Delivery issue was with the courier. Sorted by the guys at Rapid Rocking, including two phone calls to let me know what was happening. Excellent response and much appreciated. Haven't yet put up the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good choice of archive/filing storage which was delivered on time. Reasonable website It would be good to have an option to purchase without archive boxes.
Company replied
Heavy duty racking. All good apart from a small error on the instructions. Small, but cost us a long time to solve, and customer services couldn't help!
Company replied
Excellent product and fast delivery. Only issue was that restricted hours, for delivery site, was passed on to courier but not acted on so had to stay late to accept delivery.
Company replied
Company details
- Shelving Store
- Business to Business Service
- Distribution Service
- Equipment Supplier
- Industrial Equipment Supplier
- Wholesaler
Written by the company
Rapid Racking is the UK’s leading supplier of storage solutions. Since our inception in 1986, we have continued to provide high-quality racking, shelving, storage containers, and workplace accessories for a wide range of environments including warehouses, stockrooms, storerooms, offices, garages, workshops, and more. With the largest stock hold in the UK, and a proud member of the Manutan Group, we can offer our customers more than 30,000 products at a competitive cost. On top of storage solutions, we offer a range of industry-certified services including rental, design, installation, dismantling and repositioning, and rack inspections.
Rapid Racking - Quicker to help, Faster to deliver
Written by the company
- Rapid Racking is the biggest supplier of shelving and racking within the UK - all ready for next day delivery. We have shelving units for any environment and racking systems for all types of loads. Supplying shelving and racking for 30 years we are the experts in delivering you the right products whatever your business or requirements. Our huge range includes industrial products - warehouse shelving & pallet racking as well as garage shelving ideal for the home or shed. Our products are not limited to shelving and racking systems, we also offer a wide selection of boxes and containers, storage kits and workbenches for your workshop - so whatever the storage need trust us to deliver. For larger projects our Rapid Racking Design team can arrange a Free Site visit within 24 hours and create a bespoke solution for you. Racking and shelving design is a complex process so let our team of designers create a shelving system to best fit your business.stems for all types of loads.
Contact info
Kemble Enterprise Park, Cirencester, Gloucestershire, GL7 6BQ, United Kingdom
- 01285 68 68 68
- customerservice@rapidracking.com
- rapidracking.com
4.3
Excellent
775 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Rapid Racking
Dear Travis
Apologies again for the delay on your order and for not delivering on the day as expected.
Great that the delivery has now arrived but working with our carrier DX we need to strive to deliver our orders on time
Best Wishes
Nathan
Good quality product at very good price…
Good quality product at very good price and exceptional delivery
September 17, 2025
Reply from Rapid Racking
We appreciate you letting us know about your experience. We're happy to hear that you received a good quality product at a very good price with exceptional delivery.
Great shelving
Really good quality shelving and I had it assembled in no time. Super fast delivery too.
September 16, 2025
Reply from Rapid Racking
Dear Marty
We're happy to hear that you found our shelving to be of good quality and easy to assemble.
Thanks for taking the time to send us your great review
Kind regards
Nathan
Reply from Rapid Racking
Dear Stephen
Thanks for taking the time to feed this back to us. Great to know your order arrived in good time
Kind regards
Nathan
Great experience all round
Great experience all round, called your sales line to confirm something which they answered straight away. Quicker delivery than expected and the racking looks great. Would definitely use again
September 6, 2025
Reply from Rapid Racking
DearTony
We appreciate your positive feedback about the racking and that you would use us again.
Hope we can help you again soon
Best wishes
Nathan
Good quality product and prompt delivery
September 9, 2025
Reply from Rapid Racking
Dear Dave
Thanks for the great review and for the 5 star rating!!!!
Look forward to helping you again
Many Thanks
Nathan
Reply from Rapid Racking
Dear Nick
We are happy to hear you received great customer service and prompt delivery. Great to know all was as expected
Kind regards
Nathan
Racking review
the overall process from start to finish was great - recommendation to Ian for coming to site to support us with our issues.
we only had an issue with the contractors that were sent as they didn't seem to know what the job was and caused complications. apart from that the rapid racking team were great.
