My trial got blocked even though I had not used a single credit. To test the platform properly, I paid for the account. We only used 15 credits out of 500 because the results were not meeting my re... See more
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Awful company policies. They tote about the quality of their API calls but when tested it had a spotty success rate versus just simply using Amazon's add product page with the same UPC. I had only mad... See more
Company replied
I had struggled a lot to extract infos from Amazon websites and keep up to date with constant layout modifications on their stores. Then I discovered Rainforest API. It just works, it is very well doc... See more
Company replied
Data is wildly inconsistent. Many times the Product API sends back responses that the ASIN has its buybox removed, or no description, or price...and all those things are there on the actual page. Rain... See more
Company replied
Company details
Written by the company
Rainforest is the real-time Amazon product data API you've been looking for. No manual rules or web-scraper maintenance required. Getting reliable and high-scale Amazon product data is difficult - that's why we created Rainforest. Customers use Rainforest to build apps and services to support the Amazon ecosystem.
Contact info
250 Wharfedale Road, Winnersh Triangle, RG41 5TP, Reading, United Kingdom
- hello@rainforestapi.com
- rainforestapi.com
3.0
Average
90 reviews
Hasn’t replied to negative reviews
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My trial got blocked even though I had…
My trial got blocked even though I had not used a single credit. To test the platform properly, I paid for the account. We only used 15 credits out of 500 because the results were not meeting my requirements and it was consuming more credits on each request. I decide to not proceeed.
When I requested cancellation and a refund, they refused, saying that since some credits had already been used, they could not process the refund.
April 30, 2026
Excellent support
Excellent support, top notch API. Fast and priced well!
April 30, 2026
Unprompted review
The data is awesome the only thing that…
The data is awesome the only thing that is frustrate me are the barcodes that couldn’t find
January 27, 2026
I am evaluating the Rainforest API.
I am evaluating the Rainforest API.
I sent this request:
api[dot]rainforestapi[dot]com/request?api_key=***&type=reviews&amazon_domain=amazon.de&asin=B01M4MCUAF&page=1
And got:
Error: 503 Service Unavailable
I cannot see what reviews look like via the API Playground also
The documentation says I can pass "reviews" in the type parameter. But I can't
The Support agent (Wynn AI) on the website was completely unhelpful
December 22, 2025
Unprompted review
They quickly resolved a technical issue
I ran into a minor problem with implementing an API for my website. I was pleasantly surprised at how quickly customer service responded to me, identified the problem, and provided a solution.
April 19, 2025
Rainforest API won't commit to fix bugs and won't refund your money
Search requests don't work as advertised
Search requests only return the first page. If you send a search query to pull from page=1 to page N, it will only return the first page. When confronted with the issue they did not commit to fixing the issue.
They did offer a workaround to send individual queries one page at a time. But that does not work for us without major development effort on our end to change the way we populate and maintain collections.
Here is how they explained their bug system works:
"First, I wanted to give you a quick overview of our JIRA ticketing prioritization. Our ticketing system is weighted to allocate resources to the most impactful issues, measured by factors such as the quantity of customers reporting. At this time, this issue does not meet requirements to reallocate resources from other projects, and sadly we cannot override this or bump the priority based on our findings here, although we have added them to the JIRA ticket for our team."
Since they couldn't commit to fix the bug, I asked for my for my money back. They refused. Instead, they offered "to roll over your unused/remaining credits from this cycle to the next cycle if we're unable to fix the issue by then."
I cannot recommend Rainforest API until they change their practices
November 27, 2024
Unprompted review
Reply from Rainforest API
Thank you for the feedback, Ricardo. We apologize for the business disruption as our team works to address your issue. The workaround is a temporary proposal, and our team will share a more definitive timeline as soon as possible. We do understand the urgency and will reach out to you via your ticket to see if we can find a more suitable resolution for you until the issue is resolved. Thanks again.
Simple API with Good Documentation
Very simple API with clear documentation. Was a breeze to get up and running using the function we chose to use.
