was among the very first crypto…

Quppy was among the very first crypto apps I installed and helped me to learn the ropes of the crypto world. It supports all the major cryptocurrencies, but there are shitcoins, and it offers a capability to quickly exchange crypto for fiat and vice versa. And even after I gained some experience, I still mainly use Quppy.

November 2, 2023
Unprompted review
Rated 5 out of 5 stars

Quppy is very easy to use and has a lot…

Quppy is very easy to use and has a lot of features for working with fiat, including even SEPA transfers. So it is a great app for quick switching between fiat and crypto. I have a great experience with quppy without any unpleasant surprises, bugs or any other problems..

October 7, 2023
Unprompted review
Rated 5 out of 5 stars

For me crypto is a tool to make money

For me crypto is a tool to make money. So a wallet that supports both fiat and crypto currencies and allows easy moving from one to another is a must for me. Quppy is just such a solution - I have access to all major cryptos and fiat currency and don’t have to worry about bugs.

November 12, 2023
Unprompted review
Rated 5 out of 5 stars

I hardly use most of Quppy’s features

I hardly use most of Quppy’s features. I mainly use it as a cryptocurrency wallet. For me, the most important thing about quppy is that it is fast and absolutely reliable. I don’t care about bells and whistles that are added on top of that.

September 1, 2023
Unprompted review
Rated 5 out of 5 stars

Last year I spent more time abroad than…

Last year I spent more time abroad than at home. It has always been a struggle during prolong business trips to exchange currencies while moving from country to country. Quppy solved this issue for me, due to the ability to have a variety of fiat and crypto currencies at hand at the same time.

September 17, 2023
Unprompted review
Rated 1 out of 5 stars

Do not believe all this reviews..

Do not believe all this reviews..
I opened this account yesterday and I deposited 29.21 pounds from my own account and I came in but was not credited for over 3hrs and I started chatting the support which is nonsense because no body is there to help even talk to you however you will need to go through email and it talk Gods help for them to tell me that they are reviewing my payment. So I received a payment of 243.6 pounds and it’s still processing for over 14hrs no one has answered me so why are you people praising their customer care or their services. This is just a place where they use your money to trade and if anything goes wrong your money is gone so be warned.

November 22, 2023
Unprompted review
Quppy logo

Reply from Quppy

Dear Manu Ezekiel,

We deeply regret to hear that your experience with our company has not been satisfactory. Please be assured that we take customer feedback very seriously and are committed to resolving any issues as swiftly as possible.

We understand your frustration regarding the delay in account funding and the prolonged wait for a response from our support team. This does not meet the high standards of service we aim to provide.

We would like to investigate your case further to understand what occurred and how we can rectify this. Please send a detailed description of your situation to info@quppy.com, including your account number and any other relevant details. This will allow our support team to conduct a thorough investigation and take the necessary steps to address your concern.

We apologize for the inconvenience and thank you for your patience and understanding. We are committed to ensuring that your future interactions with our company are positive.

Sincerely yours,
Quppy Team

Rated 5 out of 5 stars

I don’t really care much about crypto…

I don’t really care much about crypto trading - I’m interested in other aspects of the crypto industry. So quppy turned out to be a perfect tool for me. I don’t want to bother with exchanges, so a convenient way to exchange a variety of assets is sometimes really handy.

August 12, 2023
Unprompted review
Rated 5 out of 5 stars

To be fair I don’t have a lot to say…

To be fair I don’t have a lot to say about Quppy, even though I use it every day. It just works. It has a lot of functionality and all features are easy to use and you always know what you get. Basically, if you don’t care about bells and whistles - quppy is for you.

August 10, 2023
Unprompted review
Rated 5 out of 5 stars

I have to travel around the world quite…

I have to travel around the world quite a bit due to my job. Previously, exchanging currency was a big headache. Even crypto didn’t solved the issue perfectly - countries around the world have very different levels of crypto infrastructure. Quppy. however, finally did it - I can always have the required currency at hand.

August 18, 2023
Unprompted review
Rated 5 out of 5 stars

I got attached to things too much

I got attached to things too much, so I don’t want to change my old phone. Thus, Quppy’s great performance is a huge boon for me. Not to mention that it packs the functionality of multiple applications in one neat package. And, to be honest, I don’t think that I’ll switch even after I change my phone.

August 2, 2023
Unprompted review
Rated 5 out of 5 stars

Quppy has become my go-to crypto app in…

Quppy has become my go-to crypto app in the last six months. It has all assets I use, it is easy to use and works reliably, so why bother with something else? Moreover, a lot of my friends also use it, so it is very easy for us to help each other if something unexpected happens.

July 7, 2023
Unprompted review

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