R9 Windows Reviews 3

Faulty Residence 9 windows, Reply From Residence Collection on trustpilot,
'Residence Collection's reason for reporting
Product purchased in 2017 and consumer would not accept our advice of how to rectify. The windows are fully tested and approved in accordance with British standards"

BRITISH STANDARDS KITEMARK . BS6375-1/2
This standard requires that the tested window WILL PASS BUILDING REGULATIONS, my Residence 9 window WILL NOT , but are still a KITEMARKED PRODUCT.
Below Residence 9 reply
I can confirm that we hold a Kitemark license for our Residence Products, we have tested and passed both PAS24 and BS6375-1/2. All our fabricators have access to our test reports which they are able to provide the details to their installers.
My installation of of 21 windows and two double door sets and side lights, were ordered in june 2018 the fourth set of both double doors were not fitted till october when made, the job cannot be signed off as it will not meet building control, FAKE safety calculations have been issued by Residence 9 / U70 to over come this. What is required ALL windows need replacing and made to the agreed advertised standard, the same standard that was tested to get to the KITEMARK standard. Residence Collection REFUSE to enforce THEIR STANDARDS, This is the standard we all paid such a HIGH PRICE TO PURCHASE. I believe this review is current until my job is complete.
British Standards Institute have yet to take action, on the possible MISUSE of the KITEMARK STANDARD

Great in theory, poor product in reality
It does not do what it says on the tin. It very clearly looks like plastic on the inside and the detailed chamfering just doesn’t sit flush and there’s loads of awkward joins. The white frame doesn’t sit flush in the joins and we had to get the manufacturers out to replace and fix £40,000 worth of windows bar 3.
Even after replacement and fixings they still just look plastic with lots of gaps for grime to get in to. I’m so utterly disappointed with these windows and the cost!!
The manufacturers have made them look as good as they’re going to get and they have improved them but still, the windows are my one huge regret of this particular refurb project. It’s not the manufacturers fault that the actual product is great in theory but the reality is far from what they are selling.
If you’re going for sash windows... beware. The top and bottom pieces of plastic which create your horizontal lines we’re so far out that some windows had to be replaced all together.
I wish I had gone for VEKA windows which have less detail on the inside but when mechanically jointed, fit together flush and they do look just like wood from the inside and outside. You can get them in the paiswick grey AND they are significantly cheaper AND are conservation friendly!! I had them on another project but this one was a bigger budget.
I thought R9 were the best on the market. They claim to be but the real product is poor and isn’t value for money.
It’s worth noting that I contacted R9 via email over a month ago and have received zero response.