September 25, 2024
Reply from Rainforest API
Hi Dave. Thank you for taking the time to share your feedback! We know how important it is to have a quick and smooth start with any product, and we're happy to hear Rainforest API has been working out well for you. Let us know if we can ever be of any support.
good data but not quick response
August 28, 2023
Unprompted review
Reply from Rainforest API
Hi Altiforti. Thanks for taking the time to share your feedback. We're sorry to here that your experience using Rainforest API has not been satisfactory. Our Customer Success team is happy to look into any issues that might increase response time. Please reach out at hello@rainforestapi.com so we can investigate.
Reply from Rainforest API
Hi there. Thank you for the feedback! We aim to make your work easier and support you with quality documentation. Happy to hear you are satisfied with Rainforest API.
Evil Company If You Want to Cancel/Pause Subscription
If you want to cancel/pause your subscription for next month, they cancel your account immediately.
This is a very dark, nasty pattern from the programmers. Unforgivable if you want to do business.
April 8, 2024
Reply from Rainforest API
Hi Thomas. Thanks for sharing about your experience. We're sorry that you have had trouble with your subscription. Rainforest API offers the option of deleting (canceling) or deactivating (pausing) your account. If a user selects the option to delete their account, they will be prompted to confirm, and then the account will be closed and the customer ID deleted. If a user deactivates their plan, they will also be prompted to confirm, and their subscription will then be deactivated. Their API key can be used again upon reactivation. (The user can always choose to request a new API key as well.)
We do not currently offer an option to set a date in the future to pause or cancel your subscription, however, you can deactivate and reactivate as needed. If you are having any issue with account deletion or pause, or want to share any recommendations about how to make the cancellation or pause process more straightforward, please write us at hello@rainforestapi.com. Thanks again.
data is highly unreliable data
data is highly unreliable data. I was also blocked from logging into my account and forced to overpay.
February 27, 2024
Unprompted review
Reply from Rainforest API
Hi there, Zac. Sorry that you experienced a login issue! If you're open to reactivating your account, we'd be happy to provide you a credit so you can retest the API and work with our team to get to the source of the data issues. Please reach out to hello@rainforestapi.com. Thank you!
Don't be deceived
Don't be deceived, this is just screen scraping Amazon websites. There's very little value added beyond (I assume) using a network of proxies to get around Amazon's protection mechanisms.
The expensive API doesn't provide valuable insights, data or anything actionable unless it already exists in Amazon.
There are so many opportunities to add value, but Rainforest misses the mark on them all. Find a product by GTIN?.. nope - you have to do that manually. Get categories for a product?.. nope - nothing valuable coming back from Amazon.
Update to response from Rainforest:
I did try and raise my concerns, your team was uninterested in engaging with me and dismissive.
I'm also curious as to why you would publish the email address we use for your service.
You've clearly no regard for customers, privacy or data.
February 28, 2024
Reply from Rainforest API
Hi Customer 1. Thanks for sharing your feedback. We are sorry that you feel deceived and have not found Rainforest API to meet the needs of your use case.
Rainforest API provides web-scraped data from public domain sources, as we note on our website. As you said, we do provide data that exists on Amazon — we do not claim to provide proprietary data that is not open to the public (from the various Amazon domains) or any specific insights based on the data. We manage all the complexities that come with web-scraped data collection, where other web scrapers (built in-house by customers, for example) may fail due to lack of efficient use of rotating IPs and device profiles to prevent detection and blockage of data.
Our aim is to ensure that the data we provide supports our customers in forming valuable insights and finding actionable opportunities. To that aim, Rainforest is built to help you do that as easily as possible, for example, with functionality like search by GTIN (with the target Amazon domain). We have a large and vibrant customer base that utilize the product for their analytics and ecommerce needs at significant scale, however, we fully recognize that customers have differing needs.
If you are willing, we'd love to have a product representative connect with you to learn more about any difficulties you’ve encountered and the specific scenarios you'd like Rainforest API to support. Please let us know if that might work by sending a note to hello@rainforestapi.com, attention: Product & Engineering.
A complete scam
A complete scam. All they do is screen scrape the Amazon products page. They do not have any data not easily publically assessable. Their support is incompetent, the only place they have resources is in billing and collections. Once they know about you, they spend all their efforts trying to steal your money each month instead of fixing their broke, inconsistent service.
February 11, 2024
Unprompted review
Reply from Rainforest API
Hi Judge. We are very sorry to learn that you feel you have been deceived and that you have been let down in your support experience. We certainly aim to provide a completely different experience than what you are describing and would love to have another chance to help you correct any issues you are experiencing.
