Placed an order 09th March 2026, 09th April 2026, still waiting, emailed a few times but heard nothing back, would never use this company ever again, SCAM
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The jumper I ordered was more yellowy than cream, it also didn’t have a ralph and luna label in the back -it was something like fruit of the loom- and the top left of the B on the ‘Boo’ was poking off... See more
Ordered goods online, which were shown as in stock. They never arrived - emailed them numerous times and they never responded. Asked for a refund - again, they never responded. The item is now shown a... See more
I absolutely love the christmas bunting. I ordered these specially for my grandbabies and I know they will love them as much as I do. The quality is perfect, definetly recommend Ralph & Luna party.... See more
Company details
Written by the company
Fun and modern party supplies for your special celebration. Next Day UK delivery available.
Contact info
United Kingdom
- ralphandluna.co.uk
1.9
Poor
39 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
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April 9, 2022
Excellent
Excellent, fast delivery and beautifully packaged.. Differently use you again 5star
April 3, 2022
Lovely jumper!
Lovely jumper just as presented in the picture! Slightly longer in the body than I anticipated but not by much (only reason why I’ve graded 4 stars). It’s fab and cosy so I’m looking forward to wearing it!
February 15, 2022
Lovely products
Lovely products, I accidentally paid twice for delivery and they automatically refunded this to me without having to ask
January 13, 2022
Very happy customer....
I absolutely love the christmas bunting. I ordered these specially for my grandbabies and I know they will love them as much as I do.
The quality is perfect, definetly recommend Ralph & Luna party.
Thankyou and merry christmas to you all.
December 13, 2021
Really quick delivery thank you x
December 12, 2021
Love my “Jingle all the way” banner.
Love my “Jingle all the way” banner. The little bells on the ends are great. Thanks
December 12, 2021
Order arrived quickly and nicely…
Order arrived quickly and nicely packaged.
Lovely products. Thank you!
December 8, 2021
Unprompted review
Disappointing customer service & communication
Disappointing customer service & communication. Despite paying for extra for expedited delivery, package arrived late which meant I didn’t get to use the goods I had ordered for the party and had to go and buy new pieces. Returned package to Ralph & Luna and wrote to them to communicate what had happened and say that package/return items were in the post. Haven’t had a response.
December 6, 2021
Reply from Ralph and Luna
I am sorry for the issues with your order.
Your order was dispatched on time and delays were due to the parcel being stuck at a Royal Mail depot which was shown on the tracking details.
I responded to your email the next working day and you were provided a full refund for your order and a £5 credit for the cost of return postage.
Not what I expected
The jumper I ordered was more yellowy than cream, it also didn’t have a ralph and luna label in the back -it was something like fruit of the loom- and the top left of the B on the ‘Boo’ was poking off so is unlikely to last me very long! A £23 jumper has clearly cost them pennies to buy and make, and I can’t return it because they don’t accept returns on clothing. It’s disappointing when you try to support small businesses but end up with something you could have made yourself.
November 3, 2021
Quick dispatch and delivery
Quick dispatch and delivery! Product was as described, couldn't be happier.
November 1, 2021
Brilliant service and great product!
November 1, 2021
Fab delivery time and wonderful quality…
Fab delivery time and wonderful quality product
October 28, 2021
Very pleased
October 22, 2021
Great little shop with great selection…
Great little shop with great selection of celebration items..
October 14, 2021
Great Customer service
Great Customer service
Speedy delivery
Excellent quality!!!!!
5 ⭐
September 30, 2021
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