Anis and Nasar have just dropped me back at my home, after a stressful afternoon, with no answer from either RAC or AA, and 2 other local firms. Polite from the first call, to arrival and drop off... See more
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Review summary
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We had an urgent breakdown on a busy road and rapid road help answered very quickly, when no local company picked up or had the availability to help. We were seriously let down by LV recovery... See more
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Immediately answered the phone, booked me in with someone who was only 15 minutes away. The chap who turned up solved my issue in a very professional manner. I was highly impressed with the service.... See more
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After waiting over 4 hours for the AA to do nothing and my phone about to die (literally on 6%) I called and explained what was going on. I was dealt with very quickly and was reassured that someone w... See more
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Company details
Written by the company
At Rapid Road Help, we are a trusted provider of Roadside Assistance services across the UK. Although we’ve just recently established our online presence, our team brings years of experience in the car recovery industry, ensuring that every customer receives quick, reliable, and professional assistance when they need it most. We understand how stressful it can be to experience a breakdown or vehicle issue, which is why we are committed to providing fast, effective solutions with a response time of under 30 minutes. Whether you’ve run out of fuel, need a jumpstart, or require a tow to a nearby garage, we’re here to help—24/7, no matter the situation. Our services include: Car Recovery & Towing: Fast and reliable recovery for your vehicle, whether it’s broken down or involved in an accident. Fuel Drop-Off: If you’ve run out of fuel, we’ll bring the fuel to you, so you can get back on the road without delay. Jumpstart Services: We’ll get your car started again if the battery’s dead, so you’re never left stranded. Although we are a newly online-focused company, Rapid Road Help has been delivering exceptional service in the car recovery industry for years. We have built a reputation for our trustworthy, dependable, and professional approach to every job we take on. We aim to build a solid, long-lasting relationship with our customers, ensuring they always know who to call in an emergency. With Rapid Road Help, you can be confident that you're in good hands.
Contact info
United Kingdom
- rapidroadhelp.uk
4.2
Great
44 reviews
Replied to 57% of negative reviews
Typically takes over 1 month to reply
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Excellent service even though it was bank holiday! Thank you team.
Fantastic team! Great communication while we waited, excellent service on arrival... definitely use you again !
May 25, 2025
Unprompted review
Reply from Rapid Road Help
Really appreciate your kind words! We’re glad the communication and service met your expectations. It was a pleasure helping you, and we’ll be here anytime you need us again!
Absolutely dreadful service
Absolutely dreadful service, I called Rapid Road Help on 07414 733409 in the late afternoon, I explained I had a broken down Jaguar iPace an all electric car with a flat battery, I had an existing Recovery company who couldn't move it, and required some specialist equipment, they confirmed that have all the expensive equipment required to move my vehicle, and that I needed to pay £200 deposit via SUMUP and they would text me the number of the recovery driver from 07482 554747, and that my recovery driver would arrive at my house for 8:00am to move my broken down vehicle. I started calling Rapid Road Help on all 3 numbers at 8:00am, by10:30am with no returned calls, I was convinced Rapid Road Help was a scam, At 10:45 the recovery driver called me and explained he'd been working late and that he would be with me in 5 minutes. The recovery driver couldn't move my vehicle. He left, explaining that he needed some specialist equipment, Rapid Road Help finally called me shortly after he'd left, explaining that the driver would return with the specialist equipment. The driver did return 10 minutes later, but he still couldn't move my Jaguar iPace. I tried calling Rapid Road Help multiple times (to complain that after 2 visits they still hadn't moved my Jaguar iPace), at lunch time I finally gave up and called an independent local garage to move my car and I paid them for moving my car. I then returned to calling Rapid Road Help multiple times and left dozens of answer messages asking Rapid Road Help for a refund, but they didn't return my calls. I finally received a call from 07482 554747 at 22:30, explaining they had been incredibly busy.
The owner said I'm entitled to a 30% refund, because even though they couldn't move my iPace, the same car they told me they could move, they can earn appearance money. I've since been told they treat every job seriously, but my findings were that they wouldn't answer or return my calls, and I now understand that I've apparently provided incorrect and incomplete information; I specifically told Rapid Road Help that an existing recovery driver couldn't move my Jaguar iPace, it's got a completely flat battery and needs specialist equipment to move it, and Rapid Road Help confirmed they had the equipment, but it appears they either didn't have the equipment or they didn't have the technical wherewithal to move my Jaguar iPace, they wasted my time and they want me to pay appearance money, for turning up and not doing their job.
Rapid Road Help have now explained they have paid the driver they sent to not move my car, the driver is local to me, I've since spoken to him this is the first and will be the last time he's accepted a job from Rapid Road Helpand, he's also confirmed, that he's not expecting any payment from Rapid Road Help, he also believes Rapid Road Help are a scam.
Rapid Road Help have now also explained that the reason their driver they appointed couldn't move my Jaguar iPace is because of other issues I failed to mention, when I first called Rapid Road Help, I explained I'd appointed a Recovery company to recover my Jaguar iPace and take to my local Jaguar dealer, but they couldn't move it, and they needed some specialist equipment and a large truck (my fully electric iPace is very heavy), Rapid Road Help confirmed they have invested in all the equipment required, and this is why they are expensive, but when there appointed driver appeared, he confirmed he'd not been advised of any specialist equipment requirements or indeed that the car was a fully electric EV.
Finally Rapid Road Help advised me that the only way they can provide a refund is by asking for my bank account details, anti money laundering advice is that as the Merchant, you should use the same payment method to pay a client as you did to receive funds from the client, and the same advice is given for the purchaser, anything else is considered potential money laundering activity or scam, and for Rapid Road Help , I'm convinced they are a scam.
May 22, 2025
Unprompted review
Reply from Rapid Road Help
Hi Paul Harvie,
We take every job seriously and always aim to provide the best service possible, but in this case, it's important to set the record straight.
Our driver attended not once but twice based on the information you provided. You specifically told us the vehicle needed skates — which we brought. However, the car couldn’t be moved due to other issues you failed to mention, which made recovery impossible despite us having the correct equipment.
Even though our driver spent time, used fuel, and missed out on other jobs, we still offered you a partial refund as a gesture of goodwill. The remaining goes directly to the driver to cover his costs.
We also requested your refund details to process this — but you never sent them.
We are always fair and transparent. We delivered what was agreed, and the failed recovery was due to incorrect and incomplete information from your side.
If you send us the required refund details, we’re still happy to process the partial refund.
— Rapid Road Help
Quick response and good service
Quick response and good service! Provided all the help to us despite it being Easter Sunday.
April 20, 2025
Unprompted review
Reply from Rapid Road Help
Really appreciate you leaving this review — means a lot to us! As We mentioned, we’ve been running for a while now and have built up a strong reputation offline, but we’ve only just started taking things online and trying to grow our socials.
Support like this genuinely helps more than you know. Thank you for backing the business and helping us build our online presence!
Big thanks again
— The Rapid Road Help Team
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