Radonova Laboratories Reviews 

4,114
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 163 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the rapid response times for results and the overall efficiency of the service provided. Many people found the instructions for testing and returning kits to be very clear, easy to follow, and straightforward, making the process simple from start to finish. Reviewers also appreciate the quality of the product and the ease of use, feeling confident in the accuracy and clarity of the reports received. However, some customers also noted issues with delayed results, with some waiting several weeks or even months for their reports. A few other people also felt that the instructions were not intuitive or that the customer panel was poorly translated, leading to confusion about necessary information like testing dates.

What people talk about most

Response time

Reviewers mention positive feedback about response time, with many customers expressing satisfaction with the... See more

User experience

People report positive experiences with the user experience, highlighting the ease of use for radon sensors,... See more

Service

Clients share positive opinions on service, with many reviewers praising the professional work and quick... See more

Instructions

Customers consistently note positive experiences with instructions, finding them clear, simple, and easy to... See more

Product

Customers had positive experiences with the product, finding the radon test kits easy to use and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I really like Radonova. I used their long term test to quantify what the radon level was in my new home. I tested over a six-month period covering cold and warm seasons. The test determined I had a le... See more

Rated 5 out of 5 stars

This has been the second radon test we have done. The first one was conducted in 2016 with similar results. Subsequent to the 2016 test, we replaced 17 windows (upgraded) and are pleased to now know... See more

Rated 5 out of 5 stars

My mitigation contractor gave me a free Radonova test kit to evaluate the effectiveness of the contractor's work. The instructions were very easy to follow. Radonova sent its report the same day tha... See more

Rated 5 out of 5 stars

This was my first testing with Radonova. The results were higher than previous testing with Acculab. Called and discussed the findings with one of your technicians. The tech was very thorough and expl... See more


Company details

  1. Home Automation Company

Written by the company

Med kunder i 50 länder är Radonova världens ledande laboratorium för mätning av radon i villor, flerbostadshus och på arbetsplatser. Med hjälp av radondosorna Radtrak²®, Radtrak³®, Rapidos® och Duotrak® erbjuder man säkra mätmetoder med hög noggrannhet som är ackrediterade av SWEDAC och godkända av SSM, Strålsäkerhetsmyndigheten i Sverige. Radonova är ett svenskägt företag som bildades år 1986 för att genomföra mätningar av Cesium i samband med Tjernobylolyckan. Företaget har sina rötter i Uppsalas universitets- och forskarvärld.

Radonova - The global leader in radon measurement

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(4,114)

442 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

High Confidence in Radonova

I really like Radonova. I used their long term test to quantify what the radon level was in my new home. I tested over a six-month period covering cold and warm seasons. The test determined I had a level that the exceeded the trigger point where EPA strongly suggests taking action. I had my home’s passive system upgraded to an active system, then utilized Radonova’s short term test to recheck. The level was significantly reduced to a safe level. I will follow up with a second Radonova long term text during the same date range as my original text to have a perfect comparison.

July 24, 2025
Rated 4 out of 5 stars

Willing to fix mistakes

The times I entered for the start and end of the test were entered incorrectly on their end. This invalidated our test and we only got an error for our results. I reached out almost two weeks ago but still haven't heard back.

Edit: After leaving this review, Radonova has since fixed the issue.

July 6, 2025
Radonova Laboratories logo

Reply from Radonova Laboratories

Hi Cody,

Thank you for your comments. We did receive your message on July 8 and it was then that we discovered an odd glitch in the end times. It was related to a time zone calculation that was incorrect. We promptly fixed the issue and a new report was sent to you on July 9. I will forward that report to the email we have on file for you.

Rated 4 out of 5 stars

Satisfaction Restored

After some difficulty using the website and mobile interface, I successfully received test results in very fast turnaround time.

July 15, 2025
Radonova Laboratories logo

Reply from Radonova Laboratories

Hi Odis,

Thank you for sharing your thoughts with us. I am sorry for the website issues you encountered. We strive to make our systems as user-friendly as possible and we will investigate the issues you describe here and take every step to correct them.

Once a report has been issued, changes cannot be made without laboratory approval, which is why you were unable to update your information. Please contact customerservice@radonova.com and provide your start and end dates. We can then update and issue a new report for you.

Rated 5 out of 5 stars

Easy and quick Radon test

Set up instructions for the detectors were very easy. The detectors came with a detailed information sheet, so it was easy to place the detectors in the right places for accurate measurement.
And directions for returning the detectors was also very simple.
I got the report in a very timely fashion, approximately two weeks after I mailed my detectors in.
The report is very easy to read and clear
Also, if I had any questions, contact information was provided on the sheet that came with the kit.
Overall, I would highly recommend this company and their detectors to anyone interested in assessing the safety of their home in a quick and efficient and easy manner

July 15, 2025
Rated 5 out of 5 stars

Simple Instructions and Prompt Analysis

My mitigation contractor gave me a free Radonova test kit to evaluate the effectiveness of the contractor's work. The instructions were very easy to follow. Radonova sent its report the same day that it received my test kit by FedEx. Fortunately, the mitigation work had lowered my radon levels from more than 19 to just over 2!

July 9, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look