RackNerd Reviews 

384
•
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Nice VPS pricing, various available location, high up-time, 0 problems. They recently updated the VPS Control Panel with a new version that gives more information and it's easier to use. I rec... See more

Rated 5 out of 5 stars

I've been running RackNerd VPSs for a while now and they've consistently done exactly what I need them to do. The value is pretty ridiculous, and the lower price hasn't meant giving anything up... See more

Rated 1 out of 5 stars

DMCA report = Service Disconnected Only if you ask what happened to your server, they will say: you have been found guilty, your services disconnected ... "now... probe your innocence". Avoid if... See more

Company replied

Rated 5 out of 5 stars

I have tried several other VPS vendors, and RackNerd is just awesome. I don't want to throw anyone under the bus here, so I won't name names... what I do want to make clear is that RackNerd has be... See more

Company details

  1. Web Hosting Company

Written by the company

RackNerd LLC introduces infrastructure stability and provides Dedicated Servers, Private Cloud solutions, DRaaS (Disaster-Recovery-as-a-Service), flexible Colocation, Virtual Private Servers and advanced DDoS Mitigation services — maintained by a team with decades of experience in managed services, datacenter operations, and Infrastructure-as-a-Service. With an intrinsic focus on client success and growth, RackNerd has grown steadily while continuing to provide high-quality hosting services at competitive rates. For more information please visit RackNerd at: https://www.racknerd.com/


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

384 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.3

All reviews

(384)

35 reviews in the last 12 months

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Rated 5 out of 5 stars

Superb Experience, Value for money.

Since the day I used Racknerd, it had been excellent. Whenever I had an issue, I was able to resolve it through the ticketing system, within two three interactions. I was skeptical first about the system because I was used to chat interactions previously. But, now I believe the ticketing system is much better, all because their response times are absolutely great.
I'm also happy that they offered shared hosting packages because I migrated as soon as I got the chance.
last but not least, value for money is exceptional, I'm really satisfied and will not hesitate to recommend Racknerd to anyone.

August 12, 2023
Unprompted review
Rated 5 out of 5 stars

Great experience with RackNerd

Racknerd offers VPS's to suit all needs at rates which are the best I have seen in the market (as low as 1/6th of the equivalent).

Getting the service was easy and I received my sever details within minutes.

There is good information on site. Chat, e-mail and support response is quick and efficient.

The server works well and meets all my expecations at the level purchased. I used mine for a personal VPN and have no problems running videos up to 4K. Download speeds are the same as dedicated VPN plans 6+ times the price (and I know there are no logs). There is also an individual IPv4 which avoids the possibility of a black listing I have experienced on a VPN's due to sharing the VPN.

For me, I tested at one grade for 2 weeks and purchased a second higher grade server 2 weeks later. (And after buying 2 servers, one of which will become a personal, advert free, search engine, I have still saved a significant amount on the alternatives I was reviewing.)

At this point, I don't see a reason I will not be renewing indefinitely.

Based on my experience, I recommend RackNerd.

July 7, 2023
Unprompted review
Rated 5 out of 5 stars

The Best & Affordable VPS Service Provider

You can't judge a book by its cover.
The brain behind RacKNerd team & how things were put together is exceptional.
They think out of the box.
So many out there but this is the best VPS service provider with affordable price & they don't cut edges. There's no shortcut with this company.
They gave you the tools, hardware & software, you put it together yourself.
Overall to make their service work for you?...
You have to think like the team.
Thank You RackNerd Team.

July 1, 2023
Unprompted review
Rated 3 out of 5 stars

Good price, but unstable for production

I've been a customer for about three months and I've been affected by the same problems Zack Heisenberg described in his review. I'm renting a 2GB VPS from Racknerd with KVM virtualization at a good price.

So far the VPS has spontaneously rebooted every ~20 days, and after each of these spurious reboots all NodeJS processes that normally are auto-started during boot were found not running, and therefore the VPS had to be manually rebooted once more to properly restore its working status. The same software and config files had been running on a different VPS provider for around a decade without such problems. This could be caused by an OOM condition triggered by the KVM "steal" feature, causing a shortage of memory persistent across reboots.

August 10, 2023
Unprompted review
RackNerd logo

Reply from RackNerd

Hello Davide,

It appears this is a repost of a review you shared back in November 2022? Since then, we have not been made aware of any further issues, and to our knowledge, you have not maintained any active service with us since. We welcome open communication if there is still anything outstanding to discuss, just e-mail us at bizdev[@]racknerd[dot]com and we'd be happy to help.

