Purchased a dress and unfortunately there was an extremely strong smell on the item. I was disappointed, and arranged to return the item. After reaching out to the customer service team a full ref... See more
Company replied
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Pretty duplicitous and misleading returns policy. They say “easy returns” on their website, but trust me they aren’t. If you are US customer do not fall for this trap. They won’t refund the “custom fe... See more
Company replied
Shipping to the US quicker than expected! I ordered 2 dresses for an upcoming fall wedding. One dress fit well through main body, but straps were unfortunately too long (Brown Burnout Maxi Corset Dres... See more
Company replied
Disappointing- the quality of the dresses doesn’t match the prices. I was also unaware that no refund option is available on sale items meaning I can’t get my money back. Inspection and postage feee i... See more
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Company details
About Rare London
Written by the company
We are Rare London.
A design-led womenswear brand that is dedicated to bringing affordable luxury garments to our customers and stockists. Rare in name, Rare by Design. Our dedicated in-house design team curates quality garments from heritage styles to statement-trend pieces. We continue to be ahead of the curve to bring our customers and stockists the latest style and standout bestsellers.
Established in 2002, our brand is known for its quality occasionwear and partywear. We are here to cater to the bold with products that stand out from the crowd, like our customers, we are always here to make a statement with feminine silhouettes and bold style. We are here to empower - making all of our customers look and feel they're most confident.
For our latest looks and inspiration follow us @officialrarelondon on Instagram #STYLETHATSRARE
Designed to be Rare, Styled to be statement!
Contact info
Unit 2, Century Buildings, Brunswick Business Park, Tower Street, L3 4BJ, Liverpool, United Kingdom
- customer.service@rarefashion.co.uk
- rarelondon.com
2.6
Poor
571 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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No the best with returns
No the best with returns. Also expensive postage costs and returns costs
January 2, 2025
Reply from Rare London
Hi Lorena,
Thank you for your review. We apologize for any inconvenience caused by the postage and return costs. We understand how these costs can be frustrating. We're always looking for ways to keep things as affordable as possible, and your feedback helps us get there. We appreciate your feedback and hope to see you again.
Kind regards,
Erin
Love the outfit
Love the outfit, it was exactly how I pictured it to from from the marketing of it online.
December 30, 2024
Reply from Rare London
Hi Leanne,
Thank you so much for your wonderful feedback! We're thrilled to hear that the outfit met your expectations and was just as you envisioned. We hope to see you again soon!
Kind regards,
Erin
Great quality
I bought the Blue Blur Mesh long sleeve Top but had never heard of the brand before so was unsure about the quality. The top is well-made, the sleeves are see-through but the front and back have an extra material layer for coverage. I chose the standard shipping but the turnaround was only 4 days from when I placed my order. Would recommend.
December 23, 2024
Reply from Rare London
Hi Alex,
Thank you so much for sharing your experience with our Blue Blur Mesh long sleeve top ! We're thrilled to hear that you’re happy with the quality of the product and the fast shipping. We always aim to provide great customer service, and it’s wonderful to know that you had a positive experience. We hope to see you again soon !
Kind regards,
Erin
Best buy
Dresses are good quality and fit comfortably. They are elegant and versatile to mix and match with accessories.
December 17, 2024
Reply from Rare London
Hi Isha,
Thank you so much for your kind words! We're thrilled to hear that you find our dresses not only high in quality but also comfortable and versatile. Your feedback is truly appreciated, and we hope to see you again soon !
Kind regards,
Erin
Reply from Rare London
Hi Lillian,
Thank you so much for your kind words! We're thrilled to hear that you love our Green Bandage Cut Out Midi Dress and that the delivery was quick. We appreciate your feedback and hope you enjoy wearing your new purchase.
Kind regards,
Erin
The dress I bought was absolutely…
The dress I bought was absolutely stunning! Really good quality and arrived in good time. Thank you!