Rainforest API provides web-scraped data from public domain sources, as we note on our website. We do not claim to provide proprietary data that is not open to the public (from the various Amazon domains). We manage all the complexities that come with web-scraped data collection — our methodology and specialization of technology expertise for effective scraping, where often other web scrapers (built in-house by customers, for example) may fail due to lack of efficient use of rotating IPs and device profiles to prevent detection and blockage of data. With our technique of page parsing, full-browser rendering and javascript execution, our customers can pull in product, search results, offers, and seller data from any page on an Amazon domain.
As we are not able to identify an associated ticket with your name here (on Trustpilot), please email us at hello@rainforestapi.com to investigate your issues further. We are eager to make this right for you.
Customer support immitating support
Customer support tried to convince me that having 30-50 seconds of response time for single listing API request is normal and I shouldn't expect API to work for any valid Amazon product url.
November 24, 2023
Data is wildly inconsistent
Data is wildly inconsistent. Many times the Product API sends back responses that the ASIN has its buybox removed, or no description, or price...and all those things are there on the actual page. Rainforest's scraping is not very good if you're relying on it for accuracy.
October 30, 2023
Reply from Rainforest API
Hi John. Thank you for your business and this review. Our Customer Success team would love to get to the bottom of the inconsistency you are encountering with the Product API. We're not aware of any specific issues as you describe, so it would be helpful if you could provide an example. Please reach out to hello@rainforestapi.com so we can resolve this for you. Looking forward to connecting soon!
Very weak for pulling reviews
One of the key things we needed was access to the reviews. Rainforest API only pulls the first page of reviews which is usually around 10. For a product that has hundreds or thousands or reviews, pulling just the first 10 is absolutely useless.
October 11, 2023
Reply from Rainforest API
Hi Manish. Thank you for sharing your feedback. We're sorry that you are experiencing an issue getting reviews beyond the first page. There are sometimes limitations imposed (not on our side) for pulling in reviews when the count is in the thousands. You should still be able to paginate through multiple pages and therefore pull in more than 10 reviews. Our support team would love to assist you in figuring out what might be the issue. Please reach out with an example to our team at hello@rainforestapi.com.
We look forward to hearing from you and helping you get the data you need!
Bad customer service
I have been using the service for years and was delighted. For months now it has started to have different bugs that make the application not return the correct data, which is essential for this type of service. We have had tickets open for 4-6 months and we are still waiting for a response. The last, a couple of tickets opened 2 weeks ago indicating a SERIOUS error and still no response. A couple of years ago, this error already happened and after reporting it they solved it in hours, now ... we are still waiting for a response.
EDIT: Everything remains the same, a ticket opened 1 month ago that makes it impossible to use the API for certain countries and their response is that since it is not something important they do not know when it will be resolved. In other words, not being able to use the service you pay for is not important ...
EDIT: A week later and they still haven't given me a solution and they don't even know when they will be able to get to it.
EDIT: More than a month since the last incident, with no resolution date and we are still paying for it. The customer service is a disaster.
October 25, 2023
Unprompted review
Reply from Rainforest API
UPDATE: Our apologies for letting you down and conveying in any way that your issue is not important. Understandably, this has been very frustrating for you and is certainly not the experience we aim to provide. The team is investigating your issue and will get back to you with an updated timeline soon. We will work with you to find a suitable resolution.
-----
Thank you for taking the time to share your feedback. We’re sorry that you have been let down in your experience getting your issue resolved. Your business needs matter to us, and we do not take your dissatisfaction lightly.
Our customer success team responds within one day and aims to provide a resolution as quickly as possible. When an issue or request needs our engineering team’s attention, it is assessed and responded to according to its priority among all open issues and requests. Although we may resolve some issues in just a few hours, and perhaps did so with more frequency in the past, we cannot guarantee that SLA for every issue raised. We can assure you that our engineers are working as quickly as possible to fix issues and respond to site or page updates.
We hope to resolve your current issues soon. If there is an open ticket that has gotten no acknowledgment, please email hello@rainforestapi.com referencing this review, so I can direct our Head of Customer Success to investigate. We sincerely apologize for the inconvenience and hope we can delight you again with a better experience soon.
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