Never had problems with payouts, just takes a couple of days. Good game variety though, so I’m fine with it
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Review summary
Based on reviews, created with AI
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Based on these reviews
Had a good experience with support, they answered quickly and were polite. Plenty of different games to choose from, which I appreciate
Support was helpful when I needed assistance. rakoo handled my questions well
Usually rakoo is solid. I had a missing deposit once and couldn’t cash out right away, but they fixed it and paid me. Still a 5-star platform in my book
Maybe the first withdrawal could be faster but one of best casinos for sure
Really smooth process with deposits and… Really smooth process with deposits and withdrawals Customer service really responsive too which you don’t normally get No issues with games loading
Mia was quick and helpful, got my issue resolved without any hassle
The transfer to my wallet arrived the next morning. Depositing was instant, but the withdrawal took a bit longer than I expected. Not a big issue, just keep it in mind if you need the money the same d... See more
Easy to use platform and friendly support. I was waiting on my first payout and wasn’t sure how it would go, but it came through without problems
Good variety of games, and customer service replies fast whenever I needed help
Rakoo feels trustworthy. Lots of games to play and withdrawals go through smoothly in a few days
I did a deposit the money was paid but was not showing in rakoo i tried to contact them but no one responded just the robot this is 100percent scam. We have to make a good rapport to stop them we can... See more
Company replied
i cant reach live support or email service for over 2 months, i want to close my account. This company should be shut down for their criminal activity of not providing customer service and being toxic... See more
Company replied
I will never forget how this stupid Rakoo casino scammed me last year, it always feels like a knife in my heart, nobody has scammed me like that in my whole life! I thought I made a deposit of 500 SEK... See more
Company replied
They will never pay the withdrawal. Rakoo is a big scam. They will only pay your first withdrawal so you continue to deposit and second withdrawals they will not pay them. I did a withdrawal 3 weeks a... See more
Very bad casino after I said I want to stop gambling could u delete my account they say what about a bones? What about a cool off I just want to stop gambling but they don't want me to go this is very... See more
Unfortunately, this casino did not pay my winnings into my bank account, it keeps lying to me on chat that the money will come in. A few days have passed and the money has not arrived in the account.... See more
Company replied
Since one year this casino is so sooo bad. You can only make a withdrawal of €500 a day. But that one withdrawal takes forever to be accepted. You can ‘t play al the games with cash back... See more
Company replied
I'm a VIP player. I often make deposits. But now I'm waiting. It takes a week to withdraw my winnings. First, I was told to verify my account again. I did it and got a message that the account was ver... See more
Company replied
The biggest scam, they lie to you, they fool you by saying they will get your money in a short time and then it takes a very long time, it's been 6 days since I made the withdrawal and it still hasn'... See more
I've trying to withdraw from their page, account accepted and everything, I am still waiting the withdrawal, 2 weeks now...
It seems i can’t withdraw my winnings? Why is this happening? Depositing seems no problem at all. I have send screenshots. Support emails not responding.
3 januari 2026 Hello, I created an account from Saturday to Sunday, deposited €100.00 twice, and also played online on my accoun... See more
Company replied
Company details
Written by the company
Have a warm welcome to Rakoo Casino! It is the right place for you if a diverse gambling experience and high-quality service are what you need. We have gathered a team of professionals that strive to make your time in Rakoo Casino as joyful and comfortable as possible. We keep on developing to excellence and implementing excellent new features. So sit back and forget your worries for a while — enjoy all the benefits while we take care of the rest! We bet you’ll appreciate the numerous advantages of our club.
Contact info
3.5
Average
368 reviews
Replied to 28% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Site looks clean
Site looks clean, games load fast. Only noticed a tiny sound issue once, otherwise all good
March 3, 2026
Unprompted review
Support was helpful when I needed…
Support was helpful when I needed assistance. rakoo handled my questions well
February 23, 2026
Unprompted review
The transfer to my wallet arrived the…
The transfer to my wallet arrived the next morning. Depositing was instant, but the withdrawal took a bit longer than I expected. Not a big issue, just keep it in mind if you need the money the same day
February 23, 2026
Unprompted review
Het zijn oplichters
3 januari 2026
Hello,
I created an account from Saturday to Sunday, deposited €100.00 twice, and also played online on my account. I also scanned all the necessary paperwork, but my account has been blocked since Monday.
would you please open my account,
with kind regards.
