Rapyalstores Reviews 462

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 236 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product quality, describing items as excellent, durable, and comfortable, significantly improving sleep quality for many. The delivery service is consistently highlighted as quick, efficient, and well-communicated, with drivers often noted for their helpfulness, politeness, and professionalism. Many people appreciate the overall service, finding it flawless from start to finish, and express strong recommendations for the company and its products. However, some customers experienced issues such as receiving the wrong size headboard or color bed, and in a few instances, found the mattress quality to be poor or not as advertised. A few other people also felt that delivery drivers were occasionally rude or uncooperative, sometimes leaving items in inconvenient locations or refusing to take back incorrect orders.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the quality and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Quality

Customers had positive experiences with quality, frequently describing beds and mattresses as good quality,... See more

Staff

Reviewers highlight positive aspects of staff, with many praising the helpfulness and politeness of delivery... See more

Service

People report positive experiences with service, with many praising the excellent and amazing service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cheap item. Expensive quality. Excellent Service. The scheduled delivery was not only on time, I had frequent reminders by the company about exactly when the Bed would arrive. Upon arrival the... See more

Company replied

Rated 5 out of 5 stars

I recently bought this mattress, and I couldn’t be happier with my purchase! It’s incredibly comfortable and provides the perfect balance of softness and support. I’ve been waking up feeling refreshe... See more

Company replied

Rated 5 out of 5 stars

This mattress is amazing i have a crumbling hio. An extreme angulation in my spine and 4 bulged discs in my back and I've never slept better im not in half as much pain anymore. I didnt wake up when m... See more

Company replied

Rated 5 out of 5 stars

Purchased a bed through Amazon. The bed arrived within a couple of days and the delivery driver was very nice and helpful. The bed itself was not expensive in the slightest and ai didn't expect much.... See more

Company replied


Company details

  1. Bed Shop
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Furniture Manufacturer

Written by the company

Rapyal Stores is a family-run business based in the UK, known for its commitment to quality, craftsmanship, and personal service. With a deep-rooted tradition in the bed-making industry, we take pride in manufacturing your products in-house, ensuring full control over every aspect of production. This hands-on approach allows us to create custom-made beds that are both durable and comfortable, using premium materials sourced with care. Being family-run means that our business carries a personal touch, with each customer treated like part of the extended family. We value customer satisfaction and aim to provide a personalized experience, whether that’s helping you to choose the perfect mattress or designing bespoke bed frames. Our in-house manufacturing process means that you can offer unique, made-to-order solutions while maintaining an unwavering standard of excellence, blending traditional techniques with modern innovations. Our company stands for trust, reliability, and the kind of service that only a family-run business can offer, giving customers a true sense of pride in the products they purchase.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

462 reviews

5-star
4-star
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1-star

Replied to 61% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

The bed is beautiful

The bed is beautiful, really comfortable and looks luxury. Delivery was also excellent. Very very pleased with my purchase x

June 22, 2025
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Reply from Rapyalstores

Thank you for your lovely feedback!

Rated 5 out of 5 stars

Speed of delivery

Speed of delivery. Kept me up to date. And a professional delivery service

June 20, 2025
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Reply from Rapyalstores

Thank you for your lovely feedback!

Rated 5 out of 5 stars

New bed

Your Understanding with mix up of order and thank you

June 19, 2025
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Reply from Rapyalstores

Thank you for your lovely feedback!

Rated 5 out of 5 stars

single bed with drawers

Ordered single bed with drawers, mattress and head board I'm so happy with it ordered on the 14th delved on the 17th they even took it up to the bedroom. The bed mattress is so thick and comfy my daughter loves it and the drawers are massive I'm so pleased and when I need a bed will be buying from here again.

June 17, 2025
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Reply from Rapyalstores

Thank you for your lovely feedback!

Rated 5 out of 5 stars

Very happy with mattress

Very happy with mattress. Delivery was excellent even though it arrived at 7.10am. I have to say it was all excellent service all round

June 17, 2025
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Reply from Rapyalstores

Thank you for your lovely feedback!

Rated 5 out of 5 stars

Good value & easy to deal with.

Very quick delivery, which was a blessing as I was sleeping on an inflatable mattress! Good communication from the seller and the delivery team. Price was competitive, but don't expect the highest quality items for the money you pay.

June 13, 2025
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Reply from Rapyalstores

Thank you for your lovely feedback!

