Rain.gg Reviews 161

TrustScore 1.5 out of 5

1.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 91 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the website, frequently encountering issues such as account bans without explanation, loss of credits, and difficulties with logging in or accessing funds. Customers also report significant problems with customer service, describing support as unprofessional, unresponsive, and unhelpful, often leading to instant bans or ignored inquiries. Reviewers also expressed frustration with payment-related issues, including high house edges, withdrawal fees, and accounts being blocked when attempting to cash out winnings. Many also felt the pricing structure was unfair, with high costs and poor value for rewards. Though some customers also noted positive experiences with the staff, describing them as active, helpful, and positive, the general sentiment was that the website's practices were untrustworthy, with concerns about the fairness of games and accounts being blocked, particularly after winning.

What people talk about most

Website

Customers consistently note negative experiences with the website, frequently expressing concerns about its... See more

Customer service

Consumers express strong dissatisfaction with customer service. Many report accounts being banned without... See more

Payment

Reviewers express significant dissatisfaction with the payment process. Many customers report difficulties... See more

Staff

People report ambiguous experiences with staff. Many reviewers express significant dissatisfaction, citing... See more

Price

Customers had negative experiences with price. Many reviewers advise against spending money, citing a high... See more

Reviews shaping this summary

Rated 1 out of 5 stars

You will thrown little treats till you are depositing money. But once you dry up & start playing only with those little treats...everything changes. Account gets banned without any explanation, ign... See more

Rated 1 out of 5 stars

Have to lose to get xp - or buy it for a scam price - also 11% house edge on these cases plus a 1% cashout fee. The rewards here are garbage and there all wager locked they have nothing on there compe... See more

Rated 1 out of 5 stars

The support team on this website are very unprofessional. I asked a question because i was confused on why when redeeming 387 coins only warranted my 258 in crypto and the support person asks "Are you... See more

Rated 1 out of 5 stars

Was playing shared battles, when offline after few matches and next morning my account was suspended, all my credits gone (560) ~ 400 euros. No explanation, no reason, when I asked live chat bot I got... See more


Company details

  1. Gaming service Provider
  2. Video Game Store

Written by the company

Rain.gg is the the fastest growing free-to-play CS2 (CS:GO) unboxing site.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

161 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

dont spent ur money here

very bad site put much money i think round about 5k usd my rank is platinum 5 and my highest win where 400 usd. every battle i do i lose if its crazy mode or normal. site is totaly rigged never gonna play here again.

May 2, 2025
Unprompted review
Rated 2 out of 5 stars

I deposited money 150$ - win nothing

I deposited money on this site in good faith that their “fairness rules” followed whatever bs regulations. Then I got sucked into the streamers and tips and got pretty focused on it. However nearly every single case lies about pull chance. Example that broke the game. 3 bots + me opening a case that has a 14% chance for a mag 7. We opened 10 cases 40 (total chances) and not a single one was a 14% chance win. This is how the game is rigged. Don’t fall for it.
It’s kinda fun but you will lose to bs and lying % chances that are fake. All fake

April 29, 2025
Unprompted review
Rated 2 out of 5 stars

Tons of Cases to Choose From

Really like the variety of cases here. There’s always something new to open, so it never feels repetitive. Whether you’re after cheap cases or chasing big wins, there’s a good mix for everyone. Keeps the experience fresh every time I log in!

April 28, 2025
Unprompted review
Rated 5 out of 5 stars

No.1 Support!

Had my account 2fa turned on without my auth, wrote a ticket, gpt resolved in 15 minutes and replies always under 90 seconds. EXCELLENT!

April 24, 2025
Unprompted review
Rated 3 out of 5 stars

Daily Free Cases Are a Win!

I’ve been coming back every day just for the free daily cases — seriously can’t get enough. The pulls are actually decent, not just filler stuff. I managed to score a couple of solid skins without spending anything. Super fun and keeps me coming back for more. Definitely worth checking in daily if you're into that kind of thrill!

April 24, 2025
Unprompted review
Rated 1 out of 5 stars

Nothing to win on this site!

This site is incredibly disappointing. When you engage in a case battle against a bot, you are guaranteed to lose. You rarely receive rain spins, while the bots seem to generate them effortlessly. You will generally lose every major battle. Even if you manage to win against a bot, it often doesn't yield any meaningful rewards for you, leaving you with nothing to show for the case battle. I urge people not to gamble here; it’s a frustrating and unsatisfactory experience.

April 21, 2025
Unprompted review
Rated 1 out of 5 stars

Complete scam

Complete scam (Customer service is apart of it too)

When you try withdraw, they make you complete a KYC. Then after its verified and you try withdraw, still doesn't work.

When you contact customer service they tell you your ID isn't linked to your bank. Then they ban you for breaching there terms of service.

Don't trust them took a lot of money of me.

April 19, 2025
Unprompted review
Rated 1 out of 5 stars

Moderation is unprofessional and inconsistent with written rules

I was muted in the chat for using a non-English language, even though there is no official rule stating that only English must be used. When I brought this up, the moderator responded with sarcasm, even saying "Sure. Enjoy your 10,000 minute mute." — a completely unprofessional attitude.

Their justification referred to "Republic of Ireland law" and internal expectations—but again, nothing in the actual chat rules reflects this. This creates confusion and makes moderation feel arbitrary, biased, and unfair.

I expected better communication and professionalism from a team managing a major platform. If there are language restrictions, they should be clearly stated in the official rules. Otherwise, punishing users based on unwritten expectations is simply unacceptable.

Proof of the conversation and mute has been saved and is available upon request.

April 19, 2025
Unprompted review
Rated 1 out of 5 stars

Extremely bad site

Extremely bad site, I did 50 battles with 10%+ cases and none of the battles even paid one of the sides, not even recoup 10% of the bets for anyone, Strongly not recommend they even removed my acc

April 16, 2025
Unprompted review
Rated 2 out of 5 stars

Hope they get audited

Site looks clean and the community manager is very nice. However the rewards are horrible, the vip host is a joke that leaves you on read for days then gives you 1% back from the thousands you lost, and the script is so visible that even their sponsored creators point it out.

Would not recommend burning money here.

March 29, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look