Nice friendly service
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
really solid experience for anyone who enjoys some light entertainment 🎈а great choice for relaxing after a long day
everything I need is right here. fast gaming, great wins, and friendly service. highly satisfied with my experience so far.
it’s very easy to find anything you want without searching for ages. everything is logically organized and user-friendly.
Company details
Written by the company
Have a warm welcome to Rakoo Casino! It is the right place for you if a diverse gambling experience and high-quality service are what you need. We have gathered a team of professionals that strive to make your time in Rakoo Casino as joyful and comfortable as possible. We keep on developing to excellence and implementing excellent new features. So sit back and forget your worries for a while — enjoy all the benefits while we take care of the rest! We bet you’ll appreciate the numerous advantages of our club.
Contact info
3.9
Great
393 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 34% of negative reviews
Typically takes over 1 month to reply
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Good handling
January 9, 2024
Unprompted review
Reply from Rakoo Casino
Hello there,
Thank you for sharing your feedback about your experience at our casino. We're thrilled to hear that you've had a positive experience with us!
We appreciate your acknowledgment of the good handling. Providing efficient and effective service is a priority for us, and we are delighted that your experience reflects this commitment.
If you have any additional comments or suggestions, please feel free to share them with us. Thank you for choosing us. We value your business and look forward to providing you with continued outstanding service.
Best regards,
Rakoo Casino
very najs man
January 7, 2024
Unprompted review
Reply from Rakoo Casino
Hello there,
We want to express our sincere gratitude for your recent feedback.
Providing excellent service with a friendly and positive demeanor is a priority for us, and we are pleased that your interaction with our representative was a positive one.
If you have any additional comments or suggestions, please feel free to share them with us. Thank you for choosing us. We value your business and look forward to providing you with continued excellent service.
Best regards,
Rakoo Casino
Really nice to have a 24 hour help…
Really nice to have a 24 hour help chat. I spoke with Lucas who helped me with my questions
January 7, 2024
Unprompted review
Reply from Rakoo Casino
Hello Jarek,
We want to express our sincere gratitude for your recent feedback.
We are pleased to hear that you find our 24-hour help chat service valuable and that Lucas was able to assist you with your questions. Offering continuous support is a priority for us, and your positive experience with Lucas reaffirms the importance of providing assistance whenever you need it.
If you have any additional comments or suggestions, please feel free to share them with us. Thank you for choosing us. We value your business and look forward to providing you with continued excellent service.
Best regards,
Rakoo Casino
Great variety of games!!
Great variety of games, great selection. Many promotional options with great prizes. Great service provided by Lukas
January 7, 2024
Unprompted review
Reply from Rakoo Casino
Hello Mariusz,
We want to express our sincere gratitude for your recent feedback.
We are delighted to hear that you appreciate the great variety of games and the excellent selection we offer. Your positive remarks about the promotional options and prizes are also well-received, and we are pleased to know that our offerings have met your expectations.
Moreover, we are grateful for your acknowledgment of the great service provided by Lukas. Delivering outstanding customer service is a priority for us, and it's rewarding to hear that Lukas contributed to your positive experience.
If you have any additional comments or suggestions, please feel free to share them with us. Thank you for choosing us. We value your business and look forward to providing you with continued excellent service and a diverse range of entertaining games.
Best regards,
Rakoo Casino
Really happy with help from Gabriel !
January 5, 2024
Unprompted review
Reply from Rakoo Casino
Hello Monika,
We want to extend our sincere gratitude for your recent feedback.
We are delighted to learn that you are really happy with the help provided by Gabriel. Your positive experience is a testament to our commitment to excellent customer service, and it motivates us to consistently deliver the best assistance.
If you have any additional comments or suggestions, please feel free to share them with us. Thank you for choosing us. We value your business and look forward to providing you with continued outstanding service.