————————————————————-
Hello, r voll
Send a confirmation of your deposits for December by.
Best regards,
Rakoocasino Team ✨
——————————————————-
4 januari 2026
Hello, I'm emailing you the transfers of €100.00 twice. Why is my account blocked? I played online on Saturday and Sunday. I also won online on my account. I'd like my account to be opened.
————————————————————
Hello, r voll
You have completed 7 deposits of 100 EUR each. Please send a statement of these deposits.
Best regards,
Rakoocasino Team ✨
————————————————————
5 januari 2026
Hello, my name is r voll I only made two deposits of €100.00, totaling €200.00. I played online on Saturday and Sunday. I also won money. If I'm correct, I have over €1300.00 in my account. Why has my account been blocked? I've scanned all my paperwork. I'd like to play online again.
I'd like to unblock my account.
Kind regards,
————————————————————-
Hello, r voll
Please send a bank statement for your deposits. Thank you.
Best regards,
Rakoocasino Team ✨
——————————————————————
6 januari 2026
Hello,
my account has been blocked for over a week. I only have two transfers. I don't know why you're asking me to show more transactions. I only have two transactions totaling €100.00 each. I think something is wrong with your system. What will happen now, I have over €1300.00 in my account. Why has my account been blocked? I've scanned all my paperwork.
I'd like my account unblocked.
Kind regards,
———————————————————
9 januari
Hello,
on Monday, December 29, 2025, my account was blocked. Why was my account blocked? I made two deposits of €100.00 each on Saturday, December 27, and Sunday, December 28, totaling €200.00. I gambled online on Saturday and Sunday. I have over €1,300.00 in my account. I would like my account unblocked. What should I do next? I want to gamble online. When can I expect to be able to play online? Could you please answer this? I have scanned all the paperwork.
Kind regards,
—————————————————————-
Hello, r voll
Your account is blocked and will not be unblocked. 200 EUR will be refunded to your bank account.
Best regards,
Rakoocasino Team ✨
—————————————————————-
12 januari 2026
Hello,
can you tell me why my account has been blocked? I doubt I did something wrong. You're now refunding €200.00, but I gambled online and have about €1300.00 in my account. Why only refund €200.00? Why not the €1300.00 I won online? I disagree with your decision to refund €200.00. I hope you reverse the decision. If you stick to your decision not to unblock my account, can I create a new one?
Kind regards,
———————————————————-
Alle mails die ik heb verstuurd , de vragen die ik heb gesteld, daar is geen enkel antwoord op gegeven. Ongeveer €1300,00 gewonnen. Die ben ik kwijt.
December 27, 2025
Unprompted review
Reply from Rakoo Casino
Hello, rvoll,
Thank you for describing the situation in detail and patiently waiting for an answer.
Your account was blocked after an internal review according to our security rules and AML procedures. We noticed inconsistencies in the history of operations and activity that raised suspicions (this is a standard measure to protect all players and the platform).
According to our Terms and Conditions (sections on suspicious activity, violations, etc.), in such cases, winnings are canceled and deposits are refunded in full. Therefore, we will refund you €200 (two deposits of €100 each) for the original payment method.
Unfortunately, the amount of €1300 (or any other amount on the balance) is not payable for the above reasons.
If you have additional documents or information that, in your opinion, may affect the situation (for example, confirmations of all transactions), send them to support@rakoocasino.com along with the account's email and the player's ID. We will consider it as a priority.
Kind Regards,
Rakoo Casino Team
Stop them
I did a deposit the money was paid but was not showing in rakoo i tried to contact them but no one responded just the robot this is 100percent scam. We have to make a good rapport to stop them we can via syber crime team they are in Europe we can do something Sypris is not heaven we can find this fraud
January 13, 2026
Unprompted review
Reply from Rakoo Casino
Hello!
Thank you for writing and sharing your situation. We are very sorry that you had problems with the deposit display and support did not respond on time — this is unacceptable, and we will definitely figure it out.
We do not take players' money and are not scammers. If the payment was successful on the part of the bank / payment system, but was not displayed on the balance, this is a technical error, which we correct 99% of the time after verification.
Please write to us right now by email: support@rakoocasino.com
Specify in the email:
Your email address, which is linked to your Rakoo account
The approximate date and amount of the deposit
Payment method (card, crypt, e-wallet, etc.)
