Ralph and Luna Reviews 39

TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

Placed an order 09th March 2026, 09th April 2026, still waiting, emailed a few times but heard nothing back, would never use this company ever again, SCAM

Rated 2 out of 5 stars

The jumper I ordered was more yellowy than cream, it also didn’t have a ralph and luna label in the back -it was something like fruit of the loom- and the top left of the B on the ‘Boo’ was poking off... See more

Rated 1 out of 5 stars

Ordered goods online, which were shown as in stock. They never arrived - emailed them numerous times and they never responded. Asked for a refund - again, they never responded. The item is now shown a... See more

Rated 5 out of 5 stars

I absolutely love the christmas bunting. I ordered these specially for my grandbabies and I know they will love them as much as I do. The quality is perfect, definetly recommend Ralph & Luna party.... See more

Company details

  1. Party Store

Written by the company

Fun and modern party supplies for your special celebration. Next Day UK delivery available.


Contact info

1.9

Poor

TrustScore 2 out of 5

39 reviews

5-star
4-star
3-star
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1-star

Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Lovely jumper!

Lovely jumper just as presented in the picture! Slightly longer in the body than I anticipated but not by much (only reason why I’ve graded 4 stars). It’s fab and cosy so I’m looking forward to wearing it!

February 15, 2022
Rated 5 out of 5 stars

Very happy customer....

I absolutely love the christmas bunting. I ordered these specially for my grandbabies and I know they will love them as much as I do.
The quality is perfect, definetly recommend Ralph & Luna party.
Thankyou and merry christmas to you all.

December 13, 2021
Rated 1 out of 5 stars

Disappointing customer service & communication

Disappointing customer service & communication. Despite paying for extra for expedited delivery, package arrived late which meant I didn’t get to use the goods I had ordered for the party and had to go and buy new pieces. Returned package to Ralph & Luna and wrote to them to communicate what had happened and say that package/return items were in the post. Haven’t had a response.

December 6, 2021
Ralph and Luna logo

Reply from Ralph and Luna

I am sorry for the issues with your order.
Your order was dispatched on time and delays were due to the parcel being stuck at a Royal Mail depot which was shown on the tracking details.
I responded to your email the next working day and you were provided a full refund for your order and a £5 credit for the cost of return postage.

Rated 2 out of 5 stars

Not what I expected

The jumper I ordered was more yellowy than cream, it also didn’t have a ralph and luna label in the back -it was something like fruit of the loom- and the top left of the B on the ‘Boo’ was poking off so is unlikely to last me very long! A £23 jumper has clearly cost them pennies to buy and make, and I can’t return it because they don’t accept returns on clothing. It’s disappointing when you try to support small businesses but end up with something you could have made yourself.

November 3, 2021

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