Rapyalstores Reviews 462

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 236 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product quality, describing items as excellent, durable, and comfortable, significantly improving sleep quality for many. The delivery service is consistently highlighted as quick, efficient, and well-communicated, with drivers often noted for their helpfulness, politeness, and professionalism. Many people appreciate the overall service, finding it flawless from start to finish, and express strong recommendations for the company and its products. However, some customers experienced issues such as receiving the wrong size headboard or color bed, and in a few instances, found the mattress quality to be poor or not as advertised. A few other people also felt that delivery drivers were occasionally rude or uncooperative, sometimes leaving items in inconvenient locations or refusing to take back incorrect orders.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the quality and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Quality

Customers had positive experiences with quality, frequently describing beds and mattresses as good quality,... See more

Staff

Reviewers highlight positive aspects of staff, with many praising the helpfulness and politeness of delivery... See more

Service

People report positive experiences with service, with many praising the excellent and amazing service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cheap item. Expensive quality. Excellent Service. The scheduled delivery was not only on time, I had frequent reminders by the company about exactly when the Bed would arrive. Upon arrival the... See more

Company replied

Rated 5 out of 5 stars

I recently bought this mattress, and I couldn’t be happier with my purchase! It’s incredibly comfortable and provides the perfect balance of softness and support. I’ve been waking up feeling refreshe... See more

Company replied

Rated 5 out of 5 stars

This mattress is amazing i have a crumbling hio. An extreme angulation in my spine and 4 bulged discs in my back and I've never slept better im not in half as much pain anymore. I didnt wake up when m... See more

Company replied

Rated 5 out of 5 stars

Purchased a bed through Amazon. The bed arrived within a couple of days and the delivery driver was very nice and helpful. The bed itself was not expensive in the slightest and ai didn't expect much.... See more

Company replied


Company details

  1. Bed Shop
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Furniture Manufacturer

Written by the company

Rapyal Stores is a family-run business based in the UK, known for its commitment to quality, craftsmanship, and personal service. With a deep-rooted tradition in the bed-making industry, we take pride in manufacturing your products in-house, ensuring full control over every aspect of production. This hands-on approach allows us to create custom-made beds that are both durable and comfortable, using premium materials sourced with care. Being family-run means that our business carries a personal touch, with each customer treated like part of the extended family. We value customer satisfaction and aim to provide a personalized experience, whether that’s helping you to choose the perfect mattress or designing bespoke bed frames. Our in-house manufacturing process means that you can offer unique, made-to-order solutions while maintaining an unwavering standard of excellence, blending traditional techniques with modern innovations. Our company stands for trust, reliability, and the kind of service that only a family-run business can offer, giving customers a true sense of pride in the products they purchase.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

462 reviews

5-star
4-star
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1-star

Replied to 61% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Brilliant bed well well worth the…

Brilliant bed well well worth the money.Only waited a couple of days delivery smashing so easy to put together looks brilliant thankyou

September 17, 2025
Unprompted review
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Reply from Rapyalstores

Thank you for your lovely feedback!

Rated 5 out of 5 stars

What a beautiful bed for my 5 year old…

What a beautiful bed for my 5 year old son. He absolutely loves it. Very cozy and mattress very comfy. Delivery was fast, smooth and friendly. Looking forward to purchase for my daughter as soon as she turns 5. And maybe purchase a double size for myself. I love it

September 15, 2025
Unprompted review
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Reply from Rapyalstores

Thank you for your lovely feedback!

Rated 5 out of 5 stars

Excellent

Delivered in excellent condition

Arrived promptly

Very good quality

Will definitely use you in the near future

September 16, 2025
Unprompted review
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Reply from Rapyalstores

Thank you for your lovely feedback!

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery

September 10, 2025
Unprompted review
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Reply from Rapyalstores

Thank you for your lovely feedback!

Rated 5 out of 5 stars

The delivery was made promptly and…

The delivery was made promptly and within the hours advised in a text message to me the evening before which was very helpful.
The driver was very polite and considerate and stacked the bed in a convenient place in my hallway.
The bed is very comfortable and I am so far delighted with my purchase.

September 10, 2025
Unprompted review
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Reply from Rapyalstores

Thank you for your lovely feedback!

Rated 1 out of 5 stars

Read and make ur own mind up

Delivery driver just left stuff on the doorstep n me and my brother who are both not exactly able bodied had to struggle to get the pieces up the stairs, not to mention when it came to attaching the headboard both attachments wasn't the same. The item itself is alright quality n comfy and it's a good job really after all the hassle of sorting it out.

