I found the process of changing my nominated account difficult online, in large part because I was not receiving messages from Raisin into my email account. I therefore telephoned Raisin. The call w... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Used Raisin past 2-3 years ti maximise my interest returns on savings account. ideas initially a bit worried about basically putting money in a foreign account, adding a degree of separation, but the... See more
Company replied
Established contact about a year ago without making investment. No hassle in meantime only occasional comms and alerts. Finally made lump sum investment via the platform this last week and the process... See more
Company replied
I wish I had found Raisin sooner, working with this platform is a no-brainer! Just one lot of screening paperwork (legal/financial/ID etc.) and then moving between funds or setting up new ones is done... See more
Company replied
Company details
Written by the company
Raisin.co.uk is the UK marketplace for Raisin, which serves over 220,000 savings customers across Europe. Today, Raisin UK has one aim; to help UK customers save time and make money through our savings marketplace. We provide UK savers with an easy way to apply for and manage savings products from a variety of partner banks which are guaranteed by the Financial Services Compensation Scheme (FSCS) for our UK banks or the European country equivalent for our European banks, through the European Deposit Guarantee Scheme (DGS).
Contact info
Raisin UK, Cobden House, 12-16 Mosley Street, M23AQ, Manchester, United Kingdom
- 01613882399
- help@raisin.com
- raisin.co.uk
4.3
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Where's my cash?
I have made three withdrawals on easy access accounts. None has been fulfilled yet by Raisin, the first of which is now 8 days overdue.
Aside from the lost interest, I'm now getting concerned. I have sent email enquiries, which remain unanswered.
December 13, 2025
Unprompted review
Reply from Raisin UK
Dear Kevin,
Thank you for taking the time to share your feedback. We’re sorry to hear about the difficulties you experienced.
To clarify, when a withdrawal is requested from an Easy Access account, the funds are first returned to your Raisin UK Transaction Account. They are not transferred directly to your nominated bank account. Instructions on how to withdraw your finds from your Transaction account can be found on our website: https://helpcentre.raisin.com/hc/en-us/articles/4405485928081-Can-I-withdraw-funds-from-my-Transaction-Account
You’ve mentioned that you contacted us by email. Please note that, for security reasons, account-specific queries can only be answered when they originate form registered email address. If you have not yet received a response, we recommend sending us a secure message from within your Raisin UK Account or contacting us by phone, so our Customer Service team can review the status of your withdrawals and assist you without further delay.
Alternatively, we’ve asked you for further details via Trustpilot. Once provided, we’ll be able to investigate this for you.
Kind regards,
The Raisin UK Customer Services Team
very easy to select savings account…
very easy to select savings account that suited me and had a good interest rate
December 12, 2025
Reply from Raisin UK
Dear Chris,
Thank you for taking the time to leave a 5-star rating for us.
Your feedback is highly valued by Raisin UK and it motivates us to continue providing excellent services to our customers.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
If you need assistance, please don't hesitate to contact us.
Kind regards,
Raisin UK Customer Services Team
I have money with this bank
I have money with this bank. I am trying to register online but their system is uselesss useless useless
And it says some of the information I am entering is wrong - it is not. Is this process controlled by nutters?
December 10, 2025
Unprompted review
Reply from Raisin UK
Dear Mike,
Thank you for taking the time to share your feedback. We’re sorry to hear about the difficulties you experienced while trying to register.
To clarify, Raisin UK is a savings marketplace, and a Raisin UK Account must be successfully registered before funds can be placed into a savings product or managed through our platform. If you’re seeing a message indicating that some of the information entered is incorrect, our team can help review this with you and check whether there may be an issue with the details being used during registration.
If you’re having trouble completing the process, please contact our Customer Service team and provide a little more information so we can investigate this properly for you. You can reach us by email at help@raisin.com or by phone on 0161 388 2399, Monday to Friday, 8:30am to 4:30pm (excluding Bank Holidays).
We’ll be happy to look into this and assist further.
Kind regards,
The Raisin UK Customer Services Team
Easy to use
Easy to use, much better interest rates than standard banks. Give it is go.
December 5, 2025
Reply from Raisin UK
Dear John,
Thank you so much for sharing your experience with us. We're glad you found it easy to use Raisin UK and wish you good savings!
If you need assistance, please don't hesitate to contact us as we’re happy to help.
Kind regards,
Raisin UK Customer Services Team
Two Years of the Raisin Experience
I've been using Raisin for a couple of years now and been impressed by the service. Fast, efficient and really simple to use, the interface and tools have been enhanced recently making it easy to navigate and make my choices for managing my money. The dashboard is clear and uncluttered and lets me manage the administration of the various accounts I have on the platform.
