Raenest Reviews 890

TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, most reviewers were unhappy with their experience overall. Many customers reported significant issues with their funds being held or delayed, with some payments stuck for extended periods without clear communication. Reviewers frequently criticized the customer service, describing it as unresponsive, unhelpful, and difficult to reach, often providing generic answers or changing representatives. The refund process was also a major point of dissatisfaction, with many struggling to receive their money back even after providing requested documentation. However, some customers also noted positive experiences, praising the service for its efficiency in receiving payments from international clients and highlighting helpful customer support that assisted with transaction errors and refunds. A few other people also felt that the payment processing was faster than before and appreciated the dedication of specific customer care agents.

What people talk about most

Payment

Users describe ambiguous interactions with payment, with some customers reporting significant delays and... See more

Customer service

Customers had negative experiences with customer service, with many reporting that inquiries go unanswered,... See more

Service

Reviewers mention ambiguous feedback about service, with some expressing significant disappointment, stating... See more

Refund

Clients share negative opinions on refund, with many reviewers expressing frustration about their money being... See more

User experience

Consumers find the user experience to be ambiguous, with some reporting very good experiences and seamless... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Geepay is a very nice app that also works very well I have use it and experience how fast their transfers goes but you guys are still with my money so give it back

Company replied

Rated 2 out of 5 stars

i couldnt connect the upwork account severally on an android device,the availability of the app is limited to certain devices,after so much hassle to get the customer service rep,i was told to try on... See more

Rated 2 out of 5 stars

All seems fine, until you contact customer service for any reason. Since November last year, they have been trying to track my $200. The most simple request will take endless hours and multiple... See more

Company replied


Company details

  1. Payment Service
  2. Alternative Financial Service
  3. Business to Business Service
  4. Financial Consultant
  5. Money Transfer Service

Written by the company

Get paid from anywhere in global currencies and do more with money—spend, earn on savings, and invest.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

890 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 32% of negative reviews

Typically replies within 1 week

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See how their reviews and ratings are sourced, scored, and moderated.

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Rated 1 out of 5 stars

Geegpay went down the hill - Scam!!!

Geegpay went down the hill. My USD account was removed without being notified about it while i already had incoming payment. I've been using them to receive funds since 2023.
In November 2024, they started locking up my funds as 'under review'. After sending them the required documents (even my LLC documents), they'll release my funds. This was going on for over 3months even after letting them know that i've been receiving funds from same company with my Geegpay USD account since 2023.

On 25th of March 2025, i received an email requesting that i should submit a document for them to verify my account. I sent them all that they needed. I got notified again that i should resubmit the same document again (this happened like 3 times in a day). The next day i was notified that they'll be closing my account in next 2days and they won't be processing/refund any of my incoming payment (knowing fully that i receive funds 2-4 times a week) . We all know that ACH sometimes takes about 3-5days to be deposited.....but they removed my USD bank account unnotified even before requesting for the documents and closing my account.

As I'm writing this review now, my account hasn't been closed until now even after requesting them to delete all my data from their platform. Stay away from them if you know you gonna be receiving thousands of dollars or euros. They target big funds and scam them.

Edit: You're clearly telling lies. There's no feature to upload photos here, i would've debunked your lies.
To delete/close an account, take a look at what these guys are requesting from me.
"To expedite the Geegpay account deletion process, please provide the following details:
1. Your registered email address
2. The reason for deleting the account
3. Your date of birth as indicated on the verified ID
4. A verified phone number
5. The government-issued document number used for account verification
6. Information about your two most recent account transactions
7. Your registered residential address
8. A video of you stating your request.
These details are essential for verifying your account ownership and initiating the account deletion."

March 24, 2025
Unprompted review
Raenest logo

Reply from Raenest

Hi There,
We would never close down an account without reason.
We would like to inform you that, as a regulated financial institution, we are obligated to verify all payments made through our platform.
Do share your Raenest tag and our team will reach out to you for further assistance.
We are here to help.

Rated 5 out of 5 stars

Not bad experience at all

Not bad experience at all

March 25, 2025
Unprompted review
Raenest logo

Reply from Raenest

Hi There,

Thanks for the feedback and for being a part of our community. Your support keeps us going.

