Rappi Reviews 647

Customer service is AWFULL. They lie about delivery times, app is bad, experience is bad, go with uber eats instead.

I placed my order at 8:30 PM, and they kept postponing the estimated delivery time. The status now is that it’s 10:30 PM, and they have given a new estimated delivery time of 11:00 PM—an estimate I don’t trust, as it keeps getting delayed.
I also cannot cancel my order because I wouldn’t get a refund.
This is a full-on scam.

So many problems. I place orders based on food, expected delivery time, etc. Many times I have had issues with food being completely different than I ordered, completely inedible, and I might get a partial (20%) credit on an order that ends up in the trash. Today, I ordered food with a 35 minute delivery time. It arrived nearly 2 hours later. There aren't options to select this issue, so I selected "food didn't arrive". When I explained to support that I did receive it, but there wasn't a good option, they "reviewed " (they didn't) and said "you provided the code so it was delivered". I already said that. The issue was 2 hours. I asked for a supervisor. He "reviewed" again and was told again, with the standard response about providing a code. I explained again. They do nothing. They end chats without a chance to reply as I was in the middle of typing. The delivery drivers are often rude and refuse to go up the elevator to the door, as specified in delivery instructions. They often make several stops and food arrives cold.
Stores ignore preparation instructions. Stores lie on delivery times. Since Rappi doesn't give credits often or partial credits, this system continues. I tried to cancel my subscription and they refuse to credit the rest of the month, only cancel on the "renew" date. Don't waste your time and money as everyday has been an issue and everyday support does nothing or very little.

Driver stole product. Rappi customer service does not care to help. Driver claimed there was a PIN code but we 100% confirmed there was none. Driver left and wouldn’t give us our order. Rappi is a crooked company. DO NOT USE!

El conductor robó el producto. Al servicio de atención al cliente de Rappi no le importa ayudar. El conductor afirmó que había un código PIN, pero confirmamos al 100% que no había ninguno. El conductor se fue y no nos dio nuestro pedido. Rappi es una empresa corrupta. ¡NO USAR!

Thieves.

I was charged by Pro Rappi Peru last and this month when I haven't even been in Peru for 2 years.

I blocked the first payment with my bank and they still charged me through another Rappi collection account.

I now deleted my account.

I was a loyal Rappi customer for over four years while living in Colombia, and I was always impressed by the service, efficiency, and variety the platform offered.

Less than a week ago, I arrived in Peru and placed a simple order, asking for it to be delivered to my building’s front desk — a very common practice. To my surprise, Rappi kept both my money and my products, claiming there was no one available to receive the order, even though that was clearly not the case.

They never solved the issue, nor did they offer a refund or even the option to pay for a new delivery. I found this response extremely disrespectful and abusive, especially toward someone who has relied on Rappi almost daily for years.

Nightmare!!! Avoid Rappi!
Wow! So in addition to not delivering my food and then charging me for not delivering it on 7/7, I see they also did the following:
1. charge me for a cancelled order!!! (theft)
2. signed me up for Rappi Pro without my consent w/ recurring charges (theft)
3. charge my account double (theft)
4. more unaccounted for, random charges (theft)
How do these criminals still have a business? Do not use this app!! You will be sorry!! Rappi is the WORST!! Crooks!

I was robbed, I paid for a bottle of brandy for my best friend. My friend has a camera system and they never get the bottle to his home. However, they say they were there, and placed a pic of ticket instead of the house or the bottle. There is no way to talk to anyone because it is a virtual assistant that just answer nonsense. I was scammed, and not only that they charged me more of the price plus shipping. I feel so disappointed to these thieves!

I used some credits I had to buy some products, but they charged my credit card, and took my credits anyway. When I when to their customer service chat, it turns out the chatbot was a DISASTER!!!!! didn't have any options to describe my issue. I used EVERY source to reach out to a service rep, and when I finally chat with one of them, they closed the chat without any explanation about my issue. Is a lesson for me - DONT USE IT, IS A WASTE OF YOUR TIME AND MONEY!!!

I made an order - waited 2 1/2 hours for the food then it said it was delivered but I never received it. I then tried to get a refund on the app and received awful customer service on multiple occasions and still trying to get a refund. Avoid at all costs- complete scam!

If you want to cancel an order—even just 2 minutes after placing it—they won’t let you (or they will, but still charge you in full). Yet if the store cancels the order 2 hours later, they just offer a sincere apology. No respect for the customer at all.

thieves, are taking small amounts of money from my credit card and I live in the UK. I have noticed several attempts,

Awful delivery guy stole my food and they won't refund it! Then they close the chat and you have no one to speak too. Honestly Dont use this. They are a horrible company

Be careful. They charge you rappi pro without you registering on it

Awful service and company.

You order food and it comes 2 hours after the time it says when booking.

I just had a courier asking for more money otherwise he won’t bring the order

An absolute nightmare I truly hate this company’s customer care with a passion. Please never use their service. Impossible to talk to a customer care agent.

Similar to other reviewers, I’ve given this company multiple chances, and their service only seems to be getting worse.

The last straw was when I placed a grocery order and was forced to pay a mandatory service charge and tip to the courier, which cost me about $12. Before placing my order, I contacted customer service to ask how I could avoid this charge, and they gave me a vague response about me "agreeing to it" when they updated their terms.

Just completely useless. Strangely, when I placed another order, the mandatory tip wasn’t there, which led me to believe that once your order exceeds a certain number of items, you’re automatically required to tip. This shouldn’t be the case—a tip is earned based on service, not forced through entitlement.

On top of that, the grocery shopping process was a disaster. If an item is out of stock, the app allows you to select a replacement, but the Rappi shopper ignored my selection and chose random items instead. They also send photos of fruits and vegetables for approval, but despite me rejecting the produce three times because it was bruised and damaged, they completely ignored my requests.

When my order arrived, I received:
- The same battered and bruised fruit I had explicitly rejected (some overripe, some with fungus).
- Incorrect items that I never approved as substitutions.
- Additional items on my receipt that were not in my bag, leading me to believe the Rappi shopper was doing their own shopping at my expense—all while still getting an undeserved tip.

To make matters worse, when I tried to contact support, I couldn’t reach an actual agent. Instead, I was stuck talking to a bot that repeatedly closed the chat, offering useless generic responses like "We’ll do better next time" but providing zero actual help.

I’ve canceled my Rappi Pro subscription and will never use them again. You’re far better off using Uber, where at least you get some level of real customer support, even if it costs a little more.

I gave them several chances because it is convenient. However, their customer service is terribly frustrating. I have several stories: of not being able to cancel but the delivery taking more than 2 hours, of not getting money back for damaged items, of food being actually taken by the delivery person, of being charged more than I should have... The final drop was that they delivered a damaged disponsable vaporizer. I sent pictures were it was clearly broken inside of its plastic package. I requested a refund 4 times and they refused. Since then, about a half year ago I havent used it and will never use it and each time I hear the name Rappi I make sure to express how awful it is.

Ordered rappi cash, the rappi drive straight up stole my money and rappi say I don't qualify for a refund hahahha what a scam they're protecting their thief workers.

No accountability. Constant theft. Zero risk management.