Best regards,
Rakoo Casino
Rakoo is a great casino
Rakoo is a great casino. And the People ho are working at the helpdesk are ferry helpfull and nice especially Leo and the lady olivia👌
January 5, 2024
Unprompted review
Reply from Rakoo Casino
Hello there,
We want to express our sincere gratitude for your recent feedback.
We are delighted to hear that you find our Casino to be a great platform, and we appreciate your kind words about our support team. It's especially heartening to know that Leo and Olivia have been helpful and nice in assisting you.
Providing excellent service and creating a positive experience for our players is our top priority. Your feedback motivates us to continue delivering on our commitment to customer satisfaction.
If you have any additional comments or suggestions, please feel free to share them with us. Thank you for choosing us. We value your patronage and look forward to providing you with continued enjoyable experiences.
Best regards,
Rakoo Casino
Rakoo is TOP!!!
Rakoo is TOP.
Every question, every problem is solved immediatly.
Leo was super, solved everything in minutes.
Spectacular experience
January 4, 2024
Unprompted review
Reply from Rakoo Casino
Hello there,
We want to express our sincere appreciation for your recent feedback.
We are thrilled to learn about your spectacular experience and the satisfaction you've found in the immediate resolution of every question and issue. Your kind words about Leo and his ability to solve issues promptly in minutes are truly appreciated.
Delivering excellent customer service is a key focus, and your feedback serves as validation of our commitment to providing immediate and effective solutions.
If you have any additional comments or suggestions, please feel free to share them with us. Thank you for choosing us. We value your patronage and look forward to providing you with continued outstanding service.
Best regards,
Rakoo Casino
Great customer service
Great customer service, service agent Gabriel helped me with very good attitude and speed
January 1, 2024
Unprompted review
Reply from Rakoo Casino
Hello there,
We want to express our sincere appreciation for your recent feedback highlighting the excellent customer service you received.
We are thrilled to hear about your positive experience with our service agent, Gabriel. Your kind words regarding his helpful attitude and efficiency are truly uplifting. We take pride in providing exceptional service, and it is gratifying to know that Gabriel's efforts have made a positive impact on your experience.
Your feedback serves as a motivation for our team to continue delivering outstanding customer service. We value your business and look forward to serving you with the same level of excellence in the future.
If you have any additional comments or suggestions, please do not hesitate to reach out. Thank you for choosing us!
Best regards,
Rakoo Casino
good service !
December 30, 2023
Unprompted review
Reply from Rakoo Casino
Hello there,
We want to express our gratitude for your recent feedback on our service. We are thrilled to hear about your positive experience and appreciate your kind words.
Customer satisfaction is our top priority, and your feedback inspires us to maintain the high standards you have come to expect. We value your business and look forward to serving you with excellence in the future.
If you have any further comments or suggestions, please feel free to reach out. Thank you for choosing us!
Best regards,
Rakoo Casino
SCAM!!!SCAM!!!SCAM
If you want to understend ??? Do not play by this casino . I depozit like 8000€ , then i win 13000€ when i want to make an whithdraw (5000€ is limit to withdraw) they say my account is not veryfied , so i cant make whitdraw. ( metion before this i withdraw 500 € , after 1 week money was in my account) and my accont was good en veryfied . When i want to ehithdraw 5000€ becomes a drama, 3 days on live chat with a ashole Fletcher ( vip manager) so he ask for me to send payment confirmation from the bank. I suere i send all the bank statement , non of then was good ( he said) now after 3 days talking about 3 depozit transaction 2 was accepted and 1 not ( paid from same bank account) . So after losing more then 10.000 € on this SCAM CASINO whith my account veryfied when i was lucky to win 13.009€ i get back👊 00000 €. My advice if you really play online casino there are a lot ho play your wins instantly. If you want to lose your money forever play RAKOO CASINO
December 20, 2023
Unprompted review
Reply from Rakoo Casino
Hello there,
We sincerely apologize for the inconvenience you've experienced. This does not meet the level of service we aim to provide.
