Railsmartr Reviews 

Always very quick response. I am sure that i am not the only customer, and they took time to answer so fast and so helpful. Really impressed from their service!

Very impressed with Train Genius for promptly refunding my rail ticket without any strings or pre-conditions.
I shall certainly use them again once CV-19 restrictions have been lifted.

I had to claim a refund for an unused ticket due to the Corona Virus, within 24 hours of emailing the refund team i had a reply to say my refund was process for a full refund. Great efficient service. Thank you

I had to give five stars my claim for unused ticket was sympathically dealt with by the responsible team and I was given a full refund. However the service I have had on travelling by rail to visit family down south has been excellent, I have a disabled card and get assistance which has been made very easy by the assistance team when changing
platforms I also use a scooter and the guy with the ramp has been waiting for me at the carriage door, life was made very easy and hope to use the service again once normality returns.

Well happy with the procedure, nice and simple and efficient and sorted with just a few clicks, thanks.

I have used train genius quite a few times. Always got good deals and seating.
I recently had to request a refund for journeys planned over the March April period. Due to COVID 19
My request was dealt with swiftly and efficiently. The communication was kind and helpful.
I will always try and use Train Genius for my train travels when we are allowed to move around the country again.
Stay safe and carry on.

Quick to issue my refund. Were very helpful.

During the extremely stressful pandemic crisis TrainGenius refunded me, in full, for tickets that I couldn't use due to the lockdown. While organising the refund, they were polite, helpful and genuine at all times. I will definitely buy train tickets with them again and can fully recommend TrainGenius to anyone wanting a quality service.

Ticket paid for but no e-ticket sent. No reply to subsequent email requesting this.

UPDATE: This is the FIRST time I have ever had a problem getting a train ticket online.

PLEASE ISSUE AN E-TICKET OR ELSE REFUND MY MONEY PROMPTLY. WEB0001587597.

UPDATE: WHERE IS MY E-TICKET?

IF YOU CANNOT ISSUE IT THEN PLEASE REFUND MY MONEY NOW.

The attitude adopted by TrainGenius in relation to the problems caused by COVID is perfect.

Friendly and personable service from the team here with rapid resolution to my query. Thanks for making the refund process so painless, and keep up the good work!

Excellent service the online refund was easy to complete. l had lost my reference for one of my booked trips and they found it for me when l gave them the information. Which given the amount of work they currently must have is amazing
So thank you so much will look forward to travelling with you again hopefully in the not to distance future

During these tough times, it either makes or break people/companies. Train genius were superb. Had advanced tickets booked for a family of 4, lockdown came along, needed a refund. They kept me informed all along on how to do this. When they couldn't get to the volume of refunds they implemented a self serve on line system. If this didn't work for you they themselves did the refund. Top marks for keeping me informed. Top marks for dealing with an unprecedented situation. Top marks for doing exactly what you said you would do.
Adrian

Initial booking was easy, and no problems on refund due to COVID-19

User-friendly website and prompt, attentive service. Thanks to those that helped me out over email, very helpful. I look forward to using your services again after everything has calmed down.

I have had to cancel my journey due to Covid-19. The refund process was quick and easy. Refund e-mail received within minutes

Requested refund of York-London fare due to London Marathon being postponed as a consequence of Coronavirus but then received an email a couple of weeks later asking for re-submission of request via newly launched automated system. Did this & refund approved & processed within minutes - very happy with this in such difficult circumstances.

Excellent service from Traingenius when I required a refund due to Coronavirus.
I will be using this website in future.

Refunded within minutes! Impressive.

Very happy with the response to the COVID-19 situation and the willingness to provide refunds including developing a self service method to process the refund.