December 5, 2025
Reply from Raisin UK
Dear Etelvina,
Thank you so much for your fantastic review!
We're pleased to hear your valuable feedback and we’re happy that you’re enjoying using Raisin UK.
We always strive to provide excellent experiences to our customers.
If you need any assistance, please don't hesitate to contact us; we’re happy to help.
Kind regards,
Raisin UK Customer Services Team
Investing made simple.
I find it so convenient to invest through Raisin as they keep up to date with all types of investments and interest rates. I find it so easy to transfer investment money from my Nominated Account to my Raisin Account to fund an investment of my choice. Yes I would recommend Raisin to anyone wishing to invest their money in a safe place.
December 4, 2025
Reply from Raisin UK
Dear Charlie,
Thank you so much for sharing your experience with us. We're glad you found it easy to use Raisin UK and wish you good savings!
If you need assistance, please don't hesitate to contact us as we’re happy to help.
Kind regards,
Raisin UK Customer Services Team
Customer service is excellent and matured funds are returned quickly
Customer service is excellent. Phones are answered quickly and any queries I have are resolved.
I have used Raisin for a few years and although I was worried about some banks not being UK based, I went ahead and invested. Matured funds are always returned quickly and I am happy with the service received so far. I have recently invested in a fixed rate bond as, even after paying the tax, it is much better than leaving money in a bank account that is paying a low rate.
November 25, 2025
Unprompted review
Reply from Raisin UK
Dear Ceceila,
Thank you so much for your fantastic review. Your feedback is heartily appreciated!
We always strive to ensure that our customers have a smooth experience while they manage all their savings accounts in one place.
Feel free to reach out to us if you ever need any assistance.
Kind regards,
Raisin UK Customer Services Team
Very simple to use Raisin
Very simple to use Raisin, it saves all the effort of passing security checks to set up accounts with different banks, plus the rates offered are competitive.
December 4, 2025
Reply from Raisin UK
Dear Neil,
Thank you for taking the time to post your 5-star review! We appreciate it!
We work hard to ensure that our customers feel heard and supported.
If you need assistance, please don't hesitate to contact us at 0161 601 0000, via email at service@raisin.co.uk or explore our FAQs available through your account.
Kind regards,
Raisin UK Customer Services Team
Excellent telephone access.
It is comforting knowing that one can talk to a person rather than an AI generated ‘thing’! Darren was friendly and knowledgeable, making everything I required simple to understand.
December 3, 2025
Unprompted review
Reply from Raisin UK
Dear Susan,
Thank you so much for your great review. We appreciate you taking the time to let us know how great your experience has been so far.
We are so pleased to hear of a positive experience with our Customer Service Team and one of the agents Darren was able to assist with your queries.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
Please feel free to contact us anytime you need assistance.
Kind regards,
Raisin UK Customer Services Team
Feel confident using this platform
Very happy with Raisin. Fast, efficient and the app is easy to use.
Lots of opportunities given providing lots of choice with everything open and clearly explained. Feel confident using this platform
December 3, 2025
Reply from Raisin UK
Dear Sheila,
Thank you so much for your fantastic review. Your feedback is heartily appreciated!
We always strive to ensure that our customers have a smooth experience while they manage all their savings accounts in one place.
Feel free to reach out to us if you ever need any assistance.
Kind regards,
Raisin UK Customer Services Team
Great company
Had a problem with my bond which was quickly sorted out and compensation offered. Very good service and easy platform.
December 1, 2025
Reply from Raisin UK
Dear Sharon,
Thank you so much for your fantastic review! It made our day!
We're pleased to hear that you are enjoying using the Raisin UK App. We are committed to providing excellent services to our customers
Feel free to contact us if you ever need any assistance.
Kind regards,
Raisin UK Customer Services Team
Reply from Raisin UK
Dear Jing,
Thanks for taking the time to post your 5-star review and for posting about your positive experience with Raisin UK!
We are thrilled to hear you received the guidance you wanted. We are committed to providing excellent experiences to our customers.
Kind regards,
Raisin UK Customer Services Team
Easy to use
Easy to set up and view account information. Just so simple and uncomplicated.
December 3, 2025
Reply from Raisin UK
Dear Paul,
We appreciate your feedback!
We're always so pleased to hear when a customer is enjoying using Raisin UK!
Please let us know if you require any assistance as we are more than happy to help.
