Raenest Reviews 890

TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, most reviewers were unhappy with their experience overall. Many customers reported significant issues with their funds being held or delayed, with some payments stuck for extended periods without clear communication. Reviewers frequently criticized the customer service, describing it as unresponsive, unhelpful, and difficult to reach, often providing generic answers or changing representatives. The refund process was also a major point of dissatisfaction, with many struggling to receive their money back even after providing requested documentation. However, some customers also noted positive experiences, praising the service for its efficiency in receiving payments from international clients and highlighting helpful customer support that assisted with transaction errors and refunds. A few other people also felt that the payment processing was faster than before and appreciated the dedication of specific customer care agents.

What people talk about most

Payment

Users describe ambiguous interactions with payment, with some customers reporting significant delays and... See more

Customer service

Customers had negative experiences with customer service, with many reporting that inquiries go unanswered,... See more

Service

Reviewers mention ambiguous feedback about service, with some expressing significant disappointment, stating... See more

Refund

Clients share negative opinions on refund, with many reviewers expressing frustration about their money being... See more

User experience

Consumers find the user experience to be ambiguous, with some reporting very good experiences and seamless... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Geepay is a very nice app that also works very well I have use it and experience how fast their transfers goes but you guys are still with my money so give it back

Company replied

Rated 2 out of 5 stars

i couldnt connect the upwork account severally on an android device,the availability of the app is limited to certain devices,after so much hassle to get the customer service rep,i was told to try on... See more

Rated 2 out of 5 stars

All seems fine, until you contact customer service for any reason. Since November last year, they have been trying to track my $200. The most simple request will take endless hours and multiple... See more

Company replied


Company details

  1. Payment Service
  2. Alternative Financial Service
  3. Business to Business Service
  4. Financial Consultant
  5. Money Transfer Service

Written by the company

Get paid from anywhere in global currencies and do more with money—spend, earn on savings, and invest.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

890 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 32% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

why aren't you accepting my nin details

why aren't you accepting my nin details

August 18, 2023
Unprompted review
Raenest logo

Reply from Raenest

Hi There,
Our verification process is usually swift except adequate information is not provided.
Please send us a message at support@geegpay.africa with your email address for swift assistance

Rated 2 out of 5 stars

ID (NIN) VERIFICATION

I have submitted my ID (NIN) for verification multiple times, but I keep getting a NOT DONE response message. I have also written support via email but no response yet. Kindly assist me sort it this out so I can get started.

August 15, 2023
Unprompted review
Raenest logo

Reply from Raenest

Hi Samuel,
Our verification process is usually swift except adequate documents are not provided
Please share your Raenest tag for further assistance

Rated 2 out of 5 stars

suspension on my account

my account got suspended and I have already transferred USD from my payooner to Geegpay, I still don't know if I will get the money refund back to my payooner or you can help lift the suspension, in order to continue using geegpay

August 7, 2023
Unprompted review
Raenest logo

Reply from Raenest

Hi There,
We are sorry for your experience.
Please share your Raenest tag for swift assistance

Rated 1 out of 5 stars

40,000 disappeared from my account over…

40,000 disappeared from my account over 3 days ago while trying to fund my card, support says it will reflect within 24 hours it didn't and they stopped replying my mail live chat intentionally ignores my message as well, I will advise people to stay away from this geegpay
Raenest Tag ID; dennza3726

August 4, 2023
Unprompted review
Raenest logo

Reply from Raenest

Hi There,
We are sorry for your experience.
Please share your Raenest tag for swift assistance

Rated 3 out of 5 stars

You refuse to verify my account for…

You refuse to verify my account for day's and i've sent an email to support multiple times no reply after providing required info. Kindly assist me with the verification so that I can start using my account.

July 28, 2023
Unprompted review
Raenest logo

Reply from Raenest

Hi There,
We are sorry for your experience.
Please share your Raenest tag for swift assistance

Rated 2 out of 5 stars

Bank verification

I've been using geepay for sometime now and it has been working smoothly for me. But recently I was asked to verify my bank details which I did but my account was suspended. Also the money I sent from my Payoneer has not yet reflected in my USD wallet till now. Please can something be done about this swiftly?

August 4, 2023
Unprompted review
Raenest logo

Reply from Raenest

Hi There,
We are sorry for your experience.
Kindly send us an email at support@geegpay.africa for swift assistance.

Rated 1 out of 5 stars

Awaiting for Geegpay to Credit me please

Waiting to receive the Alerts from the My Geegpay Account, but I am Confused that the Money was unavailable to Receive and i haven’t seen the Pending Notification or any Notification from my Geegpay team, they only Notify me that the money Keeps (Under view) This Payment Have Been Since 26/07/2023 I Notify them many times and They Still Inform me to Keep Waiting, But all my Documents are Approved and i am Still not be Credited so I ask For Help to Help me and Notify This Company to Credit My Money Please the money was Credited In Dollar Which is: $3000 help me Geegpay.africa.