December 6, 2024
Reply from Rare London
Hi Naomi,
Thank you so much for your kind words! We're thrilled to hear that you loved our dress , Black Gathered Diamante Velvet Dress, and that it arrived on time. We truly appreciate your feedback. If you ever need anything else, don't hesitate to reach out!
Kind regards,
Erin
Genuis idea with adjustable bust tie !
Ordered Wine cup detail Devore maxi dress in size 8, fitted beautiful ! At first I thought it was too big on the bust as was very loose but quickly realised the tie is adjustable, what a genius idea !! You can alter the tie to suit your bust size...just pull the tie to suit your size, well done Rare !!! Will defo be buying from you again. !
December 11, 2024
Unprompted review
Reply from Rare London
Hi Sandra,
Thank you for your amazing feedback! We're so happy to hear that the adjustable bust tie worked perfectly for you. We're thrilled you love our Wine Cup Detail Devore Maxi Dress and appreciate your kind words. We look forward to welcoming you back for your next purchase. Thanks again for choosing Rare London !
Kind regards
Erin
Speedy help
I reached out to the instagram team after receiving the incorrect size for a wedding the following day - mistakes can happen!
The team could not have been more helpful, they sent me the correct size right away and sorted my return for me, 5* service! Thank you so much 🫶🏼
December 4, 2024
Unprompted review
Reply from Rare London
Hi Natalie,
Thank you so much for sharing your experience! We’re thrilled to hear that our team was able to assist you quickly and efficiently. We always strive to provide the best service possible, and your feedback means a lot to us. We hope to see you again soon.
Kind regards,
Erin
Amazing dress !!!
December 5, 2024
Reply from Rare London
Hi Claire,
Thank you so much for your wonderful review! We’re thrilled to hear that you love our Black Fringe Detail Halter Maxi Dress. Your feedback means a lot to us, and we're grateful for your support. If you need any assistance or have questions in the future, don’t hesitate to reach out.
We hope to see you again soon!
Kind regards,
Erin
I was assured I’d receive a refund…
I was assured I’d receive a refund after not receiving my dress. I’ve just been charged for this item on Klarna
December 10, 2024
Unprompted review
Reply from Rare London
Hi Tenika,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused. We can confirm that we have contacted you via email and resolved the issue. If you continue to see any further issues, please don’t hesitate to let us know, and we’ll ensure it’s handled promptly.
Kind regards,
Erin
Customer care were excellent as I…
Customer care were excellent as I ordered the wrong size and the issue was addressed before the order was processed. This was most helpful and avoided a lot of stress. THANK YOU 😊
December 3, 2024
Reply from Rare London
Hi Tess,
Thank you so much for your kind words! We're so glad to hear that we was able to help resolve the issue quickly for you and make your experience stress free. If you ever need assistance again, don't hesitate to reach out. We truly appreciate your feedback and look forward to serving you again.
Kind regards,
Erin
Great last minute buy
Last minute choice on an outfit. True to size, delivered quickly and great quality.
December 2, 2024
Reply from Rare London
Hi Dami,
Thank you so much for your kind feedback! We’re thrilled to hear that you were happy with your last-minute outfit choice, and that it fit well, arrived quickly, and met your expectations for quality. We’d love to assist you again in the future!
Kind regards,
Erin
Delivery etc was fine but annoyed with…
Delivery etc was fine but annoyed with the price drop!
I bought the dress on Black Friday as the "countdown" was on. Only to find 2 days later the dress I bought was even cheaper! Royal wind up if I'm honest as the dress was a treat for me and I could have got it cheaper but marketing led me to believe the sale would be over.
December 2, 2024
Reply from Rare London
Hi Miss S Faulkner,
Thank you for sharing your feedback. We are really sorry to hear about your frustration regarding the price drop. We did offer great deals during Black Friday, and those promotions were then extended into Cyber Monday. We understand that seeing a lower price just after you made your purchase can feel frustrating, we apologize for any frustration caused.
We appreciate your support and hope to see you again soon!
Kind regards,
Erin
sequin mini dress
Easy to use website. Item well packaged ,wellmade & prompt delivery.