For clarity, we've included our previous response from November 2022 below. To recap, our analysis indicated the issue stemmed from your specific configuration. Despite offering an unmanaged service, our team had provided suggestions to assist you at that time.

—
Original Response Below:

Hi @davide -- appreciate you following up. I was able to pull up your account, and in the one and only support ticket I am able to see under your account (let me know if I'm mistaken, or if you may have created a ticket from a different email, etc), it looks like our team had reached out to you as a follow up (but we did not hear back from you after our response on July 7), suggesting that you may have OOM'd as a result of the applications running within your VPS. You mentioned here you purchased an expansion/upgrade pack, but I am not seeing any upgrades or addons purchased, your VPS is still intact with the original included amount of RAM with the package nor do I see any communication within your account related to purchasing an upgrade. In your ticket, you mentioned some concerns about your VM utilizing swap space, and I do see that our team followed up and made some suggestions for you with regards to optimizing your vm.swappiness level from within your VM's operating system level. By default most Linux distributions have the vm.swappiness level at 60, and also keep in mind https://www.linuxatemyram.com/ - so it is normal for some swap usage to be utilized unless you specifically notate otherwise in the vm.swappiness level within your OS.

Furthermore, I just personally checked the node your VPS resides on (DAL107KVM) and do not see any current issues nor any resource contention (this node actually looks to be pretty quiet in terms of resource utilization). Even still we'd like to work with you on a resolution path here, if you don't mind, ultimately we're only happy if our customers are happy, so let's work together on identifying an amicable solution.

Rated 5 out of 5 stars

I have recently migrated my hosting…

I have recently migrated my hosting services to RackNerd, and I am currently testing a KVM VPS as well. My website is a simple personal site used for testing and experimentation, and it does not involve high traffic, large databases, or any complex setups like Docker or Kubernetes.

Since the migration, I have been actively monitoring my website's uptime and I am pleased to report that there hasn't been a single minute of downtime so far. RackNerd's support team has impressed me with their expertise and responsiveness, promptly addressing any issues or queries I've encountered.

While the overall support experience has been great, I encountered a slight disappointment when a support person requested my private IP to unblock me from the firewall. As someone technically inclined, I expected them to seek my public IP instead, as a private IP of mine should not have any relevance in this context. I believe having a support team with a deep understanding of networking nuances would enhance the overall customer experience.

I appreciate that RackNerd caters to tech-savvy users like myself, providing unmanaged server solutions specifically tailored for enthusiasts. Their slogan, "for nerds by nerds," resonates with me, evoking a sense of community and shared passion for technology.

In conclusion, my experience with RackNerd has been positive overall, and I highly recommend their services to fellow tech enthusiasts seeking a reliable and expert-driven hosting solution.(The ONLY Catch is, Are you "nerd enough" to handle a unmanaged server.)
Please note that this review is entirely voluntary and not influenced by any compensation from RackNerd.

August 1, 2023
Unprompted review
Rated 5 out of 5 stars

Great experience with RackNerd!

I've been using RackNerd for about a year now, running two different KVM servers. My experience with the company and their team has been exceptional. 100% server uptime and great customer service in 3 instances where I reached for a question or an upgrade! My go-to provider.

July 21, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Uptime

The uptime of my server has been great. I can't recall a single time where my website went down. These guys are rock solid and know what they’re doing. 10/10!

June 1, 2023
Unprompted review
Rated 5 out of 5 stars

Much faster hosting

I recently started using RackNerd for my shared hosting needs and I must say, I'm thoroughly impressed with their customer service. I would like to make a special mention to Kris for helping me with migrating over from my previous host and making sure everything was compatible. It went smoother than I had thought it would be so that was a pleasant surprise :)

My website feels a lot faster now on their servers too and he also helped me with activating Litespeed cache on my Wordpress site. That is a good plus that is included with their service.

May 25, 2023
Unprompted review
Rated 5 out of 5 stars

Over the top experience with RackNerd!

My business is ever evolving and we’re constantly adapting to the needs of our clients. I’ll begin by saying, I’ve been on the hunt for a reliable, trustworthy partner that could help support our business model for quite some time. About 6 months ago we found Racknerd, and have never looked back!

