I'm very satisfied with RackBuddy. There was a shipment issue with one of the packages, but the customer service solved it quickly and proactively – and the product itself is exactly what I expected i... See more
Company replied
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Been using a couple of different clothing racks from RackBuddy through the years and have always been satisfied with the purchases. My latest buy was a pre-loved silver Cassidy that looks awesome in m... See more
Company replied
Good quality. Great costumer service from Monika who was so helpful throughout, from helping in design through delivery and all they to explaining some questions about assembly. The actual constructi... See more
We ordered a coat hanger with our own measurements and Monika were very helpful and it was a very reasonable price even though it was specially made for us. When the shipment arrived there were parts... See more
Company replied
4.4
Excellent
69 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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RackBuddy is always a good buy.
Been using a couple of different clothing racks from RackBuddy through the years and have always been satisfied with the purchases. My latest buy was a pre-loved silver Cassidy that looks awesome in my bedroom. My guests always compliment the clothing racks and are always jealous of them! 😎
August 1, 2023
Unprompted review
Reply from RackBuddy
Hi Linus,
We are so glad to hear that you are a satisfied customer. Thank you so much for taking the time to leave such a nice review!
Have a lovely day!
/RackBuddy team
Good customer service and product.
June 19, 2023
Unprompted review
Reply from RackBuddy
Hi Johanna,
Thank you for taking the time to leave a review. We are happy to hear that you were happy with your purchase!
Have a lovely day!
/RackBuddy team
Good service
fast delivery, good information and service! sturdy clothes rail and an extra small gift (gloves), nice!
June 1, 2023
Unprompted review
Reply from RackBuddy
Hi Laila,
Thank you so much for taking the time to leave such a nice review. We're happy to hear that you appreciated us sending gloves to make the assembling easier, and that you are happy with the purchase overall :)
Have a lovely day!
/RackBuddy team
The product is robust and beautiful in…
The product is robust and beautiful in its simple form. Ordering was easy and the order confirmation and dispatch was very fast. Lovin’ it!
April 16, 2023
Unprompted review
Reply from RackBuddy
Thank you for taking your time to write such a lovely review!
We are so happy to hear that you are satisfied with your purchase from us :)
/The RackBuddy-team
Love how fast you shipped even though I…
Love how fast you shipped even though I was expecting delay. But same happen to me as my friend who ordered from you, I received only half the package to my home and other half to a pick up point EVEN if I choosed home delivery.. if it was a small package it wouldn’t be an issue but now we’re talking heavy closet.
March 27, 2023
Unprompted review
Reply from RackBuddy
Hi Daniella,
We're glad to hear that you appreciate how fast we handled your order.
From what you describe we understand how the way the order was then delivered didn't match your expectations. However, that is unfortunately something we are unable to control from our end. Regardless, we apologize for the inconveniences this might have caused.
Hope you understand and are happy with your new RackBuddy!
/The RackBuddy team
Extremely good customer service
Had a specific request deviating from one of their available standard designs. They swiftly arranged an bespoke order without any extra charge.
March 1, 2023
Unprompted review
Reply from RackBuddy
Hi Johannes,
We're happy to hear that you were satisfied with the help you got from our customer service.
Thank you so much for taking the time to leave such a nice review!
/The RackBuddy team
Reply from RackBuddy
Thank you for taking the time to leave a review. I hope that the score improves once you have assembled your solution.
If not, your always more than welcome to contact us and we will be ready to help you!
/RackBuddy
Very satisfied
We ordered a coat hanger with our own measurements and Monika were very helpful and it was a very reasonable price even though it was specially made for us. When the shipment arrived there were parts missing but they solved it very quick and we love our new coat hanger. Great products and support. Will probably buy more in the future.
January 11, 2023
Unprompted review
Reply from RackBuddy
Hi Christian
Thank you for the 5-stars! We are glad that you like your new RackBuddies and had a good experience with us!
Looking forward to "see" you again.
Have a pleasant day
Best, Monika//RackBuddy
Got great help from Monika 10/10…
Got great help from Monika 10/10 professional service.
December 14, 2022
Unprompted review
Reply from RackBuddy
Hi Emelie
Thank you - really appriciated!
Let me know if I can help you again.
Best,
Monika //RackBuddy
Pretty hard to assemble
Pretty hard to assemble. Need a lot of hand strength. But really stylish when finished, so happy with my purchase!
December 13, 2022
Unprompted review
Reply from RackBuddy
Hi Åsa
Thank for the 4-stars :-)
Great that you managed to assamble it. Remember you can always call us for tips and tricks.
Wish you a great day!
Best
Monika, RackBuddy
Exelent support and things and easy to asembel
I bought things and the text frome the delivery company did not reach me! I called support and they answered and gave me help! When the things arived one thing was wrong and i called them back and they yet again helped me and sent the correkt part and it was delivererd super quickly! And the shellf and hangers are so nice and mutch better in real and the billy chlothing rack was so easy to put togheter and im so happy with my new things and my bedrom looks amazing now! I can really recomend all there produkts and exelent service
November 25, 2022
Unprompted review
Reply from RackBuddy
Hej Carina,
Thank you for your feedback and the 5 stars!
We are really glad to hear that even when problems occured, we could quickly find a solution together with you and get everything to you.
We wish you lots of fun with your Billy rack in your home and a cheerful holiday season!
Best regards from Copenhagen,
Patricia
RackBuddy
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