Got very quick response on original enquiry for a Radon survey. Once the quote was received the monitors arrived promptly. Monitors were put in place and once the agreed time span they were returne... See more
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We used the Radonova 10 day test kit when we were selling our property. There were issues with postal strikes at the time and the wonderful Maria at Radonova sorted all the issues for us. She answ... See more
very helpful person , Maria Dugdale, on the phone who explained the whole process and convinced me to goo with the Rapido which I could use for one month rather than 3 months as I was not going to be... See more
The monitors were received day after placing order and Laboratory test c/o very quickly. Thank you for an excellent service.
Company details
Written by the company
With customers in 50 countries, Radonova is the world's leading laboratory for measuring radon in residential buildings and workplaces. With the help of the radon detectors Radtrak²®, Rapidos® and Duotrak®, we offer safe measurement methods with high accuracy accredited by SWEDAC and approved by SSM, the Swedish Radiation Safety Authority. Radonova is a Swedish-owned company formed in 1986 to carry out Caesium measurements in connection with the Chernobyl accident. The company has its roots in Uppsala's university and research world.
Radonova - The global leader in radon measurement
Written by the company
Contact info
Davy Road 1, PL6 8BX, Plymouth, England, United Kingdom
- 08000 465440
4.3
Excellent
35 reviews
Replied to 91% of negative reviews
Typically replies within 48 hours
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Radonova are always helpful and…
Radonova are always helpful and professional when dealing with our requests.
April 20, 2026
Professional, quick and polite !!!
Really quick delivery, professional support when i asked questions and a really timely report given.
April 24, 2026
Very fast professional service
March 4, 2026
Excellent service
The monitors were received day after placing order and Laboratory test c/o very quickly. Thank you for an excellent service.
February 23, 2026
Results very confusing and just state…
Results very confusing and just state that a more reliable reading needed 90 days....so not sure what the point of a quick test is!
February 11, 2026
Reply from Radonova Laboratories - United Kingdom
Sorry that you have found the analysis report to be confusing, please let us know which aspects of the report you would like assistance with and we would be happy to explain further.
The report has provided both measured and seasonally corrected activity concentration values for the detector measurements conducted. The report also provides guidance on how to interpret these values in terms of whether any further testing or radon remediation may be required.
The Rapidos short-term (10-30 days) measurement detectors are specifically designed to provide customers an option for obtaining estimated measurement results within a short turnaround for home and domestic use.
The detectors are analysed in our ISO/IEC 17025 accredited laboratory. The report states that due to the short measurement period of the Rapidos detectors (less than 3 months), the results cannot be regarded as validated according to the PHE-CRCE-040 Validation Scheme, this does not however void or discredit the measurement values obtained and presented in the report but provides context in which to interpret them. For UKHSA validated measurements a longer measurement period of at least 3 months is required, and we would recommend the use of our Radtrak3 detectors for this requirement.
Thank you, please get in touch and we will assist you as best as we can.
Very quick response time
Very quick response time, and I'm happy with their follow-up!
November 27, 2025
Easy to deal with!
June 30, 2025
Confirmed 5 star rating
The company and its staff were pleasure to work with from the initial order to the final report. I was always able to reach staff on their contract number and all my enquiries were answered promptly. Would recommend to my friends.
June 17, 2025
very helpful person
very helpful person , Maria Dugdale, on the phone who explained the whole process and convinced me to goo with the Rapido which I could use for one month rather than 3 months as I was not going to be in residence for 3 months.
Results came back quickly and I just had another helpful conversation with a gentleman on the phone about the results.
March 4, 2025
Easy and speedy!
I opted for the speedier service because I was on a time crunch. The tests were sent to me within 2 days. Once I sent them back, we received the report within the working week. It was a super easy process and I would 100% recommend it!
October 25, 2024
Impossible to get through, 0 results
sent meters back via DHL, tracking delivered on Thursday. Impossible to get through to anyone, the phone provided on the website never picks up any calls or voice messages, sent messages on the website no response either. Left with no results in an important process of property acquisition.
Response to the message below:
Order confirmation for order 90000757 (UK-20852).
username: 6972838
TN13 post code
I left numerous voicemails
July 30, 2024
Unprompted review
Reply from Radonova Laboratories - United Kingdom
Hi Anelle,
Sorry to hear that you didn't get through and didn't get the help needed.
Are you sure you are one of our customers? I can't find you in our systems. What is your commission number or order number you used with the meters? Then perhaps I can find you and help you out.
Best regards,
Radonova
Impossible to get hold of
Impossible to get hold of. No response to emails no answer to phone calls
June 13, 2024
Reply from Radonova Laboratories - United Kingdom
Sincere apologies for your bad experience with us. We appreciate the time you took when we followed up and have now made appropriate changes to avoid the same issues.
Generally an easy process
It was an easy process apart from the logging details, which I found a bit confusing. I emailed the help line and didn’t get a reply, but sent it off , hoping for the best.
My results came through which were clear and easy to understand.
June 5, 2024
Efficient service
March 25, 2024
RP Matters
RP Matters, David Lenden has been incredibly helpful, answered all my questions fully. I would whole heartedly recommend RP Matters and especially David Lenden for his expertise and kind attention.
March 7, 2024
Very efficient service
Very efficient service and easy to implement, results came back very quickly. Brilliant!
January 31, 2024
No response
There is no way of contacting anyone in the UK for support. I have contacted the phone number given online many times and left numerous messages and have never received any response.
January 22, 2024
Unprompted review
Reply from Radonova Laboratories - United Kingdom
We're really sorry you were unable to get through to us when you tried calling. We have tried to return your call (within 3 hours of you trying to get through to us) but have been un-able to get through to anyone.
We don't have a record of numerous calls to us so will be looking into this with a matter of urgency of course.
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