If you've encountered issues with withdrawals or any other aspect of our casino, we apologize for the inconvenience. We take these matters seriously, and we would like to investigate and address your concerns promptly.
Please reach out to our customer support team with the details of your experience so that we can understand the situation better and work towards a resolution. Your feedback is important to us, and we want to ensure that any issues are resolved to your satisfaction.
Best regards,
Rakoo Casino
Leo helped me very well what a good…
Leo helped me very well what a good casino is this. Love it
December 29, 2023
Unprompted review
Reply from Rakoo Casino
Hello there,
We extend our gratitude for the wonderful feedback you provided regarding your experience with us.
It is heartening to learn that Leo was able to assist you effectively and contribute to your positive perception of our casino. Our team takes pride in delivering excellent customer service, and your acknowledgment reinforces our commitment to providing a seamless and enjoyable gaming environment.
Your satisfaction is of utmost importance to us. If you ever have further questions or require assistance, please feel free to reach out.
Thank you for being a valued member of our gaming community. We look forward to continuing to meet and exceed your expectations.
Best regards,
Rakoo Casino
Good service and helpful if you got any…
Good service and helpful if you got any questions.
I recommend.
December 29, 2023
Unprompted review
Reply from Rakoo Casino
Hello there,
We would like to extend our heartfelt gratitude for the positive feedback you shared.
It is truly rewarding to learn that you have found our service to be good and helpful. Our team is dedicated to providing excellent support to our valued customers, and your acknowledgment further motivates us to maintain these standards.
If you have any additional comments or suggestions, please feel free to reach out. We are always eager to enhance our services based on your feedback.
Thank you once again for choosing us, and we look forward to continuing to meet and exceed your expectations.
Best regards,
Rakoo Casino
The Agent Lucas was very helpfull and…
The Agent Lucas was very helpfull and fast in answering my questions. All Agents I had today were very kind
December 28, 2023
Unprompted review
Reply from Rakoo Casino
Hello there,
We would like to extend our sincere gratitude for your positive feedback regarding your recent interactions with our customer support team, particularly Lucas.
We are thrilled to hear that Lucas provided you with prompt and helpful assistance. Delivering exceptional customer service is a top priority for us, and your comments reaffirm that we are on the right track. We appreciate your acknowledgment of the kindness and efficiency demonstrated by our agents.
If you have any further inquiries or if there's anything more we can assist you with, please feel free to reach out. We are here to ensure your experience with us remains positive and enjoyable.
Thank you for being a valued member of our community. We look forward to continuing to serve you in the best possible way.
Best regards,
Rakoo Casino
Scam casino don't play here
Scam casino , big amount never process
withdraw, only small amount withdraw process, don't play here, Costa Rica is poor country, only stole ur money,
All positive reviews is fake, you will never get ur winning,
Deposit with skrill from Belgium without problem when you want withdraw via skrill it said is not available in ur contry,
What a scam casino,
I swear all positive reviews is fake,
I'm honest person check my another reviews,
December 1, 2023
Unprompted review
Reply from Rakoo Casino
Hello Alan,
We sincerely apologize for the inconvenience you've experienced. This does not meet the level of service we aim to provide.
If you've encountered issues with withdrawals or any other aspect of our casino, we apologize for the inconvenience. We take these matters seriously, and we would like to investigate and address your concerns promptly.
Please reach out to our customer support team with the details of your experience so that we can understand the situation better and work towards a resolution. Your feedback is important to us, and we want to ensure that any issues are resolved to your satisfaction.
Best regards,
Rakoo Casino
Great online casino
Great casino everything you want to play is possible, thanks to Leo from the live help for all the help I got offered!!
December 26, 2023
Unprompted review
Reply from Rakoo Casino
Hello there,
We want to express our heartfelt gratitude for your positive feedback. It brings us immense joy to learn about your satisfaction with our offerings and the assistance provided by Leo from our live help support.
Leo is an integral part of our team, and your acknowledgment of his efforts is highly appreciated. We take pride in providing exceptional service to our players, and your positive experience is a testament to our commitment.
