Rarebeauty Reviews 

Worst thing ever

My daughter ordered something for our dog for her money 3 months ago. Still not arrived, tracking numbers provided is not working.

It is a scam !!!

Do not buy anything from them

It really blends my skin easily and I love the scent of the lip creams and the pigment is really stunning!

Purchased some items from rare beauty at the end of January. I am still waiting for my parcel.
Sent a ton of emails, messages on Facebook and Instagram and I am being ignored. Basically I have been robbed, not items and no refund. I sent one final email with a warning to report them to police and EU consumer rights. So devastated as the people working for Selena are awful and need to be trained in how to be professional and don't ignore their customers....

Placed an order in January - have emailed to ask where the order is. I have tried 2 emails and NO response. I have since seen that this is a sham website!! DO NOT USE

Product is good but customer service sucks. I got my first order and half of it was damaged. I sent two emails to customer service with no response back. I then had to turn around and call them and only then did they realize they had two emails sitting in their queue for several days. They said they would ship me a replacement highlighter. That was on Monday. I sent them an email two days ago to follow up because I never got a confirmation that my item had been re-shipped. Two days later I’ve sent them another email. Their customer service doesn’t care about you. Will not be repurchasing anything from the Rare Beauty site.

I honestly don't gets why selenas company is rated 3 ☆ on trust pilot. I would give it 4.5 ☆ because I love selena, i've tried 6 of her products and apart from one, all of them are really good. I really love her blush 😊

items came packaged nicely, in a little pouch :) for reference, i got both the liquid and cream blush. you better use a light hand when applying as it (liquid blush) is very pigmented. took about two weeks to arrive to germany. ordered on the 5th of january and got it on the 20th. great quality

Rare beauty, I’m impressed! I ordered, came fast, and used this beautiful product! (Quite expensive, though!)

Horrible customer service! I only received 1 of 2 items I ordered. I emailed them but they didn't believe me.... they had me send a pic of what was in the box. I did what they asked. Then they refused to send me the missing product stating it was an international order and they would not re-ship it. (I had paid the shipping fees). They refunded me the cost of the product. I was never reimbursed for taxes or shipping fees that I had paid. This company was very unprofessional. I didn't want a refund. I wanted the product as it was a Christmas gift. I will never order from them again. I can't comment on the product as I never received it to try.

I order from Rare beauty website, and it didn’t arrive, so i checked the tracking number. It said: delivered.

I never really received my order, I waited couple of days, then wrote to rare beauty team.
Of course I expected a good customer service and I wasn’t that worried.

But they didn’t reply for 3-4 days, then they replied that it was delivered, and you should check all your neighbors and you can contact global e.

First of all it is not my problem that you might have delivered it to the wrong person. And it is so hideous to go through the entire building to search for my order without them telling me where they left it!

Secondly, isn’t it their job to contact whoever they need to contact to give me information. I am not customer service you are!

I contacted global e and still didn’t receive anything.

I have nothing to say but the customer service is trashy and not helpful at all. And the order was not delivered.
I also have heard from alot of people that they dont refund you or reship your order. So it is just the worst!

Severly disappointed.
You would expect a good customer service and care for your order, from such a celebrity brand!

Never buying from them again.

i love Rare Beauty and Rare Beauty's team❤️ they are so helpful and always working FAST❤️ but they really need to change delivery service:(
DHL sucks, sorry not sorry

Long story short, I wasn’t home when the courier ‘delivered’ and the only clue I had to where my parcel was was a photo of it in the courier’s hand on my front garden (open, facing a main road).

I contact RB and they absolve all responsibility that they’re “not liable for loss”.

Stating it in your emails doesn’t magically absolve you from your legal duty to compensate consumers for loss/damage. Seeking recompense from the courier is your own private affair.

If you trade within the UK you have to abide by our laws, and I am now escalating the matter under a solicitor.

I love the products i bought! Restock more of the highlighter pls!!! Thank you selena for making an amazing make up brand for your fans. We love you Queen!

My final review of RARE BEAUTY COMPANY - BEWARE OF FRAUDSTERS AND THIEVES

I have finally concluded my 'love story' with Rare beauty.

Timeline:
- order items on 15 July
- sent various emails to find out the update and all my email ignored.
- yesterday (23/08/23) I have sent another email to 'customer service' and informed them that I have reported them to police for fraud. ONLY AFTER THIS EMAIL THEY HAVE REPLIED THAT MY MONEY WILL BE REFUNDED.

My review: this company is absolutely rubbish, unprofessional and does not have ANY CUSTOMER SERVICE. Please do not order online unless you want to lose your money and to be disrespected.

Horrendous customer service! I ordered over 200 dollars worth of product, it was delivered to the wrong address and they refused to have it reshipped or refunded. I would call and would be told I would get assistance with this then get an email a week later saying that I wouldn’t be getting any assistance. I am extremely dissatisfied with their service

Excellent personal follow ups, a rare shop for rare skin types. Many thanks, Rare Beauty for making me feel special ❣️,

Hugo

I ordered on the 20th of July. I had to keep contacting their customer services about 5 times until they gave me a tracking link. The tracking has not been updated since 21st July. Customer services kept telling me to wait and that it can take 45 days for an international order to arrive. They would help me once the 45 days were over. I then decided to email the shipping company who told me that the package hasn't even reached them! So basically after 21 days of waiting I find out that Rare Beauty hasn't even posted my parcel. Worst customer service ever. The live chat was so slow as well...it took almost an hour to get them to reply to my basic questions. I will definitely never order from their website again. I will wait a few days for them to get back to me with a refund otherwise I will be contacting PayPal. What a waste of time!

Super fast shipping and product is what I was expecting. Customer service is amazing too.

Selena girl, what did you put in these products. Im in love!!

Especially the liquid blushes and highlighter. The quality is amazing, it’s unlike any other product I’ve tried. It gives this amazing clean girl look and glowww! And the setting spray is amazing as well, my makeup does not move all day🙏🏽😮‍💨