Rare London Reviews 

571
TrustScore 2.5 out of 5

2.6

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Rated 3 out of 5 stars

Purchased a dress and unfortunately there was an extremely strong smell on the item. I was disappointed, and arranged to return the item. After reaching out to the customer service team a full ref... See more

Company replied

Rated 1 out of 5 stars

Pretty duplicitous and misleading returns policy. They say “easy returns” on their website, but trust me they aren’t. If you are US customer do not fall for this trap. They won’t refund the “custom fe... See more

Company replied

Rated 5 out of 5 stars

Shipping to the US quicker than expected! I ordered 2 dresses for an upcoming fall wedding. One dress fit well through main body, but straps were unfortunately too long (Brown Burnout Maxi Corset Dres... See more

Company replied

Rated 1 out of 5 stars

Disappointing- the quality of the dresses doesn’t match the prices. I was also unaware that no refund option is available on sale items meaning I can’t get my money back. Inspection and postage feee i... See more

Company replied

Company details

  1. Women's Clothing Store
  2. Clothing Store
  3. Clothing Supplier
  4. Dress Store
  5. Formal Wear Store

About Rare London

Written by the company

We are Rare London.

A design-led womenswear brand that is dedicated to bringing affordable luxury garments to our customers and stockists. Rare in name, Rare by Design. Our dedicated in-house design team curates quality garments from heritage styles to statement-trend pieces. We continue to be ahead of the curve to bring our customers and stockists the latest style and standout bestsellers.

Established in 2002, our brand is known for its quality occasionwear and partywear. We are here to cater to the bold with products that stand out from the crowd, like our customers, we are always here to make a statement with feminine silhouettes and bold style. We are here to empower - making all of our customers look and feel they're most confident.

For our latest looks and inspiration follow us @officialrarelondon on Instagram #STYLETHATSRARE

Designed to be Rare, Styled to be statement!


Contact info

2.6

Poor

TrustScore 2.5 out of 5

571 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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2.6

All reviews

(571)

30 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Bad experience

I’ve never received my order.
I paid to be delivered within 5 days max but 8 days passed and nothing.
They give me a tracking number but it’s written that my parcel has been collected but that’s it.
Customer don’t care

July 2, 2023
Rated 1 out of 5 stars

worst experience ever

worst experience ever. will never be ordering from this site again. it’s not even worth my sending the item back and getting a refund that’s how much i don’t care to deal with this team again.

June 29, 2023
Rated 3 out of 5 stars

Paying such a large import tax and…

Paying such a large import tax and paying the delivery too! I thought this would include the taxes! The dress was 80 Euros,plus delivery 16.50 and another 35.90 import charges! Would never order again! The dress was nice, but all the Extra charges has put me off ordering again! Companies like ASOS and Next and New look,pay those charges!!!

June 20, 2023
Rated 4 out of 5 stars

Good fit, stunning colour

I needed a dress for a wedding and this dress was perfect! Delivery was quick and the fit was true to size. I received so many compliments but only down side is the glitter SHEDS...!!!

June 8, 2023
Rated 1 out of 5 stars

I liked most of stuff however a few…

I liked most of stuff however a few dresses did come up small and I’ve been trying to get access to my account so I can arrange a return with zero success and I find this very weird and upsetting. The re set password option doesn’t work.

June 6, 2023
Rated 1 out of 5 stars

Hi I took the dress away to wear in a…

Hi I took the dress away to wear in a wedding in Dubai open when I got there and there is a pull at the bottom so couldn’t wear it very disappointed ☹️ can you please send me a new one !! I will send this back to you. Also received someone else package!!

May 18, 2023

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