September 9, 2025
Unprompted review
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Reply from Rapyalstores

Hi Ryan, Thank you for taking the time to leave your feedback. We’re really sorry to hear about the difficulty you and your brother had during delivery and when assembling the headboard — that’s certainly not the experience we want for our customers. Our standard delivery service covers to the doorstep, but we completely understand how frustrating that can be in your situation. We’ll make sure your comments are shared with our team as we continue to improve our service.

We’re glad to hear you’re happy with the quality and comfort of the item overall, and we really appreciate your patience and understanding.

Rated 3 out of 5 stars

Lovely bed… shame about the delivery service!

The bed itself was quite simple and straightforward to put together and it looks very comfortable. I am yet to actually sleep on it yet but I will soon and am happy so far. Unfortunately the delivery experience was a little frustrating as the driver arrived early and initially was not prepared to wait until the allotted 8am to 10am slot which was when I was planning to get to the house as I hadn’t moved in just yet, He rang and suggested leaving a king size bed outside the house!! Which I thought was bad service. Obviously I understand he has other jobs to go to and lots to get done but there’s a certain level of service to adhere to especially with a large and expensive product. I eventually arrived just before the delivery guy and he carried the bed up to the property on his own despite offering to help, but then refused to help me take it up to the bedroom. This was fair enough as I know some companies don’t do this but then he left very quickly and was half way down the drive to his van before saying bye which was quite rude and impolite in my opinion.

September 6, 2025
Unprompted review
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Reply from Rapyalstores

Hi there, Thank you for taking the time to share such detailed feedback. We’re really pleased to hear you’re happy with the bed so far and found it straightforward to assemble.

We’re very sorry to hear about your delivery experience — that’s certainly not the level of service we aim to provide. Our drivers should always deliver within the scheduled time window and ensure communication is courteous and professional. Your comments have been passed to our delivery team for review so we can address this and prevent it happening again.

We truly appreciate your patience and understanding, and we’re glad to hear you’re happy with the bed overall. We hope you enjoy a great night’s sleep once you’ve had the chance to use it!

Rated 5 out of 5 stars

Cannot fault the bed and mattress

Cannot fault the bed and mattress. It came on time and in good condition. The driver was friendly also. I would definitely buy from this company again.

September 6, 2025
Unprompted review
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Reply from Rapyalstores

Thank you for your lovely feedback!

Rated 5 out of 5 stars

Bought a double 4ft6 reinforced bed for…

Bought a double 4ft6 reinforced bed for my nanna, I have to say the bed is lovely, really sturdy and was delivered in 2 days - brilliant service & great quality bed ⭐️⭐️⭐️⭐️⭐️

September 2, 2025
Unprompted review
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Reply from Rapyalstores

Thank you for your lovely feedback!

Rated 1 out of 5 stars

Bed arrived damaged

Bed arrived damaged. Partial refund due to the damage offered of less than 1% of the value of the bed and even when refund accepted a sum less than agreed was paid! Alternative of replacement was difficult to arrange. Will not use seller again.

August 23, 2025
Unprompted review
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Reply from Rapyalstores

Hi Adrian, Thank you for taking the time to share such detailed feedback. We’re really pleased to hear you’re happy with the bed so far and found it straightforward to assemble.

We’re very sorry to hear about your delivery experience — that’s certainly not the level of service we aim to provide. Our drivers should always deliver within the scheduled time window and ensure communication is courteous and professional. Your comments have been passed to our delivery team for review so we can address this and prevent it happening again.

We truly appreciate your patience and understanding, and we’re glad to hear you’re happy with the bed overall. We hope you enjoy a great night’s sleep once you’ve had the chance to use it!

Rated 5 out of 5 stars

Comfy bed

The delivery was exactly on time and the delivery man was very helpful and friendly and the bed is exactly as described and very comfortable

August 27, 2025
Unprompted review
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Reply from Rapyalstores

Thank you for your lovely feedback!

Rated 5 out of 5 stars

My bed arrived the next day it was easy…

My bed arrived the next day it was easy to put together and the quality was first rate.cannot rate these guys high enough if I could give them 6 stars I would have

August 5, 2025
Unprompted review
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Reply from Rapyalstores

Thank you for your lovely feedback!

Rated 5 out of 5 stars

Great bed and delivery.

Ordered a bed for my son. Was kept up to date with shipping and delivery. Delivery driver was fantastic, I had a text and a email on the day with a 2 hour time slot and the driver called on the way and arrived exactly when he said. He helped me carry the bed into the house. Bed is very comfortable and well put together.

August 19, 2025
Unprompted review
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Reply from Rapyalstores

Thank you for your lovely feedback!

Rated 5 out of 5 stars

New bed

Was easy to order and so fast delivery. Delivery man was polite and helpful

August 19, 2025
Unprompted review
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Reply from Rapyalstores

Thank you for your lovely feedback!

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