Nice friendly service
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really solid experience for anyone who enjoys some light entertainment 🎈а great choice for relaxing after a long day
everything I need is right here. fast gaming, great wins, and friendly service. highly satisfied with my experience so far.
it’s very easy to find anything you want without searching for ages. everything is logically organized and user-friendly.
Company details
Written by the company
Have a warm welcome to Rakoo Casino! It is the right place for you if a diverse gambling experience and high-quality service are what you need. We have gathered a team of professionals that strive to make your time in Rakoo Casino as joyful and comfortable as possible. We keep on developing to excellence and implementing excellent new features. So sit back and forget your worries for a while — enjoy all the benefits while we take care of the rest! We bet you’ll appreciate the numerous advantages of our club.
Contact info
3.9
Great
393 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 34% of negative reviews
Typically takes over 1 month to reply
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This is a scam they keep inserting good…
This is a scam they keep inserting good comments between bad to keep the rating up.
They come up with weird rules on the fly to extract information out and not let you withdraw or get verified.
I hope my review can help someone not loose their money to them.
Edit: since my review i have been verified only to find after 8 attempts at withdrawal they keep saying address incorrect
i have switched to another crypto token sent email requesting 9th time to withdraw. I will again update my review with true experience so other are aware in advance
August 11, 2024
Unprompted review
Reply from Rakoo Casino
Dear Abhi M,
Thank you for your feedback. We’re sorry to hear about the challenges you've faced with your recent withdrawal attempts. It’s important to us that all our players have a smooth experience, so we’re committed to resolving any issues you might encounter.
We have checked the details from the information you have provided and we see that your latest withdrawal request has been successfully processed by us. We hope you received your funds quickly. We appreciate your patience during this process and currently do not see any more active withdrawal requests from you.
We value all honest feedback, whether positive or negative, as it helps us improve. Please be assured that we do not manage or influence these reviews in any way. Your candid opinion is important to us, and we hope that your future experiences with us will be more positive.
If you continue to experience difficulties or have further concerns, please don’t hesitate to reach out directly. We want to ensure that your experience improves and that you feel supported in resolving these matters.
Thank you for your persistence, and we look forward to your continued feedback.
Best regards,
Rakoo Casino Team
Costa rica license is worthless
Costa rica license is worthless, don't fall for it :)
August 19, 2024
Unprompted review
Reply from Rakoo Casino
Dear Julian,
Thank you for your feedback!
We understand your concerns about our licensing. Please be assured that Rakoo Casino adheres to international standards for online gaming, and our policies and procedures are designed to ensure fairness and transparency. We operate under a license, which complies with the legal requirements of the jurisdiction and is in line with industry norms.
Our games are provided exclusively by licensed and reputable developers, ensuring a secure and trustworthy experience.
If you have any questions about our licensing or if there’s anything specific you believe could improve our service, we encourage you to reach out to our support team. We are always ready to address any inquiries you may have and to enhance your experience with us.
Thank you for bringing this to our attention.
Best regards,
Rakoo Casino Team
Ralph is my man
Ralph is my man, this webpage has a verry good livechat functie! Always a nice chat ! Excellent games they have
August 18, 2024
Unprompted review
Reply from Rakoo Casino
Dear nieky,
Thank you for your fantastic feedback! We’re delighted to hear that Ralph has been such a great help and that you’ve had enjoyable interactions through our live chat feature. We strive to make every chat both informative and pleasant, and it’s wonderful to know we’re hitting the mark.
It’s also exciting to hear that you’re impressed with our selection of games. We’re always working to offer a diverse and engaging range of options to keep our players entertained.
Your positive experience is incredibly important to us, and if you have any more thoughts or suggestions on how we can make your experience even better, please feel free to reach out.
Looking forward to many more great conversations and gaming adventures with you!