Racknerd is phenomenal. I’ll begin with their unprecedented level of custom curated flexibility. I needed particular servers to have specific bandwidth allocated to allow for massive amounts of data transfer on main channels, with much more limited access on others. Racknerd was able to help me build the EXACT server specifications required and I’ve had little to zero downtime! Their support team worked with me to personally ensure my business was running as smoothly as possible!

Another part of the process was transferring hosts from the previous company I was working with. I won’t mention names but let me say, Racknerd is on a completely different level! The transition was seamless and I was up and running extremely quickly. I needed to make sure that my VPS network was completely stable, and Racknerd has not only helped facilitate this, my server speed and website loading times are the best I’ve ever seen,

All in all, I’ve been thrilled with my experience thus far, and would recommend Racknerd for any and all of their services. It’s been a complete pleasure to deal with professionals that value their clients, and truly stand behind their product. Thank you Racknerd!!

January 9, 2023
Unprompted review
Rated 5 out of 5 stars

Happy camper! 5/5 service

Alright, so I've been using Racknerd to run my 35 (well 36 to be exact) nodes for coming up on 15 months now and honestly, I‘ve got to give credit where it’s due. I've had my fair share of experiences with other providers (cough contabo… cough), and they always left a little something to be desired.. or rather a lot more to be desired. With these guys, though, it feels like they've really managed to figure out how to deliver a service that actually performs well and stays online.

Now what really grabbed me about these guys is their customer service. Pretty top-notch stuff for what I pay. There's always someone available to help you out, and they actually know what they're talking about. None of that generic 'have you tried turning it off and on again' nonsense. It's more like you've got a personal friend at your disposal. They’ve been super friendly to talk with and even helped me with the deployment of my 35 nodes. I contacted them a few times at night and a couple times in the day and each time I’ve managed to get a response back

But I guess if I have to pick nits, their user interface could be a bit more intuitive. It's not horrible by any means, but I did have a slight learning curve in the beginning. That being said, once you get the hang of it, it's smooth sailing. You gotta log into two portals one for the billing and support portal and one for the VPS controls which they call “nerdvm”. Just a small bump to get a bit used to, otherwise seamless experience.

When it comes to pricing, they’re pretty reasonable - you're definitely getting your money's worth. Plus, they often run some great deals and discounts, so keep an eye out for those.

So yeah, if you're in the market for a solid and reliable hosting node provider, I'd definitely recommend giving Racknerd a fair shot. You can do what I did and try them out for one node then add more when you are happy with how things turn out. In my case I started out with one then turned up 35 more a week later once I was satisfied with the flow of things. They've got a good thing going on over there for sure.

June 2, 2023
Unprompted review
Rated 5 out of 5 stars

IPv6 issues solution

When I reported an IPv6 issue the team dug into the problem and in the end figured out a bug on network switches and got a fix from vendor. I admit such approach!

May 26, 2022
Unprompted review
Rated 5 out of 5 stars

Checks all my boxes!

Their customer service is quite commendable. Every time I've reached out to them with a question or an issue, they've responded promptly and handled things in a friendly manner.

In terms of pricing, they're quite competitive. I shopped around for hours and couldn’t find better deals. You definitely get good value for your money with RackNerd no doubt about that.

May 24, 2023
Unprompted review
Rated 5 out of 5 stars

As a newcomer to the world of VPS

As a newcomer to the world of VPS, my experience with racknerd has been quite positive. Their services are reasonably priced, making them an excellent choice for beginners like me who are cautious about investments.

The performance level of their servers has been impressively consistent. I experienced no noticeable downtime or issues.

Also, customer support stands out. They are responsive and helpful, to the few questions I had. So overall I’d say Racknerd provides a commendable balance of affordability, performance, and customer service.

May 14, 2023
Unprompted review
Rated 5 out of 5 stars

The support people at RackNerd are…

The support people at RackNerd are super! They actually listen understand the issue, then resolve it as opposed to transferring you to people and their scripts. I switched from GoDaddy and couldn’t be happier. Systems are easier to use, real people help and I spend less time messing with things.

April 20, 2023
Unprompted review
Rated 5 out of 5 stars

very good company !

very good company for server hosting. I have use for 2 years now and quiet happy with service. Support team quick to replay and solve problems.

Price, they offer very nice. The price stays the same even after couple years. Server performance very good, fast and stable. I recommend Racknerd for everyone want good hosting without pay too much.

May 7, 2023
Unprompted review

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