I found the process of changing my nominated account difficult online, in large part because I was not receiving messages from Raisin into my email account. I therefore telephoned Raisin. The call w... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Used Raisin past 2-3 years ti maximise my interest returns on savings account. ideas initially a bit worried about basically putting money in a foreign account, adding a degree of separation, but the... See more
Company replied
Established contact about a year ago without making investment. No hassle in meantime only occasional comms and alerts. Finally made lump sum investment via the platform this last week and the process... See more
Company replied
I wish I had found Raisin sooner, working with this platform is a no-brainer! Just one lot of screening paperwork (legal/financial/ID etc.) and then moving between funds or setting up new ones is done... See more
Company replied
Company details
Written by the company
Raisin.co.uk is the UK marketplace for Raisin, which serves over 220,000 savings customers across Europe. Today, Raisin UK has one aim; to help UK customers save time and make money through our savings marketplace. We provide UK savers with an easy way to apply for and manage savings products from a variety of partner banks which are guaranteed by the Financial Services Compensation Scheme (FSCS) for our UK banks or the European country equivalent for our European banks, through the European Deposit Guarantee Scheme (DGS).
Contact info
Raisin UK, Cobden House, 12-16 Mosley Street, M23AQ, Manchester, United Kingdom
- 01613882399
- help@raisin.com
- raisin.co.uk
4.3
Excellent
4K reviews
Asks customers to review
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Recommendation
I would like to recommend raisin uk for investment. I have been with them for several yrs, i currently have 2 investments with them.
February 6, 2026
Unprompted review
Reply from Raisin UK
Dear Customer,
Thank you so much for your great review. We appreciate you taking the time to let us know how great your experience has been so far.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
Please feel free to contact us anytime you need assistance.
Kind regards,
Raisin UK Customer Services Team
Easy transfer
After funds matured in my old account, the money was quickly transferred to a new account which I had opened. As the new account was with the same company as the old account, it probably made the transfer easier.
February 3, 2026
Reply from Raisin UK
Dear Pamela,
Thank you so much for your great review. We appreciate you taking the time to let us know how great your experience has been so far.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
Please feel free to contact us anytime you need assistance.
Kind regards,
Raisin UK Customer Services Team
I find it so easy to invest with Raisin…
I find it so easy to invest with Raisin and their website is so simple to view all options available.
Every transaction I have made has been completed immediately, no fuss!
February 5, 2026
Reply from Raisin UK
Dear Ian,
Thank you so much for your great review. We appreciate you taking the time to let us know how great your experience has been so far.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
Please feel free to contact us anytime you need assistance.
Kind regards,
Raisin UK Customer Services Team
Raisin works as the middle man to put…
Raisin works as the middle man to put your money in high interest savings accounts. The two things required for this type of service is good suggestions for high interest savings accounts, and a reliable, trustworthy way to deposit your money. The latter had been true for my experience up until a couple of days ago, when the money that was in my holding account (available balance) disappeared. I don’t know whether I have now lost this money, and it was a fairly considerable amount in there. So not great if you want a stress free banking experience.
February 3, 2026
Unprompted review
Reply from Raisin UK
Dear Farah,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience.
To reassure you, any money held in your Raisin UK Transaction Account (available balance) will only move in one of two ways: either it is transferred to a savings product that you’ve applied for, or it is withdrawn by the account holder to their nominated bank account.
If a savings product application is placed, the funds are moved from the Transaction Account to the selected savings product. During this process, they may no longer show as an available balance and will instead appear under the relevant savings account, usually within one business day (and up to two business days in some cases).
Information on how to view your balances and track where funds are held can be found in the Help & FAQ section of our website. If you’re unsure where your funds are currently located, our Customer Service team will be happy to help you navigate your account and confirm this for you.
You can contact us by phone on 0161 388 2399 (Monday to Friday, 8:30am to 4:30pm, excluding Bank Holidays), or by sending a secure message from your Raisin UK Account. Alternatively, if you’d prefer, you can share further details with us privately via Trustpilot and we can look into this for you.
Kind regards,
The Raisin UK Customer Services Team
DO NOT USE. SCAM!
I have given Raisin UK 1 star as I invested 1k with them in September 2025 and this amount made NO INTEREST so it was all withdrawn February 2026. Absolutely rubbish!! I received no interest at all from them but I doubt that they didnt gain any from me!
