Raptor Supplies Reviews 

868
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Couldn't be happier with the service we received. Ordering on the website was very easy, freight was fast and I really appreciated Bhawna reaching out after the delivery to make sure we were happy and... See more

Rated 4 out of 5 stars

Would have been 5 star if their IT system had not glitched. After expected arrival date I contacted support via email (twice). No response to these emails although one or both must have had some effec... See more

Rated 3 out of 5 stars

Slow customer service - but end result worked out. Also only after the order was raised against their US branch did the same person contact us several times, prior to that a different person would an... See more

Rated 5 out of 5 stars

Raptor have a great selection of products I could not find at a local provider. I had thought it would be shipping from within Australia, but it came from Singapore (I think?) However, the delivery wa... See more

Company replied

Company details

  1. Industrial Equipment Supplier

Written by the company

With a huge selection of American MRO products, Raptor Supplies offers easy online ordering and fast delivery to the UK, Europe, GCC / Middle East, Africa, Asia and Australia / NZ.


Contact info

4.1

Great

TrustScore 4 out of 5

868 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 14% of negative reviews

Typically replies within 24 hours

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4.1

All reviews

(868)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Rotor clips

Ordered some Rotor clips, hard to source over here but Raptor suppliers stocked them which was great, would have like a SS option. But can't have everything, quick delivery and reasonable price

March 10, 2025
Unprompted review
Rated 5 out of 5 stars

Communication & attention to urgency

Raptor understood the urgency of procuring materials from America and were able to meet our needs in a short timescale. Communication in my particular experience with Parminder and Sandeep was first class, and tracking information being provided immediately really helped to provide peace of mind that goods were on their way to us in the UK.

March 24, 2025
Unprompted review
Rated 4 out of 5 stars

Dispatch.

Ordering a collar that goes between a motor and vacuum pump was initially hard to order as although your website was not compatible with our old browser it was hard to identify what wanted. With that over what made the experience great was the length the dispatch staff went to as the initial order was addressed to Post Office Box Yet DHL could not use it. So the Dispatch Staff went to ends length to make sure it was correctly directly to our Physical Address. Thanks Dispatch!

February 20, 2025
Unprompted review
Rated 5 out of 5 stars

Positive. Lawnmower part to Australia

Great experience. Ordered a part for a lawnmower. Reasonable price and freight charges. Delivery to Australia was prompt (within 1 week or so). Invoice and updates by email. No complaints and would use the service again.

March 10, 2025
Unprompted review
Rated 5 out of 5 stars

Superior Customer Service

Raptor Supplies have provided the Royal Australian Navy with aeronautical equipment used in support of the MH-60R Seahawk Helicopter Fleet and provided 1st class service right the way through the procurement process from Quote-Purchase Order-Invoicing-Payment-Delivery. Their communication keeping me informed of the status of my order and delivery was impeccable and everything was in order upon receipt of the goods; which were packaged with care. For a rather unknown company that I had no prior dealings with, it has been an unexpected pleasure. I thoroughly recommend their product and commend them for their customer service excellence!

February 13, 2025
Unprompted review
Rated 1 out of 5 stars

Raptor advertises.

Raptor Supplies advertises.
as having the product.
VESTIL CART-PN-400 Pneumatic Tire Hydraulic Cart, 400 Lb. Capacity
"in Stock"
A$2,706.63
which I foolishly took to mean Unley S.A.
only to be advised.
they meant their other wharehouse.
in Angola, Indiana U S A.
which happens to be "VESTIL Manufacturing Company".
quotes were coming in at A$5,000.00.
which included crating for Sea freight.
and sea freight.

November 12, 2024
Unprompted review
Raptor Supplies logo

Reply from Raptor Supplies

Hi Bradley, apologies with the issues you had with our quotation. However, we clearly indicated in our quote that this item (made to order) was coming from overseas and the shipping charges reflected this. Nonetheless, have passed your feedback to our sales team.

Regards

Customer Service

Rated 5 out of 5 stars

Item as described

Item as described, super fast delivery and great communication with customer services when requesting invoice.

February 11, 2025
Unprompted review
Rated 4 out of 5 stars

I have reached out to Raptor suppliers…

I have reached our to Raptor suppliers through browsing internet for a manifold gauge from Yellow jacket, They are very responsive and very friendly and also good with giving the update , Moreover I really recommend Raptor suppliers .

October 25, 2024
Unprompted review
Rated 1 out of 5 stars

ORDERED AND PAID FOR PARTS LEAD TIME OF…

ORDERED AND PAID FOR PARTS LEAD TIME OF 8 WEEKS NOW AT 22 WEEKS STILL NOT GOT COMPLETE ORDER NOR CAN I GET A REFUND JUST LOTS OF EMPTY PROMISES.
AVOID BUYING FROM THIS COMPANY AS THEY CAN NOT DELIVER ONLY MAKE LOTS OF PROMISES

January 22, 2025
Unprompted review
Raptor Supplies logo

Reply from Raptor Supplies

Hi William,

the increase the lead time was for one of the items that has been cancelled and refunded to you. The balance of the order has been delivered. Apologies for the extended lead time but at times we are at the mercy of the manufacturer. Take care.

Customer Service

Rated 2 out of 5 stars

Service was great product was no good

Service was great, excellent freight and tracking information. Unfortunately I thought I was buying from an Australian company. The item I purchased was made for America and as a non compatible power interface (110 VAC not 240 VAC) so I cannot use it.

January 13, 2025
Unprompted review
Rated 5 out of 5 stars

Happy with purchase

Raptor had the gauges I was seeking - Spent hours on internet until I found their website.
Gauges arrived today.
Expedient Delivery considering I procured on-line over the Christmas shutdown period, parts were as ordered.
However, your invoicing should show a zero balance when you send to customer if they pay in advance on-line.

January 9, 2025
Unprompted review
Rated 5 out of 5 stars

I am so delighted to have found a…

I am so delighted to have found a company (via an internet search) who could be so efficient and knowledgeable about their products. I had been looking for years for a replacement motor for a warm air heating system which was installed in the 60's to no avail.
Like so many times before to various other companies, I sent an email with pictures and virtually immediately received a reply with details of the motor. I was away so they kept it until my return. I cannot praise them enough or thank them for their efficiency and help. I would recommend them every single time. Thank you Raptor Supplies. You saved the day.

October 17, 2024
Unprompted review

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