I mistakenly ordered the wrong device but it was collected and replaced within 24 hours. Having received my mobile watch, I was impressed that the only cost was a modest monthly fee. There was no char... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Watch received in good time, easy to set up. Tested alert and fall function before gifting to parent, all worked well. Not the prettiest of watches and would benefit from more of the functionality o... See more
I received the Radius connect 4 for my dad as he live alone and is very independent. He also was having a few falls and was only informing the family the next day.on one occasion it was more serious s... See more
Getting set up on the Connect24 system was so quick and easy. I arranged it all online and the equipment arrived within a few days. The service is very efficient and the call handlers are all so frie... See more
Company details
- Safety Equipment Supplier
- Emergency Call Booth
- Home Health Care Service
- Home Help Service
- Aged Care
- Telecommunications Equipment Supplier
Written by the company
Peace of mind is knowing that someone is always there to help you or a loved one. Radius Connect 24 provides a personal alarm service to anyone who is concerned about personal well-being or home safety, or who may feel anxious about managing on their own.
Your call for help, always answered
Written by the company
- Your call for help, always answered
- Our personal alarms are a discreet, quick and reliable way of getting 24/7 help at the touch of a button if you have an accident or emergency in your home. Our service gives users the freedom to live independently in their own home but with the knowledge that they have instant help if needed.
Contact info
3 Redburn Square , BT18 9HZ, Holywood, United Kingdom
- 02890397103
- enquiries@radiusconnect24.com
- radiusconnect24.com
4.8
Excellent
679 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazingly helpful and Charlotte was…
Amazingly helpful and Charlotte was very easy to talk to and made it a very personal experience with my granny at the forefront
November 1, 2024
Unprompted review
The lady on the initial telephone call…
The lady on the initial telephone call was friendly and provided all the information I needed without making it too technical. I felt very reassured. Also made my mother comfortable when carrying out first test.
October 8, 2024
The parcel was delivered to the wrong…
The parcel was delivered to the wrong address 😕
October 2, 2024
Reply from Radius CONNECT24
Hi Maud,
Thanks so much for letting us know about this! We’re really sorry for the mix-up with the delivery. Thankfully, it looks like your personal alarm is up and running, and we’re glad it still arrived within 24 hours of dispatch! To be extra sure everything is set up correctly, we’ll send you an email to confirm your address details. Thank you for your understanding, and if there’s anything else we can do to help, please don’t hesitate to reach out!
Warm regards,
The Radius Connect 24 Team
5 stars
Quick and straightforward to order and setup. Excellent customer service. Helpful staff.
October 19, 2024
Highly recommended
Contacted the company regarding an alarm for my mum who was getting out of hospital that day. Arrangements made for package and I was able to collect the same day. Very helpful staff who explained how things worked.
September 5, 2024
Unprompted review
Very helpful and efficient staff
October 21, 2024
Very quick and efficient
Very quick and efficient. Very clear instructions and very helpful staff.
October 14, 2024
Very easy process and pleased with the…
Very easy process and pleased with the communication.
Haven't had to use as yet and hopefully wont have to but great peace of mind knowing my mother will be helped if a fall happens.
October 18, 2024
Easy, reliable alarm
Quick delivery. Easy to set up. The only thing I need to remember is to wear it!
September 6, 2024
Fast & Very Efficient
Have been using a Radius panic alarm for a number of years and have always experienced a fantastic level of service from the company. This was exemplified most recently by the very fast and efficient response by Charlotte in Radius to my order for a replacement alarm button, where I received the replacement item within 2 days. I highly recommend Radius.
September 24, 2024
Unprompted review
Quick and easy.
I just needed to provide some details then the device was delivered ready to use. Delivery was quick and testing was easy. A professional service.
September 9, 2024
Instructions are not clear setting up…
Instructions are not clear setting up the box
September 8, 2024
Reply from Radius CONNECT24
Hi Frances,
Thank you for your feedback. We're sorry to hear that the instructions were not clear when setting up.
We appreciate your input, as it helps us improve our services.
Could you kindly let us know which parts of the setup process you found unclear? We would love to hear how we can make the instructions more straightforward.
We'll also follow up via email to ensure we resolve this issue for you as quickly as possible.
Thank you again, and we look forward to hearing from you.
Quick delivery
Quick delivery, really easy set up and call handlers have been very helpful and friendly.
September 20, 2024
Great product great service
Charlotte from the sales team was courteous, empathetic and knowledgable regarding Radius Connect. The connect product is great its’s very reassuring for both the wearer and the family.
Delivery was prompt, set up was straightforward and the Radius call staff on making the test calls were very reassuring and helpful . Thank you
September 9, 2024
A brilliant system, allowing peace of mind for the client and the family
Delivery was a bit slow, it took a week until arrival, however on arrival and testing, this was done with brilliant efficiency and appears to be a great system, allowing peace of mind for the client and family.
September 6, 2024
Radius was recommended by a friend who…
Radius was recommended by a friend who used the service for her mum. So on ringing and speaking to lovely staff members the set up for my dad and equipment have been such a piece of mind.
September 12, 2024
Very professional and helpful staff
Very professional and helpful staff. Alarm easy to install and test process gave both my mum and me lots of reassurance.
August 24, 2024
When I made enquiries about the alarm I…
When I made enquiries about the alarm I was very well informed about same by a very pleasant girl. The equipment arrived soon after and I got it set up.
It gives me peace of mind.
September 9, 2024
Falls alarm
Friendly staff to advise you on product to suit your needs .Easy set up of falls alarm .Quick delivery
August 9, 2024
Prompt answer & very politely…
Prompt answer & very politely acknowledged even though it was just our monthly test
August 27, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.