Cant do zero stars cause they don’t deserve one I have been waiting for a solution since 28 of October and nothing they have gone quiet. I finally raised a dispute with my bank so they can keep the g... See more
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Company details
- Gift Shop
- also in
- Hobby Store
Written by the company
GCX is a member-to-member marketplace where shoppers can buy gift cards at a discount to save on over 3,000 brands, and sellers can earn cash for their unwanted gift cards. For every seller cashing in on old cards or credit, a happy buyer saves at a favorite store or restaurant. With the GCX app for iPhone and Android, members can take the marketplace on the go. It's free to join, plus every order comes with our 90 Day Money-Back Guarantee. Whether you're buying or selling, we're here to make your money worth more. Reach out to us at support@raise.com for any questions.
Contact info
Chicago, United States
- support@raise.com
- raise.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 60% of negative reviews
Typically replies within 1 week
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Will never use them again
Will never use them again! Sold a $1000 gift card, received funds only to be told that the buyer reported that there was no balance. That was an outright lie. I check all balances prior to listing on site and they were purchased by a family member. Don’t shop at Bloomingdale’s and never used it. Verified it had the balance it was supposed to before listing it and within a week was told they were charging me. Can’t tell them it was fraud bc they side with the buyer. Tried to report it stolen with Bloomingdale’s but can’t do that bc the person who used up the gift card used a different name than what they used to purchase on Raise. Absolute fraud and out $1000 for this. Will NEVER use them again. After years of using them without issue, this was the last straw. Better yet, contacting them was a nightmare about this. They really didn’t care to look into it and just said “we have a guarantee with the buyer” well what about the seller who is now out that entire gift card. Buyer should have been investigated further or they need to come up with a way that physical gift cards in excess amounts be sent to them for verification. They would have caught this person and I wouldn’t be out the money. Glad the person received $1000 for free though.

Reply from GCX
still no respond from raise about my…
still no respond from raise about my order. i bought a gift card from raise for 500$ and i didnt received it and now i cant login to my account

Reply from GCX
It's a legit website to look for great…
It's a legit website to look for great deals for buying gift cards at a nice discount to use immediately. Going to Olive Garden? Spent 2 minutes to buy a giftcard and saved $5 and used the giftcard right away to pay for dinner.

Reply from GCX
Works great so far!
So far, I've bought cards for Instacart, Chipotle, Domino's, and REI, and all have worked great!

Reply from GCX
I don't want to be in raise.
I don't want to be in raise.. the code you sent me is 841 212 please be aware I'll never use your service You have my name and email address

Reply from GCX
So I made an account and sent them my…
So I made an account and sent them my license to verify myself and all was good until apparently I sold to many gift cards cause now when I went to withdrawal my money they locked my account and refuse to answer any of the emails I’ve sent them. Here’s the kicker-they don’t have a phone number for you to call either! Also contacting the bbb!

Reply from GCX
Please i want to withdraw my funds
I don't like being provoke
Please i want to withdraw my funds, what is wrong with you guys, holding my fund since 7 days now haven't received my payout and cannot withdraw the remaining balance,
Please release my funds

Reply from GCX
Give'em a eGift card...why not?
I would recommend this business to everyone and anyone. I have bought from this company to give gift cards for my friends and family members. Christmas time, you get a card, you get a card, and you get a card. LOL This past season, everybody got a card. I bought cards and within a few minutes they were available for me to use. This was great for me when I was standing in the store check out line and spending more than I planned to spend. I found a card that could save me an extra $20 by buying the card and using it immediately in the store for my splurges during the holidays. I have had a bad card a time or two, but it was resolved. I was happy and will continue to be a customer of this service.

Reply from GCX
I bought an $100 eGift Card for Online…
I bought an $100 eGift Card for Online Only purchases at Personalization Mall. When trying to use the eGift Card, Personalization Mall stated I had to call their Corporate Office to use the eGC's. Upon doing so, the vendor (PM) said the eGift Cards have wrong codes and would not accept.
I have alerted RAISE 3 times and have uploading photos of the problems. RAISE has NEVER responded to any of my "problem tickets."
I used to use RAISE 10-15 times a year... Never Again!
I'm out $100!!!

Reply from GCX
Not worth the hassle!
Purchased numerous gift cards for a big home project and was told via the app that the gift cards would be delivered immediately. I drove to the store, ready to make my purchase, and no gift cards. It now says my account is frozen. They took my money and when I went in the app it said to call this number. I called the number and it’s disconnected. After googling for a bit, I found another number but it’s an automated message, no actual person to speak to. It said that you can chat with an agent between 9-5. It’s currently 9:15 and finding this chat is a feat in itself. Customer service is HORRIBLE. I can’t even talk to someone about either releasing the gift cards to me or refunding me. I will have to work it out with my bank. Lesson learned, I will never again purchase from Raise.

