Radonova Laboratories Reviews 

4,114
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 163 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the rapid response times for results and the overall efficiency of the service provided. Many people found the instructions for testing and returning kits to be very clear, easy to follow, and straightforward, making the process simple from start to finish. Reviewers also appreciate the quality of the product and the ease of use, feeling confident in the accuracy and clarity of the reports received. However, some customers also noted issues with delayed results, with some waiting several weeks or even months for their reports. A few other people also felt that the instructions were not intuitive or that the customer panel was poorly translated, leading to confusion about necessary information like testing dates.

What people talk about most

Response time

Reviewers mention positive feedback about response time, with many customers expressing satisfaction with the... See more

User experience

People report positive experiences with the user experience, highlighting the ease of use for radon sensors,... See more

Service

Clients share positive opinions on service, with many reviewers praising the professional work and quick... See more

Instructions

Customers consistently note positive experiences with instructions, finding them clear, simple, and easy to... See more

Product

Customers had positive experiences with the product, finding the radon test kits easy to use and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I really like Radonova. I used their long term test to quantify what the radon level was in my new home. I tested over a six-month period covering cold and warm seasons. The test determined I had a le... See more

Rated 5 out of 5 stars

This has been the second radon test we have done. The first one was conducted in 2016 with similar results. Subsequent to the 2016 test, we replaced 17 windows (upgraded) and are pleased to now know... See more

Rated 5 out of 5 stars

My mitigation contractor gave me a free Radonova test kit to evaluate the effectiveness of the contractor's work. The instructions were very easy to follow. Radonova sent its report the same day tha... See more

Rated 5 out of 5 stars

This was my first testing with Radonova. The results were higher than previous testing with Acculab. Called and discussed the findings with one of your technicians. The tech was very thorough and expl... See more


Company details

  1. Home Automation Company

Written by the company

Med kunder i 50 länder är Radonova världens ledande laboratorium för mätning av radon i villor, flerbostadshus och på arbetsplatser. Med hjälp av radondosorna Radtrak²®, Radtrak³®, Rapidos® och Duotrak® erbjuder man säkra mätmetoder med hög noggrannhet som är ackrediterade av SWEDAC och godkända av SSM, Strålsäkerhetsmyndigheten i Sverige. Radonova är ett svenskägt företag som bildades år 1986 för att genomföra mätningar av Cesium i samband med Tjernobylolyckan. Företaget har sina rötter i Uppsalas universitets- och forskarvärld.

Radonova - The global leader in radon measurement

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(4,114)

442 reviews in the last 12 months

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Rated 5 out of 5 stars

Nice service!

Company was flexible about where we wanted to run the exhaust pipe out of the house even though it was more trouble. Work got done in a single day even though there was a lot to get done. Nice job!

May 13, 2025
Rated 5 out of 5 stars

Radonova Laboratory Test Experience

The radon test instructions were clearly explained. The test results were quickly submitted by the USPS, as instructed, to be tested, by the Radonova Laboratory. We received the results within the same day that the test kit was received by the Radonova Laboratory. I recommend RADONOVA for future radon testing, by those who are concerned about their residence safety and wellbeing.

May 14, 2025
Rated 5 out of 5 stars

The Radonova Monitor Is Essential

The Radonova monitor has been essential in helping my wife and me determine if we needed radon mitigation. Subsequently, we installed a radon exhaust system and a 24/7, whole-house filtration system. Between the two, our previous radon levels (4.1 to 6.8 picocuries) have been reduced significantly (.9 to 2.6 pico curies). Also, without Radanova continuing to monitor levels, day after day, we wouldn't have known which system was working or by how much. Radonova helped guide us to the best air quality possible for our home.

April 21, 2025
Rated 1 out of 5 stars

Very bad customer service

Very bad customer service , even in denial 😂 we confronted them that the detector was outside and numbers are incorrect on what they told that gas sipped in from inside to outside 😂 what a joke! we will be researching other solutions.

April 22, 2025
Radonova Laboratories logo

Reply from Radonova Laboratories

Dear Customer,

All 3 of your detectors have been exposed to quite a lot of radon gas. It's to bad that you don't trust the results. The only reason they can have been exposed wrongly is if the vacuum sealed package was damaged or open before the measurement started, and that they was stored in a location with a lot of radon.

Best regards,
Radonova Laboratories

Rated 5 out of 5 stars

Happy…

I was happy to see the result and that it was tested to day you received it. THX

May 5, 2025

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