Very fast and competent support. The tech guys really know what they are doing. Upgrade ticket raised on a Sunday, got responses on the Sunday, and then fully completed Monday morning. Great service,... See more
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Review summary
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Ran into an issue where I entered my email incorrectly. Support was able to securely and most importantly PRIVATELY help me resolve the issue. Went above and beyond by adding time for the time I lost... See more
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I've been using the service for several months. Everything was great. Today, I encountered some difficulties. I contacted support, and they helped me very quickly. They practically didn't require any... See more
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Excellent subnet leasing service. If you need IPv4 or IPv6 networks for your data center or VPS hosting business, this is the team to work with. Their technical support is responsive, knowledgeab... See more
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Company details
Written by the company
RapidSeedbox gives you an optimized, fast, and totally customizable Seedbox that fits your every need
Contact info
8/F., China Hong Kong Tower, 8-12 Hennessy Road, Wan Chai, Hong Kong
- support@rapidseedbox.com
- rapidseedbox.com
4.2
Great
367 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great New User Experience and Customer Support
Rapid seedbox is an excellent platform for new users to get into the space. There are many videos and guides, not to mention one click apps that can reduce how tedious installations are. The customer support is great as well. I had an issue that i spent hours on and customer support was able to help answer my questions and correct my issues.
November 27, 2023
Unprompted review
Reply from RapidSeedbox
We're over the moon to know that our resources and support team have been a valuable part of your Seedbox experience. Your success is our top priority, and we're always here to help streamline your journey!
We are stronger together...
We at TORK are happy to use RapidSeedbox. We thank RapidSeedbox for their fast, stable and reliable services.
November 10, 2023
Unprompted review
Reply from RapidSeedbox
It's a pleasure to serve the team at TORK! We're committed to providing fast, stable, and reliable services and we're delighted to know it's making a difference for you. Thanks for your trust in RapidSeedbox!
really amazing company
November 21, 2023
Unprompted review
Reply from RapidSeedbox
We're thrilled to hear you've had such a positive experience! Your amazing feedback is what drives us to keep improving every day. Thank you for being a part of our journey!
Reply from RapidSeedbox
We're thrilled to hear you've had a positive experience with our service and support! Your feedback is incredibly valuable to us, and it's affirming to know that our team's dedication to responsive and helpful support has resonated with you. We're here to ensure that your experience only gets better, so if there's anything else we can do for you, just reach out. Thanks for choosing us and for taking the time to share your thoughts! 🌟
Really good company
Really good company! Their support is helpful, useful and they fulfill their responsibilities.
November 10, 2023
Unprompted review
Reply from RapidSeedbox
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that our support team has been able to assist you effectively and meet your expectations. We take our responsibilities seriously and are committed to providing our clients with the best service possible. If there's anything more we can do to enhance your experience, please don't hesitate to let us know. Your satisfaction is our top priority!
Great Customer Service
I attempted all of the troubleshooting steps I could find and was still unable to resolve my issue. I reached out to customer support through their chat and Ronal was very quick to reply and resolve my issue in minutes. Wonderful customer support experience.
November 9, 2023
Unprompted review
Reply from RapidSeedbox
Contact us anytime if you feel like you're stuck while using your seedbox. Due to experience, our customer service staffs really know what they're doing.
Superb Customer Service
Recently changed my service from supreme to lean and it happened without a hitch, thanks to their help. I'm also quite new with seedboxes but so far, it's been worry-free because of the help articles provided.
November 4, 2023
Unprompted review
Reply from RapidSeedbox
You are welcome to change plans anytime. No problem at all. We understand that the needs and requirements of customers will change from time to time.
10gb seedbox, very happy with Rapidseedbox
Got a 10gb seedbox...the speeds feel closer to 1gb speeds considering I've never hit over 100mb downloads on torrents in total, but for the price it's still cheaper than the competitor's 1gb pipe seedboxes. On top of that, this is one of the few companies that actually respond within minutes to support issues and know what they're talking about. For that alone, I'll be sticking with this company, it's refreshing to see.
For what it's worth, the guy didn't ask me to include his name in this review but Ronal was a big help.
November 2, 2023
Unprompted review
Reply from RapidSeedbox
We're happy to hear that. We're always trying to bring the best service experience. And other areas as well.
Great customer service
Great customer service, really quick answers and the people on the other end are actually knowledgeable and know a thing or two about the command line.
October 23, 2023
Unprompted review
Reply from RapidSeedbox
Thank you so much for the 5-star review and the kind words! We take pride in our knowledgeable team and their expertise with the command line. We're delighted to hear that our customer service met your expectations. Should you have any other inquiries or require further assistance in the future, please don't hesitate to reach out. Thanks for being a valued member of our community!
Dragan from Rapidseedbox
My adviser, Dragan, was first rate. He responded quickly, effectively and had good suggestions which ultimately resolved all of my issues completely! Highly recommended!
October 17, 2023
Unprompted review
Reply from RapidSeedbox
Thank you so much for your kind words! We're thrilled to hear that our customer support team could provide you with a great experience. We take pride in delivering top-notch service, and your feedback motivates us to continue raising the bar. If you ever need assistance in the future, don't hesitate to reach out. We're here for you!
Never buy a proxy from this company
Never buy a proxy from this company, they are terrible.
