Purchased a dress and unfortunately there was an extremely strong smell on the item. I was disappointed, and arranged to return the item. After reaching out to the customer service team a full ref... See more
Company replied
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Purchased a dress and unfortunately there was an extremely strong smell on the item. I was disappointed, and arranged to return the item. After reaching out to the customer service team a full ref... See more
Company replied
Pretty duplicitous and misleading returns policy. They say “easy returns” on their website, but trust me they aren’t. If you are US customer do not fall for this trap. They won’t refund the “custom fe... See more
Company replied
Shipping to the US quicker than expected! I ordered 2 dresses for an upcoming fall wedding. One dress fit well through main body, but straps were unfortunately too long (Brown Burnout Maxi Corset Dres... See more
Company replied
Disappointing- the quality of the dresses doesn’t match the prices. I was also unaware that no refund option is available on sale items meaning I can’t get my money back. Inspection and postage feee i... See more
Company replied
Written by the company
A design-led womenswear brand that is dedicated to bringing affordable luxury garments to our customers and stockists. Rare in name, Rare by Design. Our dedicated in-house design team curates quality garments from heritage styles to statement-trend pieces. We continue to be ahead of the curve to bring our customers and stockists the latest style and standout bestsellers.
Established in 2002, our brand is known for its quality occasionwear and partywear. We are here to cater to the bold with products that stand out from the crowd, like our customers, we are always here to make a statement with feminine silhouettes and bold style. We are here to empower - making all of our customers look and feel they're most confident.
For our latest looks and inspiration follow us @officialrarelondon on Instagram #STYLETHATSRARE
Designed to be Rare, Styled to be statement!
Unit 2, Century Buildings, Brunswick Business Park, Tower Street, L3 4BJ, Liverpool, United Kingdom
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I pre-ordered a sold out dress and it was charged and delivered in a timely manner. Also, this dress is a designer dupe - the quality is outstanding and saved me a good $2,000
Good communication with shipping. Though the dress did come with a few of the fringes broken which was a little disappointing. The dress is beautiful.
Dress was poorly sewn. Could be high quality if the draping of the fringe was correct.
My dress came in with a couple snags. I also had to pay duties on the dress so it came out much more expensive. It looks very obvious too.
Everything looked and fit just like the picture. Delivery was a breeze!!!!
I’ve never received my order.
I paid to be delivered within 5 days max but 8 days passed and nothing.
They give me a tracking number but it’s written that my parcel has been collected but that’s it.
Customer don’t care
Quality of dress and time it took to ship. I will be returning, so disappointed I really wanted this to work for my birthday.
worst experience ever. will never be ordering from this site again. it’s not even worth my sending the item back and getting a refund that’s how much i don’t care to deal with this team again.
Paying such a large import tax and paying the delivery too! I thought this would include the taxes! The dress was 80 Euros,plus delivery 16.50 and another 35.90 import charges! Would never order again! The dress was nice, but all the Extra charges has put me off ordering again! Companies like ASOS and Next and New look,pay those charges!!!
When buying from outside the UK custom fees cost more than the dress. Had to send it back :(
I needed a dress for a wedding and this dress was perfect! Delivery was quick and the fit was true to size. I received so many compliments but only down side is the glitter SHEDS...!!!
I liked most of stuff however a few dresses did come up small and I’ve been trying to get access to my account so I can arrange a return with zero success and I find this very weird and upsetting. The re set password option doesn’t work.
Paying for postage both ways just puts me off,won't be ordering again
Very poor service...I have ordered two black dress got one and the other one still haven't receive and there is no proper reply from them neither got my refund
Hi I took the dress away to wear in a wedding in Dubai open when I got there and there is a pull at the bottom so couldn’t wear it very disappointed ☹️ can you please send me a new one !! I will send this back to you. Also received someone else package!!
The dress fits perfectly, delivery was as promised 2-3 days. Very pleased
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