February 4, 2026
Unprompted review
Reply from Raisin UK
Dear Karen,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience.
Raisin UK is a savings marketplace. Customers first choose a savings product from the range available on our platform. Once a product is selected, customers then transfer funds into the Raisin UK Transaction Account, after which the funds are forwarded to the chosen savings product. Interest starts accruing only once the savings product has been successfully opened and funded.
From our records, it appears that no savings product was opened during the period you’ve mentioned. As a result, the funds remained in the Transaction Account and were later withdrawn without having accrued interest. Monthly Transaction Account statements are issued, and customers are also notified via email when funds are held without being invested. You can also monitor your savings products at any time by logging into your Raisin UK Account, where all active investments are displayed on your dashboard.
We understand this can be disappointing, and we appreciate the opportunity to clarify. If you’d like us to review your account in more detail or need help opening a savings product in the future, our Customer Service team would be happy to assist.
Kind regards,
The Raisin UK Customer Services Team
Good rates regularly updated
Good rates regularly updated. Easy to use app. Depositing and withdrawing funds easy.
February 3, 2026
Reply from Raisin UK
Dear Tony,
Thank you so much for sharing your experience with us. It made our day!
We're so pleased to hear that you are enjoying using our app!
If you need any assistance, please don't hesitate to contact us as we’re happy to help.
Kind regards,
Raisin UK Customer Services Team
Great site
I found the website to be well organised and easy to follow. My account was set up quickly and efficiently.
February 3, 2026
Reply from Raisin UK
Dear Karen,
Thank you so much for your great review. We appreciate you taking the time to let us know how great your experience has been so far.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
Please feel free to contact us anytime you need assistance.
Kind regards,
Raisin UK Customer Services Team
No Joint Accounts
Very good rates. Good customer service. Easy to use.
Major downside is that you don't offer joint accounts like others (Flagstone). For our joint accounts we have to use other providers.
February 3, 2026
Reply from Raisin UK
Dear Cunningham,
Thank you for leaving us a review.
We appreciate you taking the time to provide this positive feedback, we are pleased to hear that you feel satisfied with Raisin UK!
We strive to provide our customers with the best rates, and we are continually adding new rates and products to our online savings marketplace.
Did you know that you can also subscribe to our mailing list to hear about our top rates as soon as they land?
You can sign-up using this link: https://www.raisin.com/en-gb/newsletter-subscription-form/
If you need any assistance, please don't hesitate to contact us on 0161 388 2399 or explore our extensive library of FAQs available through your account.
Kind regards,
Raisin UK Customer Services Team
Amateur Response when there are Issues
Elderly mother's mobile phone number changed, impossible to register a new mobile number in her name. Fault #1.
Requested account to be closed, unable to proceed and instead closed down individual savings accounts. Fault #2.
Impossible to read emails as text font is infeasible small. Fault #3
Customer support response time unacceptably slow. Fault #4
Average savings rates offered before any issues encountered, which frequently reduce interest once you've taken out an account via them. Fault #5'
February 2, 2026
Unprompted review
Reply from Raisin UK
Dear Simon,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience.
For security reasons, a Raisin UK Account is for the sole use of the account holder, so requests such as mobile number changes must be completed and verified directly with the account holder before we can process them.
Regarding rates, customers can choose between fixed-term products and variable-rate products. Fixed-term products keep the agreed rate for the full term, while variable-rate products, such as Easy Access and Notice accounts, can increase or decrease in line with partner bank decisions, as set out in the product terms.
We also note your comments about email readability. If the text appears too small, please contact our Customer Service team and we can support you with accessible alternatives.
Regarding response times, upon review I can see that our Customer Service team responded to the enquiries within one business day. We are sorry this still did not meet your expectations, and we appreciate your feedback.
Kind regards,
The Raisin UK Customer Services Team
Reply from Raisin UK
Dear Martyn,
Thank you so much for your great review. We appreciate you taking the time to let us know how great your experience has been so far.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
Please feel free to contact us anytime you need assistance.
Kind regards,
Raisin UK Customer Services Team
I have been investigated for money…
I have been investigated for money laundering and have found there to be a complete lack of communication. I am asked for documents. I provide them immediately. Then things go quiet before months later I am asked for more documents. Things go quiet again and I have never heard whether the matter has been settled. Not impressed!
February 1, 2026
Reply from Raisin UK
Dear Jackie,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience.