If available, a screenshot of the payment confirmation from the bank/service
We will verify the transaction based on your data within 24-48 hours and help you return the funds to the balance or resolve the issue in any other way.
We are waiting for your letter. Let's figure it out together and fix everything as soon as possible.
Kind Regards,
Rakoo Casino Team
I will never forget how this stupid…
I will never forget how this stupid Rakoo casino scammed me last year, it always feels like a knife in my heart, nobody has scammed me like that in my whole life! I thought I made a deposit of 500 SEK=50 Euroes, but I made a mistake and deposited 500 Euroes! I was verified that's why I deposited but that night I made a mistake and deposited 500 Euroes! When I realized I made a mistake I wagered the requirement and when I asked for a withdraw, the VIP manager Victory cancelled my verification and asked for proof of payment, whatever my bank allowed me I sent to her and she rejected them! Such a hell days it was! Finally they make you to fed up and lose your money back again! I wrote negative review here on the Trustpilot and Rakoo pulled down my review! I was smart enough to provide documents to the Trustpilot and they brought back my review! Just scroll down to see my verified review
January 8, 2026
Unprompted review
Reply from Rakoo Casino
Dear, Amir MK
Thank you for your feedback and for describing everything in detail. We are very sorry that you have had such a negative experience. We understand how painful and insulting it is, especially with money.
We checked your case: a deposit of 500 € instead of 500 SEK worked as an unusually large amount, therefore, according to AML/KYC rules, additional payment confirmations were requested. Unfortunately, the submitted documents did not fit completely (there was not enough clear data on the transaction), because of this, the process was delayed, and verification was canceled.
We have not deleted your review — it is still on Trustpilot and verified. If you have any questions about your account, money, or want to close your profile, write to support@rakoocasino.com with the account's email and the player's ID. We'll figure it out quickly.
We apologize once again for the stress and disappointment. We hope to be able to fix everything in the future.
Kind Regards,
Rakoo Casino Team
i cant reach live support or email…
i cant reach live support or email service for over 2 months, i want to close my account. This company should be shut down for their criminal activity of not providing customer service and being toxic and not thinking about gambling addictions.
December 24, 2025
Unprompted review
Reply from Rakoo Casino
Dear H i,
Thank you for your feedback and for sharing your experience.
We are sincerely sorry that you have experienced such a long delay in responding to support and that this has caused you great dissatisfaction and negative emotions. We understand how unpleasant and unacceptable this is, especially in the context of gambling.
Our support team works 24/7, and the standard response time in a live chat is from 1 to 15 minutes, by email - up to 24 hours in the vast majority of cases. A situation where an appeal remains unanswered for more than 2 months is not normal and requires mandatory verification on our part.
So that we can sort out your case as quickly as possible and provide assistance (including account closure, self-exclusion, or refund, if applicable), please send us a personal message here on Trustpilot or by email support@rakoocasino.com .
We will check all requests, chat logs, and account status as a priority and will get back to you with a full response within 24-48 hours after receiving the details.
If you have signs of gambling addiction and you want to use self—limiting/self-exclusion tools, please indicate this in the message.
Once again, we apologize for the inconvenience and promise to promptly resolve the situation.
Kind Regards,
Rakoo Casino Team
Reply from Rakoo Casino
Hello Xxx,
Thank you for taking the time to leave a review and share your experience. We are very sorry that you have had such an impression and you have encountered difficulties.We carefully ensure that all payments and verifications are timely and without delay, and in the vast majority of cases our clients receive funds on time.To understand your situation as quickly as possible and help, please write to us at support@rakoocasino.com
We will check it promptly and get back to you with an answer. We will be glad to restore your trust!
Kind Regards,
Rakoo Casino Team
I'm a VIP player
I'm a VIP player. I often make deposits. But now I'm waiting. It takes a week to withdraw my winnings. First, I was told to verify my account again. I did it and got a message that the account was verified. Later in the evening, when I tried to withdraw, I got a message that the account needed verification. I did it again and it's verified. I've been waiting six days for a withdrawal. There's a bot in the chat, and no one has responded to emails for a week!And still no money!!!
December 20, 2025
Unprompted review
Reply from Rakoo Casino
Dear zumanpoczta.fm,
Thank you for taking the time to leave a review on Trustpilot — we appreciate your honest feedback, even if it is negative. We are sincerely sorry that your withdrawal was delayed for a week a few months ago due to repeated verification requests and a long wait for a response from support. This was due to a temporary technical glitch in the system (duplicate verification status), and we understand how annoying this is, especially for our VIP player with regular deposits.
