RackNerd Reviews 

384
•
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Nice VPS pricing, various available location, high up-time, 0 problems. They recently updated the VPS Control Panel with a new version that gives more information and it's easier to use. I rec... See more

Rated 5 out of 5 stars

I've been running RackNerd VPSs for a while now and they've consistently done exactly what I need them to do. The value is pretty ridiculous, and the lower price hasn't meant giving anything up... See more

Rated 1 out of 5 stars

DMCA report = Service Disconnected Only if you ask what happened to your server, they will say: you have been found guilty, your services disconnected ... "now... probe your innocence". Avoid if... See more

Company replied

Rated 5 out of 5 stars

I have tried several other VPS vendors, and RackNerd is just awesome. I don't want to throw anyone under the bus here, so I won't name names... what I do want to make clear is that RackNerd has be... See more

Company details

  1. Web Hosting Company

Written by the company

RackNerd LLC introduces infrastructure stability and provides Dedicated Servers, Private Cloud solutions, DRaaS (Disaster-Recovery-as-a-Service), flexible Colocation, Virtual Private Servers and advanced DDoS Mitigation services — maintained by a team with decades of experience in managed services, datacenter operations, and Infrastructure-as-a-Service. With an intrinsic focus on client success and growth, RackNerd has grown steadily while continuing to provide high-quality hosting services at competitive rates. For more information please visit RackNerd at: https://www.racknerd.com/


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

384 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(384)

35 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The panel is user friendly and IP is…

The panel is user friendly and IP is clean with regards to the censorship we are facing in Iran (Persia).
please consider a possibility for IP change if Iranian users get blocked by vast filtering in here.
the support was awesome and friendly and the server faced no downtime until now, but notice i am using for personal usage and im trying to keep the usage low so the censorship program wouldnt notice this IP.

March 30, 2024
Unprompted review
Rated 5 out of 5 stars

RackNerd VPS review

I am using a VPS server, and I am fully satisfied with it. I can compare RackNerd with other 6 providers which VPS servers I currently use and RackNerd is the best for me. Furthermore, I mark the highest score for the next items:
- price/quality ratio
- uptime
- support
- usable web-interface
- easy config

March 30, 2024
Unprompted review
Rated 5 out of 5 stars

Reliable and affordable VPS services.

Service has been reliable and affordable.
Support was knowledgeable and responsive when I needed them.
They have regular status updates that keep users informed in a timely manner of issues.

March 30, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely thrilled with my experience…

Absolutely thrilled with my experience at RackNerd! Their servers are top-notch, offering unbeatable performance that genuinely stands out. Beyond just the tech, their pricing is the best on the market, providing incredible value that's hard to find elsewhere. But where they truly shine is in their customer support—responsive, helpful, and always ready to go the extra mile. RackNerd is the real deal for anyone looking for reliability and excellence in web hosting.

January 1, 2024
Unprompted review
Rated 5 out of 5 stars

It works as if it were a perpetual motion machine without a fault

I was looking for reseller hosting with a data center in the EU at an affordable price and adequate server resources. The lack of initial .hu domain nameserver verification was solved by Cloudflare and cPanel Migration took place quickly.
My websites at RackNerd are working perfectly! I have good experiences, I recommend them!

March 21, 2024
Unprompted review
Rated 5 out of 5 stars

The best server in my 20 years of business! STOP LOOKING FOR BETTER!

I've had so many problems with previous Hosting providers... At some stage I wanted to give up because these problems reflected to my clients (and some of them are with us for almost 2 decades).
Then I came across an advertisement about RackNerd (forgot where). If I new where was this I would buy them a gift :-). Since I joined there was no problem that they (Rack Nerd) could't help in metter of minutes. The server runs like a charm, polite and friendly support. Honestly if you are looking for a reliable Server and other services DO NOT GO ANYWHERE ELSE! I can't thank them enough. Thanks guys!!!

March 21, 2023
Unprompted review
Rated 5 out of 5 stars

Competitive prices for VPS and…

Competitive prices for VPS and complementary services. Also, they have a great support team ready to help. Recommended to anyone looking for a price value balance on hosting services and/or VPS

March 19, 2024
Unprompted review
Rated 5 out of 5 stars

Great Overall Experience

I've been using a vps from them for all my sites for over 2 years, not a single problem. I have another vps that I use for various things and any problems were taken care immediately. Add their prices on top of that and you can't go wrong.

March 16, 2024
Unprompted review
Rated 4 out of 5 stars

Technical support is good

Technical support is good. (24h )

March 16, 2024
Unprompted review
RackNerd logo

Reply from RackNerd

Hello Wym,

Thank You for your sharing your review of RackNerd, and I'm happy to hear that you had a positive experience with our technical support team.

We pride ourselves on offering true 24x7 availability - also, our average support ticket response time is just under 10 minutes. If there is ever anything we can do for you, please feel free to reach out. We'll be here to help.

Rated 1 out of 5 stars

This guys sometimes don't want to do…

This guys sometimes don't want to do their work at all. I spent few hours to prove it. Then they couldn't fix it for half a day. They just didn't know what to do and was forwarding all to issues of my developers.

Finally, they resolved but i lost a lot of time and money. Don't recommend.

March 15, 2024
Unprompted review
RackNerd logo

Reply from RackNerd

Hello,

We searched for both your first and last name (in both directions/variations) and was unable to locate your client account in our system. Additionally, our efforts to reach you via the TrustPilot platform over the past week was not successful (no response/info provided from you).

Nonetheless this does not sound like the norm, or the standard of service we provide here at RackNerd. We provide true 24x7 support, with an average support ticket response time of 10 minutes. Sometimes the more complex/advanced tickets may take a bit longer, but generally our team does work quite fast/efficiently (as much as humanly possible at least).

Please email us at bizdev[@]racknerd[.]com to discuss this matter further. We look forward to hearing back from you.

Rated 5 out of 5 stars

Racknerd Support is Excellent!

Racknerd support is excellent and any issues are worked out so quickly. Very easy to navigate in the back office and set up websites with standard C Panel. Highly recommend Racknerd !

March 15, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look