Where additional information is requested, this is part of our regulatory obligations to ensure accounts are managed securely and in line with UK financial regulations. Once documents are received, they are reviewed carefully, and further contact is made if additional clarification is required.
We appreciate that clearer communication would have been helpful here, and we’re sorry if the process felt unclear at any stage. If you would like us to confirm the current status of your account or provide reassurance that no further action is required, please contact our Customer Service team via secure message or email and we’ll be happy to check this for you.
Kind regards,
The Raisin UK Customer Services Team
The site is a great idea
The site is a great idea. There are lots of accounts to choose from at really competitive rates. Once you register with Raisin and choose the account that suits you best that is it, you dont have to apply to any other account when your account matures, just choose another that suits and raisin arrange it. I find some things hard to navigate online but it has been sorted quickly with great customer service.
January 31, 2026
Reply from Raisin UK
Dear Deborah,
Thank you so much for your great review. We appreciate you taking the time to let us know how great your experience has been so far.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
Please feel free to contact us anytime you need assistance.
Kind regards,
Raisin UK Customer Services Team
Reply from Raisin UK
Dear Gillian,
Thank you for the 5-star review. We appreciate your feedback!
We're always pleased to hear when a customer is enjoying using Raisin UK!
Please let us know if you require any assistance; we are more than happy to help.
Kind regards,
Raisin UK Customer Services Team
Good if short transaction delays are acceptable.
It takes awhile to get comfortable with the delays in transfers of funds which aren't there with many accounts outside the platform and being confident that an instruction is being acted upon, as seeing "pending" actions in the app takes a bit of familiarity with looking in the right place. Rather than use the app I found the excellent email notifications more useful in providing reassurance that instructions were being acted on.
January 30, 2026
Reply from Raisin UK
Dear Nigel,
Thank you so much for your great review. We appreciate you taking the time to let us know how great your experience has been so far.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
Please feel free to contact us anytime you need assistance.
Kind regards,
Raisin UK Customer Services Team
Reply from Raisin UK
Dear Customer,
Thank you for taking the time to leave a 5-star rating for us.
Your feedback is highly valued by Raisin UK and it motivates us to continue providing excellent services to our customers.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
If you need assistance, please don't hesitate to contact us.
Kind regards,
Raisin UK Customer Services Team
Reply from Raisin UK
Dear Barnett,
Thank you for taking the time to leave a 5-star rating for us.
Your feedback is highly valued by Raisin UK and it motivates us to continue providing excellent services to our customers.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
If you need assistance, please don't hesitate to contact us.
Kind regards,
Raisin UK Customer Services Team
Great choice of products
Great choice of products laid out before you with all the relevant details explained simply. Choose your bank, choose your amount, watch your money grow. What's not to love?
Great bonuses from Raisin come in handy as well.
January 30, 2026
Reply from Raisin UK
Dear Martin,
Thank you so much for your great review. We appreciate you taking the time to let us know how great your experience has been so far.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
Please feel free to contact us anytime you need assistance.
Kind regards,
Raisin UK Customer Services Team
Fuss free
Because I already have a transaction account there was no need for me to go through lengthy and complicated loops to open a new account. I have previously had applications to providers disallowed because my passport photo wasn`t up to scratch.
January 24, 2026
Reply from Raisin UK
Dear Joan,
Thank you so much for your great review. We appreciate you taking the time to let us know how great your experience has been so far.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
Please feel free to contact us anytime you need assistance.
Kind regards,
Raisin UK Customer Services Team
Good functionality and range of savings options.
Good functionality of the website & app. There is also a wide range of providers and savings options available.
January 28, 2026
Reply from Raisin UK
Dear Ian,
Thank you so much for sharing your experience with us. It made our day!
We're so pleased to hear that you are enjoying using our app!
If you need any assistance, please don't hesitate to contact us as we’re happy to help.
Kind regards,
Raisin UK Customer Services Team
Easy to use website and quick response…
Easy to use website and quick response to my instruction.
January 28, 2026
Reply from Raisin UK
Dear John,
Thank you so much for your great review. We appreciate you taking the time to let us know how great your experience has been so far.
Did you know that Raisin offers a refer-a-friend scheme? For each referral, you have the potential to earn £100!
Find more via our FAQs or follow the link below:
https://www.raisin.com/en-gb/refer-friend-bonus/
Please feel free to contact us anytime you need assistance.
Kind regards,
Raisin UK Customer Services Team
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