If you have any further questions, concerns, or if there's anything else we can assist you with, please don't hesitate to contact us. We are dedicated to ensuring your time remains enjoyable and stress-free.
Thank you for choosing us. We look forward to serving you with excellence and providing you with exciting gaming experiences.
Best regards,
Rakoo Casino
Good casino they have awesome customer…
Good casino they have awesome customer support a guy leo helped me out with my problem !
December 26, 2023
Unprompted review
Reply from Rakoo Casino
Hello there,
We extend our sincere appreciation for taking the time to share your positive experience. It's delightful to hear that you found our customer support, particularly Leo, to be awesome.
Leo is a valued member of our support team, and we're thrilled to know that he could assist you effectively with your issue. Providing excellent service is our priority, and your feedback reinforces our commitment to ensuring a positive gaming experience for all our players.
If you ever have more questions, need assistance, or want to share additional feedback, please feel free to reach out. We're here to make your time with us enjoyable and trouble-free.
Thank you for being a part of our casino community, and we look forward to serving you with the same level of excellence in the future.
Best regards,
Rakoo Casino
Good service
Fast and kind service of Leo. Good casino with lots of choice
December 22, 2023
Unprompted review
Reply from Rakoo Casino
Hello Miguel,
We extend our sincere gratitude for taking the time to share your positive experience with us, specifically highlighting the fast and kind service provided by Leo.
Ensuring prompt and courteous service is a core value for us, and we're thrilled to learn that Leo's assistance contributed to your satisfaction. Your feedback reinforces our commitment to delivering exceptional service to our valued customers.
If you ever have additional comments or inquiries, feel free to reach out. Your feedback is crucial in our ongoing efforts to provide the best possible experience for our users.
Thank you for choosing our casino, and we look forward to serving you with excellence in the future.
Best regards,
Rakoo Casino
No robot and quick, kind and useful awnsers
It was easy kind, useful and quick response. Also was it not a robot with weerd awnsers
December 22, 2023
Unprompted review
Reply from Rakoo Casino
Hello Thomas,
We appreciate your recent feedback about your experience with our customer support team, and we're pleased to hear about your positive encounter.
Ensuring easy, kind, useful, and quick responses is a priority for us, and we're delighted that our team met your expectations. We take pride in providing genuine, human interactions that add value to your experience.
If you have any additional comments or if there's anything specific you'd like to share, please don't hesitate to reach out. Your feedback is invaluable to us, and we're committed to maintaining the high standard of service you've come to expect.
Thank you for choosing our services, and we look forward to serving you in the future.
Best regards,
Rakoo Casino
Great casino with all providers and…
Great casino with all providers and games the support chat also really good, thanks to Leo that solve my problem in few minutes, I recommend everyone to give it a try!
December 21, 2023
Unprompted review
Reply from Rakoo Casino
Hello there,
Thank you for sharing your positive experience with our casino.
We are thrilled to learn that you find our casino great, appreciate the variety of providers and games, and had a positive interaction with our support chat, particularly with Leo. It's always our goal to provide efficient solutions, and we're delighted to have met your expectations.
Your recommendation means a lot to us, and we look forward to providing you with continued excellent service.
If you have any further comments or if there's anything specific you'd like to share, please feel free to reach out.
Thank you for choosing our casino, and we appreciate your support.
Best regards,
Rakoo Casino
Reply from Rakoo Casino
Hello there,
Thank you for taking the time to express your positive feedback about our casino.
We are delighted to hear that you find our casino to be good and trustworthy. Building trust with our players is of utmost importance to us, and we are committed to providing a secure and enjoyable gaming environment.
Your satisfaction is our priority, and we appreciate you choosing our casino. If you have any further comments or if there's anything specific you'd like to share, please feel free to reach out.
Thank you for your trust, and we look forward to providing you with continued excellence in your gaming experience.
Best regards,
Rakoo Casino
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