I choose Raffle House for high-end but realistic properties, and a cash alternative so no selling stress. I wanted to up-grade my subscription but the website was unclear about start date and canx of... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Would be lovely to win one of these houses and they all look wonderful . My only issue is as a pensioner to get the discount they take you thro all these stages and once you get the code there's no wa... See more
Company replied
I did a single raffle towards the end of 2025 and didn't want any more at the time. I picked up that another one first of January, and now another MBNA on 1st February, that I did not want, or ask fo... See more
Company replied
Three things make Raffle House really stand out to me: 1️⃣ Winners can choose cash instead of a house – which is a huge plus. Selling a property isn’t always easy and can quickly eat into you... See more
Company replied
Company details
Written by the company
Raffle House gives you the chance to win your Dream Home, Stamp Duty and legal fees paid, whilst also donating money to worthwhile charitable causes.
The 27th Dream Home Draw is live
Written by the company
- Enter to win this £2m Cheshire Dream Home
- It's time to win big and give to charity. Dreams. Start. Here.
Win the home you've always wanted
Astonishingly better odds than Euromillions
With odds significantly better than Euromillions and ticket bundles at just £10, you have a real chance to change your life forever with Raffle House.
Contact info
124 City Road, EC1V 2NX, London, United Kingdom
- info@rafflehouse.com
- rafflehouse.com
Raffle House is Where Dreams Live
4.3
Excellent
6K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful.
February 20, 2026
Unprompted review
Reply from Raffle House Ltd.
Hi there,
Thank you so much for your review!
We’re really glad to hear that you received the help you needed.
If you ever need any further assistance in the future, please don’t hesitate to reach out. We’re always happy to help!
Police say if you think this Company is a scam contact Action Fraud!!
I had a reply back from Raffle house. They said been going since 2017. longer than Omaze.
They also said to look at the website and I had already done that some time ago and could not find out what I wanted to know. Who are the list of Charities they support for starters? when you go on Companies house not a lot there but if I want to find out about a company that's where to look. I will be heading back there. If anyone feels they have been scammed by this company the Police said please put a note on this site to say contact ACTION FRAUD and they would like to hear from you. So suggest if this company is legit it has nothing to worry about. I always look at the one star reviews to find out what a company is really like. I have run local community and worked with council and police on issues and we were primed up for info on the latest scams. Raffles house needs to be more transparent in its dealings.
February 26, 2026
Unprompted review
Reply from Raffle House Ltd.
Hi Suzi,
Thank you for taking the time to share your concerns again. We genuinely understand that when it comes to competitions, subscriptions, and charitable donations, transparency is incredibly important.
Firstly, regarding the charities we support, you can view the full and up-to-date list of our charity partners here: https://rafflehouse.com/charity-raffle
In terms of legitimacy, Raffle House has been operating since 2017 as a UK-registered company. We fully appreciate that people may check Companies House, and we welcome that — transparency matters. We operate within UK competition laws and apply strict payment security measures. All transactions are processed through secure payment gateways and require 3D Secure (3DS) authentication, meaning customers must actively authorise the payment with their bank before it can be completed.
Concerning comments about unauthorised payments, we take any such claims extremely seriously and address all customer queries promptly via our WhatsApp support channel and by email at info@rafflehouse.com.
Should you require any further clarification, please do not hesitate to contact us directly at info@rafflehouse.com, and we will be happy to help further.
I only give one star because nothing…
I only give one star because nothing less works.
The constant inundation of my inbox with stupid ads is driving me nuts!very time I look at Nextdoor site, every third item is an ad for Raffle House. It's too much.
February 26, 2026
Unprompted review
Reply from Raffle House Ltd.
Hi Mrs. Melva,
Thank you for your review.
We sincerely apologize for the inconvenience caused by the promotional emails. Please be assured that we take our customers’ personal preferences very seriously. You may unsubscribe from our promotional communications at any time using the “unsubscribe” link provided in any of our emails.
We would greatly appreciate any additional insight into what didn't work for you. Please feel free to contact us directly at info@rafflehouse.com, and our team will be pleased to assist you further.
Once you have reviewed this information, we would greatly appreciate you considering updating your review, as it may not fully reflect how our competitions operate.
Very fast response
Very fast response. Customer service is good. I took off 1 star because it's very ti find on website when you enter these draws when the draw is or closing date it should say above the promotion so everyone knows.
February 25, 2026
Unprompted review
Reply from Raffle House Ltd.
Hi Dermot,
Thank you for your review! We’re pleased our team could provide a quick response. We also appreciate your note about draw dates—your feedback helps us make the site clearer and easier to use for everyone.