Best regards,
Rakoo Casino Team
So nice guy kind and was want good help
August 7, 2024
Unprompted review
Reply from Rakoo Casino
Dear Jerka,
Thank you for taking the time to share your feedback with us. We’re thrilled to hear that you had such a positive experience with our support team!
Our goal is to offer not just efficient help but also a friendly and supportive service, so it's fantastic to know that we hit the mark for you. Your satisfaction is very important to us, and we always strive to make sure our players feel well taken care of.
Thank you once again for your kind words. We look forward to continuing to provide you with excellent service.
Best regards,
Rakoo Casino Team
Making a deposit takes one second but..
Making deposit takes one second, but making withdrawal takes up to a few days. Especially if you have deposits from a new source account, or e-wallet. Of course when you take deposits from such sources they dont ask you for verification, but if you actually win something then only after two days your withdrawal request instead of being accepted has been rejected. No email, no message, nothing. You gotta then ask politely what is wrong and wait until they're gonna say that that account has not been verified, although you had clearly sent a week ago again new documents. It has been slowed down to maximum for withdrawal and the money is still in your account, so if you are a gambler you basically cannot enjoy your wins. Currently there is as I heard an external error and I even cannot withdrawal make money for week already. The spins are super empty no win spins, even popular slots. They have no rakeback or bonus that you can wager on online casinos but only within very impossible rules at some slots. On the website itself there is no possibility for the player to set its limits or gambling responsibility which is a standard everywhere else. You cannot limit either your time, or your deposits. The website is very misleading and to find a button for withdrawal it's like walking through a labyrinth in the dark night. There are very few contests or programmes to compete in. Casinos just take advantage of your habits or addiction. Clearly Rakoo is a casino that is designed on super high definition for you're losing. The VIP approach is nothing special, it basically means that you have been treated with someone who mails you extra spam once per week: like what's your hobby or do you prefer croissant over chocolate roll? You know that deep level of small talk, but when serious questions and feedback is asked for experienced users then nothing is given. Probably my worst decision to join that one on time when I was most vulnerable with gambling. Rakoo casino is once again designed for losing and it's just prey on your addiction. Clearly casino is targetting at google palyers from the Netherlands, thus I suppose big marketing online advertising was placing there. Another funny factor is that, raking is based not on how much you wager through but how much you loose :) Very sticky, shady and scammy place. Think twice if you make a first deposit and if somehow you only opened account feel free to close it, life is too short to be fx&6d up so much through manipulators. In the era of one second deposits and five days withdrwals you realise something is really upside down.
August 6, 2024
Unprompted review
Reply from Rakoo Casino
Dear klant,
We want to express our sincere gratitude for your recent feedback!
We deeply regret that your experience with our withdrawal process has been difficult and frustrating. We strive to ensure transparency and fairness in all our operations, including withdrawals, and we’re sorry to hear that we fell short of your expectations.
The estimated timeframes for withdrawals, as well as any applicable limits, are clearly outlined on our website. These limits are fixed and cannot be altered, as they are designed to maintain a secure and compliant gaming environment. The duration of the withdrawal process can vary depending on the payment method you choose. Some methods indeed offer quicker processing times, and we recommend discussing these options with your VIP manager for more personalized advice.
Moreover, every withdrawal request undergoes a thorough review by our verification department. This process operates on a live queue basis to ensure that each player's request is handled fairly and in the order it was received. This additional layer of security can sometimes contribute to the processing time, but it’s essential for maintaining the integrity and fairness of our platform.
If you encounter any issues or have further questions about the withdrawal process, we encourage you to contact your VIP manager directly. They are there to assist you and ensure your experience is as smooth as possible.
We sincerely apologize for any inconvenience and appreciate your patience as we work to address your concerns.
Best regards,
Rakoo Casino Team
I feel that the recommendations are…
I feel that the recommendations are good. Thanks for the recommendations. I see each game program looks interesting. I should try it. It might be good.