If you ever require support, please reach out to us via email at @support@geegpay.africa.

We are always here to help.

Rated 5 out of 5 stars

Fast and Reliable Payments

Very fast and dependable withdrawal system. It was processed as early as 6:40am. I woke up to an alert on a weekend

November 23, 2024
Unprompted review
Raenest logo

Reply from Raenest

Hi There,

Thanks for the feedback and for being a part of our community. Your support keeps us going.

If you ever require support, please reach out to us via email at @support@geegpay.africa.

We are always here to help.

Rated 5 out of 5 stars

I love Geegpay

I love Geegpay

March 24, 2025
Unprompted review
Raenest logo

Reply from Raenest

Hi There,

We love you too. Your support keeps us going.

If you ever require support, please reach out to us via email at @support@geegpay.africa.

We are always here to help.

Rated 5 out of 5 stars

Great app with great experience

Great app with great experience. I love using GeegPay because they offer the best rates in the market and the customer service is amazing too. FAST AND RELIABLE 💯

March 19, 2025
Unprompted review
Raenest logo

Reply from Raenest

Hi There,

We truly appreciate your support! We're committed to providing a secure and reliable experience for you. If you ever need assistance, we're always here to help! 😊

Rated 5 out of 5 stars

Never had an Issue with Geegpay

I've been using Geegpay to receive money from Upwork for 4 years and it's been great. The rates are fantastic.

March 21, 2025
Unprompted review
Raenest logo

Reply from Raenest

Hi There,

Thanks for the feedback and for being a part of our community. Your support keeps us going.

If you ever require support, please reach out to us via email at @support@geegpay.africa.

We are always here to help.

Rated 5 out of 5 stars

Seamless

Seamless, fast and easy to use when paying bills

March 21, 2025
Unprompted review
Raenest logo

Reply from Raenest

Hi There,

Thanks for the feedback and for being a part of our community. Your support keeps us going.

If you ever require support, please reach out to us via email at @support@geegpay.africa.

We are always here to help.

Rated 5 out of 5 stars

Geegpay is amazing.

Geegpay is amazing.

December 19, 2024
Raenest logo

Reply from Raenest

Hi There,

Thanks for the feedback and for being a part of our community. Your support keeps us going.

If you ever require support, please reach out to us via email at @support@geegpay.africa.

We are always here to help.

Rated 5 out of 5 stars

It's been an odogwu pararan experience…

It's been an odogwu pararan experience with GEEGPAY. Receiving my upwork payment without hassle. Thank you Geegpay thank you Raenest

September 25, 2024
Unprompted review
Raenest logo

Reply from Raenest

Hi There,

Thanks for the feedback and for being a part of our community. Your support keeps us going.

If you ever require support, please reach out to us via email at @support@geegpay.africa.

We are always here to help.

Rated 5 out of 5 stars

Cheap and efficient

Cheap, fast and secure payment. As someone working remotely from Africa Geegpay made it easy for me to receive payments faster with less transaction fee

March 20, 2025
Unprompted review
Raenest logo

Reply from Raenest

Hi There,

Thanks for the feedback and for being a part of our community. Your support keeps us going.

If you ever require support, please reach out to us via email at @support@geegpay.africa.

We are always here to help.

Rated 5 out of 5 stars

One of the best multi currency…

One of the best multi currency platforms around. Great rates, sonic withdrawal, and superb customer service. Their help desk support structure is one thing I find really special about GeegPay.

March 20, 2025
Unprompted review
Raenest logo

Reply from Raenest

Hi There,

Thanks for the feedback and for being a part of our community. Your support keeps us going.

If you ever require support, please reach out to us via email at @support@geegpay.africa.

We are always here to help.

Rated 5 out of 5 stars

Trusted and reliable

Trusted and reliable. I left my money there for months and Geegpay has a good exchange rate.

March 20, 2025
Unprompted review
Raenest logo

Reply from Raenest

Hi There,

Thanks for the feedback and for being a part of our community. Your support keeps us going.

If you ever require support, please reach out to us via email at @support@geegpay.africa.

We are always here to help.

