radixshoes.com Reviews 56

TrustScore 3.5 out of 5

3.3

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Rated 5 out of 5 stars

Ordered these shoes as my feet and legs were suffering whilst wearing heavy duty boots for work. I average 22000 steps a day hence why I need comfortable footwear. These shoes took two weeks to ar... See more

Rated 1 out of 5 stars

Less comfortable than the $20 Walmart work shoe and not slip resistant at all in my work setting as it said it would be.

Rated 4 out of 5 stars

shoes took awhile to come doesnt state it comes from China. Shoes arrived great condition size was too small so order if your 11 order 12 etc. They were quick to respond offered me a full refund or ex... See more

Rated 5 out of 5 stars

The shoes are absolutely brilliant, comfortable, light and they look great, they were a good price too. The only thing was that there was no correspondence of when they were arriving, it was a long wa... See more

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3.3

Average

TrustScore 3.5 out of 5

56 reviews

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Rated 5 out of 5 stars

highly recommended

I needed to send my order back due to ordering a size a little too big. Radix were efficient and helpful. ordered half a size down and they fit perfectly. Most comfortable boots I have worn. great quality. highly recommended.

September 5, 2020
Unprompted review
Rated 4 out of 5 stars

Size is the issue

The shoes themselves are very good, it’s just that they seem to come up a bit small on size. All day long I am a size nine but the shoes I bought seem a half a size small

September 5, 2020
Unprompted review
Rated 5 out of 5 stars

Hubby is happy

I bought radix shoes as my hubby's birthday present and he loves it. Size perfect on him and not heavy to wear. I am happy I got this pair of shoes.

September 5, 2020
Unprompted review
Rated 5 out of 5 stars

Great shoes at a great price

The shoes are absolutely brilliant, comfortable, light and they look great, they were a good price too. The only thing was that there was no correspondence of when they were arriving, it was a long wait but definitely worth it!! I would recommend these safety shoes to anyone.

September 5, 2020
Unprompted review
Rated 1 out of 5 stars

I ordered my shoes over six weeks ago…

I ordered my shoes over six weeks ago and they have still not arrived! They also claim to be a Uk company but the shoes are being shipped from China. If they arrive 18k gold and laced with diamonds I will still never buy from this company again..:((

September 4, 2020
Unprompted review
radixshoes.com logo

Reply from radixshoes.com

Hi Steven,

Sorry to hear you had a bad experience with us. Due to the unusual situation some products out of stock in the U.K. warehouse and these products ships from abroad(using the express delivery method). It usually takes 7-10 days. Sorry for the delayed.

I can confirm your order shipped on 20/08/2020 and delivered on 04/09/2020. It took 11 working days not 6 weeks.

Customer satisfaction matters above all for us and we guarantee 100% customer satisfaction. Our vision never leaving an unhappy customer after customers have purchase experience with us. Our story started 90 years ago, and it continues to be written with you. We are progressing towards becoming a big company around the world now.

After all, your story is our story.

Rated 4 out of 5 stars

Comfortable and lightweight

Comfortable and lightweight. Love the gel insoles! Thanks. Definitely will come back again.

August 14, 2020
Unprompted review
radixshoes.com logo

Reply from radixshoes.com

Thank you for sharing your experience here.
Customer satisfaction matters above all for us and we guarantee 100% customer satisfaction. Our vision never leaving an unhappy customer after customers have purchase experience with us. Our story started 90 years ago, and it continues to be written with you. We are progressing towards becoming a big company around the world now.

After all, your story is our story.

Rated 1 out of 5 stars

Hi I have ratted this because I still…I’m not satisfied with the time it’s taking for my order to reach me

Hi I have ratted this because I still have not received my order and also was told it could take up to 21 days this did not state this on your website when I made the order hopefully my shoes will get her before my feet grow a bigger size

August 8, 2020
Unprompted review
radixshoes.com logo

Reply from radixshoes.com

Hi Daniel,

Due of the unusual situation(pandemic) some products out of stock in U.K. warehouse and those products ships from abroad(UK/US/Spain/China). It’s usually takes 7-10 days However, it might take up to 21 days because of flight cancellations and unexpected government decisions. I checked out your order and It waiting shipping company warehouse in airport. Please allow 7-10 days to receive your order. Your order will be with you soon. Sorry for the delayed.

Please keep in mind ; Customer satisfaction matters above all for us and we guarantee 100% customer satisfaction. Our vision never leaving an unhappy customer after customers have purchase experience with us.

Rated 5 out of 5 stars

Very comfortable

Very comfortable, one from the best safety shoes I ever had.

August 6, 2020
Unprompted review
radixshoes.com logo

Reply from radixshoes.com

Thank you for sharing your experience here.
Customer satisfaction matters above all for us and we guarantee 100% customer satisfaction. Our vision never leaving an unhappy customer after customers have purchase experience with us. Our story started 90 years ago, and it continues to be written with you. We are progressing towards becoming a big company around the world now.

After all, your story is our story.

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