Excellent customer service
I have been a subscriber for a long time, but some months I like to give extra help and improve my chances. I received an email with a code for extra tickets for the next purchase, saying it could be used with no minimum, but at checkout, it was asking for a minimum purchase amount to receive the tickets. I sent an email to the customer service about the discrepancy and they were very quick to solve the issue. This really increases the credibility of the website.
Thank you for helping everyone, Raffe House. It is appreciated.
Thank you also, Kathie, for the excellent customer service.
February 25, 2026
Unprompted review
Reply from Raffle House Ltd.
Hi Jana,
Thank you so much for your thoughtful review! We’re delighted to hear that Kathie could help and that your experience reinforced your confidence in Raffle House. Your continued support and kind words mean the world to us.
Raffle House’s Contributing Campaigns
Am a fairly recent participant in Raffle House’s valuable Contributing Campaigns for specifically profiled needs.
The meaningful combined incentive instruments enticing to well achieve all round beneficial results.
Michael Elie Arwas - 24.2.2026
February 23, 2026
Unprompted review
Reply from Raffle House Ltd.
Hi Michael,
Thank you for your review.
We’re delighted to hear that you’ve found our Contributing Campaigns meaningful and valuable. We aim to create opportunities that are both exciting for participants and beneficial for the causes we support.
We appreciate your feedback and wish you the best of luck in the draws. Should you require any assistance at any time, please don’t hesitate to get in touch. We are always happy to help.
Very helpful when I had a query
Very helpful when I had a query. I like the fact there is a phone number and email options.
February 24, 2026
Unprompted review
Reply from Raffle House Ltd.
Hi Michaela,
Thank you for your review.
We’re delighted to hear that you found our support helpful. We aim to provide exceptional support to all our customers, and we’re glad this was reflected in your experience.
We wish you the best of luck in the draws, and should you require any further assistance in the future, please don’t hesitate to get in touch. We are always happy to help!
The response was quick and positive.
February 23, 2026
Unprompted review
Reply from Raffle House Ltd.
Hi Trevor,
Thank you for your feedback! We’re delighted our response was both quick and positive. Your kind words mean a lot to the team.
I had a problem with my app and they…
I had a problem with my app and they respond straight away and resolved
February 21, 2026
Unprompted review
Reply from Raffle House Ltd.
Hi Mr Palmer,
We’re glad to hear that our team was able to respond straight away and resolve the issue with your app. Providing fast and effective support is always our goal.
We really appreciate your feedback!
I agree with Suzie …it is suspicious…
I agree with Suzie …it is suspicious indeed. first time I tried ..and I was charged Double 2x£10…for the draw I chos. Then no signs of my Tickets…then I press Ticket and to my horror more Money is being asked ..Charity choices and more Promos…i thought this is not the same as on TV ad and came to think it is not legit …
I contacted PayPal and saw 2 Transactions…as always PayPal is attentive and gave prompt action !
I will never again believe what is sooo good on TV ad…let it be a lesson to others…my first n last experience was worrying if not frightening…it was only £20 but it did have a huge lesson…thank you Pay PAL…and no Tickets received from this OhMaze 😢
February 22, 2026
Unprompted review
Reply from Raffle House Ltd.
Hi Coco,
Thank you for your review.
Please note that tickets are automatically awarded to your account immediately following a purchase and can be found under the “My Tickets” section.
If you have any difficulty accessing your account or tickets, please let us know, and we will be happy to assist you.
To help us review your payment and provide further guidance, please contact us directly at info@rafflehouse.com with your account details, and we will provide the necessary support.
Prompt action to resolve the issue was…
Prompt action to resolve the issue was really very satisfying
February 21, 2026
Unprompted review
Reply from Raffle House Ltd.
Hi there,
We’re really pleased to hear that you were satisfied with how quickly the issue was resolved. Providing prompt and effective support is very important to us.
We truly appreciate you taking the time to share your experience.
I personally think that Raffle House…
I personally think that Raffle House provides a great service. A very easy to navigate website. A very good generous discount for seniors which makes it even more affordable. And better than other similar raffle companies. Raffle House could make wishes come true.
February 21, 2026
Unprompted review
Reply from Raffle House Ltd.
Hi Shaz,
We’re delighted to hear that you’re enjoying the experience on our website and that the seniors discount is making things even more accessible. Making our raffles affordable and easy to take part in is something we really care about.
