I ordered 2 x wagons and had no problems used a gift voucher, kept me informed and updated on delivery, but gave only 4stars as very limited on choice .As a lot of were preorder and no indication es... See more
Company replied
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See what reviewers are saying
Easy ordering and paying online. Quick dispatch and well packed. Items received in perfect condition. Only issue postman left parcel in my open fronted porch while I was away on holiday! Not RMS fa... See more
Company replied
Excellent easy to use website Order placed over phone that was very easy transaction ... Communication on parcel tracking 5 star. Taken 23 hrs from order purchased to door step delivery .. RMS ..... See more
Company replied
I inadvertently made an error whilst ordering online, this was at teatime. I realised my mistake after leaving the website so immediately sent an email explaining the situation. Later that evening I r... See more
Company replied
Company details
Information provided by various external sources
We're based in Birmingham, UK. Here at Railway Model Store we pride ourselves in offering excellent customer service.
Contact info
156 Great Charles Street Queensway, B3 3HN, Alderley Edge, United Kingdom
- 0161 818 7300
- sales@railwaymodelstore.co.uk
- railwaymodelstore.co.uk
4.6
Excellent
248 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good service delivery on time packages…
Good service delivery on time packages packed perfectly.
October 15, 2022
Unprompted review
Reply from Railway Model Store
Thank you so much for taking the time to leave us a 5-star review.
Very good customer service and great…
Very good customer service and great support. I am so pleased to deal with the company.
October 7, 2022
Unprompted review
Reply from Railway Model Store
Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work.
Reply from Railway Model Store
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Will definitely be back to buy…
Will definitely be back to buy something else very quick delivery
September 28, 2022
Unprompted review
Reply from Railway Model Store
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Great Service!
Prompt delivery and always carefully prepared and packaged. RMS are highly recommend! 5 Stars!
September 22, 2022
Unprompted review
Reply from Railway Model Store
Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.
A good company to shop with.
September 15, 2022
Unprompted review
Reply from Railway Model Store
Thank you so much for taking the time to leave us a 5-star review.
Excellent Company to deal with
Ordered via their website. Item was posted out quickly and was received by me within 2 days. It was well packaged and arrived safely. I received excellent service from RMS and would not hesitate to use them again.
September 12, 2022
Unprompted review
Reply from Railway Model Store
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Top seller
Having stumbled on RMS, I found a model of interest at a great price but some negative reviews on this site caused concern. I phoned their office and put this to them directly. They confirmed that the item was in stock and could be shipped that day. They also said that many negs were quite old and that the company had hired more staff to ensure good customer service.
Reassured, I placed the order and paid with PayPal. 2 days later, my item arrived, well-packed and in perfect condition. Clearly, their investment in people and processes worked well.
Well done, RMS!
August 21, 2022
Unprompted review
Reply from Railway Model Store
Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work.
First Order to RMS.
Placed my first order after finding RMS on the Internet. Everything went well. Items delivered on time and well packaged. I expect to use their services again.
August 20, 2022
Unprompted review
Reply from Railway Model Store
We are incredibly grateful that you took the time out to leave us a 5-Star review.
My new favourite online model shop!
I’d not heard of RMS until this order. A search for Hornby GNER class 91 brought them up as best price. I am wary of some of these online shops that don’t actually stock items but source them when you order, so I did a bit of research; reviews all seemed positive. I emailed them on a Sunday about the contents of the Mk4 bundle they had, and had very pleasant exchange. So all seemed good, and I ordered the cl91. What brilliant service- Royal Mail tracked 48. Excellently packaged, so arrived perfect. I followed this up with their bargain Mk4 bundle, and the same perfect experience again. I genuinely cannot fault them.
And, they have a bonus rewards scheme, so I’m getting a few pounds off my next order. And there will be a next!
My new first choice model railway retailer.
August 17, 2022
Unprompted review
Reply from Railway Model Store
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Great seller XXXXX ebayer quik delivery…
Great seller XXXXX ebayer quik delivery even overseas. I bought there several times and all orders where received very quick wel wrapped in good order in a few days
wil buy again
July 28, 2022
Unprompted review
Reply from Railway Model Store
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime
Straight forward excellent
July 20, 2022
Unprompted review
Reply from Railway Model Store
Thanks so much for sharing your experience with us. We hope to see you again soon.
Good Service & Quick Delivery
Very helpful on the phone, When I ordered the article online information was quick that my item had been despatched and arrived in Germany within 5 days. Super
July 11, 2022
Unprompted review
Reply from Railway Model Store
Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work.
Easy to order
Easy to order, well packed, speedy delivery, product as ordered
July 11, 2022
Unprompted review
Reply from Railway Model Store
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Great service
Great Hornby retailer. Great service - offer discount codes to loyal customers and incredibly quick to resolve issues.
July 11, 2022
Unprompted review
Reply from Railway Model Store
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Would Recommend This Store
Would Recommend This Store. Excellent Customer
Service And Fast Dispatch.
July 8, 2022
Unprompted review
Reply from Railway Model Store
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Great service
Great service, great prices. All the parts I required were in stock and delivered within a few days. I will go to RMS before anywhere else.
June 26, 2022
Unprompted review
Reply from Railway Model Store
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Good service
Good service, happy with the service
Anyhow there was a mistake with shipment option they responded in a good way
Glad to buy from them again.
June 25, 2022
Unprompted review
Reply from Railway Model Store
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
Polite expertly handled.
June 14, 2022
Unprompted review
Reply from Railway Model Store
Thanks so much for sharing your experience with us. We hope to see you again soon.
Reply from Railway Model Store
Thank you so much for taking the time to leave us a 5-star review.
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