The problem was fixed a long time ago, the withdrawal was successful, and since then such delays have not been repeated. We have strengthened the support team and automated the processes so that such situations no longer occur.
If you still have any questions or something else is bothering you, write to us directly in Trustpilot's private messages or at support@rakoo.com we will respond within 24 hours and help. As a sign of gratitude for your loyalty and understanding, we have offered you a bonus. He's expecting you.
Once again, we apologize for that negative experience. We hope that everything is fine now, and you will continue to play comfortably with us.
Kind Regards,
Rakoo Casino Team
I'm waiting on my withdrawl for more…
I'm waiting on my withdrawl for more than 9 days and even after contacting support several times the issue remains. Please be aware that i've requested my withdrawl on the 13th of November and i'm still waiting for the money. My advice take your money
elsewhere , withdrawls are almost immediately processed and the game range is very similar or better
It was.solved today 26/11
November 13, 2025
Unprompted review
Reply from Rakoo Casino
Dear Alexandre Goncalves,
We are genuinely pleased to know that your withdrawal has now reached you successfully. Thank you for taking the time to update your feedback — it means a lot to us, especially after the delay you experienced.
We fully understand how inconvenient the wait must have been. Withdrawal timeframes can vary depending on the payment method selected, as well as the live-queue verification process carried out by our relevant department. These steps are essential for security, but we recognize that they can occasionally extend the timeline more than expected.
Your case reminds us that there is always room for improvement, and we are committed to refining our procedures to provide a smoother and faster experience moving forward.
We truly appreciate your patience throughout the process and your willingness to share both the issue and its resolution.
Kind Regards,
Rakoo Casino Team
Since one year this casino is so sooo…
Since one year this casino is so sooo bad.
You can only make a withdrawal of €500 a day. But that one withdrawal takes forever to be accepted.
You can ‘t play al the games with cash back and bonus money.
Its a total scam
You get ai messages on your email, nothing is personal anymore
Stay away if you don’t want to lose your money! So sooooo dissapointed
There is a lawyer who is now on it, because its the second time this casino sees players as a joke!
November 4, 2025
Unprompted review
Reply from Rakoo Casino
Dear Neeyna,
We are truly sorry to hear about your disappointment and understand how frustrating your experience has been. Please know that your concerns are taken seriously, and we would like the opportunity to review the details of your situation from our side.
Unfortunately, without your account information, we are unable to investigate your case thoroughly. We kindly ask that you contact us via the email associated with your registered account so our team can look into your withdrawals and any other issues you have experienced.
We appreciate your patience while we work to resolve this matter and are committed to providing a fair and professional review of your situation.
Kind Regards,
Rakoo Casino Team
I've trying to withdraw from their…
I've trying to withdraw from their page, account accepted and everything, I am still waiting the withdrawal, 2 weeks now...
October 10, 2025
Unprompted review
Very bad casino after I said I want to…
Very bad casino after I said I want to stop gambling could u delete my account they say what about a bones? What about a cool off I just want to stop gambling but they don't want me to go this is very sad for others that comes back becouse they don't let you go 💔
July 26, 2025
Unprompted review
It is a fraudulent site par excellence
It is a fraudulent site par excellence. They will control the results of the game and you will not win a single cent. It is one of the biggest frauds of this era. Be careful.
June 7, 2025
Unprompted review
Do not under any circumstances deposit…
Do not under any circumstances deposit and try to play at Rakoo casino. It's a scam,they accept the deposit instantly and when you try to withdraw they don't approve it. You always get the same answer by the costumer service which is AI 100%. This website is definitely a scam,I do have screenshot photos of the conversation for proof.
June 6, 2025
Unprompted review
Big scam. They don’t pay withdrawals.
They will never pay the withdrawal. Rakoo is a big scam. They will only pay your first withdrawal so you continue to deposit and second withdrawals they will not pay them. I did a withdrawal 3 weeks ago and they never treated it. I received mails from their VIP manager saying that he is leaving Rakoo and is working for another (scam) casino 1Red and that we should join him overthere. They are the same scammers that created a new casino to scam people.This is crazy. Don’t play on this casino with Costa Rica licence, it is like throwing your money in the garbage.