November 26, 2024
Reply from Rare London
Hi Anne,
Thank you so much for your positive feedback! We're delighted to hear that you had a great experience with our website, and we're pleased that your sequin mini dress arrived well packaged and on time. We truly appreciate your support and hope to see you again soon!
Kind regards,
Erin
All I can say is absolutely outstanding…
All I can say is absolutely outstanding customer service. First time customer and will be returning!!! Thank you!
December 5, 2024
Unprompted review
Reply from Rare London
Hi Toni,
Thank you so much for your wonderful review! We're thrilled to hear that you had an outstanding experience with us as a first time customer. We truly appreciate your feedback and are excited to welcome you back in the future.
Kind regards,
Erin
Item was damaged and packaging was very…
Item was damaged and packaging was very creased . Really poor presentation
November 26, 2024
Reply from Rare London
Hi Sharon,
Thank you for sharing your experience with us. We’re sorry for any frustration caused by this matter. We are truly sorry to hear that your item arrived damaged and with creased packaging. We understand how frustrating this must be. Unfortunately, sometimes parcels can get damaged during transit, despite our best efforts to ensure safe delivery. Thank you for your understanding, and please don’t hesitate to reach out if you have any further concerns.
Kind regards,
Erin
Order 19914- Ordered a dress 3 weeks…
Order 19914- Ordered a dress 3 weeks ago. Tracking is available for the UK but nothing once in the US. I have an event in 2 days and no package or response from the multiple times I have emailed or messaged from the website. I don't know if I like the dress or not because I still haven't received it. Have ordered from the UK from other businesses and get item in a week.
November 20, 2024
Unprompted review
Reply from Rare London
Hi Susan,
Thank you for sharing your experience with us. We’re sorry for any frustration caused by this matter. Our customer service team are now taking a look into this for you and hope to resolve this matter immediately.
Kind regards,
Erin
I never got my parcel
I never got my parcel. Royal Mail’s notification said it was sent back because the address was incorrect. Definitely not the case. I had to order an alternative dress from elsewhere so I can have something to wear on Friday.
November 11, 2024
Reply from Rare London
Hi Tenika,
Thank you for sharing your experience with us. We’re sorry for any frustration caused by this matter. Our customer service team have now contacted you regarding this matter and are working on resolving this immediately !
Kind regards,
Erin
Gorgeous dress!
I wore the dress to the wedding, and I received so many compliments! The dress is embroidered with sequins, which can cause irritation in the underarm area due to friction. If you plan to wear it for a long time, like I did, it's important to be aware of this. It’s not too bad, though; the irritation went away after just one day.
November 11, 2024
Reply from Rare London
Hi Irem,
Thank you for taking the time to leave us a positive review ! We really appreciate your feedback and will be sure to pass this onto our team. We are so glad to hear that you have had a great experience with us and that you love our 'Mint Green Glazed Open Back Mini Dress' !
We hope to hear from you again soon !
Kind regards,
Erin
Rare customer Care
Avoid.Avoid...in case they get your order wrong! I had a horrible customer experience with Rare London sending me the incorrect clothing then having to send it back. I re-ordered what I wanted then to be told it's not available, although the item was available on the website. They said they couldn't refund me back to original payment method e.g. bank card, and offered a refund as a gift card instead. I then used their gift card and guess what? - The item was not available - AGAIN. They said they'll refund me on a gift card. I did not want a gift card any more. I'd rather spend my money elsewhere. They had nothing of interest to me any longer. They refused to refund me on my bank card. Therefore, I have no choice but to lose £35 pounds to them. It would have been better if they refunded back on my card considering the terrible experience they had put me through. That was the very least that could do.
August 20, 2024
Unprompted review
Reply from Rare London
Hi Sophia,
Thank you for sharing your experience with us. We’re sorry for any frustration caused. As the refund method was selected as store credit during the return process, we’re unable to change this once processed.
Thank you for your understanding.
Best,
Erin
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