September 8, 2025
Reply from Rapid Racking
Thank you for sharing your experience with us and its great to hear that Ian provided the right support when it was needed. We will review this with the contractor that attended your site to complete the installation to see what could be improved to reduce any issues in future.
Reply from Rapid Racking
Good afternoon,
Thanks for the feedback.
Excellent to hear you like the product and that it arrived quickly.
Kind regards,
Rob
Site safety container
Ordered 4 safety roll containers. Good quality for the price & very quick delivery. Kept me up to date & driver was very helpful. I would use Rapid Racking again
September 1, 2025
Reply from Rapid Racking
Good afternoon,
Glad to hear you had a positive experience and the the goods arrived promptly. Thanks or taking the time to leave feedback.
Kind regards
Rob
Great experience
Sharron was super helpful and responsive, smooth journey and would definitely recommend/return again.
September 3, 2025
Reply from Rapid Racking
Thanks for taking the time to leave us a review!
We are glad to hear your experience was a positive one and look forward to being of service again.
Kind regards
Rob
Delivery issue sorted
Delivery issue was with the courier. Sorted by the guys at Rapid Rocking, including two phone calls to let me know what was happening. Excellent response and much appreciated.
Haven't yet put up the shelves, so will update once I have.
September 3, 2025
Reply from Rapid Racking
Dear Terry
We regret your delivery didn't arrive. Apologies for the delay, following on from my communication I just wanted to make sure all has arrived all ok
Kind regards
Rob
Reply from Rapid Racking
Hi John
Thanks for taking the time to send us your great review
Hope we can help you again soon
Many Thanks
Rob
This is the fourth time I have ordered…
This is the fourth time I have ordered racking. Great product, great value.
August 23, 2025
Reply from Rapid Racking
Hi Bernard
Thanks for coming back to us again, We are happy to hear that you are consistently satisfied with our product and value which is great to know
Look forward to helping you again soon
Best Wishes
Nathan
Great service - not helped by my error!
I ordered for my client 11No boxes for delivery at her storage unit on a specific date. They were very helpful and organised for the 2 couriers to deliver on the same day (split order) HOWEVER they didn’t arrive. It soon materialised that I had inputted the wrong postcode! Amazingly they arranged for both orders to be delivered later the same day in time for my work with my client. Can’t thank them enough. :)
August 27, 2025
Reply from Rapid Racking
Dear Naomi
We appreciate you taking the time to leave a review. We're happy to hear that we were able to assist you with your order, even with the incorrect postcode. We are so glad everything arrived for your client.
Thank you
Best Wishes
Chloe
Reply from Rapid Racking
Hi Max
Thank you for letting us know about your experience with our service.
Hope we can help you again soon
Many Thanks
Nathan
Easy to order arrived on time not…
Easy to order arrived on time not opened yet but usually no issues
August 17, 2025
Reply from Rapid Racking
Dear Andrew
Thank you for your positive feedback; we appreciate it.
Hope we can help you again soon
Best Wishes
Nathan
Brilliant Rack plus Excellent Service
I bought some rapid racking 20+ years ago and went back and saw the original racking system was still available to order. I ordered another rack and it turn up the next working day. Brilliant rack and excellent service.
August 23, 2025
Reply from Rapid Racking
Hi Graham
We're happy to hear that you could find the original racking system after so long! Thanks for coming back to Rapid Racking again
Hope we can help you again soon
Best wishes
Nathan
Very professional and prompt service
August 18, 2025
Reply from Rapid Racking
Hi Andy
Thank you for your positive feedback; we appreciate it greatly.
Look forward t helping you again soon
Best Wishes
Nathan
Great product and service.
Perfect service and product. Have used them before and will continue.
August 17, 2025
Reply from Rapid Racking
Dear Mark
Thanks for taking the time to feed this back to us and for your great review
Look forward to helping you again soon
Best Wishes
Nathan
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.