Rated 5 out of 5 stars

Great bed

Friendly kept me informed the bed is great no problem looks nice and its comfy

June 17, 2025
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Reply from Rapyalstores

Thank you for your lovely feedback!

Rated 5 out of 5 stars

King-size bed for amazing money!

I ordered the king-size bed from TikTok shop, and it was delivered within 5 days.
For what I paid I'm totally over the moon. Its stunning 🥰 It arrived in perfect condition. It was easy to put together. The headboard is fab, and the mattress... WOW!! Soooo comfortable 💛 I'm honestly so happy. 10/10 service from the beginning to the end. I'd 100% recommend this company! Outstanding guys!! Thank you 🫡 💛 ✨️

June 10, 2025
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Reply from Rapyalstores

Thank you for your lovely feedback!

Rated 5 out of 5 stars

The delivery driver was amazing

The delivery driver was amazing, I wasn’t sure at first as I bought the wrong bed, but he laid the bed down and explained that a small double wasn’t much smaller then a normal double so, I was extremely happy with how he put my mind at ease he brought them in for me and said, it will fit in my room and guess what it did, he is amazing thank you. Never caught a name so whoever he is thank you, also the bed looks great, great quality divan, the mattress is good quality tho it is not memory foam if you are use to memory foam like my self then the mattress is not the best but get a mattress topper and you’ll be fine, many thanks for this perfect bed, such a great price too

June 14, 2025
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Reply from Rapyalstores

Thank you for your lovely feedback!

Rated 5 out of 5 stars

Bed delivery

Quick and easy delivery! Very helpful

June 13, 2025
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Reply from Rapyalstores

Thank you for your lovely feedback!

Rated 5 out of 5 stars

Service with a smile! Prompt Delivery!!

Well great service from start to finish! Excellent communications. Was given a time slot between 6.30 am and 8.00am! (We live pretty close to the seller's town)
7.40am I got a call to say that the item was outside my house! I went down and was met by a Happy Smiley delivery man. Who brought bothe sections of the bed base into the property. He was very polite helpful pleasant and friendly.!!
Excellent service and the base is just as described!!
Thanx so much! One happy customer!! 👏🏽👏🏽👏🏽

June 12, 2025
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Reply from Rapyalstores

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Rated 5 out of 5 stars

**Brought my Bed Vison to Life - Highly Recommend**

Amazing service from the team from start to finish. I had something very specific in mind and the element of bespoking allowed me to create the bed I wanted. From my initial fabric sample enquiry to delivery - the guys have been excellent. Fabric and design is high quality, and the bed was easy to assemble ( especially with the help of the detailed Tik Tok tutorial!). Order to delivery timescales are 5 days - with regular updates received through out. Highly Recommend 💯

June 11, 2025
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Rated 1 out of 5 stars

I am unable to put this bed together as…

I am unable to put this bed together as I was sent the wrong size headboard.
I ordered a small double bed but they sent me a regular double headboard 6inchs bigger then the end, slats don’t fit in and my son is without a bed that was for his birthday

June 12, 2025
Unprompted review
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Reply from Rapyalstores

We're very sorry to hear that you received the wrong size headboard for your bed, especially with it being a gift for your son's birthday. We completely understand how frustrating and disappointing this must be.

This isn't the experience we want our customers to have, and we sincerely apologise for the inconvenience caused. Please reach out to our customer service team as soon as possible with your order details, and we’ll prioritise getting the correct headboard sent out to you.

We’d like to make this right as quickly as we can and ensure your son gets the bed he was meant to have.

Thank you for bringing this to our attention, and again, we’re truly sorry for the trouble.

Best regards,

Rated 5 out of 5 stars

A great gift …

My son was soo happy to recieave his birthday gift early. The bed was perfect loved the material and over all look when put together. It was easy to assemble. The delivery was on time and the gentleman who delivered was very polite and friendly. I will be ordering another bed in a few months time for my daughter.

June 12, 2025
Unprompted review
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Reply from Rapyalstores

Thank you for your lovely feedback!

Rated 5 out of 5 stars

The delivery was prompt and I was…

The delivery was prompt and I was called prior by the lads to inform me that they would be making the drop within the hour .
The lads that delivered the bed were helpful and extremely friendly and professional.I would definitely recommend the service and company to anyone enquiring about purchasing a new bed 👍.

June 10, 2025
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Reply from Rapyalstores

Thank you for your lovely feedback!

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