I always like to support the grandchildren’s school raffles & I was extremely impressed how easy this was using Raffaly. I certainly think it is the way forward & I hope more schools use it. I will de... See more
Company replied
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We are a PTA and have used Raffaly this year for the first time after having used a competitor twice previously. What sold it for me, apart from the lower commission, was the ability to checkout as a... See more
Company replied
Have been trying to enter a fundraiser raffle to support Illumicrate but experienced so many website site issues. Page would not open so gave up in the end. Shame because I wanted to support this char... See more
Company replied
The customer service from Raffaly was excellent. Can't fault it. My issues were resolved in less than 24hrs and my raffle was a great success. We will definitely be using them again.
Company replied
Company details
Written by the company
Raffaly is a online raffle platform that allows users to host their own online raffles and competitions. The software ensures that ticket revenue remains blocked until winners confirm acceptance of their prizes, providing complete security for both hosts and entrants.
Contact info
United Kingdom
- raffaly.com
4.1
Great
61 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not the best Raffle game out there…
Not the best Raffle game out there would like to see a live draw so you know it's actually been drawn properly..
January 12, 2026
How to accept prizes is not clear and…
How to accept prizes is not clear and doesn’t work
December 5, 2025
Reply from Raffaly
Thanks for getting in touch, and we’re sorry to hear you felt the prize-acceptance process didn’t work as expected.
From our logs, we can see that you received three emails notifying you of your win, all of which were opened, and the links to your raffle tickets were accessed. We can also see that the prizes were successfully accepted, as their status is marked as “accepted” on our side. We're sorry if this wasn’t clear or if the experience felt confusing.
We’ll reach out to you privately to better understand which part of the process didn’t work for you or didn’t meet your expectations. Your feedback helps us improve.
Communication was/is good
Communication was/is good. A trustworthy and straight forward company. Very good experience.
Thankyou Raffaly Team.
November 6, 2025
Reply from Raffaly
Thank you so much for your kind words! We’re delighted to hear that you had a great experience and felt well-supported throughout the process — clear communication and trustworthy service are exactly what we aim for every day. We truly appreciate you taking the time to share your feedback; it means a lot to the whole Raffaly team.
Easy to use easy to claim and get prize
November 6, 2025
Reply from Raffaly
Thank you so much for your review! We’re thrilled to hear you found Raffaly easy to use and that claiming your prize was simple. Your feedback means a lot to us.
UK based so if outside UK find an alternative
Although I ended up using a different platform because I'm not UK based I found the site easy to navigate, loved the no charges and the customer service was super fast and really helpful!
November 11, 2025
Unprompted review
Reply from Raffaly
Thank you for taking the time to share your experience! Even though you used a different platform in the end, we’re really glad to hear you found Raffaly easy to navigate and appreciated our no-fee approach. It’s great to know our customer support team was able to help you quickly. You're always welcome back anytime! 🌟
Site is hard to navigate
Site is terrible to navigate, issues with claiming prizes. Issues with even trying to buy tickets in the first place, too much going on and not enough ease of access, whoever designed the website needs a rethink
November 2, 2025
Reply from Raffaly
Thanks so much for sharing your feedback — I’m really sorry to hear you found the site difficult to use. We haven’t received feedback like this before, so I really appreciate you taking the time to point it out. It’s important for us to know where things could be clearer or smoother.
If you’re open to it, I’d love to hear more about the specific issues you faced and any ideas you have for improvement. Please drop us an email and I’d be happy to arrange a quick consultation to go over your experience and how we can make things better.
Thanks again for helping us improve!
company doing well with raising money…
company doing well with raising money for charity
October 17, 2025
Reply from Raffaly
Thanks for using the platform. We are happy to be working with partners who support great causes!
Reply from Raffaly
Thanks for the 5 stars! 🚀 Easy, fast, and reliable is exactly what we aim for. Appreciate the recommendation!
Reply from Raffaly
Thanks for your feedback! We’re thrilled you found the process simple and smooth — that’s exactly what we aim for.
Reply from Raffaly
Glad to hear it was easy to enter! We work hard to keep things quick and hassle-free.
Reply from Raffaly
Thank you for your kind words! We’re so glad you found our service helpful, quick, and efficient — that’s exactly what we aim for. Your feedback means a lot to us, and we look forward to helping you again in the future.
Easy to use .
August 2, 2025
Reply from Raffaly
Thank you for your feedback! We’re thrilled to hear you found our platform easy to use — making things simple and intuitive is always our goal. We appreciate your support!
Raffle
This is the first time I have used Raffaly and not being very tech savvy I found it very easy
August 2, 2025
Reply from Raffaly
We’re so glad to hear that your first experience with Raffaly was a positive one! It’s especially great to know that you found it easy to use, even without being very tech-savvy — that’s exactly what we strive for. Thank you for trusting us, and we hope to make your next visit just as smooth!
Reply from Raffaly
We’re delighted to hear you found it easy to collect your prize! Thank you for sharing your experience, and congratulations on your win. We hope you enjoy it!
Reply from Raffaly
We’re so happy to hear you love a good raffle — and even happier that you find Raffaly genuine! Your trust means a lot to us, and we can’t wait to have you join in the fun again soon.
Good experience overall
There were some issues on their website but were quickly sorted out, very helpful. Good experience overall, better than other similar website in multiple aspects 👍
July 30, 2025
Unprompted review
Reply from Raffaly
Thank you so much for your kind words and thoughtful feedback! We're glad to hear that, despite the initial hiccups, our team was able to resolve the website issues quickly and provide the support you needed.
It’s wonderful to know you had a positive experience overall—and even more so that you found us better than other similar platforms. That really means a lot to us. 👍
If you ever need any help or have suggestions on how we can make things even better, don’t hesitate to reach out!
It is a scam the toys are bad quility
It is a scam the toys arr bad quility. I do think pepple.spent 5700pounds for raffle..Only get such a plastic nerf guns.?
July 4, 2025
Reply from Raffaly
We're sorry to hear that you're not satisfied with your prizes. However, please note that Raffaly is not responsible for the prizes in any way. All prizes are provided and fulfilled by the individual raffle hosts.
Raffaly intentionally does not get involved in prize sourcing or distribution, and we clearly outline this separation of responsibilities on our website. Our role is strictly limited to providing the technology platform, ensuring compliance, and handling payments.
If you have concerns or feedback regarding the prizes, we recommend directing them to the raffle host directly.
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