May 3, 2025
Unprompted review
The biggest scam
The biggest scam, they lie to you, they fool you by saying they will get your money in a short time and then it takes a very long time, it's been 6 days since I made the withdrawal and it still hasn't been in my account. DO NOT CREATE AN ACCOUNT HERE!!!!
It's a big scam. It doesn't give you spins when you make a deposit, it motivates that you spent the money from the deposit, no casino does that. It doesn't make withdrawal payments. I HAVE PROOF, I WILL GO TO THE POLICE WITH ALL THE CONVERSATIONS ON THE CHAT HOW IT LYES TO MY FACE. AND HOW MUCH MORE. FALSE FALSE. DO NOT MAKE AN ACCOUNT. THE CASINO IS FALSE
May 1, 2025
Unprompted review
Stay away from this scam casino with Curacao license
If you are scammed by this casino like everybody else and you are here to warn other people, here is a piece of advise! Make screen shots, save any conversation you made with them, if you think your mobile phone gets full send them to your Email and be ready! Because they through the Trust Pilot will take down your negative recension! By this tactic they have managed to take down many negative comments who they scammed through years here on Trust Pilot! If the Trust Pilot asks you for evidence, gently send them! All their VIP managers named Prosperity, Victory, Sarah, Dany, Aurora, Grace etc they are all fake names! They are sitting somewhere I don't know in Africa or South America scamming you and laughing at you! It is the VIP manager who scams you the most! Stay away from any casino with Curacao license the most useless and corrupted license!
Update: BOOM! As I explained and expected, they did it AGAIN! Rakoo took down my negative review through TrustPilot, BUT I contacted TrustPilot and sent them all documents (screenshots, emails) about how Rakoo and VIP manager Victory scammed me! Now my review is BACK and VERIFIED! You do the same!
March 20, 2025
Reply from Rakoo Casino
Dear Amir Mohamad Karim,
Thank you for taking the time to share your feedback. We're truly sorry to hear that you feel this way about our platform, and we want to assure you that your concerns are not being taken lightly.
While we understand that your current perception of our service is deeply negative, we would be genuinely grateful for the opportunity to review the specific situation that led to your dissatisfaction. If you could kindly provide us with more details about your experience — our team would be more than willing to investigate thoroughly. We invite you to contact us directly via our support email so that we can look into this matter with care and clarity.
We’d also like to clarify a few points regarding our operations. Our platform operates under a regulated license and adheres to strict compliance standards. Our support agents and VIP managers are real professionals working diligently to provide guidance and assistance to our valued players. While we understand how frustrating certain experiences may feel, please be assured that we are ready to assist — not mislead.
We’re also fully committed to transparency in all our communications. Our intent is always to address concerns directly and respectfully, with the goal of resolution.
We value integrity, fairness, and the trust of our players above all — and we are confident in the hard work and ethics of our team.
Best regards,
Rakoo Casino Team
they are scammers
they are scammers, request document from deposits one year ago, trying explain i delete some account what i operate in that time mean 2024.02 its year ago!! dont give any results. take from customers money easy later with withdrawl make impossible full operation
. beware guys this place find beter some legit places.. not like this
March 15, 2025
Unprompted review
Reply from Rakoo Casino
Dear Konrad Matoszuk,
Thank you for sharing your concerns with us. We regret to hear that you have encountered difficulties during your experience with our platform.
In order to thoroughly investigate and understand the specifics of your situation, we would like to look into it further. Unfortunately, without your account details, we are unable to proceed with this investigation. To assist you effectively, we kindly ask that you reach out to us via email from the address associated with your account. This will allow us to verify your details and ensure we are addressing the matter correctly and promptly.
We understand that this situation has been frustrating, and we are committed to resolving it as quickly as possible. Your satisfaction is important to us, and we are ready to provide support in any way we can.
Best regards,
Rakoo Casino Team
Nice platform
February 28, 2025
Unprompted review
Reply from Rakoo Casino
Dear Wessel Van Keulen,
Thank you for taking the time to leave us a review! We're delighted to hear that you enjoyed your experience at our casino. We’re constantly striving to create an enjoyable and seamless environment for our players, so your positive feedback truly means a lot to us.
If there’s anything else you’d like to see or any suggestions on how we can improve, feel free to reach out to us. We’re always eager to listen and continue growing to make your experience even better.
Thanks again for your kind words, and we hope to see you back soon for more fun and excitement!
Best regards,
Rakoo Casino Team
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