I know proxies very well and I have had to pay a total of them in about ten different companies but they are the worst I have ever seen.
They work once in 2, and above all the promised 50 threads are not there, they alternate between 20 and 40.
I was also fooled into thinking that I was entitled to a 14 day trial but their FAQ seems to be poorly written because that is not the case.
Don't buy!
October 16, 2023
Unprompted review
Reply from RapidSeedbox
Hi Marco, we are sorry to hear that. We have reviewed what happened. Our conclusion is that our proxy was working at the time as intended, it's just that we cannot help troubleshoot any customer third-party app.
And about that 14-day trial, we clearly state 24-hour for proxy service on our main proxy page https://www.rapidseedbox.com/proxy . And our FAQ clearly mention Seedbox not proxy. https://www.rapidseedbox.com/faq
Great customer service
Very user friendly product. Helpful customer service.
October 16, 2023
Unprompted review
Reply from RapidSeedbox
We can't express how much we appreciate your feedback! Our team is dedicated to ensuring our customers have a seamless experience, and it's wonderful to know that you had a positive encounter with our support staff. Your satisfaction is our priority, and we're excited to continue serving you and exceeding your expectations!
Best Support Period.
i notice my box was running terribly, high cpu and throttled speeds. went to support and WON THE LOTTERY of support people: Ronal! not only did Ronal target the problem fast, he tuned some of the processes to get the whole system running faster than before! I will look back on this fondly, because i doubt i will every get this level of professionalism on my little problems ever again.
October 15, 2023
Unprompted review
Reply from RapidSeedbox
Your review brightened our day! We're elated that you found our customer support exceptional. Our team works tirelessly to provide the best assistance possible, and it's incredibly rewarding to hear that it made a difference for you. Thank you for choosing us, and please know that we're always here to assist you whenever you need it. Your success is our success!
11 out of 10 stars
Great support team!
Had some trouble with related configurations of settings outside normal support, and they took all the time needed to help me and fix the problem for me.
Not only that, I now understand what the problem was and where to look next time I have a similar issue!
Kind, friendly and well informed/knowledgable
October 7, 2023
Unprompted review
Reply from RapidSeedbox
Yes sure. We only hire passionate people who know their stuff. We wouldn't be able to provide great support otherwise.
More than their hardware
More than their hardware, their support team is top notch, I've been a customer for over 7 years and the support team knows their stuff, within minuets of responding they have helped me accomplish or fix anything that I'm working on.
October 5, 2023
Unprompted review
Reply from RapidSeedbox
Thank you for being with us for many years. Anytime, contact us for support or inquiries. We hope you stay for many years more.
Great product and Customer Service
Great product and Customer Service.
When I had to contact the team I received a quick response and turnaround in addressing my issues. As a customer for years, they have been amazing! I would recommend.
October 2, 2023
Unprompted review
Reply from RapidSeedbox
Thank you so much for your stellar review! 🚀 We're thrilled to hear that you find our product great and our customer service even greater! It's been a pleasure having you as a valued customer, and we're committed to continuing to provide you with amazing service.
10/10 customer service
10/10 customer service, would come back again in the future if needing a seedbox
September 27, 2023
Unprompted review
Reply from RapidSeedbox
Dear Jonathan,
Thank you so much for your fantastic review! 🌟 We're thrilled to hear that you had a 10/10 experience with our customer service. Your satisfaction is our top priority, and it's always wonderful to know that we've met your expectations.
We look forward to welcoming you back in the future if you ever need a Seedbox again. Remember, we're just a message away whenever you need assistance or have questions.
Happy Seedboxing! 🌱
Best regards,
The Rapidseedbox Team
RapidSeedbox was rapid for sure
RapidSeedbox was rapid for sure, quick provisioning and a great plan. The support team were super helpful. Thank you and
September 25, 2023
Unprompted review
Reply from RapidSeedbox
We're thrilled to hear that you had a rapid and positive experience with us! 🚀 Our team is dedicated to providing quick and helpful support, and we're delighted that you found our services up to your expectations. If you ever have more questions or need assistance in the future, don't hesitate to reach out. Thank you for choosing RapidSeedbox, and here's to many more smooth and rapid experiences ahead! 🌱😊
The support is excellent
The support is excellent and the performance of the seeboxes is impressive
September 22, 2023
Unprompted review
Reply from RapidSeedbox
Thank you so much for taking the time to leave us this wonderful review! 🌟 We're thrilled to hear that you're enjoying both our excellent support and the impressive performance of our Seedboxes. At Rapidseedbox, we're dedicated to providing top-notch services, and it's fantastic to know that we've met your expectations. If you ever have any questions or need assistance, please don't hesitate to reach out. We're here to help! 🚀🌱
I asked probably a stupid question to…
I asked probably a stupid question to some, but got treated with dignity and respect. Took time to explain things as I am new to seedboxes. Perfect service. Thankyou again.
September 21, 2023
Unprompted review
Reply from RapidSeedbox
We greatly appreciate your kind words and positive feedback! At Rapidseedbox, our mission is to provide top-notch service to all our customers, whether seasoned experts or newcomers to Seedboxes. We're thrilled to hear that you had a positive experience, and we'll always be here to assist you with any questions you may have. Thank you again for choosing Rapidseedbox!
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