Your kind words truly mean a lot to us. Wishing you the very best of luck in the draws!
very swift prompt professional response…
very swift prompt professional response to my queries, very helpful and friendly, wish all customer services were like this, thank you Raffle House, regards Jayson
February 19, 2026
Unprompted review
Reply from Raffle House Ltd.
Hi Jayson,
Thank you for the fantastic review!
We’re so pleased to hear you found our response swift, professional, and friendly. That’s exactly the level of service we strive to provide, so your feedback truly means a lot to the whole team.
We really appreciate your support and kind words.
Why isn't there a single entry?
February 18, 2026
Unprompted review
Reply from Raffle House Ltd.
Hi John,
Thank you for your review.
Please note that we do offer single purchase options, and customers are not required to commit to a subscription to be entered.
To proceed with a single purchase, you must select “Single Purchase” before choosing your entries.
Once you have had the opportunity to review our single-purchase option, we would appreciate it if you would consider updating your review, as it may not fully reflect how our purchase options operate.
Should you require any assistance, please contact our team at info@rafflehouse.com, and we will be pleased to help.
Quick
Quick, efficient and helpful replies to my query. The way life used to be.
Thank you Kathie.
February 18, 2026
Unprompted review
Reply from Raffle House Ltd.
Hi Barry,
Thank you for the fantastic 5-star review! ⭐
We’re so pleased you found our support quick, efficient and helpful. That’s exactly how it should be. I’ll be sure to pass your kind words on to Kathie.
We really appreciate your support!
Great Customer Service via WhatsApp
I choose Raffle House for high-end but realistic properties, and a cash alternative so no selling stress. I wanted to up-grade my subscription but the website was unclear about start date and canx of current subs. A query on WhatApp was met with a rapid response and after I'd upgraded follow-up ensured I was being charged correctly. Good customer service.
February 18, 2026
Unprompted review
Reply from Raffle House Ltd.
Hi John,
Thank you for your review.
We’re delighted to hear that you were pleased with our customer service. We aim to provide exceptional support to all our customers, and we’re happy that this was reflected in your experience.
You are absolutely right! Our prizes come with a 100% tax-free cash alternative, so you do not have to worry about relocating once you win. We wish you the best of luck in the draws.
Should you require any further assistance in the future, please don’t hesitate to reach out, and we will be happy to help.
Customer services are on the ball!
I had managed to sign myself up to two different subscriptions under two different emails.
In no time, customer services had sorted it for me and cancelled the account that I couldn't remember I had.
Back to keeping my fingers crossed again now.
February 11, 2026
Unprompted review
Reply from Raffle House Ltd.
Hi Justine,
We’re pleased to hear that our customer service team was able to resolve the duplicate subscription quickly and efficiently for you.
We always aim to make the process as smooth
as possible, and we’re glad we could assist. If you ever need any further help, please don’t hesitate to get in touch — we’re always happy to support you.
Wishing you the very best of luck in the draw!
Inundated with unwanted
Inundated with unwanted, unasked for emails despite unsubscribing,sorry I ever come across this aggressive shower.
I have now had further email from both them and trust pilot asking for more information and requesting my contact details, please stop.
February 14, 2026
Unprompted review
Reply from Raffle House Ltd.
Hi Harry,
Thank you for your review. We are sorry to hear of your experience.
We take marketing preferences seriously. All marketing emails from Raffle House include an unsubscribe link, which can be used at any time to opt out of future communications.
Should you require any assistance, please contact us at info@rafflehouse.com, and a member of our team will be happy to help.
i needed some help with a payment…
i needed some help with a payment update & I contacted Raffle house by whatsapp, someone got back to me within 5 minutes & was able to guide me through the process,
first class service
February 12, 2026
Unprompted review
Reply from Raffle House Ltd.
Hi J Moorhead,
We are delighted to hear that our team was able to assist you promptly and guide you through the payment process.
Delivering excellent support is our goal, and we are delighted to hear that it was reflected in your experience. If you need any assistance in the future, we are always happy to help.
Great communication
I sent a message to customer service as I could no longer see my entries on my account. Kathie replied in no time giving me prompts which didn't work. I replied back and again they replied quickly to look into it and try a few more things. This morning I can access my entries. Whoop. Well done 👏 customer service support excellent. Thanks Kathie 😊
February 10, 2026
Unprompted review
Reply from Raffle House Ltd.
Hi Barbara,
Thank you so much for sharing your experience! We’re delighted to hear that Kathie was able to assist you and that you can now access your tickets.
We really appreciate your kind words and are thrilled that our customer service could make things right for you. We’ll be sure to pass your thanks on to Kathie!
Thanks again for your support and for being part of Raffle House.
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