July 26, 2023
Unprompted review
Raenest logo

Reply from Raenest

Hi Saad,
We are sorry for your experience.
Please subscribe to our newsletters so that you can receive notifications via mail.
When payments are placed under review, we request certain documents to validate these payments
Kindly send us an email at support@geegpay.africa for swift assistance.
You can also share your Raenest tag for swift assistance

Rated 1 out of 5 stars

Issue with verification

Issue with verification
I just got verified after waiting a long time for the verification of my id . I then created my usd account . Then next day my verification gets rejected. I reall don’t understand you guys and I gave you all the information you needed. And you people don’t respond on your customer service

July 31, 2023
Unprompted review
Raenest logo

Reply from Raenest

Hi Joseph,
Our customer service team is always available to respond to your requests.
Our verification process is usually swift except adequate information is not provided
Kindly send us an email at support@geegpay.africa for swift assistance.

Rated 1 out of 5 stars

I have an account with geegpay

I have an account with geegpay. They have holded my 3000 plus usd amounts for two weeks i provided every detail to them but they are not releasing my payment. If anyone can help me please my email is Aminuabbamtz@gmail

July 31, 2023
Unprompted review
Raenest logo

Reply from Raenest

Hi Saad,
We are sorry for your experience.
When payments are placed under review, we request certain documents to validate these payments
Please respond to the mail sent with the requested documents for swift assistance

Rated 1 out of 5 stars

Poor Customer Service and Funds Delayed

Money was sent to my account since on 27 of july up till now it’s still under Review no customer response nothing is happening I wrote their customer support service both still happened now im frustrated

July 27, 2023
Unprompted review
Raenest logo

Reply from Raenest

Hi There,
We are sorry for your experience.
When payments are placed under review, we request certain documents to validate these payments
Kindly send us an email at support@geegpay.africa for swift assistance.
You can also share your Raenest tag for swift assistance




Rated 2 out of 5 stars

I funded my Naira wallet is close to 24…

I funded my Naira wallet is close to 24 hours now and I’ve not seen the the money funded in my wallet please do smth about this I actually trusted this platform that’s why I choose to use it, don’t ruine it.

July 25, 2023
Unprompted review
Raenest logo

Reply from Raenest

Hi Dan
We are truly sorry to hear this.
Kindly send us an email with the details of the transaction to support@geegpay.africa and we will ensure to resolve this as soon as possible.
Looking forward to your email.

Rated 1 out of 5 stars

Sad experience with Geegpay

This is the first time I am using geegpay. Everything was working fine on Geegpay Account until I withdrew my hard earned sweat to Geegpay from freelancer.com.
My Account was Suspended and I don't know why. After I withdrew $49 USD to that account, it was suspended. This happened today. I don't want to believe that my money is gone. Because nobody is responding to me again including their customer support. They suddenly found a reason to Block my account. Why didn't they Block it when there was no money Inside?.
The message I got is that they choose not to provide their service to me again.
Update: Issue resolved

July 25, 2023
Unprompted review
Raenest logo

Reply from Raenest

Hi There
We apologize for the experience
Please send us a message at support@geegpay.africa for swift assistance.
We are here to help.

Rated 1 out of 5 stars

Good day

Good day

I funded my wallet before noon on Sunday and till Monday morning, I'm yet to see the money in my account.

July 23, 2023
Unprompted review
Raenest logo

Reply from Raenest

Hi There
We apologize for the experience
Please send us a message at support@geegpay.africa for swift assistance.
You can also share your Raenest tag for swift assistance

Rated 1 out of 5 stars

AM DYING SLOWLY CANT ACCESS MY MONEY

i enabled 2fa to secure my funds which turned out to be my greatest mistake i beg to eat but i have over half a million in my account have wrote to BELLA,SUPPORT,INNIOBONG,MODUPE With different responses even after providing every details asked...it 1st 2fa service is down to my details does not match..i swear for every pain and frustration u put me through my GOD would make sure u suffer 4 it PURE WICKNESS I HAVE BEEN SICK CANT BUY DRUGS BUT I WAS PAID FOR WORKING GEEPAY GIVE ME MY MONEY IF I DIE NO WORKER IN GEEPAY WOULD KNOW PEACE HEARTLESSS PEOPLE GOD IS WATCHING I CURSE WHO INTRODUCED ME TO GEEPAY

June 16, 2023
Unprompted review
Raenest logo

Reply from Raenest

Hi Caleb,
We hear you and we wish to offer the best support at all times.
However, sensitive features like 2-Step Authentication in a customers account cannot be deactivated or reset without proper verification.
Please provide the requested documents already requested via mail for verification.
Once this is done, your request will be treated promptly.

