While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details


Contact info

3.2

Average

TrustScore 3 out of 5

3 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

What a horrible second visit

What a horrible second visit. Staff rude and pushy. Prices rediculous. This will be the last time we visit, it's all about making as much money as possible. Nearly £8 for two cups of tea, really. Same stalls, in fact less than normal, I do not recommend

August 24, 2025
Unprompted review
Rated 5 out of 5 stars

Three Night Christmas Stay

The quality and attention to the customers comfort and needs was superb. From the quality of food, which was given in abundance, to the non stop service of Andrew, George, and the team, it was all perfect, right down to our own well lit Xmas tree in the bedroom. Just can’t thank them enough. Seats for a Pantomime plus transport were also included on Boxing Day. Well done we had a great Xmas break.

December 24, 2024
Unprompted review
Rated 5 out of 5 stars

A great meal after having a beautiful…

A great meal at High Force Hotel after having a beautiful walk to Low Force and High Force waterfalls in the winter morning sunshine. A deliciously perfect cider accompanied home-bred venison and beef, and Theakston’s was appreciated with local finely-ground pork & leek sausages with deliciously nutty buttered green beans, and mash. Sumptuous custard and ice-cream were brilliant together for the ginger cake, (but we would prefer a much stronger spicier ginger flavour, please). The spiced plum crumble with custard was perfect. The staff were all delightful and made us feel really welcome in the cosy surroundings, it was a very enjoyable trip, thank you.

November 25, 2023
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look