July 31, 2024
Unprompted review
Reply from Rakoo Casino
Dear Prang Prang,
Thank you for your thoughtful feedback! We’re delighted to hear that you find our game recommendations appealing and that you’re excited to explore them.
We put a lot of effort into selecting and showcasing a variety of games to ensure there’s something exciting for everyone. Your enthusiasm about trying them out is exactly what we hope for. Each game is crafted to offer a unique and enjoyable experience, and we’re confident you’ll find many that capture your interest.
As you embark on this gaming adventure, we wish you a fun and engaging journey. Enjoy the games and may your time with us be filled with excitement and discovery!
Best regards,
Rakoo Casino Team
Reply from Rakoo Casino
Dear Steve McManaman,
We’re absolutely delighted to receive your enthusiastic review!
It’s fantastic to know that you’re having a great time with us and enjoying both the play and the wins.
Your excitement is contagious, and we’re thrilled to be part of your positive gaming experience. We strive to provide an enjoyable and rewarding environment for all our players, and it’s wonderful to hear that we’re hitting the mark for you.
Thank you for sharing your excitement with us. We look forward to seeing you continue to enjoy the games and win big!
Best regards,
Rakoo Casino Team
I want to note only positive sides of…
I want to note only positive sides of this casino! The best thing that can be is the ability to play from your computer or mobile device, the interface and design is thought out to the smallest detail, it is nice to be on such a site and see it all live, all this makes the game even more pleasant.
I read some of the reviews below and was rudely too surprised by the review from user anonieme ervaring, yes, yes, it feels like it was deliberately written by some bot, too much unfounded negativity, nothing like that I have seen, casino top, try to come and feel it! Personally I recommend!
July 25, 2024
Unprompted review
Reply from Rakoo Casino
Dear Anne Beckenbauer,
Thank you for your wonderful review!
We’re thrilled to hear that our casino’s interface and design have contributed to a great gaming experience for you. We put a lot of effort into ensuring that both our computer and mobile platforms offer a seamless and enjoyable experience, and it’s fantastic to know that you appreciate these details.
Your positive feedback and recommendation are truly valued. We’re committed to providing a top-notch gaming environment and are delighted that you’ve had such a great experience. If you ever need assistance or have any questions, feel free to reach out. We’re always happy to help.
Thank you once again for your support!
Best regards,
Rakoo Casino Team
Recommend this casino!
July 19, 2024
Unprompted review
Reply from Rakoo Casino
Dear Belle,
Thank you so much for your recommendation! We’re thrilled to hear that you enjoyed your time with us. Your support and kind words mean a lot to us and reinforce our commitment to providing an exceptional gaming experience.
Our team works hard to ensure that every aspect of your visit is enjoyable, from the diverse selection of games to the quality of our customer service. It’s wonderful to know that our efforts are appreciated.
Thank you once again for your support and for choosing our casino. We look forward to welcoming you back soon!
Best regards,
Rakoo Casino Team
Nice place
Nice place, but no sports betting, unfortunately. So I take one star off.
July 12, 2024
Unprompted review
Reply from Rakoo Casino
Dear Kadence Montes,
Thank you for your feedback. We appreciate your kind words about our casino. We understand your disappointment regarding the lack of sports betting options, and we apologize for any inconvenience caused.
Your feedback is valuable to us as we strive to improve and enhance our services continually. We'll take your comments into consideration as we work towards making our platform even better.
Thank you for choosing us. We value your review and look forward to providing you with continued outstanding service.
Best regards,
Rakoo Casino Team
Rakoo
very good casino, everything works smoothly and quickly, the service and the VIP manager are at a high level
July 6, 2024
Unprompted review
Reply from Rakoo Casino
Dear arek arek,
Thank you so much for your wonderful feedback about Rakoo Casino! We're thrilled to hear that you find our casino very good and that everything operates smoothly and quickly for you. Providing a seamless experience for our players is one of our top priorities.