Rated 5 out of 5 stars

It’s been a good experience so far with…

It’s been a good experience so far with Geegpay. I like the bill payments feature and also the fact that I can have a USD account in my name

March 20, 2025
Unprompted review
Raenest logo

Reply from Raenest

Hi Caleb,

Thanks for the feedback and for being a part of our community. Your support keeps us going.

If you ever require support, please reach out to us via email at @support@geegpay.africa.

We are always here to help.

Rated 5 out of 5 stars

Geegpay is the ultimate solution for…

Geegpay is the ultimate solution for receiving payments as a gig worker. Their customer service is swift, and their rates are highly competitive.

With Geegpay, I no longer worry about exorbitant fees or payment delays.

March 20, 2025
Unprompted review
Raenest logo

Reply from Raenest

Hi Anastasia,

Thanks for the feedback and for being a part of our community. Your support keeps us going.

If you ever require support, please reach out to us via email at @support@geegpay.africa.

We are always here to help.

Rated 5 out of 5 stars

Been using GeegPay for a some months

Been using GeegPay for a some months, and it's been seamless all through; I never had an issue with a card, conversion, or transfer transactions. Plus, your money gets to you in minutes when you convert or make a transfer. I also think their fees are really low. Great UX as well.

March 20, 2025
Unprompted review
Raenest logo

Reply from Raenest

Hi There,

Thanks for the feedback and for being a part of our community. Your support keeps us going.

If you ever require support, please reach out to us via email at @support@geegpay.africa.

We are always here to help.

Rated 5 out of 5 stars

Thank you Geegpay

Thank you Geegpay! It has been easy and seamless for me to receive payment. If you would look into allowing us to move our dollars (at a cost) without having to convert it, that would make it perfect.

March 20, 2025
Unprompted review
Raenest logo

Reply from Raenest

Hi Ayokunmi,

Thanks for the feedback and for being a part of our community. Your support keeps us going.

If you ever require support, please reach out to us via email at @support@geegpay.africa.

We are always here to help.

Rated 5 out of 5 stars

I love everything about Geegpay

I love everything about Geegpay
I've been using this platform for the past 2 years now and it has been a great experience overall. Especially their customer service. I used it for receiving payments from upwork and it's been a blissful and hitch-free user experience. Thank you and honestly, keep up the good work

March 20, 2024
Unprompted review
Raenest logo

Reply from Raenest

Hi There,

Thanks for the feedback and for being a part of our community. Your support keeps us going.

If you ever require support, please reach out to us via email at @support@geegpay.africa.

We are always here to help.

Rated 5 out of 5 stars

I started using Geegpay for…

I started using Geegpay for international transactions since last year and it has been an amazing ride all along.
Geegpay is the best, anytime! anyday!

March 20, 2025
Unprompted review
Raenest logo

Reply from Raenest

Hi There,

Thanks for the feedback and for being a part of our community. Your support keeps us going.

If you ever require support, please reach out to us via email at @support@geegpay.africa.

We are always here to help.

Rated 5 out of 5 stars

Geegpay has been the best so far.

Geegpay has been the best so far.

I love you guys 😘

Cheers to Raenest, you are doing a very great job 🤗

March 18, 2025
Unprompted review
Raenest logo

Reply from Raenest

Hi There,

Thanks for the feedback and for being a part of our community. Your support keeps us going.

If you ever require support, please reach out to us via email at @support@geegpay.africa.

We are always here to help.

Rated 1 out of 5 stars

Today is the 7th day geegpay is holding…

Today is the 7th day geegpay is holding unto my $1,000 payment sent via PayPal. I have asked them to make a refund to PayPal if the payment can't be approved on their platform yet nothing has been done. Wish I heard about Cleva earlier. I'll be writing to the office of Mr Olayemi Cardoso in the next 48hrs if this isn't resolved. I can imagine the number of persons whose funds is been held. This must stop.
My raenest tag is jaokwa381681. Ticket id #53509. Stop those as financial Institution pre crafted crappy reply and get to work . You're not the only fintech in the country

March 11, 2025
Unprompted review
Raenest logo

Reply from Raenest

Hi There,
We apologize for the experience.
We would like to inform you that, as a regulated financial institution, we are obligated to verify all payments made through our platform.
Do share your Raenest tag and our team will reach out to you for further assistance.
We are here to help.

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