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During lunch I requested £180 through bank transfer. The status stayed on under review for a full week, and support could not explain what was actually being checked

the main menu used labels that were too vague. I was able to finish, but I had to open several sections just to work out where account history was located. That is not how a well-designed feature should feel. This happened during otherwise normal use.

I had two requests open and the history gave them nearly identical labels. That was when I found that separate pending cashouts were difficult to distinguish. It was particularly annoying in the middle of an active session.

I submitted a readable document and only received a generic failure message. In practice, the upload page rejected a clear image without explaining why. I would prefer fewer steps and clearer feedback. That was my first impression of the feature.

Friday afternoon I requested £17 through Apple Pay. The status stayed on approved for three working days, and support could not explain what was actually being checked.

chat did not accept the document format requested. An agent asked me to send a file, but the upload control rejected that file type. I expected this part of the site to be easier to understand. It was particularly annoying in the middle of an active session.

After a small £70 test, the minimum changed from £20 to £50. I checked again later and the page still showed the same thing.

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gave up and the balance was £3 short.

Autoplay on Wolf Gold looked fine, then £1 stake became £5 inside the account after refresh. Casino page left the old status in history at the payment step.

the keyboard covered the amount field. Not a disaster, but Entering a deposit amount on my phone was awkward because the numeric keyboard hid the confirmation area. It was enough to make the experience feel unfinished. A second attempt produced the same kind of confusion.

points appeared without a clear calculation. Because My leaderboard total changed, but there was no simple way to see which games produced the points, I ended up double-checking something that should have been obvious. It was particularly annoying in the middle of an active session.

Tried taking out £42 through bank transfer; it was blocked since the minimum suddenly became £60. Maybe it moves in the end, but the screen tells me nothing.

chat did not accept the document format requested. An agent asked me to send a file, but the upload control rejected that file type. It is the kind of small design choice that becomes irritating after repeated use. I noticed it most when I was checking my records.

during lunch I requested £125 through Visa. The status stayed on approved for a full week, and support couldnt explain what was actually being checked

I could live with a small inconvenience, but cooling-off options used similar wording. Several temporary break choices sounded nearly identical, making the duration harder to compare. This one kept getting in the way. I noticed it most when I was checking my records.

after work, Slot round #36721 — the game kept sound on after a £63 test after I saved it muted. Transaction log gave no usable next step at the payment step.

Promo page for £175 went sideways once wagering jumped with Skrill once the bonus was active screen. Casino page sent me back to chat without a useful note

Set a £40 weekly cap Sunday, cashier took another deposit Monday morning.

£40 stranded. Minimum withdrawal is £50. Cannot play it off either, the weighting on the slots I like is 10%. So it sits there.

After a small £68 test, the cashier button hid behind the keyboard on my older iPad. I asked support and got a copied FAQ.