Absolute nightmare
Read Rany's Google reviews and take them seriously; at least the real ones. The five-star reviews are because Rany bribes new tenants with $20 rent credit to write them. That's why they're all focused on the leasing agent. I'm in a group chat with 12 other residents in my building and every one of us has had a nightmarish experience with Rany.
From extreme annual rent increases to a laundry room that hasn't worked consistently for at least a year, to a flooding sink that took 19 days to fix, to numerous RLTO violations (non-emergency entry without notice, insufficient notice for showings, utility billing fees), Rany acts with cynical disregard at every turn. Everything is about getting as much money from tenants and doing as little as possible.
NOTHING is included in the rent, not even water and trash. And their opaque billing practices mean you'll never know if they're skimming on your mandatory utility payments. My requests to see actually utility bills and cost sharing breakdowns were ignored.
The leasing agent is the only positive interaction you'll have with Rany. After you sign the lease, you're turned over to dismissive, callous property managers that only speak in curt, impersonal, one line messages, when they respond at all.
I haven't received paper mail for months, and all I get are excuses from Rany. I have explained in detail the problem numerous times, because I actually spoke with the mail carrier. They ignore this, and systematically blame the post office. And don't follow through or do anything to get it fixed. Last time this happened, it indeed turned out to be broken equipment on Rany's end. When this is pointed out, no response, no solution.
I could go on for pages, but honestly, I'm so sick of it and so over it. I've been priced out of my building after only a year, and treated with such dismissiveness and disregard that it's becoming a major pain point in my life. Good riddance to these deplorable people.