Reply from GCX
Buyer be aware
Buyer be aware, this business buys and sells giftcards. Some of the gifts cards on their site that they sell to customers are the same giftcards that they bought from other customers. So if they purchase a giftcard with a zero balance and you are the unlucky sole that purchases that said gift card you are out of luck with them giving you your money back. This type of situation happens frequently. Ive have purchased giftcards from them that either had a zero balance or the giftcard id didnt have enough digits or the giftcard id had the wrong digits. They are fully aware that these situations happen and even have a section of their site mentioning this but when it occurs for some reason you have to prove that the gift card doesn't work........ How can you prove a giftcard had a zero balance prior to your purchase? All they will do is check that the giftcard had a balance on the date they purchased it but the dummies dont understand that if someone writes down the giftcard number, sells Raise the giftcard and then several days later use that same giftcard. The one on Raise site will be spent before it's even sold to a new customer.

Reply from GCX
The worst customer service
The worst customer service. Only way to contact is via email; no live phone number and live chat doesn't work.
Tried to sell my unwanted card and they wanted a picture of my driver's license, which is ILLEGAL in my state. When I emailed to explain that, I got "oh well....sorry that's our policy" even though they had personal email, address and credit card that they had no problem using when I wanted to buy cards. I will be closing this account after I get rid of my cards. This company sucks.

Reply from GCX
Poor customer service and support
Purchased 2 gift cards for cold stones ice cream both did not work. Immediately reached out and have not recieved any response or support and it's been a week. They are quick to take your money but will take forever to respond to solve a problem. They say they offer your money back guarantee if the giftcard purchased doesn't work well, that is definitely not the case.

Reply from GCX
Not a way to start new years rise…
Yesterday i tried to buy a ebay giftcard since they had a 15% discount. Never got my card but they removed the charge from my back and froze my account for no reason i used apple pay to pay for the giftcard card was in my name and everything ive read they just freeze new accounts and thats why some of their users cant sell there unwanted giftcards because they are banning every new user
Update: they fixed my account and gave me 20$ credit cant wait to start saving (:

Reply from GCX
Fake site
Fake site. Tried to buy cards, charged my card, cancelled my order and locked my account. Cool

Reply from GCX
Credit Card Farming
I tried purchasing two Barnes and Noble gifts cards with these bozos and they immediately charged my credit card and refunded it and then they suspended my account. I suspect they are just credit card farming and that I can expect my credit card fraud alert to be going off at any moment. Buyer beware and AVOID these scammers.

Reply from GCX
Order cancelled and account suspended
After using them a few times over the years without issue, my most recent $50 gift card purchase was cancelled and account suspended with no explanation given.
While this was eventually rectified, there still wasn’t a useful explanation and I will not look to purchase gift cards given the headache.

Reply from GCX
Tech glitches and terrible communication
Previously I had used Raise and been very pleased with their prices and service. Recently I tried to purchase Disney gift cards. Something unusual happened when I logged in on the website and the app opened. All of a sudden I was locked out of my account and got a message it had been suspended. The phone number on the site was disconnected. I sent an email to support.
I received a voicemail the next day telling me to email support with my availability for a call. I did so. I also called the number back and got a message saying no support agents were available and I should leave a message with my name and contact information. I did so.
It is now three days since my last attempt and five days since all this started. Needless to say, the great price on those Disney cards is long gone. I’ve had to verify my purchases before on other card sites, but I’ve never been ignored like this or had so much trouble purchasing anything. Assuming my account ever gets restored, I doubt I’ll be purchasing anything else from Raise unless they honor the original price of the Disney cards I tried to buy.

Reply from GCX
I loved this site
Fixed my account, I no longer have any issues with Raise.

Reply from GCX
DONT DO BUSINESS WITH THESE FRAUDS
DONT DO BUSINESS WITH THESE FRAUDS! THEY TOOK MY $ FOR $100 KOHLS GIFT CARD BLACK FRIDAY AND IT HAD $0 ON IT. WORST IS THEY DONT ANSWER EXCEPT GENERIC EMAILS NO PHONE SAYING 2 DAYS THEN 7 WELL ITS 3 WEEKS AND NADA, STAYYYYY CLEARRRRRR OF THIS FRAUD AND TERRIBLE SERVICE. HAD TO HAVE MY BANK DO A FRAUD REPORT BECAUSE THEY WONT HELP ME

Reply from GCX
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