We're also delighted that you appreciate our high-level service, including our VIP manager. Ensuring that our VIP players receive personalized and exceptional service is something we take very seriously.
Wishing you continued luck and many more great moments with us!
Best regards,
Rakoo Casino Team
Diverse Games, Fast Payouts, and VIP Rewards
Rakoo Casino offers a diverse selection of games and boasts quick payout times. Their customer support is highly responsive whenever I reach out via chat or email. As an active player, I frequently receive free bonuses or deposit bonuses, which add extra value to my gaming experience. Additionally, as an active player, I can become a VIP member and receive special bonuses.
July 5, 2024
Unprompted review
Reply from Rakoo Casino
Dear Justin verbeek,
Thank you for your wonderful review! We're delighted to hear that you appreciate our diverse selection of games, quick payout times, and responsive customer support via chat and email. Providing an exceptional gaming experience is our priority, and we're thrilled that you're enjoying the bonuses and benefits of being an active player, including our VIP program.
If there's anything else we can do to enhance your gaming experience or if you have any suggestions, please feel free to let us know. We're here to ensure that your time with us is always enjoyable and rewarding.
Thank you once again for your feedback and for being a valued member of our casino community. We look forward to continuing to exceed your expectations!
Best regards,
Rakoo Casino Team
I made a review last year and i have to…
I made a review last year and i have to tell you that Rakoo Casino is one of the best and i’ve been gambling quite some time. I made a withdrawal on friday of 5k and it was in my bankaccount on monday. A few hours ago i started playing againand guess what? I won another 4k!!! Just made another withdrawal <3 best casino at this time trust me!
June 24, 2024
Reply from Rakoo Casino
Dear Ach,
Wow, congratulations on your incredible wins! It's fantastic to hear that you've had such a positive experience with us, both in terms of speedy withdrawals and enjoyable gaming sessions.
We're thrilled that you consider our casino one of the best, especially given your extensive experience in the gambling world. Winning big and having smooth transactions are key aspects we strive to deliver to all our players.
Thank you for sharing your success story with us, and we sincerely wish you continued luck and many more victories in your future gaming adventures with us. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know.
Here's to more thrilling wins and memorable moments at Rakoo Casino!
Best regards,
Rakoo Casino Team
My experians with rakoo is ferry good
My experians with rakoo is ferry good! Also the app is easy and fast. Thnnxx to rakoo..
June 21, 2024
Unprompted review
Reply from Rakoo Casino
Dear dannytekulve9,
Thank you for your feedback! We're delighted to hear that you've had a fantastic experience with our online casino. Making sure our app is easy to use and fast is a top priority for us, so it's great to know that you found it convenient.
We believe in providing a seamless and enjoyable gaming platform, and your positive experience reaffirms that we're on the right track.
If you have any further feedback or if there's anything else we can do to enhance your experience, please feel free to let us know.
Thanks again for choosing Rakoo Casino. We look forward to welcoming you back soon for more exciting moments!
Best regards,
Rakoo Casino Team
I have played at rakoo casino since…
I have played at rakoo casino since september 2023 and i love it! They have almost all providers and their games. RTP on the slots are amazing and the live chat is always so kind <3 i would recommend 10/10
June 20, 2024
Unprompted review
Reply from Rakoo Casino
Dear Consumer,
Thank you for your glowing review of Rakoo Casino! We are thrilled to hear that you have been enjoying your experience with us.
It's wonderful to know that you appreciate our wide selection of games from various providers and that you've found the RTP on the slots to be impressive. Providing an enjoyable and fair gaming environment is a top priority for us, and we're delighted that our efforts have contributed to your positive experience.
We take pride in our customer service, and we're thrilled that you've had positive interactions with our live chat support team. We strive to provide friendly and efficient assistance to all our players.
If there's anything else we can do to enhance your experience or if you have any suggestions for improvement, please don't hesitate to let us know. Your feedback is invaluable to us as we continue to grow and improve.