Rated 1 out of 5 stars

Geegpay stole my fund.

Geegpay stole my fund.

I loaded $500 into my Geegpay virtual card 26th of June 2023. The funds wasn’t anywhere to be found the next day, they wiped out my card balance . All available to get my funds back has been excuses upon excuses. This is 13th of July, nothing yet has been done.

Kindly stay away from them they aren’t trust worthy.

June 27, 2023
Unprompted review
Raenest logo

Reply from Raenest

Hi There
We apologize for the experience
Please send us a message at support@geegpay.africa for swift assistance.
You can also share your Raenest tag for swift assistance

Rated 1 out of 5 stars

Unprofessional company, Fake Customer care

I initiated a transaction of $105 to geegpay.africa on Friday morning. However, as of today, Wednesday, the funds have not been credited to my account. I have engaged in multiple conversations with their customer care representatives, but their responsiveness has been lacking. Despite providing all the requested documentation to address this issue, the status on the chat indicates that my messages have been seen, yet no reply or action has been taken.

I previously encountered a similar problem when they held my $305, although the issue was eventually resolved. At that time, I inquired about the safety of their system, and they assured me that it was secure. However, to date, my $105 has not been credited. This situation raises concerns that they may have intentions to abscond with our funds.

In light of these circumstances, I am compelled to report this company to Wells Fargo, Amazon, Ebay, and Reanest. The magnitude of this trouble exceeds what can be reasonably managed by a single individual.

Safe your self from the stress and don't use this company for any of your transactions

July 7, 2023
Unprompted review
Raenest logo

Reply from Raenest

Hi There
We hear you, and we aim to offer the best support at all times.
As a regulated institution, we follow a strict set of rules set by regulatory agencies, and certain documents are requested for verification of funds.
Please share your Raenest tag for swift assistance.

Rated 1 out of 5 stars

Geegpay afica is a scam.

This geegpay.africa is a scam, please be very very careful with them.

Why did I say so? Imagine the account I have done KYC successfully before, I have even created USD and other foreign accounts with the geegpay account I created, infact I have been using it.

But, suddenly this account starts showing KYC not verify, and I can't access the dashboard again. After doing another KYC, it is now showing "review in progress" this review in progress will just be showing till eternity.

Well, I am lucky I don't have any fund in the account

Now, let me expose this useless company, initially they will approve your account easily, suddenly once you start using it, they will frozen the account so you won't have access to it again.

Please, if you have ear, listen, don't go near geegpay.africa.

The people behind this are 419, scammers and fraudster.

Bye

July 1, 2023
Unprompted review
Raenest logo

Reply from Raenest

Hi There
We are sorry you feel that way.
Verification is usually swift unless adequate information or documents are not provided.
As a regulated institution, we follow a strict set of rules set by regulatory agencies, and certain documents are requested for verification at different times so as to offer the best service.=
Please send us a message at support@geegpay.africa for support

Rated 1 out of 5 stars

GeegPay is stressing me out and I will not have it!

I have brought the sluggish and perceived fraudulent act of GeegPay to the notice of the public.

After signing up and verifying my account, including submitting proof of identity, employment, etc., GeegPay approved my account.

However, to my surprise, GeegPay started off by asking me to verify my employment and identity again some days ago - that I did. After many submissions of proof of identity and messages to the ‘professed’ support team, they approved my identity and account again.

Now, GeegPay has 2 of my payment transactions under review. After submitting all the info and documents they requested for, even though the info they requested for were ridiculous and unnecessary, @GeegPay has refused to pay my money still.

July 10, 2023
Unprompted review
Raenest logo

Reply from Raenest

Hi There
We hear you, and we aim to offer the best support at all times.
As a regulated institution, we follow a strict set of rules set by regulatory agencies, and certain documents are requested for verification of funds
Please send us a message at support@geegpay.africa for swift assistance.

Rated 1 out of 5 stars

Very unsecure

Very unsecure
My money was stolen, i wrote support and they did nothing

July 10, 2023
Unprompted review
Raenest logo

Reply from Raenest

Hi There
We apologize for the experience
Please send us a message at support@geegpay.africa for swift assistance.

Rated 5 out of 5 stars

Hi geegpay,I actually enjoyed a quick…

Hi geegpay,I actually enjoyed a quick transaction from Upwork to geegpay but I have a little issue that I need to resolve . I initiated the 2 factor authentication as adviced by your team but unfortunately the codes are not working. I have tried everything possible but it keeps saying invalid code. I want the two factor authentication to be deactivated do I can use just my password for transactions. Please help

July 8, 2023
Unprompted review
Raenest logo

Reply from Raenest

Hi There
We apologize for the experience
Please send us a message at support@geegpay.africa for swift assistance.

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