Rankins Jewellers Reviews 

242
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 97 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and the truly stunning quality of the custom jewelry pieces. Consumers note that the dedicated team provides exceptional support throughout the entire process and always ensures fast delivery. Some reviewers were not happy with product durability and unresponsive communication channels after completing their online purchase. A few customers faced difficulties when trying to resolve issues regarding damaged items and unacknowledged messages sent to support. Even with these specific complaints, people consistently appreciate the beautiful craftsmanship and overall welcoming atmosphere provided by the business.

What people talk about most

Product

Customers had positive experiences with product, expressing overwhelming satisfaction with the stunning... See more

Service

Users describe positive interactions with service, highlighting friendly, helpful, and professional support... See more

Customer service

Consumers find customer service to be positive, frequently praising attentive staff who take the time to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Incredible experience shopping with Rankins Jewellers. My Dad remembered the store from many years ago and suggested getting my 40th birthday gift from them. We booked an appointment which was su... See more

Rated 5 out of 5 stars

I ordered a beautiful white gold diamond “A” initial pendant (always wanted one) and lucky for me at the time it was on sale. When it arrived it exceeded my expectations, it was absolutely stunning, b... See more

Rated 5 out of 5 stars

I recently had a custom ring made here, and I couldn’t be happier with the experience from start to finish. The team was incredibly friendly, patient, and genuinely helpful throughout the entire pro... See more

Rated 5 out of 5 stars

Couldn’t recommend Rankins jewellers enough i had the most perfect bangle made for my baby girl, the staff was super amazing and friendly I’m very happy with my purchase and will definitely come back... See more


Company details

  1. Jewelry Store
  2. also in
  3. Jeweler
  4. Jewellery Manufacturer
  5. Jewelry Designer

Written by the company

Rankins Jewellers is a London-based, family-run jewellers with over 60 years of expertise. We pride ourselves on offering personal service, carefully sourced diamonds and beautifully made fine jewellery for engagements, gifting and everyday wear.


Contact info

4.8

Excellent

TrustScore 5 out of 5

242 reviews

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Hasn’t replied to negative reviews

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4.8

All reviews

(242)

89 reviews in the last 12 months

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Rated 5 out of 5 stars

Name plate necklace

I ordered a name plate necklace and it is absolutely perfect. I changed aspects of the script writing a few times and the staff were very helpful in making the changes and sent me mock up images of what it would look like. They also advised on the chain length to sit nicely below my chain that I wear every day. Thank you so much! Very much appreciated it’s beautiful x

August 15, 2023
Unprompted review
Rated 5 out of 5 stars

I spoke to a very lovely and helpful…

I spoke to a very lovely and helpful lady called Daisy. I asked if she had any earrings in stock she sent me pictures and helped me pick the right ones and the next day they arrived at my home. The service was amazing and I cannot recommend her enough. The Earrings are also beautiful and such good quality. They were packaged beautifully too !! Thank you so much

September 13, 2023
Unprompted review
Rated 5 out of 5 stars

Rankins made me a bespoke ring and it…

Rankins made me a bespoke ring and it exceeded my expectations. I have bought from rankins Jewellers for years now and the quality, price and helpfulness from all the staff there is incredible.
A few years ago I bought my son a bracelet from them and it didn’t arrive to them until the day of his actual birthday. They sent it in an Uber to me as they had promised it would be here for that date! I don’t think you can beat their customer service to be honest.

September 4, 2023
Unprompted review
Rated 5 out of 5 stars

I must say Rankins is one of the best…

I must say Rankins is one of the best sellers, I know, not only for the items they sell but the staff also, they will help you in anyway possible and it doesn’t matter how many questions you ask, very kind and fast replying and super fast delivery. Thank you so much Rankins I am a customer that’s made a few orders and many more to go hopefully xxx

August 19, 2023
Unprompted review
Rated 5 out of 5 stars

…amazing

I've purchased my jewellery off these guys in the past and I can honestly say thay go above and beyond for u thears a ladey called daisy she's amazing 👏

July 14, 2023
Unprompted review
Rated 5 out of 5 stars

Rankins is my go to and has been for many years

I only use rankins and have been for years: such genuine lovely people, I had paid off for a Rolex last year but was a bit behind on payments not once was I pressured they was so patience with me and understanding, the quality of the jewellery is amazing also I brought my nephew a Rolex bracelet 3 years ago and myself which is now still in amazing condition I just personally wouldn’t go anywhere else rankins is my go to the experience as a whole you will struggle to find else where such a lovely beautiful family company xxx

July 13, 2023
Unprompted review
Rated 5 out of 5 stars

Daisy 🌟

From start to finish Daisy was soo kind, very understanding, and a pleasure to deal with, all I had to do was choose which she helped me too haha and my partner was over the moon with her choices definitely 5 🌟 service, will be back again for sure

July 11, 2023
Unprompted review
Rated 5 out of 5 stars

I had an amazing experience with…

I had an amazing experience with Rankins. It was a quick and easy sale and I’m very pleased and happy with my purchase. The staff are friendly and polite. I received my order the next day. I would highly recommend Rankins for your jewellery pieces.

June 27, 2023
Unprompted review
Rated 5 out of 5 stars

Brought a letter necklace off these…

Brought a letter necklace off these guys and unfortunately the chain broke, but as soon as i told them, they had me send my broken chain back and they sent me a new one right away, very quick and very helpful when dealing with these guys.

June 10, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic

I travelled to Rankins Jewellers hoping to get a nice necklace for my daughters 30 th birthday. I had in mind an idea what she would like.Jody went above and beyond to make exactly what i was looking for . And got it made within 3 days in a beautiful gift box. I can honestly say I have never had customer service like this. So thank u Rankins so much for helping me to make my daughters birthday really special. I love it so much .

June 8, 2023
Unprompted review
Rated 5 out of 5 stars

AMAZING!!

We visited yesterday and had an appointment with Ryder. We purchased a baguette diamond necklace for my daughters 21st birthday which is beautiful and she is absolutely thrilled with!
The service Ryder provided was just amazing , he was so helpful and had so much patience with us, he truly went above and beyond nothing was too much trouble for him.I will 100% be recommending to all friends and family and will be back for sure for future purchases.
THANK YOU!!

June 7, 2023
Unprompted review
Rated 5 out of 5 stars

The staff in rankins have been so helpful

The staff in rankins have been so helpful. always replying, they take there time to make sure everything is exactly how you wanted it, very fast shipment. Always had an answer to any of my questions and I really couldn’t recommend them enough. I will definitely order from them again thank you so much

May 26, 2023
Unprompted review
Rated 5 out of 5 stars

Recommend to anyone

I was worried about paying so much money for it to be delivered but they have the best customer service and it came the next day . They are always there if you need to ask any questions. Would recommend to anyone never been disappointed with anything I’ve bought.

May 17, 2023
Unprompted review

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