Thank you for recommending our gaming platform with a 10/10 rating! We appreciate your support and look forward to providing you with many more enjoyable gaming sessions.
Best regards,
Rakoo Casino Team
Account Verification
I have sent you guys everything from bank statements to my ID card, yet you still asking for more details to approve my account! No other Casino in Belgium is asking for Bank statements! And when I talk to customer service, it's almost always an automated response...
And when it's a person, that person is still asking for some sort of information about what I have already sent.
To deposit money, which I have, you guys don't ask any documents? Why is that?
Guys....
This is not okay, nor is it professional to delay the customer and make them send everything 3x in a row
My account is still not active...
May 24, 2024
Unprompted review
Reply from Rakoo Casino
Dear Ezekiel Jarek,
Thank you for taking the time to leave a review about our casino.
We understand the frustration you may be experiencing with the account verification process. Please know that account verification is a crucial step in ensuring the security of both your account and the transactions conducted on it. While we strive to make this process as smooth as possible, we also take our responsibility to protect our users' accounts seriously.
We want to resolve this matter promptly and efficiently for you. However, without access to your account details, we're unable to investigate the situation further.
We kindly ask you to reach out to our customer support team for assistance. They are available through various channels, and we assure you that your concerns will be addressed by a dedicated team member.
Once again, we apologize for any inconvenience caused, and we appreciate your understanding and cooperation as we work to resolve this issue.
Best regards,
Rakoo Casino Team
In the start a little bit difficult Bit turn out great
In the start a little bit difficult
But Tnx to Adam the VIP manager
Everything turn out great
Good bonus and service
Rakoo is a good site
Was a good site
They will never help a customer to delete his account
That’s the money machine they live by
Don’t fall for it please
Maffia
Please delete my account
For the last time bandits
😁
May 15, 2024
Unprompted review
Reply from Rakoo Casino
Dear Frits,
Your review put a smile on our faces! We're delighted to hear that despite a rocky start, Adam, our VIP manager, was able to turn things around and make your experience exceptional.
It's fantastic to know that our bonuses and services met your expectations. We take great pride in ensuring that every player feels valued and receives the best possible treatment.
Thank you for highlighting our casino as a great site. We're constantly working to provide an outstanding gaming platform, and your feedback reaffirms that we're on the right track.
If there's anything else we can do to enhance your time with us, please don't hesitate to reach out.
Best regards,
Rakoo Casino Team
Good customer service
Good customer service, nice slots. Overall 10/10 online casino.
May 14, 2024
Unprompted review
Reply from Rakoo Casino
Dear Jack,
Your feedback truly brightened our day! We're thrilled to hear that you've had such a positive experience with us. Providing top-notch customer service and a stellar selection of slots is what we strive for, so knowing that we've hit the mark means the world to us.
Receiving a 10/10 rating from you is the ultimate validation of our efforts. It motivates us to continue delivering excellence and exceeding your expectations in every aspect of your gaming journey.
Thank you for choosing us and for taking the time to share your thoughts. If there's anything more we can do to enhance your experience, please don't hesitate to reach out.
Here's to many more thrilling moments and jackpot wins together!
Best regards,
Rakoo Casino Team
Really good
May 9, 2024
Unprompted review
Reply from Rakoo Casino
Dear Darko Matic,
We wanted to take a moment to express our gratitude for your brief yet impactful feedback. It's always fantastic to hear from satisfied players like yourself.
Your comment speaks volumes, and it motivates us to continue striving for excellence in everything we do. We're dedicated to providing an outstanding gaming experience that exceeds your expectations.
If there's anything specific that you particularly enjoyed or if you have any suggestions for how we can make your experience even better, please feel free to share. Your input is invaluable to us as we continuously work to enhance our services.
Once again, thank you for choosing us and for taking the time to share your positive experience. We look forward to welcoming you back for more exciting adventures in the world of online gaming!
Best regards,
Rakoo Casino Team
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