Kind regards,
Raisin UK Customer Services Team
Changing nominated account
I found the process of changing my nominated account difficult online, in large part because I was not receiving messages from Raisin into my email account. I therefore telephoned Raisin. The call was answered promptly by Dale, who talked me through the various stages. I consider the process cumbersome and do not understand why the change should take 5 working days but I could not fault Dale's customer care.
November 28, 2025
Unprompted review
Reply from Raisin UK
Dear customer,
Thank you so much for your great review. We appreciate you taking the time to let us know how great your experience has been so far.
We are so pleased to hear of a positive experience with our Customer Service Team and one of the agents Dale was able to assist with your queries.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
Please feel free to contact us anytime you need assistance.
Kind regards,
Raisin UK Customer Services Team
Great start as new user.
Just started with Raisin as need to open multiple accounts due to current FSCS £85k guarantee (before this changes to £120k). Could not have been easier with super clear correspondence at every step. (Superb UX/UI and content design). Native app is a bit basic at the moment but main web access is fine. Highly recommend so far with regards to onboarding.
Spread of investments seem as good as competitors like Hargreaves’s etc.
November 29, 2025
Unprompted review
Reply from Raisin UK
Dear Oliver,
We value your feedback and appreciate your taking the time to let us know how great your experience has been so far.
We are committed to providing a seamless experience to our customers.
Feel free to contact us if you ever need any assistance.
Kind regards,
Raisin UK Customer Services Team
This company provides a very supportive…
This company provides a very supportive caring role on the phones as well as on the online. I had a problem and I rang on the phones and the lady sorted it out. Very understandably Knowledgeably
November 14, 2025
Unprompted review
Reply from Raisin UK
Dear Tejpal,
Thank you for leaving us a review.
We appreciate you taking the time to provide this positive feedback, we are pleased to hear that you feel satisfied with Raisin UK!
We strive to provide our customers with the best rates, and we are continually adding new rates and products to our online savings marketplace.
If you need any assistance, please don't hesitate to contact us on 0161 388 2399 or explore our extensive library of FAQs available through your account.
Kind regards,
Raisin UK Customer Services Team
Sort code did not relate to Raisin
Went into my bank with Account number and Sort code to transfer funds into it.
Was informed the Sort code was not Raisin UK but another company and former appears on the FCA register as not authorised.
The bank strongly recommended against transferring funds.
November 25, 2025
Unprompted review
Reply from Raisin UK
Dear Ray,
Thank you for sharing your feedback.
To clarify, Raisin UK is a regulated savings marketplace, and the Raisin UK Transaction Account you receive when registering is provided by our servicing bank, ClearBank, who supply the sort code and account number used to transfer funds in and out of your Raisin UK Account. This means the sort code will correctly appear as belonging to ClearBank rather than Raisin UK directly.
Both Raisin UK and ClearBank are fully authorised and regulated in the UK, and deposits held within the Raisin UK Transaction Account are protected by the FSCS (Financial Services Compensation Scheme) up to the applicable limit. This arrangement is standard for all customers using our platform.
If you would like us to confirm that the account details you provided to your bank are correctly linked to your Raisin UK Account, please contact our Customer Service team. You can reach us by phone on 0161 388 2399 (Monday to Friday), by sending a secure message through your Raisin UK Account, or by emailing us at service@raisin.co.uk. We will be happy to review this for you and provide further guidance.
Kind regards,
The Raisin UK Customer Services Team
Reply from Raisin UK
Dear Ann,
Thank you for taking the time to leave a 5-star rating for us.
Your feedback is highly valued by Raisin UK and it motivates us to continue providing excellent services to our customers.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
If you need assistance, please don't hesitate to contact us.
Kind regards,
Raisin UK Customer Services Team
I have opened an account with raisins…
I have opened an account with raisins but never gave me the offer
November 27, 2025
Reply from Raisin UK
Dear Jason,
Thank you for taking the time to leave your review.
We can confirm that you previously received a welcome bonus from Raisin UK earlier this year. In relation to our most recent Loyalty Bonus promotion, eligibility depends on meeting the specific criteria outlined on our website at the time of the offer.
Upon reviewing your account, you did not meet the conditions required for this particular promotion.
If you would like us to go through the criteria with you or check any future offers, our Customer Service team will be happy to help.
Kind regards,
The Raisin UK Customer Services Team
My third time using raisan,no problems…
My third time using raisan,no problems and website is easy to navigate
November 26, 2025
Reply from Raisin UK
Dear Daren,
Thank you for taking the time to leave a 5-star rating for us.
Your feedback is highly valued by Raisin UK and it motivates us to continue providing excellent services to our customers.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
If you need assistance, please don't hesitate to contact us.
Kind regards,
Raisin UK Customer Services Team
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